Our team is looking for an IT Compliance Support and this could be you! Apply now and be part of our Global Strategic team.

• Candidates must possess at least a bachelor’s degree in information technology or any related IT course.
• Good written and oral communication skills.
• Must have a strong knowledge of ISO, PCI-DSS, HIPAA, and SOC2 compliance
• Strong knowledge of information security best practices
• Excellent analytical and problem-solving skills, with a keen eye for details.
• Great at organizing, prioritizing, and multitasking
• Effective communication and interpersonal skills to collaborate.

Locations: Paragon Plaza L/G, 162 EDSA, Mandaluyong City, 1550 Metro Manila

To know more about us, you may visit Global Strategic Recruitment Facebook page or visit our website at www.GlobalStrategic.com

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a highly skilled Developer and Analyst to join our team. In this role, you will combine both development and analytical expertise to design, build, and implement software solutions while analyzing and improving business processes. The ideal candidate will be able to bridge the gap between technical development and business analysis, helping to create systems that solve complex problems and improve business operations.

Key Responsibilities:

Software Development

• Design, develop, test, and deploy applications and systems that meet business requirements.
• Develop both front-end and back-end components, ensuring the seamless operation of business applications.
• Write clean, scalable, and efficient code using the appropriate development tools and languages (e.g., Java, C#, Python, JavaScript).
• Develop APIs and services to integrate different applications and systems.
• Work with databases to design data models, write SQL queries, and manage data for software applications.

Business Analysis and Requirements Gathering

• Collaborate with business stakeholders to understand business needs, workflows, and processes.
• Gather, document, and translate business requirements into clear and concise technical specifications.
• Analyze business problems and suggest innovative solutions that can be implemented through software development.
• Work with teams to prioritize requirements, ensuring alignment with business objectives.

Solution Design and Architecture

• Design technical solutions based on business needs, ensuring that the architecture is scalable and efficient.
• Develop detailed design documents, including system diagrams and flowcharts, to communicate how the solution will be implemented.
• Work with architects and senior developers to ensure that the solution adheres to best practices and is built with future scalability in mind.

System Integration and Data Management

• Integrate various applications and systems through API development and other integration methods.
• Analyze and process large datasets, ensuring that the data architecture aligns with business needs and supports analytical capabilities.
• Develop scripts and processes to automate data flow and synchronization between systems.

Testing and Quality Assurance

• Conduct unit testing, integration testing, and user acceptance testing to ensure the functionality and performance of the developed solution.
• Troubleshoot and debug software issues, ensuring systems perform efficiently and reliably.
• Collaborate with quality assurance (QA) teams to ensure the quality and stability of applications.

Reporting and Documentation

• Create dashboards and reporting tools to support business decision-making.
• Provide detailed documentation for both technical and business users, including system design, application code, and workflow processes.
• Prepare regular reports on the progress of development projects and the status of ongoing business process improvements.

Continuous Improvement

• Stay current with the latest development trends, programming languages, tools, and technologies.
• Identify opportunities for process improvement and system optimization, helping to reduce manual efforts and improve efficiency.
• Suggest enhancements to existing systems based on feedback from users and business teams.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in both software development and business analysis.
• Strong background in both front-end and back-end development.
• Experience with database management and data analytics.
• Proven experience working with stakeholders to gather and define business requirements.
• Technical Skills:
• Proficiency in programming languages such as Java, Python, C#, JavaScript, or other relevant technologies.
• Strong understanding of database systems, SQL, and data modeling.
• Experience in application integration using APIs and services (RESTful APIs, SOAP).
• Familiarity with frameworks and development tools such as Angular, React, .NET, Spring, or Django.
• Familiarity with business intelligence tools (e.g., Power BI, Tableau) for data analysis and reporting.
• Experience with Agile and Scrum methodologies.
• Knowledge of version control systems (e.g., Git).
• Soft Skills:
• Strong analytical skills with the ability to identify issues and offer solutions.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering solutions that meet business needs.
• Ability to work collaboratively with both technical teams and business stakeholders.
• Certifications (preferred):
• Certified Business Analysis Professional (CBAP) or similar certification.
• Agile/Scrum certifications (e.g., Certified ScrumMaster, Agile Certified Practitioner).
• Relevant programming certifications (e.g., Microsoft, Oracle, or AWS certifications).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.

Key Responsibilities:

Resource Management

• Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
• Identify resource availability and skill requirements for ongoing and upcoming projects.
• Collaborate with project managers to resolve resource conflicts and address capacity challenges.

Capacity Planning

• Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
• Analyze resource data to forecast future demand and address gaps proactively.
• Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.

Data Analysis and Reporting

• Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
• Analyze trends and performance metrics to support data-driven decision-making.

Collaboration and Stakeholder Engagement

• Work with project managers, department heads, and leadership to align resource planning with organizational goals.
• Facilitate regular resource planning meetings and updates.
• Support communication between stakeholders to manage expectations and ensure resource alignment.

Process Optimization

• Identify and implement process improvements in resource planning and management.
• Support the adoption of tools and systems that enhance visibility into resource availability and utilization.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
• Experience:
• 3-5 years of experience in resource management, IT portfolio management, or a related role.
• Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
• Technical Skills:
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
• Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
• Basic understanding of IT systems and workflows.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with diverse teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Certified Resource Management Professional (CRMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking a skilled IT Analyst (Cyber Security) to join our security team. This role will focus on protecting the organization's IT infrastructure, applications, and data from cyber threats and ensuring compliance with security best practices. You will be responsible for identifying vulnerabilities, monitoring security events, and responding to incidents while helping to implement a strong security posture across the organization.

Key Responsibilities:

Security Monitoring and Threat Detection

• Continuously monitor networks, systems, and applications for signs of security threats and vulnerabilities.
• Analyze security logs and data to detect abnormal patterns or potential intrusions.
• Utilize security tools (e.g., SIEM, intrusion detection systems) to identify, investigate, and respond to incidents.

Incident Response and Remediation

• Lead or support incident response efforts to mitigate and resolve security breaches or attacks.
• Investigate security incidents, document findings, and implement corrective actions.
• Provide recommendations on improving security controls to prevent future incidents.

Vulnerability Assessment and Risk Management

• Conduct regular vulnerability assessments, penetration testing, and security audits.
• Collaborate with IT and development teams to address vulnerabilities and security risks.
• Assist in risk assessments and help prioritize security measures based on threat landscape and business needs.

Security Policy and Compliance

• Assist in developing, implementing, and enforcing security policies, standards, and procedures.
• Ensure compliance with regulatory requirements and industry best practices (e.g., GDPR, ISO 27001).
• Support internal and external security audits and assessments.

Security Awareness and Training

• Conduct security awareness training for employees to promote safe computing practices.
• Communicate security risks and best practices to stakeholders at all levels.

Collaboration and Reporting

• Work with cross-functional teams to integrate security measures into IT systems and workflows.
• Generate regular reports on security incidents, vulnerabilities, and the effectiveness of implemented security measures.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in cybersecurity, IT security, or a similar role.
• Hands-on experience with security tools, systems, and technologies (e.g., firewalls, SIEM, endpoint protection).
• Technical Skills:
• In-depth knowledge of security frameworks (e.g., NIST, CIS, ISO 27001).
• Experience with network security, encryption, identity and access management, and threat intelligence.
• Familiarity with cybersecurity tools such as Splunk, Wireshark, Nessus, or Qualys.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical audiences.
• Attention to detail and a proactive approach to identifying security risks.
• Certifications (preferred):
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).
• CompTIA Security+ or equivalent cybersecurity certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Qty : 3

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.

Key Responsibilities:

Financial Planning and Budgeting

• Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
• Develop financial models to support project decision-making and resource allocation.
• Monitor budget performance, highlighting variances and providing actionable insights.

Cost Tracking and Reporting

• Track project expenditures, ensuring they remain within approved budgets.
• Prepare regular financial reports, dashboards, and forecasts for stakeholders.
• Ensure accurate allocation of costs to specific projects and programs.

Risk Management and Compliance

• Identify and mitigate financial risks associated with IT projects.
• Ensure compliance with financial policies, regulations, and standards.
• Support audits and financial reviews related to IT projects.

Collaboration and Stakeholder Engagement

• Work with project managers to understand financial needs and constraints.
• Partner with finance teams to align project financials with overall business objectives.
• Provide financial insights to stakeholders to support project planning and prioritization.

Process Improvement

• Identify opportunities to enhance financial management processes for IT projects.
• Support the implementation of tools and systems to improve cost tracking and reporting.

Qualifications and Skills:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in project finance, IT finance, or a related role.
• Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
• Technical Skills:
• Strong analytical and financial modeling skills.
• Proficiency in tools such as Excel, Power BI, and project management software.
• Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
• Soft Skills:
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with cross-functional teams.
• Certifications (preferred):
• Certified Management Accountant (CMA).
• Project Management Professional (PMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 5

About the Role:

We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.

Key Responsibilities:

IT Controls and Compliance

• Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
• Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
• Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
• Collaborate with IT and business units to design controls that align with operational needs.

Risk Management

• Identify and assess risks in IT processes and systems.
• Develop and implement risk mitigation strategies to address control gaps.
• Provide expertise in addressing and resolving audit findings related to IT controls.

Policy and Process Development

• Create and maintain IT control documentation, including policies, procedures, and risk assessments.
• Assist in developing security and compliance awareness programs for staff.

Reporting and Analysis

• Generate reports on IT control performance and risk metrics for senior management and auditors.
• Provide insights and recommendations for improving IT governance.

Collaboration and Support

• Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
• Act as a point of contact for internal and external audits related to IT systems.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT controls, governance, risk management, or compliance roles.
• Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
• Technical Skills:
• Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
• Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
• Basic understanding of IT systems and cybersecurity principles.
• Soft Skills:
• Strong analytical and organizational skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications (preferred):
• Certified Information Systems Auditor (CISA).
• Certified in Risk and Information Systems Control (CRISC).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 7

About the Role:

We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.

Key Responsibilities:

Test Planning and Strategy

• Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
• Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
• Work closely with stakeholders to gather and analyze requirements and define testing objectives.
• Collaborate with project teams to ensure comprehensive test coverage and quality standards.

Manual and Automated Testing

• Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
• Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
• Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
• Perform functional, integration, user acceptance, and system testing on new software releases.

Defect Identification and Reporting

• Identify, document, and track defects, providing clear and actionable feedback to developers.
• Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
• Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
• Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.

Collaboration with Development Teams

• Work closely with developers to understand the technical architecture and design of applications.
• Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
• Provide feedback on product features and functionality, focusing on usability and quality.
• Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.

Test Environment Setup and Configuration

• Set up and maintain test environments for manual and automated testing.
• Ensure test data is prepared and structured for accurate testing outcomes.
• Monitor test environments for stability, identifying and resolving issues that could impact testing.

Continuous Improvement and Best Practices

• Stay updated on the latest testing tools, technologies, and methodologies.
• Suggest improvements to current testing processes, workflows, and tools.
• Contribute to the development of best practices for testing and quality assurance across the team.
• Participate in code reviews and provide feedback on testing-related aspects of code development.

Documentation and Reporting

• Document and report test results, including defect details, status reports, and final test reports.
• Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
• Communicate testing progress, risks, and issues to stakeholders and management.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience:
• 2-4 years of experience in software testing, with a focus on manual and automated testing.
• Proven experience in identifying, analyzing, and documenting software defects.
• Experience with testing web, mobile, and desktop applications.
• Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
• Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
• Technical Skills:
• Strong knowledge of testing methodologies (e.g., black-box testing, white-box testing, performance testing).
• Proficiency in using automated testing tools such as Selenium, JUnit, TestNG, Postman, or other test automation frameworks.
• Familiarity with version control systems (e.g., Git) and continuous integration tools.
• Experience with API testing (REST/SOAP) and tools such as Postman, SoapUI, or similar.
• Knowledge of database management and writing basic SQL queries for test data validation.
• Familiarity with performance testing tools such as LoadRunner or JMeter is a plus.
• Strong understanding of cross-browser and cross-device testing.
• Soft Skills:
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication skills, both verbal and written, with the ability to document issues clearly and concisely.
• Ability to work independently and as part of a collaborative team.
• Strong time-management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.
• A proactive attitude toward improving processes and overall product quality.
• Certifications (preferred):
• ISTQB (International Software Testing Qualifications Board) certification or equivalent.
• Certified Software Tester (CST) or other relevant certifications.
• Experience with Agile frameworks and Scrum certification is a plus.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 12

About the Role:

We are seeking a skilled Systems Analyst to join our team and play a key role in analyzing and improving our IT systems. You will work closely with both technical and business teams to understand system requirements, design solutions, and ensure seamless integration between software applications and business processes. The ideal candidate will have strong analytical skills, problem-solving abilities, and experience in system design, testing, and implementation.

Key Responsibilities:

Systems Analysis and Design

• Work with business stakeholders to gather and analyze system requirements, ensuring alignment with business goals.
• Design and document detailed system specifications, including functional and technical requirements.
• Develop system models, flowcharts, and diagrams to represent system architecture and processes.
• Provide recommendations for system improvements, new functionalities, and integrations to meet business needs.

System Development and Integration

• Collaborate with developers and IT teams to design, implement, and integrate new systems or system enhancements.
• Ensure system compatibility with existing IT infrastructure and business processes.
• Conduct feasibility studies and cost-benefit analyses for new system proposals.
• Support the implementation of new systems, ensuring proper system configuration, data migration, and user training.

Testing and Quality Assurance

• Develop and execute test plans to ensure system functionality, performance, and security.
• Identify, document, and resolve system issues during testing and post-implementation.
• Ensure that systems meet quality standards and comply with organizational policies.
• Coordinate with the QA team to perform system validation and ensure successful deployment.

Support and Maintenance

• Provide ongoing support and troubleshooting for existing systems, addressing technical issues and user queries.
• Monitor system performance, diagnose problems, and optimize system efficiency.
• Perform system upgrades, patches, and enhancements as required.
• Maintain detailed documentation of systems, configurations, and processes for future reference.

Collaboration and Stakeholder Communication

• Work closely with business analysts, developers, and other IT teams to ensure successful system implementation and alignment with business requirements.
• Communicate technical information effectively to non-technical stakeholders, ensuring clarity in system design and changes.
• Provide regular updates on system status, progress on projects, and potential risks to key stakeholders.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Advanced Technical Support

The ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.

Responsibilities

• Provide advanced support via chat, and accompanying support via phone when necessary.
• Provide technical/product support for related departments including Fraud, OCEO, Domain Services, Development groups, and Product Managers
• Handle escalated incidents through JSD/JIRA
• Test and assist in the resolution of system and process issues within the call center environment.
• Test and assist in providing a conduit of communication between the call center and the development teams.
• Assist management in developing approaches to address system and service challenges and opportunities.
• Candidate must possess especially strong knowledge and be versed in the Help Articles, Sharepoint, Confluence, and General GoDaddy Product Knowledge.
• Admin tasks, data analysis, updating KEDB/Jira, and sending updates to C3 guides.

Email Advanced Technical Support

The Email Advanced Technical Support Team is committed to providing our internal and external customers with World Class Customer Service.  They pride themselves on:

• High quality support to ensure that the Customer Care team members can learn and troubleshoot GoDaddy products as effectively as possible.
• Promoting first contact resolution and customer retention.
• Being the primary technical resource for call center operations.
• Ensuring that issues are identified with urgency and are managed until resolution.

Responsibilities

• Provide immediate Advanced Support via chat, and accompanying support via alternative contact methods (Slack/Skype/email/phone) when necessary
• Provide technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
• Handle escalated incidents through Jira Service Desk and IRIS
• Identify and assist in the resolution of system and process issues within the call center environment
• Assist in providing a conduit of communication between the call center and the development teams
• Assist management in developing approaches to address system and service challenges and opportunities
• Be well versed in Help2.0, Confluence, ATS Wiki, Care tools, and ATS Tools.

Schedule: Monday-Friday (09:00 AM-06:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree or higher preferred.
• Experience with information security and risk management frameworks
• Familiarity with presenting to senior stakeholders. 
• Familiarity with the following: securing cloud services, DLP, firewalls, EDR, encryption, vulnerability management, SIEM. 
• Desirable: Holding or progressing towards industry certificates in the information security and risk management space (e.g., CISA, CISM, CRISC, ISO27001 Lead Implementor, ISO27001 Lead Auditor, PCI QSA/ISA). 

What will you do?

• Lead third-party risk assessments to ensure supplier compliance with security standards and regulations.
• Maintain and update technology and information security risk registers, documenting and treating identified risks.
• Support the development of risk management frameworks and procedures (e.g., ISO27001, NIST CSF).
• Collaborate with related functions (information security, legal, procurement) for consistent third-party evaluations.
• Develop, publish, and maintain information security policies and standards.
• Address audit deficiencies and organize risk treatment activities, reporting to senior management.
• Facilitate internal/external audits and compliance activities (e.g., PCI DSS, ISO27001) efficiently.
• Prepare reports on risk assessment findings, cyber security metrics, and best practice recommendations.
• Stay updated on legislative changes in third-party risk management and data security, communicating to the organization.
• Continuously review and seek improvement in third-party risk management and GRC activities.
• Perform other GRC-related tasks as requested.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Be a part of our client’s team—a leading Australian company with an impressive network of retail pharmacies both at home and around the globe, raking in billions in revenue. Proudly standing among Australia’s top pharmacy retailers, this dynamic organization operates more than 500 stores nationwide and employs a talented workforce of over 20,000 dedicated professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (once a month on-site)
• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.         
• Complimentary Office Fitness and Wellness Facilities at no cost.                        
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P90,000 to P130,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Bachelor's degree in Finance, Real Estate, Economics, or related field
• 5+ years of experience in commercial real estate analysis or financial analysis
• Advanced proficiency in Microsoft Excel, including complex financial modelling, pivot tables, and data analysis
• Strong understanding of commercial real estate fundamentals, including property valuation, leasing, and market dynamics
• Experience with real estate financial software (e.g., Argus, CoStar, RealPage) is preferred
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Effective communication skills, both written and verbal
• Knowledge of real estate capital markets and investment structures

Nice to Have:

• Master's degree in Real Estate, Finance, or MBA
• CFA, CCIM, or other relevant professional certifications
• Experience with data visualization tools (e.g., Tableau, Power BI)
• Familiarity with AI and machine learning applications in real estate analysis

What will you do?

• Conduct comprehensive financial analysis of commercial real estate properties and portfolios
• Develop and maintain complex financial models using Excel for property valuation, cash flow projections, and investment analysis
• Perform market research and competitive analysis to support investment decisions
• Prepare detailed reports and presentations on property performance, market trends, and investment opportunities
• Assist in due diligence processes for potential acquisitions and dispositions
• Collaborate with asset management teams to optimize property performance and value
• Monitor and analyze key performance indicators (KPIs) for commercial real estate assets
• ·Support the development of investment strategies and portfolio management decisions

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client was established in 2009, for the purpose of purchasing distressed commercial real estate loans and properties across the United States. Since inception, our Client has acquired and actively managed over 80 assets, across 22 states and multiple property types. Our Client administers two investment funds and several separately managed accounts. To date, they has realized an average Gross IRR of ~25% on its investments.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor's Degree
• Prior experience in the AU broking/banking/mortgage industry and exposure to consumer credit is preferred.
• Has s strong analytical skills been essential for assessing financial statements, credit risk, and asset valuations.
• Need to be proficient in financial modeling, cash flow analysis, and financial statement interpretation.
• Deep understanding of commercial real estate markets, industry trends, and economic factors that impact credit risk.
• Excellent verbal & written communication to be able to convey credit analysis findings and recommendations to stakeholders.
• Has the ability to meticulously review financial documents and assess credit risk factors.
• Needs to be familiar with lending regulations and compliance requirements.

Nice to Have:

• Certificate IV Financing & Mortgage Brokering

What will you do?

• Review and analyze the creditworthiness of commercial borrowers and the associated assets, such as commercial properties or business assets. This involves evaluating financial statements, cash flow projections, credit reports, and other relevant documents.
• Assess the risk associated with the commercial mortgage loan application. This includes analyzing the borrower's financial stability, repayment capacity, and the quality and value of the underlying collateral.
• Conduct thorough assessments of the collateral (commercial real estate, equipment, or other assets) to determine its value and marketability. This may involve property appraisals, site visits, and environmental assessments.
• Analyze the financial statements of the borrower's business, including income statements, balance sheets, and cash flow statements. The analyst assesses the business's ability to generate sufficient cash flow to cover debt service.
• Understand and evaluate the economic and industry-specific factors that may impact the borrower's ability to repay the loan. This includes assessing market trends and competitive dynamics.
• Collaborate with loan officers and underwriters to structure loan terms and conditions that align with the borrower's needs while managing credit risk effectively.
• Ensure that all lending decisions and documentation comply with federal, state, and local regulations governing commercial real estate lending.
• Communicate credit decisions, loan terms, and conditions to borrowers and other stakeholders. Analysts may also provide recommendations for improving creditworthiness when necessary.
• Recommend risk mitigation strategies, such as requiring personal guarantees, adjusting interest rates, or modifying loan covenants, to offset credit risk.
• Stay informed about commercial real estate market conditions, economic trends, and industry developments to inform credit decisions and risk assessments.
• Keeping up to date with changes in commercial lending regulations, credit analysis techniques, and best practices in the field.

Join the awesome team and enjoy these benefits & perks:

• Competitive salary package and annual performance review.
• Offering one-month paid training program to help you get up to speed and excel in your role.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• HMO (Medical, Dental and Life insurance coverage)
• Mandatory Government Benefits and 13th Month Pay
• Financial Assistance program through one of the leading FinTech Company in Philippines
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P70,000 – P100,000 (Monthly Package)

Shift: 9am – 6pm Eastern Daylight Time (Tuesday and Saturday – Work from Home; Wednesday, Thursday, Friday – Work Onsite)

What are we looking for?

Skills Required:

• At least 5 years of experience on a similar role
• Experience in using Nice InContact and Five9 software
• Experience in using MS Power BI for metrics and data analysis
• Experience working with vendors for hardware and/or software support
• Must have experience in planning, designing, and implementation of telephony platforms

What will you do?

• Plan, design, implement, and support complex multi-vendor Telephony Platforms
• Act as a technical expert in the Contact Center/Workforce Management platforms, clearly communicating the capabilities and limitations of the system.
• Develop, test, and implement Contact Center applications and technology through projects and initiatives.
• Demonstrated ability to analyze issues and identify root cause to resolve issues.
• Understanding desktop concepts/technology for client support of voice technologies.
• Demonstrates logical problem-solving skills with the ability to prioritize and multi-task with accountability and follow-through.
• Manages trouble tickets to identify trends and details of a reported problem and assists with customer and vendor interaction for resolution of problems found.
• Develop and maintain telecommunications documentation, including but not limited to, project status reports, inventory files, backup and other workload schedules, process, and procedure instructions – both technical and client, etc.
• Relevant experience in administering, defining, designing, deploying, and supporting telecommunications systems including Call Center application support and other telephony protocols.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is the #1 selling furniture brand in North America. Spend millions of dollars on local, regional and national advertising that drives traffic and generates opportunities for our associates to meet their income and professional development goals. They are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P140,000 to P170,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Experience:

• Minimum of 5+ years of experience as a QA Analyst.
• Strong background in the financial sector, specifically within the banking space.

• Technical Skills:
• Proven experience with QA methodologies, tools, and processes.

• Hands-on experience with financial datasets, particularly FactSet.

• Proficiency in writing clear, concise, and comprehensive test plans and test cases for financial systems.

• Experience with automated testing tools and scripting languages.

• Familiarity with data validation and reconciliation techniques.

• Analytical Skills:
• Strong analytical and problem-solving skills.

• Ability to think critically and creatively to identify and solve issues related to financial data.

• Experience with SQL and data validation techniques.

• Interpersonal Skills:
• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong collaboration skills to work effectively with cross-functional teams.

What will you do?

• Test Planning and Execution:
• Develop, document, and execute detailed test plans, test cases, and test scripts for financial systems and datasets.

• Perform thorough testing on financial datasets and banking applications to ensure accuracy and compliance.

• Identify, record, document, and track bugs and discrepancies in financial data.

• Financial Data Expertise:
• Utilize expertise in financial datasets, particularly FactSet, to validate data integrity and accuracy.

• Collaborate with financial analysts and data scientists to understand and verify complex financial models and data transformations.

• Ensure financial data quality by performing data validation and reconciliation tasks.

• Quality Assurance:
• Ensure the quality and reliability of new and existing features through systematic testing.

• Validate data pipelines and transformations to maintain the integrity of financial datasets.

• Review and analyze system specifications to identify test requirements specific to financial systems.

• Continuous Improvement:
• Advocate for QA best practices within the engineering team.

• Stay up-to-date with industry trends and advancements in financial QA methodologies and tools.

• Identify areas for process improvement and implement solutions to enhance the QA process for financial systems.

• Reporting and Communication:
• Prepare detailed reports on testing outcomes, defects, and quality metrics.

• Communicate effectively with stakeholders regarding testing progress, issues and results.

• Serve as a liaison between financial analysts, data engineers, and the engineering team to ensure seamless integration and quality of financial data

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is an advanced technology platform that provides growing companies, investors, and financial institutions access to a broad spectrum of curated data to enhance capital raising, M&A transactions, and other business opportunities.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.