Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Manages computing environment to protect production systems critical to business success.

• Acts as focal point for incident review and escalation if necessary.

• Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Is familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

• Engagement following onset of a production incident.

• Provides immediate tactical response and coordination minimizing duration of service interruptions.

• Responsible for daily operations of information technology (IT) and business processing functions.

• Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident.

• Partners with IT management to establish strategies and priorities for overall IT operations understanding current and future business demands.

• Acts as liaison between inter or intra-datacenter teams for high severity incidents.

• Assists in managing and developing tactical plans for Operations.

• Provides work assignments for team members.

• In conjunction with the problem management function, identifies and implements cost-saving and continuous improvement initiatives within the information processing area.

• Develops and maintains departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident management process and their respective areas.

• Maintains awareness of emerging technologies, trends and best practices in computing hardware, software and operational processes.

• Provides regular incident bulletins to teams concerning open or ongoing incidents.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by the business.

• Works with external clients and other internal teams on an as needed basis.

• Other related duties assigned as needed

What you will bring:

• Experienced in handling incidents related to ATM Operations

• Must be open to work in Bonifacio Global City (Hybrid setup but might go full onsite in the future)

• Must be open to work on shifting schedule

• Considerable knowledge of incident management principles, procedures and techniques

• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL

• Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Decision making ability within specified parameters as well as independent and collaborative decision making skills

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Strong capabilities in public speaking

• Strong written communication skills

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products and services to customers
• Identify and escalate priority issues to the appropriate person
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Meet or exceed individual/team targets

• At least 1 Year BPO experience
• Has email/ticketing support experience
• A background in automotive, logistics and e-commerce is a plus
• Excellent verbal & written English skills
• Must be detail-oriented and displays critical thinking
• Willing to work on site in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our team is responsible for the implementation of the Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate Business Analyst for Digital Assets in Banking to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Design and implement Back-End Services
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise
• Guide, coach and train the team to excel
• Establishing coding and design patterns within the team
• Align and exchange with architects to understand architectural strategy, policies and pattern

Group Overview

IQ-EQ is a leading Investor Services group with more than 5,000 employees and Assets under Administration in the excess of $750 billion. We combine global expertise with an unwavering focus on client service delivery to support fund managers, global companies, family offices and private clients operating worldwide across 23 jurisdictions

IQ-EQ brings together a rare combination of global expertise and a deep understanding of the needs of clients.  This allows us to provide high quality delivery of a comprehensive range of compliance, administration, asset and advisory products and services to investment funds, global companies, family offices and private clients globally.

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure the full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensure the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralized content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution 

About the Role:

An essential role that supports the proposal development process, securing new business and strengthening existing client relationships. You’ll coordinate and produce the bid (RFI, RFP, etc.) document for Tier 2 and 3 deals and contribute to maintaining the bid database. You will also be supporting a proposal manager on key strategic and transformational opportunities.

As IQ-EQ Bid Support, you will be an organised, detail oriented and the ability to work under pressure with demanding deadlines. You'll be the glue that holds our bid process together, assisting with research, data gathering, document formatting, and logistics. Your skills and dedication will be instrumental in securing new business.

Role & Responsibilities

Proposal development and management:

• Lead the proposal creation process from receipt to final submission, ensuring compliance with bid requirements, client timeframes and IQ-EQ strategy.
• Coordinate proposal input from subject matter experts across the organization to validate and gather new responses
• Champion internal proposal timelines, collaboration tools, document management and version control best practices
• Contribute to the maintenance of the bid database by enhancing existing content, sourcing new content and remaining up to date with database produce developments

Client engagement and relationship building:

• Collaborate with sales teams to gather expertise and ensure a unified winning approach
• Present proposals for clients with confidence and professionalism, answering questions and addressing concerns effectively
• Gather feedback from clients and internal stakeholders to refine proposal processes and continuously improve proposal success rates

Communication and collaboration:

• Maintain clear and concise communication with internal and external stakeholders throughout the proposal development process.
• Collaborate effectively with colleagues across different departments to ensure proposals are comprehensive and integrated.
• Foster a culture of teamwork and excellence within the proposal team.
• Contribute to the bid team’s reporting and KPIs

What we expect of you, day to day

In this role you will be primarily responsible for assisting implementation and ongoing monitoring of adherence with compliance controls associated with the regulatory compliance obligations of Visa Payment Limited. Primary focus is on (but not limited to) Payment Services Regulations, Wire Transfer Regulations, Bribery Act, Criminal Finances Act and their application.

• Testing controls that are being performed by wider business first line teams as well as compliance teams.
• Assisting with enhancing First Line of Defence (FLOD) and Monitoring Frameworks to ensure compliance with regulatory requirements.

• Monitoring that risks are being adequately managed.
• Monitoring performance and consistencies across the function and feeding back to the Manager and/or Senior Manager.
• Acting as a catalyst for change and improvement in testing.
• Supporting on regulatory compliance reporting.
• Contributing to design, implementation, and on-going reviews (as necessary) of regulatory compliance.
• Contributing to the creation of new monitoring processes, process maps and documenting new procedures where necessary.
• Assisting with formulation of management information and regular reporting, including but not limited to, local dashboard and metric reporting on compliance findings and progress with projects.
• Contributing to the continuous promotion of a strong culture of compliance, including assisting with  delivery of any necessary training and communications.
• Contributing towards the ongoing development  of effective relationships between all relevant Visa Payments teams and their relevant counterparts within the wider Visa organisation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The CRM team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on CRM and Compliance team.  You will work on the design, implementation and maintenance of innovative software solutions to meet the client's needs.

The Avaloq Banking Suite is one of the largest PL/SQL applications in the world. It is safe to say that your co-workers are among, if not the most knowledgeable Oracle specialists in the world. Development takes place in our integrated development environment - a customized Eclipse platform, which is tightly integrated with a build automation and delivery system, allowing a standardized and automated process to be followed.

Your key tasks 

• Requirement gathering, analysis and creation of Solution Documents together with software developers, partners, and customers.
• Participate in customer implementation projects.
• Agree on the solution and support the customer regarding the customization possibilities as well as regarding their change requests.
• Develop and implement new features based on internal and external requirements.
• Perform maintenance work such as: root cause analysis, bug fixing, code optimizations.

What’s it all about?
We are looking for a Compliance individual who is passionate about taking on a new challenge within the payments, financial services and FX industry.
As a Compliance Analyst you will form a critical part of our day-to-day Transaction Monitoring controls.

You’ll use our systems to ensure that Compliance risks are adequately identified, assessed, monitored, controlled and reported as required. 
This role is on a 24/7 shift-based rota and will require the candidate to commit to rotating shift patterns.

What we expect of you, day to day:

• Responsible for day-to-day transaction monitoring of real-time transactions, identifying any potentially fraudulent or suspicious activity
• Analyse payment and compliance data from multiple sources to identify trends and patterns
• Proactively escalate urgent cases to the MLRO/DMLRO for further review
• Conduct screening on PEPs and sanctioned entities and investigate potential hits
• Support data protection compliance.
• Work across teams and departments to proactively identify and resolve operational compliance queries.
• Complete Compliance administration (such as keeping client records up to date) as required
• Review effectiveness of current monitoring rules and settings - and provide feedback on ways to we can optimise them
• Continuously review current processes and systems - and suggest improvements
• Keep up to date with current and future regulatory changes that affect the business - and use this knowledge to proactively suggest improvements to Compliance policies and procedures
• Have a working knowledge of Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF), Economic or Financial Sanctions and payment services, including the E-Money Directive

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The role of Business Support Manager will support day-to-day operations of the office and will directly support the leadership team in managing administrative and operational tasks. This role will involve managing office operations, assisting in staff utilization monitoring, handling, and managing invoicing of project managers of their respective projects, and providing logistical support for meetings and town halls.

• Provide administration and clerical support to the team
• Support, coordinate, develop and deliver complex documentation (Reports, Bids, Technical Summaries, Minutes, Registers, CAPEX, travel management etc).
• Manage and maintain documentation templates.
• Office operations management
• Invoicing assistance and debt follow ups

Shift Assignment: Night Shift

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. The Actuarial Analyst is reponsbile for providing actuarial support to the business units, including but not limited to: rate indications, price monitoring, profitability studies, product development, database management, and strategic support to the business. In particular, this analyst will be responsible for supporting mainly Alternative Markets pricing but will be involved in other areas as well. Some actuarial experience, preferably in pricing, is strongly preferred. Demonstrated success with actuarial exams is also strongly required. This position will require:

• Intellectual curiosity
• Quick learning
• Great problem solving skills
• Strategic business thinking
• Ability to research and provide feedback
• Abiltiy to think outside the box

Job Responsibilities:

• Model and process enhancements
• Parameter Studies
• Price Monitoring
• Benchmark Reporting
• Collateral analysis for captive accounts
• Ad-Hoc requests
• Ability to perform independently and meet deadlines, with some guidance from supervisor
• Adhoc pricing analysis

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.