We are currently looking for highly motivated and dedicated individuals to join our team as Chat Support Associates. In this role, you will have the opportunity to earn as much as 18,000 PHP per month. Join us and become a valued member of our team!

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• High school graduate, college undergraduate, or college graduate
• Prior experience in chat or customer support is an advantage
• Good communication and typing skills
• Willingness to work in a fast-paced environment
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in shifting schedules, including evenings, weekends, and holidays

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service and technical support to clients worldwide. We are currently seeking highly motivated and skilled Technical Support Associates to join our dynamic team. As a Technical Support Associate, you will play a vital role in resolving technical issues and providing excellent customer service.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Assist customers in setting up and configuring their devices and software applications
• Record and document customer interactions and solutions in a clear and concise manner
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with the latest technological advancements and industry best practices
• Maintain a high level of professionalism and customer service while handling customer inquiries

• Proven experience in providing technical support or customer service in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong communication skills, both verbal and written
• Proficiency in using software applications and troubleshooting technical issues
• Ability to work in a team and independently
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in rotating shifts, including evenings and weekends

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Provide excellent customer service to existing clients answer customer support calls update client database whenever necessary

Promote other products & services whenever necessary

The Finished Goods Inventory Analyst is responsible for the proper recording and inventory accounting of commodity materials at Iligan plant and satellite warehouses.

She/He is also responsible for the loading and dispatch of FG Flour & SBF transactions ensuring on-time delivery, complete and accurate documentation.

EWM Module

4.3 FG Inbound Processing

4.3.4: Inbound Processing Customer Returns Process

1. Check materials and return documents (DR, Invoice, PRS). Check the RMA email thread.

2. Create Inbound delivery based on items actual received

3. Post goods receipt reference to inbound delivery document

4. create warehouse task and putaway to designated storage bin for customer returns

5. List of disposition after QA evaluation

Scrapping

4.6.2.5 Stock Transfer:EWM to IM Storage Location (Scrap)

2. 3.2.1 Core Inventory Management (BMC)

7.2 RPM Materials

4.6.2.1 Material to Material Transfer (RPM)

7.2 Finished Goods

6.3.4.2 QM in Sales Process (delivery inspection)

7. Process Starts when the outbound delivery is created from processes 3.2.3 Return To Supplier, 2.8 Stock Transfer, 7.1.6 Sell From Stock, 7.3.14 Made to Order, BP Docs Related to EAM or Manual request for GI. and This covers Batch and Non Batch Managed Materials

Note:

1. For consigned materials, execute transfer posting for consigned to own 4.6.2.9 Posting Change/Stock Status Change:Consignment to Owned Stocks

2. For manual GI, Requisition Slip (RS) is used as the request document.

Return Material Authorization (Flour)

Return Material Authorization - without Physical Return

1. Transact the Returns Delivery in the Post goods Receipt

2. Post Goods Movement - Blocked to Unrestricted (Posting Change) 343

3. Post Goods Issue the Delivery (Sloc 3020)

Return Material Authorization - Undershipment

1. Transact the Returns Delivery in the Post goods Receipt

2. Post Goods Movement - Blocked to Unrestricted (Posting Change) 343

3. Transact the Returns Delivery in the Post goods Receipt

4. Post Goods Movement - Blocked to Unrestricted (Posting Change) 343

5. Endorsed for variance adjustment at month end

Return Material Authorization - Overshipment

1. Create Freight Order on the Delivery

2. Post Goods Issue the Delivery (Sloc 3020)

3. Create Freight Order on the Delivery

4. Post Goods Issue the Delivery (Sloc 3020)

5. Endorsed for variance adjustment at month end

Return Material Authorization - Wrong Item Loaded/Wrong Booking

1. Transact the Returns Delivery in the Post goods Receipt

2. Post Goods Movement - Blocked to Unrestricted (Posting Change) 343

3. Post Goods Issue the Delivery (Sloc 3000)

4. Received return and provide PRS

5. Ask QA for Quality Checking

6. Transact the Returns Delivery in the Post goods Receipt

7. Post Goods Movement - Blocked to Unrestricted (Posting Change) 343

Issues Encountered In the Process (If system related issue, escalate to SD)

1. Raised Concern

Reclassing Process 

Reclassing Activity (Change Item) - Iligan/Cebu

1. Input for reclassing in the Log | Product Reclass Request

2. Log SAP go to Create Process Order and Release the Item

3. Transfer the Item for Reclassing to 3001

4. Confirm the Transfer Items (261)

5. Post Goods Receipt the Reclassed item with the same batch before (101) 

If EWM destination will be in 3000 or 3040

If IM destination will be in 3001, 3020 (for RMA), RPMV 

1. If EWM - Generate IBD and Confirmed in Maintain Inbound Delivery and Generate Material Document

If IM - Generate Material Document

1. Confirm and TECO Process Order

Issues Encountered In the Process (If system related issue, escalate to SD)

1. Raised Concern

4.6 FG Internal Movements

4.6.2.5 Stock Transfer:EWM to IM Storage Location-Direct Transfer

1. Create Outbound Delivery for EWM to IM Storage Location Transfer. (For external transfers, create Outbound Delivery with reference to email provided) This process is also applicable for 1-step and 2-step transfers and Sloc to Sloc and Plant to Plant transfers.

4.6.2.6 Stock Transfer: IM to EWM Storage Location-Direct Transfer

1. An inbound delivery will be automatically created upon posting of material document on the previous step.

2. Create Warehouse Task with reference to the Inbound Delivery that is automatically created

3. Putaway stocks in the destination bin

4. Confirm Warehouse Task

5. GR will be automatically posted for the inbound delivery upon confirmation of the warehouse task done on process step no. 5.

4.6.2.8 Stocks for Evaluation

1. Create Warehouse Task for stocks to be evaluated

2. Confirm Warehouse Task

3. Print Warehouse Document (Optional Step)

4. If stocks are to be set to Unrestricted status based on QM disposition, proceed to the next step. Otherwise, skip to process step no. 8

5. Stocks are now automatically set to Unrestricted status in EWM and ERP(via automatic material document posting) and the process is now completed.

6. Stocks are now automatically set to Blocked status in EWM and ERP(via automatic material document posting).

7. If stocks are for fumigation based on QM disposition, proceed to the next step. Otherwise, skip to process step no. 11

8. Warehouse Operative to perform stock fumigation. Proceed to process step no. 1

9. If stocks are classified as RPM for Material to Material transfer, proceed to the next step. Otherwise, skip to process step no. 13

10. Perform material to material transfer. Refer to BP 4.6.2.1 Material to Material Transfer and proceed to process step no. 12.2

11. Perform stock transfer from EWM to EWM storage location. Refer to 4.6.2.7 Posting Change/Stock Status Change: EWM to EWM Storage Location for continuation of the process

12. If stocks are to be returned to the supplier, proceed to the next step. Otherwise, skip to process step no. 15

13. Perform return of stocks to supplier. Refer to 3.2.3 Return to Supplier (BMK) Full/Partial Rejection for continuation of the process

14. Perform Sloc to Sloc transfer from EWM storage location going to IM storage location. Refer to 4.6.2.5 Stock Transfer: EWM to IM Storage Location.

15. Perform Scrapping. Refer to 3.2.1 Core Inventory Management (BMC) Scrapping for continuation of the process

RPM Flour

FG RPM Generation Recording and Reporting Process at Iligan Plant - Storage and Loading Damages

1. Validates errors and resolves issues, otherwise escalates to DXC. If resolved, notify concerned personnel

FG RPM Generation Recording and Reporting Process for Old Age and/or Infested FG

1. Validation of FG Ageing in Physical and System

2. If results, are for disposal/for immediate RPM, RED Tags will be placed on the affected item and shall be then immediately removed in the warehouse

3. Transfer FG RPM to RPM Virtual SLOC

4. Prepares MTS and tagging to FG RPM (physical) indicating that these FGs are already converted in SFG

5. Execute transfer of RPM - SFG to Inbound RPM area

6. Validates errors and resolves issues, otherwise escalates to DXC. If resolved, notify concerned personnel

FG RPM Generation Recording and Reporting Process for Production Rejects,

1. Validates errors and resolves issues, otherwise escalates to DXC. If resolved, notify concerned personnel

FG RPM Generation Recording and Reporting Process for FG Product Returns

1. FGI Specialist will process Delivery Returns and will be "goods receipt" on the original SLOC of Sales Invoice under Bin RETC-01

2. Validates errors and resolves issues, otherwise escalates to DXC. If resolved, notify concerned personnel

Monitoring and Reporting of RPM FG Generated and Converted to RPM SFG

1. Ensures that all FG RPM will be converted to RPM SFG at end of month

3.2.2 Physical Inventory - Cycle Counting (4LU)

Physical Inventory Creation (Drafted by Process Owners)

1. Prepare a recon file and send it to all stakeholders involved in the count & recon.

2. Reconcile the variances after comparing the physical & system balances. Prioritize items with large amounts (exceeding 1% of the monthly usage/dispatch).

3. Input the findings of the reconciliation as a recon item in the recon file.

4. Set a meeting with the Warehouse & Accounting team and present the final variance figures.

5. Once approved, proceed to create Physical Inventory Document (PID) based on the approved variance figure per SKU and location (SLoc).

FOOD SAFETY:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.
2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

OTHER TASKS:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 
2. Performs other tasks related to the job as may be assigned by the immediate superior.