About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

About the job
Role:  Operations Analyst
Work schedule: Full Time | 40 hours per week | Monday to Friday, 8 AM to 6 PM Pacific Time
Type of Contract: Independent Contractor
Salary Range: up to 2,000 USD per month (depending upon skills and experience)

About the Role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced company.

Duties and Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies.

• Bachelor's degree in Business Administration, Data Analytics, or related field
• At least 2-3 years of experience in operations, quality assurance, or customer service environments
• Proficiency in data analysis tools like MS Excel, SQL, Tableau and PowerBi, project management tool like Jira and Slack
• Knowledge of healthcare-specific terminology
• Project management experience is a plus!
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Residential Construction Estimator

Working Schedule:  Monday - Friday, 9 AM - 5 PM (PST) | 12 AM - 8 AM (Philippine Time)

Salary Range:  $1000-$1500 / Monthly 

ABOUT THE COMPANY
For almost 40 years, The company has been creating innovative homes that inspire and reflect the unique interests of our home buyers. The experience and reputation for developing luxury residential neighborhoods are unmatched, so it’s no surprise we have been awarded over 150 national and regional awards for design excellence, which include: 19 Home of the Year awards, 7 Best Community in the Nation awards, and recognized as American’s Best Builder by the National Association of Homebuilders (NAHB), and numerous other awards.

RESPONSIBILITIES:

• Perform detailed material takeoffs and prepare comprehensive estimates for all aspects of home construction projects.
• Research and evaluate costs of materials, equipment, and labor to ensure accurate project budgeting.
• Solicit and gather competitive quotes from subcontractors and suppliers.
• Analyze and compare estimated costs against contracted pricing to ensure profitability.
• Assist in the preparation of bids for new contracts and support purchasing activities.
• Collaborate with project managers, architects, and other team members to ensure project specifications and plans are accurately estimated.

QUALIFICATIONS:

• Bachelor’s degree in Mathematics, Architecture, Construction Management, or a related field.
• 5-7 years of experience in residential construction estimating or a similar role.
• Strong mathematical skills, including proficiency in algebra, geometry, and basic arithmetic.
• Ability to read and interpret construction specifications and plans.
• Proficiency in presenting proposals and project estimates to clients and stakeholders.
• Excellent organizational skills with the ability to manage multiple assignments simultaneously.
• In-depth knowledge of current residential building codes and construction practices.
• Exceptional attention to detail and accuracy in estimating and documentation.
• Strong written and verbal communication skills.
• Fluency in English.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Design Studio Assistant

Working Schedule :  Monday - Friday, 9 AM - 5 PM (PST) | 12 AM - 8 AM (Philippine Time)

Salary Range:  $1000-$1500 / Monthly 

ABOUT THE COMPANY
For almost 40 years, The company has been creating innovative homes that inspire and reflect the unique interests of our home buyers. The experience and reputation for developing luxury residential neighborhoods are unmatched, so it’s no surprise we have been awarded over 150 national and regional awards for design excellence, which include: 19 Home of the Year awards, 7 Best Community in the Nation awards, and recognized as American’s Best Builder by the National Association of Homebuilders (NAHB), and numerous other awards.

ABOUT THE ROLE:

The Design Studio Assistant will play a vital role in supporting our design team by managing documentation, scheduling, and communication tasks. This position requires a detail-oriented individual with strong organizational skills to ensure the smooth operation of the design studio.

RESPONSIBILITIES:

• Review and edit client selection templates based on current documentation.
• Manage client documentation through Docusign, ensuring all documents are accurately processed.
• Communicate status updates to the team regarding DocuSign activities.
• Manage the calendar by scheduling client meetings, team meetings, and training sessions.
• Audit client documentation to identify and address any missing items.
• Assist with projects to evaluate multiple client files, ensuring changes or corrections are consistently applied.
• Update and maintain department trackers to ensure accurate record-keeping.
• Contact suppliers to request samples and follow up on delivery.
• Communicate with vendors and trades for status updates on various projects.

QUALIFICATIONS:

• 1-2 years of experience in a similar administrative or assistant role.
• Ability to learn and adapt to new software programs (e.g., Envision, Procore).
• Experience using Adobe for document editing.
• Excellent organizational skills and keen attention to detail.
• Strong work ethic and a proactive attitude.
• Willingness and ability to learn Docusign and manage its processes.
• Strong communication skills, both written and verbal.
• Fluency in English.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Design Studio Assistant

Working Schedule:  Monday - Friday, 9 AM - 5 PM (PST) | 12 AM - 8 AM (Philippine Time)

Salary Range:  $1000-$1500 / Monthly 

ABOUT THE COMPANY
For almost 40 years, The company has been creating innovative homes that inspire and reflect the unique interests of our home buyers. The experience and reputation for developing luxury residential neighborhoods are unmatched, so it’s no surprise we have been awarded over 150 national and regional awards for design excellence, which include: 19 Home of the Year awards, 7 Best Community in the Nation awards, and recognized as American’s Best Builder by the National Association of Homebuilders (NAHB), and numerous other awards.

ABOUT THE ROLE:

The Design Studio Assistant will play a vital role in supporting our design team by managing documentation, scheduling, and communication tasks. This position requires a detail-oriented individual with strong organizational skills to ensure the smooth operation of the design studio.

RESPONSIBILITIES:

• Review and edit client selection templates based on current documentation.
• Manage client documentation through Docusign, ensuring all documents are accurately processed.
• Communicate status updates to the team regarding DocuSign activities.
• Manage the calendar by scheduling client meetings, team meetings, and training sessions.
• Audit client documentation to identify and address any missing items.
• Assist with projects to evaluate multiple client files, ensuring changes or corrections are consistently applied.
• Update and maintain department trackers to ensure accurate record-keeping.
• Contact suppliers to request samples and follow up on delivery.
• Communicate with vendors and trades for status updates on various projects.

QUALIFICATIONS:

• 1-2 years of experience in a similar administrative or assistant role.
• Ability to learn and adapt to new software programs (e.g., Envision, Procore).
• Experience using Adobe for document editing.
• Excellent organizational skills and keen attention to detail.
• Strong work ethic and a proactive attitude.
• Willingness and ability to learn Docusign and manage its processes.
• Strong communication skills, both written and verbal.
• Fluency in English.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position : Operations QA Analyst

Working Hours : Full-Time; 40 hours/week; US Pacific Time Zone Work Hours

Salary: USD 1,000 - USD 1,700/month

About the role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced

company.

Main Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies

• Bachelor's degree in Business Administration, Data Analytics, or related field
• 2-3 years of experience in quality assurance in a customer service environment
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Proficiency in data analysis tools (e.g., Excel, SQL)
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

Bonus Points:

• Experience with call center operations or customer service metrics is preferred
• Proficiency with reporting software (e.g., Tableau, Power BI)
• Knowledge of healthcare-specific terminology
• Project management skills
• Background in statistical analysis or data science
• Experience in developing and delivering training programs

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting to our Client Services Manager, in this role, we are looking for a enthusiastic techie to join our Customer Success Team. You’ll do a lot of fun technical learning with Linux, Windows, MySQL/MariaDB, AWS and Opsview Monitor and Opsview Cloud, ready to provide technical support to our customers.

Your primary role will be to deliver sound technical advice to customers promptly. You will have Linux knowledge with MySQL/MariaDB. You will work within a global team to provide a high level of service to both external and internal customers and will relish the opportunity to work with the latest technologies.

As a Technical Support Engineer, you will:

You will work in our Manila office, operating a staggered day shift pattern over a 7 day period when up to speed, with an on call rota, one weekend in four.

• Troubleshoot, diagnose and resolve technical support issues with Opsview Monitor and Linux
• Work directly with customers by phone and email/ticketing system
• Provide and process information in response to enquiries, concerns and requests regarding products and services with accuracy and speed.
• Advocate for our internal processes to ensure we always deliver a high quality and efficient service to our customers
• Work collaboratively to build and maintain productive working relationships with Customer Support Team members and other departments, to ensure customer needs are met and issues are resolved
• Demonstrate your willingness to contribute directly and indirectly to other tasks within Customer Success

You will have:

• 3+ years Linux experience in CentOS, RedHat, Debian or Ubuntu
• 3+ years of experience with querying databases, e.g. MySQL / MariaDB
• Composed using with the Linux command line, installing software
• An interest in InfluxDB, Ansible, AWS Certifications (Desirable)
• Scripting experience in Bash, Python or Perl (Desirable)
• Knowledge in database tuning and troubleshooting (Desirable)

Our Benefits

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Job Overview:

The Data Entry/Data Analyst will be responsible for accurately and efficiently entering data into databases, as well as analyzing and interpreting the data to extract meaningful insights. This role requires strong attention to detail, proficiency in data entry tools, and the ability to manipulate and analyze data effectively.

Key Responsibilities:

• Enter data into databases accurately and efficiently, following established guidelines and procedures.
• Perform data validation and reconciliation to ensure data accuracy and completeness.
• Conduct data analysis and interpretation to identify trends, patterns, and insights.
• Manipulate and transform data using tools and software such as Microsoft Excel, SQL, or data visualization tools.
• Generate reports and presentations based on data analysis to communicate findings to stakeholders.
• Collaborate with cross-functional teams to gather data requirements and provide support in data-related projects.
• Maintain data confidentiality and security.
• Stay updated with industry trends and best practices in data entry and analysis.

• Experience in data entry or data analysis role.
• Proficiency in data entry tools and software, such as Microsoft Excel.
• Strong attention to detail, accuracy, and efficient data entry skills.
• Ability to interpret and analyze data to extract meaningful insights.
• Knowledge of database management and data manipulation techniques.
• Basic understanding of data validation and reconciliation processes.
• Good communication and collaboration skills.
• Ability to work independently and in a team environment.

• Permanent remote work

**LOOKING FOR FILIPINO CITIZENS BASED IN METRO MANILA OR ANY NEARBY LUZON AREA**

Work Hours             : M - F, 8:30 AM to 5:00 PM, PST/ 12am - 9am, PHT

Salary                       : 1000-1,200 USD

Job responsibilities:

•  Provide a high level of service to all of our business units with focus on: 
• Speed of Service, turning work around in a timely manner
• Creating a High-Quality work product
• Being Highly Responsive to internal customers

• Process and record deal data, timely and accurately
• Compiles and distributes regular recurring reports for weekly update meetings
• Produces presentation materials with direction from management and/or team leads
• Maintains consistency with various company form documents
• Research lease agreements and tenant data to generate summary reports
• Maintains tenant design criteria manuals for each assigned property
• Tracks and monitors all delivery dates required by a lease
• Encode updates about tenants and leases received from Property Management and Leasing teams
• Check emails daily (manage personal inbox and administrative inboxes)
• Sales Data Entry and reporting
• COI Data Entry and reporting
• Edit Site Plans
• Perform other duties as assigned

Qualifications: 

• Bachelor’s degree 
• Minimum 5 years of experience in an administrative support or data compilation role 
• Ability to communicate clearly and effectively, both orally and in writing, with different audiences 
• Team player who is organized, proactive, and works well with others 
• Comfortable working in a high growth organization with a sense of urgency
• Familiarity with commercial leasing language, retail lease agreements and/or paralegal experience a PLUS 
• Prior experience working U.S. hours and shifts 
• Yardi familiarity a PLUS (property accounting software
• Residing in Metro Manila and Luzon (nearby) areas

Must have proficiency in:

• Microsoft Tools (excel, PowerPoint, word, etc
• Google Suite
• Gmail
• Adobe illustrator

Position : Virtual Assistant

Working Hours : Monday-Friday; 9AM - 5:30PM AZ Time

Salary: USD 800 - USD 1,500/month

Main Responsibilities:

• Manage and update files and documents, ensuring everything is organized and up-to-date
• Take client-uploaded documents, label them according to the coding process, and store them in the appropriate files
• Prepare and send forms for new clients to electronically sign
• Post content and videos online as I ramp up marketing efforts
• Respond to prospects via email or social media as part of marketing initiatives
• Pull monthly bank and credit card statements
• Assist with technology implementation, updates, and changes
• Possibly manage my email inbox
• Help schedule calls or appointments for me as needed (not often)
• Handle various projects as they arise, such as updating software and creating Google Sheets

• At least 2 years of work experience in operations, administration, or an executive assistant role for a client based in the US/UK/AUS.
• Reliable computer and fast internet connection required, with the ability to call a USA phone number
• Exceptional communicator, with a preference for over-communication
• Strong sense of urgency to complete tasks promptly and accurately
• Unimpeachable character, with a high level of integrity and honesty
• Eagerness to learn and grow both personally and professionally
• Tech-savvy and comfortable navigating new software and apps
• Highly organized and detail-oriented
• Excellent English grammar, both written and verbal
• Personable, with the ability to easily connect with others

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in computer science or the equivalent combination of education, training, or work experience.

• 8+ years of strong technical knowledge of Juniper SRX, Palo Alto, Cisco ASA/Firepower and CheckPoint Firewalls.

• Solid technical knowledge of BlueCoat Proxy is desirable.

• Ability to design complex security solutions.

• Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management.

• Resolves and/or performs follow through to resolve Network security issues.

• Excellent troubleshooting skills

• Providing overall security analysis and recommendations.

• Thorough understanding of Security compliance and risk management.

• Experienced in handling complex upgrades and migration of multi-vendor Firewall Devices.

• Ability to handle escalations under high pressure situations.

• Ability to identify problems and recommend solutions to improve efficiency using Automation and innovative ideas.

• Mentor and guide Junior engineers.

• Implements and administers information security controls using software and vendor security systems.

• Interfaces with user community to understand security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security.

• Desired - JNCIE-Security or CCIE-Security or PCNSE

• Solid understanding of networks technologies (protocols, design concepts, access control)

• Solid understanding of security technologies (encryption, data protection, design, privilege access, etc.)

• Proficiency in time management, communications, decision making, presentation and organizational skills

• Proficiency in planning, reporting, establishing goals and objectives, standards, priorities, and schedules

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position : App Developer

Working Hours : Monday - Friday; 40 hours/week

Salary: USD 2,500 - USD 3,500/month

About:

We are looking for a skilled app designer that would be capable of helping us develop and integrate

new apps to support our existing meter line that services the window industry.

Main Responsibilities:

• Collaborate with our team to design, develop, and deploy cutting-edge mobile applications for both iOS and Android platforms.
• Write clean, maintainable code while adhering to best practices and coding standards.
• Conduct thorough testing to ensure optimal performance, usability, and reliability across various devices and OS versions.
• Continuously explore new technologies and frameworks to enhance the functionality and user experience of our apps.
• Work closely with designers, product managers, and other stakeholders to translate requirements into technical specifications. orders.

• At least 6 - 8 years of experience as an App Developer
• Proficiency in app development for both Apple (iOS) and Android platforms, with a strong portfolio showcasing your work.
• Must be able to handle working with Bluetooth, developing voice to text, using GPS location, incorporating photos and photo markups, exporting to email .txt, .csv, .pdf files of collected data.
• Extensive experience with programming languages such as Swift, Objective-C, Java, Kotlin, or React Native.
• Solid understanding of mobile app architecture, UI/UX design principles, and responsive layout techniques.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Excellent problem-solving skills and the ability to troubleshoot complex issues independently.
• Strong communication skills and the ability to work effectively in a collaborative team environment.
• Should be accessible for calls to UK between 8 am-1 pm London Time, with occasional discussions with the US in CST (7-9AM CST)

Bonus Skills:

• Experience with cross-platform development tools like Flutter or Xamarin.
• Knowledge of backend development technologies (e.g., Node.js, Django, Firebase).
• Understanding of app security practices and data protection regulations.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary: Provide production support during batch cycle (high severity tickets). Handle triage tickets for investigation of issue. Will be supporting existing IBS Core Banking system. Enhancement of existing applications in a service delivery perspective (focus on reliability).

What You Will Be Doing:

• Provides technical support activities for a software production processing environment.

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Creates and maintains complete documentation relative to the support of application software.

• Provides twenty-four hour support for applications and supporting software.

• Provides consultation to internal users with regard to software capabilities and use.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

• Conducts production support validations/certifications and accepts turnover from development.

• Provides standardized operational reporting metrics to business as well as information technology management.

• Monitors and maintains product availability, capacity and performance for products based on defined service level.

• Provides support to the application security functionality and related administrative and audit services.

• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

• Other related duties assigned as needed.

​

What You Will Bring:

• Must have skills/tools/experience: Batch production support, IBM mainframe, JCL, CICS, COBOL

• Nice to have skills/tools/experience: IMS, DB2, Deposit system, Core Banking system

• Must be amenable to work on shifting schedules

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (Near Magallanes MRT Station, EDSA)

• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels

• Requires a working knowledge of applications and utilities used by supported products

• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems

• Ability to demonstrate interpersonal and teambuilding skills and manage conflict

• Ability to understand and apply concepts

• Ability to analyze and solve problems using learned techniques and tools including escalation practices

• Skilled use of Microsoft Office package and related software applications is required

• Team skills, including the ability to establish and maintain effective working relationships

• General business skills, industry knowledge, financial management and planning skills

• Strong analytical, statistical and problem solving skills

• Ability to utilize judgment in decision making process and decisions related to job tasks

• Strong organizational skills and ability to handle multiple tasks and meet deadlines

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What We Offer:

• A competitive salary and benefits (including HMO on the first day)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers. 

At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied. 

Overall, your tasks will be the following: 

• Interact with customers through multiple channels (chats, emails, and calls) 
• Sharing best practices and recommendations 
• Register customer responses, complaints and remarks and handle requests for assistance 
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers) 
• Contribute to overall improvement of internal processes and be the voice of customers in our team  
• Be able to achieve the minimum successful indicators for our KPI’s 
• Strive to keep our customers satisfied 

Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month 

Location: Fully Remote

Responsibilities

• Assess current technology used and develop steps and processes to improve
• Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
• Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
• Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
• Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

• 2+ years experience in project management & engineering
• 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BS/Master’s degree in Computer Science or another technical field
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• Firm understanding of systems integration concepts and API implementation
• Strong understanding of go-to-market strategies and sales enablement needs is a plus
• Established problem-solving skills and troubleshooting abilities
• 1+ previous experience in eCommerce and Logistics/Operations environment is key
• Knowledge on Shopify and other eCommerce solutions is key
• Ability to multitask and work well under deadlines in a fast paced environment

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.  

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position : Data Analyst 1

Working Hours : Full-Time; US Mountain Time Zone Work Hours

Salary: USD 1,500 - USD 2,000/month

Seeking Analytical Minds: Our client is seeking a Data Analyst with strong spoken English skills and

an interest in artificial intelligence. In this role, you will be tasked with reviewing popular analytics

tools to see how they compare across core competencies, recording yourself as you review the

tools.

This is an incredible chance to work from the comfort of your homeland while making a significant

impact on the global stage. Join us and discover a world of possibilities right from where you are.

Main Responsibilities:

• Record video walkthroughs of popular analytics tools and groundbreaking new AI features
• Collect, clean, and analyze data to identify trends, patterns, and insights
• Develop and dashboards and reports
• Write complex SQL queries to extract and manipulate data from various databases

• Excellent spoken English skills
• Minimum 2 years of experience as a Data Analyst
• Proficient in Power BI and Tableau for data visualization
• Strong experience with SQL for data extraction and manipulation
• Experience teaching English or experience living in an English speaking country will be a big plus but not required.

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Outsource Business/Sales Development Representative

Working Hours       : Flexible with 4 hours overlapped in Easter time

Salary                      : $900 - $1,400/ month (depending on experience)

Holiday                    : TBD

Job Overview:

Our client is looking for a proactive Sales Development Representative (SDR) to join their team. As an SDR, you will play a pivotal role in identifying, qualifying, and nurturing relationships with potential investment prospects who align with our investment criteria. You will be the first point of contact with prospects, leveraging your sales acumen to initiate conversations and set up meetings for our investment managers.

Objectives of this Role:

• Represent the company's investment criteria and value proposition effectively, using deep industry knowledge and research to articulate how our partnership can benefit potential portfolio companies.
• Generate qualified leads and cultivate relationships with warm prospects to uncover new investment opportunities.
• Manage and maintain a pipeline of prospective companies, ensuring timely engagement and progression through the investment evaluation process.
• Contribute to refining and implementing best practices for lead generation and outreach strategies tailored to the B2B SaaS sector.

Responsibilities:

• Utilize tools such as LinkedIn, HubSpot, and Outreach.io to identify and reach out to potential investment prospects.
• Conduct outreach via email, phone calls, and social media to understand prospect needs and qualify them as potential investment candidates.
• Collaborate closely with our investment team to coordinate and schedule meetings between qualified prospects and investment managers.
• Report regularly to the General Partner on lead generation activities, progress against targets, and market feedback.

• 1-5 years of experience in sales development, business development, or a related role, preferably within the B2B SaaS industry.
• Strong communication skills, both verbal and written, with the ability to engage and build rapport with senior executives and decision-makers.
• Proven track record of exceeding lead generation targets and achieving sales quotas.
• Familiarity with CRM software (HubSpot, Salesforce, etc.) and sales engagement tools.

Preferred Skills and Qualifications:

• Experience specifically as a Sales Development Representative (SDR) within the B2B SaaS industry, demonstrating success in identifying and qualifying leads.
• Ability to creatively solve problems, with strong analytical skills to assess potential investment opportunities.
• Desire to grow within a sales organization and contribute to the strategic goals of a dynamic investment firm.

Position : Import Coordinator

Working Hours : Monday - Friday; 9AM -5Pm EST

Salary: USD 800 - USD 2,000/month

About:

This role will manage the day-to-day flow of packing lists and container reconciliations, assisting the import department in

meeting production needs. This role demands a detail-oriented professional capable of handling large volumes of data accurately in a dynamic, fast-paced environment.

Main Responsibilities:

• Upload all packing lists into our ERP system, ensuring accuracy and compliance.
• Compare the Weekly Bookings Report with received documentation to verify all shipping documents are entered into our ERP system.
• Retrieve open POs from the vendor portal and distribute them to factories weekly.
• Identify and rectify errors on packing lists, communicating with overseas factories as needed.
• Reconcile purchase orders and containers with the warehouse as needed.
• Save all documents in Document Manager.
• Prepare and process One of a Kind (OAK) sample tags for new designs in the sample showroom.
• Create and submit tasks in Asana for all back labels and POP for all POE/FOB

orders.

• Minimum of 2 years of relevant work experience preferred
• Familiarity with shipment documents.
• Proficient in Excel with a strong ability to manipulate files to meet portal upload specifications.
• Excellent analytical, problem-solving, and organizational skills.
• Detail-oriented with the capability to handle large volumes of data accurately.
• Ability to work in a fast-paced environment.
• Effective communication skills for collaboration with cross-functional teams.
• Adaptable and responsive to changing requirements in a dynamic environment.

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Utilization Review Nurse

Working Hours       : Monday-Friday: 8:00 AM – 5:00 PM Easter time

Salary                      : $1,200 - $1,400/ month

Job Summary:

The Utilization Review Nurse performs an integral role in our utilization review process by performing record review/case summaries, selection and application of guidelines/literature, quality assurance of physician reviewer reports, and administrative support, including phone and email, for both clinical and non-clinical staff.

Essentials Duties and Responsibilities:

To perform this job successfully, the employee must be able to efficiently and effectively perform each of the following essential functions. Reasonable accommodation may be made for individuals with disabilities.

These duties include but are not limited to:

• Perform all aspects of Utilization Review for Workers' Compensation and group health peer and independent reviews including record summarization and application/interpretation of literature/guidelines. 
• Serve as a liaison between physician reviewer staff and senior clinical leadership.
• Quality Assurance of independent and peer reviews prior to client-side submission.
• Assist the Case Analyst in times of high volume or coverage with administrative tasks such as phone or email support. 
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory and governmental agencies, attorneys, or members of the business community.  Ability to write letters, memos and reports that conform to prescribed style, format and grammatical correctness. Ability to effectively present information to top management, in claims and client settings. Strong written and verbal communication skills to effectively communicate with injured workers, medical professionals, employers, claims staff and others. 
• Math Skills: Ability to calculate percentages and statistics in compiling quality management reports.  Ability to convert statistical information into appropriate graphs for data analysis.
• Reasoning Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and/or clinical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have strong organizational, problem solving and time management skills. Sound professional judgement.

• At least 2 years of experience as a Workers Compensation Utilization Review Nurse in a US setting is required
• Must be a registered nurse in the Philippines; USRN licensed is a plus
• Ability to research relevant literature 
• Proficiency with Microsoft Office programs 
• Strong oral and written communication skills
• Strong statistical skills for compiling and presenting data
• Understanding and ability to apply quality assurance concepts