Total 158 support advisor job vacancies in makati city

Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.

RESPONSIBILITIES

• Troubleshooting escalated technical problems

• Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution

• Building internal support related tools and documentation

• Participating in requirements, design, and roll out of new products and services

• Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development

• Creating, editing, and distributing customer notifications

• Taking part in the after-hours/weekend on-call rotation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

We are looking for candidates with experience in leasing tools such as ShowMojo, Tenant Turner, Rently, etc. If you also have experience with property management softwares such as AppFolio, Propertyware, Buildium, etc, then please apply.

This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.

ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: hello.showmojo.com

Values

ShowMojo strives to connect individuals that closely align with our values:

• Do you have the confidence to exchange opinions in an open environment with respectful candor?
• Are you self-directed and able to proactively solve problems?
• Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?

If this resonates with your personal values, we would like to have a career discussion with you.

Overview

We are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience is required for this position. We will help you get up to speed on the domain.

You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.

You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.

You must:

• Be extremely capable and comfortable with the use of new technology, online communication platforms, and learning new systems. For example, experience with online tools such as Slack, Wikis, spreadsheets, Join.me, Zoom, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).
• Be ready to read through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue.
• Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.
• Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.
• Display a high level of professionalism and compassion when working with each account on sensitive matters.
• Assist with the creation and updates to team processes and knowledge bases.
• Serve as the primary ShowMojo contact for high-value customer groups.
• Own ongoing analytical assignments, or one-off-projects, aimed at improving the performance of the operations team or ShowMojo system.
• Act as a senior member of the operations team, mentoring junior members.
• Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.
• Experience with using ShowMojo platform is a big plus.
• Experience with using other leasing platforms such as Tenant Turner, Rently, Appfolio, Buildium, Rent Manager is also a plus.

Rate starts at $10 per hour.

Primary Responsibility:

• Job Order/Records/Sample management
• Inspection/Test report generation.
• Invoice sending and dispatching
• PR/PO processing and monitoring for office/operational supplies, travel, utilities, third parties, accommodation, etc.

Specific Responsibility:

Receiving:

• Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition.
• Records, checks, and assess the quantity and sufficiency of samples against testing requirement.
• Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
• Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc.
• Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
• Sends generated claim stub to client after registration.
• Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory.
• Scans and uploads documents to dedicated Sharepoint site.

Reporting:

• Generates and sends complete final tests and inspection reports to client.
• Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
• Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
• Ensures records and monitoring are up to date.

Dispatching:

• §  Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by fax, mail, courier, or delivery).
• §  Ensures correctness of recipients’ details and parcel’s content to avoid erroneous dispatching.
• §  Monitors and tracks the parcel’s location and update the monitoring in a timely manner.
• §  Ensures delivery receipts are scanned, compiled, and uploaded in the designated Sharepoint.
• §  Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior
• §  Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  •  Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Hi! We’re Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

Our Team

The Talent Acquisition team works together to fill roles and pipeline Talent for Datacom offices across the Philippines, Malaysia New Zealand, and Australia. We have team members across the board with specializations across different technologies and skill sets. We’re dedicated to proactively sourcing and seeking out the best talent to deliver our services.

About the Role:

We're looking for an experienced IT recruiter to join us to help us meet our growth targets.

You’ll work roles end to end, including taking job briefs, screening, interview scheduling, and generating offers. The roles will be spread across the Australia and New Zealand. This is a varied role where you’re encouraged to use your initiative and champion new ways to tackle the challenges of our markets.

What you’ll do

• End to End recruitment in Australia and New Zealand region
• Develop a pool of qualified candidates as required by roles through varies sourcing strategies including passive candidate sourcing and leveraging on social media
• Build networks to keep updated with candidate, skills market trend, find and stay connected with passive candidates with relevant skills
• Ability to manage full cycle of recruitment efforts, process and providing great hiring manager and candidates experience
• Primary focus will be passive sourcing for highly technical roles
• Create and maintain strong relationships with internal stakeholders
• Requirements gathering with stakeholders including hiring teams in ANZ to understand role specifics
• Provide consultative advice to hiring teams on Asia employment market
• Proactively identify improvement opportunities to the recruitment life cycle
  

What you’ll bring

You’ll be a team player with a professional attitude. We are focused on finding someone who understands the urgency and loves working with people. You need to hit the ground running so you'll be familiar with IT recruitment, preferably in the Software applications space.

You’re a positive individual with an excellent customer-centric attitude, where no task is too small. You’ll have the ability to adapt and work in a flexible, collaborative, and high-pressure environment. You’ll love a challenge that allows you to think strategically outside the box, but also enjoy running an end-to-end process that ensures you deliver and prove the promise.

Why Datacom?

We have over 6,500 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, application management, payroll, and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds.

• Proven track record in passive candidate sourcing, technical hiring is a huge advantage
• Excellent understanding of recruitment processes
• Ability to deliver under pressure and to work on multiple roles at the same time
• Proficiency in using applicant tracking systems (ATS)
• Good understanding of Employer Branding strategies
• Experience with candidate sourcing tools and methods
• Critical thinker and problem-solving skills
• Good interpersonal, presentation, and communication skills
• Team player
• Good time-management skills

We have a Hybrid work setup (Twice a week) Reporting to the office, APAC Schedule focus means no graveyard shifts and we promote Work-Life balance!

We also provide exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

Talent Outsourcing Channel Solutions is a reputable outsourcing company that provides exceptional customer service solutions to clients worldwide. We are currently seeking Chat Support Associates to join our team and provide efficient and effective support to our customers. As a Chat Support Associate, you will play a crucial role in delivering prompt and accurate assistance through chat interactions.

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• HS/SHS/College Undergraduate with 6 months BPO experience | College Grad without BPO experience
• Good Communication skills 
• Willing to work onsite
• Willing to process their application on site
• Must be fully vaccinated

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Provide excellent customer service to existing clients answer customer support calls update client database whenever necessary

Promote other products & services whenever necessary

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance or product application.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

• At least 5 years of strong experience working as an application or software support for Financial Services product (banking and trading application).

• Strong analytical & problem solving skills

• Organizational and time management skills

• The ability to work independently

• Excellent English communication skills

• Experience with supporting clients in software solutions

Added bonus if you have:

• Knowledge or experience of private banking operations.

• Electronic trading or finance related experiences.

• Experience in business analysis or implementation of software products.

• Knowledge of FIS products.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Flexible working arrangement and working schedule with majority remote work condition as this role will perform in a regional capacity.

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.

• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements:

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

·       Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.

·       Explain, advise on and promote Current’s bank products and services to customers.

·       Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.

·       Correctly refer customer to other support team for any account specific request or concern such as but not limited to:

o   Refund of monthly recurring charge   

o   Errors when cancelling an account

o   Phone number change

o   Waiving of fee

o   Expediting card request

o   Removal of funding source

o   Bank statement request

o   Account’s name correction

o   Downgrade or Re-activation request

o   Instant deposit request

o   Unsuccessful transaction due to flagged, suspended, or under watchlist account.

o   App issue

o   Transaction disputes

·       Ensuring compliance with all internal controls and established policies and procedures.

·       Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.

·       Following throughs and ensuring 100% fulfillment of commitment to customer.

·       Handling customer and client interaction with due skill, care and professionalism.

·       Demonstrating strong verbal and written communication skills.

·       Promoting and demonstrating Acquire’s values internally and externally.

A

Join the A-Team and experience the A-Life!

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

We are seeking a diligent and highly motivated ACCOUNTING SUPPORT OFFICER for an exciting opportunity to contribute to a dynamic organization and join our team. You will be working with an Advisory and Accounting firm based in Queensland, Australia that prides itself on delivering exceptional financial services to a diverse client base.  

This is a full-time role, Monday to Friday, Dayshift. 

Office-based position in central Cebu City. 

To start in February 2024. 

• Grab the opportunity you need to do your best work, working in a dynamic and supportive environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our professional development programs. 
• Join us and connect and collaborate with bright minds, building a community of successful companies. 
• Competitive Salary Package + Generous Benefits. 

ABOUT THE ROLE 

As an Accounting Support Officer, you will provide comprehensive support to the Managing Director and the onshore team. You will have a strong background in finance, exceptional analytical skills, and a passion for driving efficiency and excellence within the firm. You will be instrumental in maintaining the financial integrity of both the firm and the small businesses it serves. By ensuring accurate financial records and efficient transaction processing, you will be directly contributing to the financial health and success of the firm.  

RESPONSIBILITIES 

• Perform daily bookeeping tasks, including keeping accurate recording financial transactions 
• Ensuring that all financial transactions are accurately reflected in cashflow statements. 
• Assist in the management and reconciliation of financial records, including invoicing, accounts payable and receivable, and bank reconciliation. 
• Process payroll for a portfolio of small business clients, ensuring accurate calculation of wages, tax withholdings, and superannuation contributions. 
• Assist in the accurate processing of company's payroll including fringe benefits, superannuation contributions and ATO's Single Touch Payroll (STP) reporting. 
• Collaborate with the advisory team to provide clients with insights on their financial data and support them in making informed business decisions. 
• Assist with the implementation and maintenance of financial management software and systems.  

• Assist in the prompt and accurate submission of financial reports to clients in compliance with accounting standards, taxation regulations and company policies. 
• Collaborate with the accounting team to streamline and improve accounting processes and services 
• Support the Managing Director and the team with ad-hoc projects, presentations and meetings. 
• Liaise with clients and maintain strong professional relationships. 

• Bachelor's degree in Accounting,, Finance, or a related field. 
• At least 2 years of relevant experience in Australian accounting and taxation law. 
• Strong understanding of Australian payroll regulations. 
• Proficiency in using Cloud accounting software - Quickbooks, Xero and Microsoft Office Suite, particularly Excel. 
• Strong attention to detail, and exceptional analytical and problem-solving abilities. 
• Excellent organizational skills with ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent communication and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 

• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalised professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global companies access to highly skilled professionals from the Philippines and Malaysia so they can build their dream teams offshore. Our vision is to be where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career. 

HEADLINE 

Are you ready to take your career to the next level? We have an exciting opportunity for you to join our dynamic team as a SUPPORT COORDINATOR ADMINISTRATOR. This role has been specifically designed to align with the aspirations and talents like you. 

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance. 
• Office-based in vibrant Cebu City, offering a modern collaborative work environment. 
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents. 
• Grow and develop your career with us through our technical and professional development programs. 
• Competitive Salary Package + generous benefits + personalized learning and development. 

Join us and connect and collaborate with the best minds, building a community of successful companies. 

ABOUT THE ROLE 

The role of the Support Coordinator Administrator is to serve as a versatile support figure within the organization. This involves utilizing the CRM for various tasks and ensuring the accuracy of the data. Success in this role is achieved through efficient coordination and communication, which ultimately contributes to the streamlined support services for participants. 

RESPONSIBILITIES 

• Uploading new participants to the CRM and preparing all documents necessary.  
• Updating goals and new plans.  
• Managing and tracking emails.  
• Assist in managing budgets.  

• Maintains strong relationships with providers.  
• Referrals, both incoming and outgoing.  
• Research around supports, i.e. unusual requests where the supports are and what areas funds can be pulled from  
• Understand how to input, update, and retrieve customer information in the CRM system.  
• Know the importance of accurate and up-to-date customer data.  
• Track and manage customer communication history, including emails, calls, and meetings.  
• Utilises features in CRM like notes and comments to document important details and interactions.  
• Learn how to create and assign tasks related to customer support or follow-ups.  
• Add case notes and funding. 
• Understand the Price guides.  
• Gather insights into customer preferences and behaviour.  
• Log and track customer issues or complaints in Nightingale.  
• Collaborate with other teams to resolve customer problems efficiently.  
• Use reporting tools to generate insights into customer interactions, trends, and performance metrics.  
• Utilise HubSpot for email marketing and automation) and understand how these integrations work and leverage them effectively.  
• Stay updated on new features and updates to the CRM system.  
• Attend training sessions to enhance skills in using the CRM effectively.  
• Understand the security features of the CRM system to ensure the protection of sensitive customer information.  
• Adhere to privacy policies and regulations when handling customer data.  

• A Bachelor's degree in administration or any related field.  
• Previous experience in administrative roles, particularly in a healthcare or social services setting, is often desirable but not required.  
• Proficiency in using CRM systems (specifically Nightingale) is preferred but not required.  
• High attention to detail and accuracy.  
• With strong verbal and written communication.  
• Basic understanding of budget management. 
• Able to proactively identify and mitigate issues and have strong problem-solving and customer service skills. 
• Has strong analytical skills. 
• Ability to adapt with new learnings. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or any other characteristics protected by applicable law. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Monthly Salary: PHP 21,000

• At least 6 months Healthcare experience related to any Health Programs
• Good communication skills (Oral and Written)
• Must be Detail Oriented
• Ability to multitask (taking in calls and responding to email)
• organized and keen attention to details
• Must know how to use MS Word, Excel, Outlook (Required)
• willing to work ONSITE in Buendia, Makati

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives