Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

As a Health Clinical Services Analyst, you will play a crucial role in supporting healthcare providers by accurately transcribing medical information into Electronic Medical Records (EMR) systems.

Operating in a virtual environment, you'll need to excel in independent work, maintain meticulous attention to detail, and exhibit exceptional typing and computer skills. Your role will involve transcribing various forms of medical documentation, including audio recordings, live conversations, and written notes, into EMR systems with precision and efficiency.

Responsibilities:

• Accurately document patient encounters, including medical histories, eye examinations, and treatment plans, in Eyefinity, the electronic medical record (EMR) system.
• Assist optometrists during patient examinations by recording findings, test results, and treatment recommendations in real-time.
• Coordinate with the pharmacy to send prescriptions and ensure timely delivery of medications to patients.
• Facilitate communication between the optometrist and other healthcare providers by sending referrals and coordinating follow-up care as needed.
• Answer phones and greet patients in a professional and friendly manner, providing assistance and directing calls to appropriate staff members.
• Accurately Document Patient Encounters: Utilize Eyefinity, the electronic medical record (EMR) system, to meticulously document patient encounters, encompassing medical histories, eye examinations, and treatment plans. Ensure all entries are accurate, timely, and compliant with regulatory standards.
• Assist Optometrists During Examinations: Collaborate closely with optometrists during patient examinations by diligently recording findings, test results, and treatment recommendations in real-time. Maintain attentiveness and precision to capture all relevant information effectively.
• Coordinate Prescription Management: Interface with the pharmacy to transmit prescriptions promptly and ensure the timely delivery of medications to patients. Uphold accuracy in prescription details and facilitate seamless communication to meet patient needs efficiently.
• Provide Professional Reception Services: Extend courteous and professional phone etiquette and in-person greetings to patients, offering assistance and directing calls to appropriate staff members promptly. Maintain a welcoming environment conducive to patient comfort and satisfaction.
• Efficient Appointment Management: Manage the clinic's appointment calendar adeptly, scheduling patient appointments and ensuring optimal utilization of clinic resources. Exercise proficiency in appointment scheduling software to streamline scheduling processes.
• Insurance Verification and Claims Processing: Verify patient insurance coverage and eligibility accurately, process insurance claims efficiently, and assist with pre-authorizations for procedures and treatments. Ensure adherence to insurance protocols and facilitate seamless billing procedures.
• Update Patient Information: Maintain accuracy and completeness of patient information and medical records in the practice management system (PMS) and EMR. Uphold strict confidentiality and compliance with HIPAA regulations and patient privacy laws.

• Demonstrated experience as a Medical Scribe, with a minimum of 30 hours of scribing experience, preferably in an optometry or healthcare setting.
• Background in medical receptionist or administrative assistant roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal abilities, emphasizing exceptional customer service to patients.
• Proficiency in computer skills, encompassing experience with EMR systems, PMS systems, and the Microsoft Office Suite. Adaptability to learn and navigate new software applications efficiently.
• Ability to work both independently and collaboratively as part of a cohesive healthcare team.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Willingness to work on Pacific Daylight Time (PDT) schedule. 
• Own a Laptop or Desktop with 8GB RAM, Core i5 or above, and Microsoft Office. Plus, a reliable internet connection (at least 10 Mbps).

LOOKING FOR FILIPINO CANDIDATES

Position : Operations Specialist

Work Hours (Client) : M-F, flexible 8 working with 2 hours overlap to speak with the client, (the team works at 9am-11pm), EST timezone (work comes in bursts. There will be a downtime between a week or 2, then weeks towards the end of the month where there are work bursts.)

Holidays :       TBD

Pay Range : $1,000-1,200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Fiber AI is seeking a highly meticulous and trustworthy Operations Specialist to join our team. The Operation Specialist will be tasked with a variety of ad hoc projects that will contribute to core operational activities of the company. 

The role demands a dedicated individual capable of performing operational tasks with precision and consistency. The ideal candidate will be entrusted with confidential information and must uphold the highest standards of discretion and integrity.

Key Responsibilities:

• Execute detailed operational tasks with precision and accuracy as required.
• Maintain strict confidentiality regarding all processes and data handled.
• Monitor and maintain the quality of output to ensure no errors occur.
• Document procedures and outcomes as required, following strict data protection guidelines.
• Collaborate with team members to continuously improve process efficiency while maintaining accuracy.
• Quickly identify, report, and resolve any discrepancies or issues in workflows.

Minimum Requirements:

• 1-3 years of experience in an analytical and detail oriented data entry role
• Proven experience in roles requiring attention to detail and dexterity
• Exceptional focus and the ability to perform repetitive tasks without deviation.
• Strong commitment to confidentiality and ethical handling of sensitive information.
• Excellent observational skills to detect deviations or errors promptly.
• Ability to follow complex instructions accurately and consistently.
• Responsive, reliable, attention to detail
• Tools: Outlook, reading Outlook Workspace accounts (can be taught), Name Cheap or Go Daddy (domain set up), Google Sheets, Air Table, Notion, Google Docs, and Loom
• Google Workspace proficiency is required

Skills:

• Detail-oriented with a methodical approach to tasks.
• Strong problem-solving skills and the ability to think critically.
• Good communication skills, both written and verbal.
• Dependable and trustworthy, with personal and professional references.
• Ability to commit for long-term tenure

LOOKING FOR FILIPINO CANDIDATES

Position : Business Development Representative 

Work Hours (Client) : 9:00am - 5:00pm EST | Mon - Fri

Holidays :       US Holidays

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are a B2B SaaS company selling CRM solutions for cash collections. 

We're building an AI company offering virtual clerks to handle accounts receivable tasks for large finance teams. These AI clerks work non-stop, 24x7, and are not just productivity boosters, they're capable of managing the entire accounts receivable process, end-to-end.

Duties and Responsibilities:

We are seeking a proactive and driven Business Development Representative (BDR) to join our team. The primary responsibility of this role is to generate new business opportunities through strategic prospecting and effective outreach. The ideal candidate will be tech-savvy, detail-oriented, and possess strong communication skills.

Duties and Responsibilities:

• Conduct outbound email campaigns to generate leads and book meetings with targeted prospects.
• Utilize various tools and techniques to source emails and relevant contact information for prospecting.
• Collaborate closely with the sales and marketing teams to identify ideal customer profiles (ICP) and tailor outreach strategies accordingly.
• Research and build lists of companies matching our target market criteria.
• Identify key decision-makers within targeted companies and initiate contact.
• Craft and personalize compelling email content to engage prospects and drive responses.
• Implement and manage cadences and tech stacks to optimize outreach effectiveness.
• Consistently achieve and exceed monthly quotas of qualified meetings booked.

Minimum Requirements:

• 1-3 years of experience in a business development or sales development role, preferably in a B2B environment.
• Demonstrated success in prospecting and generating leads through outbound activities.
• Familiarity with CRM systems and sales automation tools.
• Proficiency in using prospecting tools and techniques for email scraping and lead sourcing.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and persuasively.
• Tech-savvy with the ability to quickly learn and adapt to new software tools and technologies.
• Self-motivated and results-driven, with a strong sense of accountability and ownership.
• Experience in the tech industry or with SaaS products is a plus.
• Experience working with start-up companies is a plus.

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.