LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Onboarding Coordinator
Working hours: Monday to Friday, 9 am to 6 pm EST (9 pm to 6 am Manila Time)
Salary: $1500/ month

About the job:

They are hiring a talented Onboarding Coordinator to support the Customer Operations - Onboarding Team to move our dental customers through the onboarding funnel.

You will oversee assigned customer onboarding portfolios, communicate daily with customers, and multi-task across a number of different projects and activities. The ideal candidate will thrive under tight deadlines in a fast-paced, remote work environment while exhibiting excellent customer-facing abilities and professionalism in all interactions.

Duties and Responsibilities:

• Manage the clinic onboarding flow for a portfolio of dental clinic customers, from Contract Signed all the way through Installation, Training, and Launch. 
• Communicate with customers on a daily basis via email and phone call to organize customer implementation and training sessions, and make required follow-ups as-needed
• Use Salesforce as the main source of truth and keep customer activities updated daily
• Collaborate seamlessly within the Onboarding team and with the Installation, Sales and Customer Success teams to escalate and resolve technical or product-related challenges.
• Identify and implement processes to improve workflow, organization and communication.
• Anticipate your team’s needs to handle many responsibilities without consultation.

• Minimum three years of experience as a project manager, Business Development Representative/Sales Development Representative or in a similar role.
• Excellent customer-facing communication, written and spoken
• Knowledge of medical terminology/experience supporting medical organizations is required. Experience in a dental context is preferred. 
• Experience working with United States health or dental companies is preferred.
• Must be a power user of collaboration softwares: Slack and Gmail. Must be willing to become a power user of Salesforce.

5 days of Paid Time Off per year

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Bookkeeper
Schedule: M-F, 9am-4pm, CST
Salary Range: $900-1,500
Benefits: TBD

About the Company:

A construction company.

About the Role:

We are seeking a bookkeeper who can efficiently manage and oversee a designated accounts payable (AP) email account. The ideal candidate should possess strong organizational skills to categorize all bills according to projects or codes and facilitate their approval process. The primary responsibilities include monitoring, organizing, and responding to the AP email account, ensuring a systematic arrangement of bills based on projects, and facilitating the approval workflow.

Responsibilities:

• Monitor, manage, and respond to a dedicated AP email account
• Organize bills systematically by project/code and submit them for approval
• Compile and send out weekly PDF packets of invoices with bills and digital stamps
• Efficiently organize emails related to accounts payable
• Take responsibility for drafting cash flow and payable reports, as well as determining which vendors should be paid
• Track and analyze budget versus actual expenditure numbers

• Has at least 2 years of bookkeeping or similar experience
• Has at least Above Average to Excellent communication and written skills. A minor accent is acceptable.
• Proficient in MS Excel, Office 365, QuickBooks Online, Zoom, Google Meet, Adobe Acrobat, and Whatsapp
• Organized and a self-starter
• Strong attention to detail and accuracy in handling financial data.
• Ability to work independently and meet deadlines in a fast-paced environment.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Marketing Assistant

Working Hours: Central Standard Time preferred

Holidays: TBD

Salary Range: up to USD 1,500/month (TBD)

About the Company:

An investment company managing a well-diversified portfolio spanning various industries. Investment interests encompass software, manufacturing, information technology, food and beverage, retail, commercial real estate, packaged goods, etc. While maintaining an industry-agnostic approach, the primary focus revolves around control acquisitions within the realms of services, technology, distribution, and manufacturing.

Key Responsibilities:

• Work ad hoc on projects with our consultants and vendors - that could be:
• Helping create and design emails
• Load and send newsletters through Convertkit
• Help design basic graphics in Canva
• We will provide guidance on posting requirements and schedule as well as the creative if you can own simply making it live on all platforms (posting on Instagram, Tik Tok, YouTube, X/Twitter, LinkedIn).
• Social editing
• Writing good captions / making small edits to social posts
• Social media calendar management is possible.
• Monitoring 2-3 email inboxes to capture and respond to both client requests and other inquiries and schedule/set appointments with clients and leads who reply in the inboxes.
• Manage calendar including client meetings, sales calls, meetings, travel, etc.
• Other misc. online administrative tasks as needed

Qualifications:

• Experience using ConvertKit 
• Social media experience

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OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Customer Experience Associate

Work Hours : Monday to Friday, 9AM to 5PM Eastern time | 10PM to 6AM Philippine time

Pay Range : USD 900 - 1,100/month

About the role:

In this role, you will assist the Senior Director of Customer Experience with all customer support related needs- working in both a strategic and task-oriented capacity. This person must be passionate about people, extremely organized, and has the flexibility to adapt to changing priorities.

What you’ll do

• Provide “real-time” chat, phone, and email support
• Ability to update client status to completion in our CRM system
• Report on client activity and trends
• Drive positive customer outcomes through saved revenue and churn mitigation
• Ability to identify, track and measure positive customer outcomes 
• Ability to manage the expectations and questions of our clients
• Prioritize, multi-task, and handle a continuously evolving environment
• Research and resolve each client interaction to their utmost satisfaction
• Complete other duties as assigned

Who you are:

• Ability to handle a high volume of customer inquiries on a daily basis (including, email, live chat, phone support, etc.)
• Excels in self-direction, self-pacing, and working independently
• Keep a cool head, a “nothing is beneath me attitude” and be able to reprioritize on the fly
• Previous experience in customer support in a fast-paced environment preferred
• Strong attention to detail with exceptional organizational and follow-up skills