DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Build and maintain strong relationships with clients
• Understand clients' business objectives and provide support to achieve their goals
• Work with internal teams to develop and deliver on client campaigns
• Conduct regular check-ins and provide status updates to clients
• Measure, analyze, and report on the success of campaigns to clients
• Identify opportunities for growth and work with clients to develop new projects
• Resolve client issues in a timely and effective manner

• Bachelor's degree in Marketing, Communications, Business, or a related field
• At least 3 years of experience in client success or account management
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to multitask
• Knowledge of marketing strategies and tactics
• Ability to work independently and as part of a team

• Strong problem-solving and decision-making skills

• Experience in using HubSpot or any related CRM tools

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the company's IT systems, including hardware, software, and networks.
• Ensure the reliability, security, and efficiency of all IT systems.
• Manage technology projects from conception to completion.
• Develop and enforce IT policies and procedures.
• Analyze the needs of the company's different departments for IT support.
• Collaborate with other departments to identify opportunities for IT-based solutions.
• Stay up-to-date with the latest trends and technologies in the IT field.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in technology or IT risk management; experience in a supervisory capacity is a plus but not required.
• Strong knowledge of firewalls, endpoint security, mobility management, vulnerability scanning, and network and system security protocols.
• Experience with cloud-based solutions (e.g. AWS, Azure, Google Cloud), project management tools, and methodologies.
• Proficient in programming languages (e.g. Python, Java, C).
• Excellent communication and problem-solving skills.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Accounts Receivable/Transaction Coordinator

Schedule: Monday -Friday 40 hrs/week Flexible, requesting overlap of daily schedules to have 3-4 hours from 10AM-3PM MST

Salary Range: 900 to 1,200 USD per month

Duties and Responsibilities:

• Efficiently process customer accounts and incoming payments in adherence to financial policies and procedures.
• Conduct daily financial transactions, including verification, classification, computation, posting, and recording of accounts receivable data.
• Prepare and issue invoices to customers, and facilitate the payment of outstanding invoices through reminders and direct client communication.
• Reconcile the accounts receivable ledger to ensure accurate accounting of all payments.
• Investigate and resolve any discrepancies or billing issues raised by clients.
• Produce financial statements and reports that provide detailed insights into the status of accounts receivable.
• Actively support monthly, quarterly, and annual financial audits and clean-ups.
• Assist in the development and implementation of new policies and procedures for Accounts Receivable.
• Maintain effective written and verbal communication with the Hashbranch team, clients, and bookkeeper/accountant.
• Understand and document commission contracts and payment terms with suppliers.
• For qualified candidates, opportunities may extend to customer onboarding, new customer research, prospecting, business development, manual tasks, and documenting business procedures.

Minimum Requirements:

• Proven experience as an Accounts Receivable Clerk, Accounts Receivable Specialist, or similar role.
• Strong understanding of basic accounting principles, fair credit practices, and collection regulations.
• Analytical mindset with strong organizational and time management skills.
• High level of professionalism and confidentiality.
• Demonstrated ability to calculate, post, and manage accounting figures and financial records.
• Proficient in data entry with a keen eye for numbers.
• Fluent in English.
• Entrepreneurial mindset with a focus on customer service, negotiation, and problem-solving.
• High degree of accuracy and meticulous attention to detail.
• Bachelor’s degree (or equivalent) in a relevant field.
• Proficiency in QuickBooks (Desktop and Online), Microsoft Excel, Google Sheets, and GSuite (Google Drive, Gmail, Google Docs).
• Experience using HubSpot as a CRM platform.
• Hardworking, quick learner, and self-motivated.
• Comfortable addressing and resolving encountered problems.
• Excellent communication skills, b

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

bout the job:

We are seeking a proactive and dynamic Sales Representative to oversee the Southeast Asia market (excluding China) for our plastics trading business. As a key member of our team, you will focus on expanding our customer base, promoting our raw materials to plastics factories, and contributing to the growth of our business.

Duties and Responsibilities:

• Identify and cultivate new leads and customers within the Southeast Asia market, including Philippines, Thailand, Vietnam, India, Malaysia, Indonesia, Korea, and Japan.
• Prepare and send offers to customers, negotiating deals, and ensuring timely confirmation of agreements.
• Work closely with the Sales team by offering materials from our stock to customers, with a primary focus on lower-end 'scrap' and 'B grade' materials suitable for recycling and plastics factories.
• Provide a summary list of potential customers and update the team on the progress of ongoing deals.
• Utilize a laptop/computer and WhatsApp for effective communication and coordination with team members, particularly the General Manager and other Sales Representatives.
• Collaborate with suppliers by working on the sales side, focusing on material offerings and customer interactions.

• With at least 3-4 years of previous experience in sales, particularly in the plastics/polymers industry and recycling industry, is preferred but not mandatory. We are open to training a candidate with a strong willingness to learn.
• With some experience in raw commodities trade or any similar industry including but not limited to Supply Chain and Logistics, International Trade and Export/Import, Manufacturing and Production, Commodity Brokerage, Renewable Energy, Agriculture and Agribusiness, and Environmental and Carbon Trading.
• Strong communication and negotiation skills to successfully handle customer interactions.
• Proven ability to work independently and meet sales targets.

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Job Title: Operations Coordinator

Schedule: Normal EST / PST working hours

Salary: $1000 - $1500

Why You Should Join Us:

• Professional Growth and Play: We're all about your growth and success. Joining us means you'll have access to ongoing training and development opportunities, but we also believe in keeping work fun. Expect the unexpected and a few surprises along the way!
• Innovation and Entrepreneurship: We're not just any storage company; we're a thriving start-up that encourages thinking outside the box. Your ideas will be heard, and you'll have the chance to make a real impact while enjoying the journey. Our startup culture means that you'll be at the forefront of innovation.
• Variety in Your Work: If you love systems with the occasional routine task, you'll appreciate the diversity of tasks involved in operations coordination. Every day brings new challenges, ensuring your work remains engaging and fulfilling, just like a rollercoaster ride.
• Supportive Team: As part of the team, you'll be surrounded by like-minded, hardworking peers who share your passion for getting the job done. We're not just colleagues; we're cheerleaders for each other's success. Our remote and flexible work options mean you can find the perfect work-life balance.
• Impactful Role: Your contributions as an Operations Coordinator are crucial to our daily operations and long-term success, making you a superhero in your own right. You'll see the direct impact of your work, and there's nothing quite like that feeling!

What We're Looking For:

Are you a highly organized problem solver who thrives on systems and structure? Do you have a knack for working as part of a team while also taking initiative? If you have a relentless drive, a true grit spirit, and the ability to tackle tough moving challenges, you're the kind of rock star we're looking for. Your strong communication and people skills will make you the essential link in our operations, and your sense of humor is always welcome.

Your Mission, Should You Choose to Accept It:

• Be the go-to problem-solver, bringing a positive can-do attitude to your interactions with our fantastic vendors and campus teams.
• Master our web portal and meticulously keep track of every item (with the occasional emoji thrown in for good measure).
• Be the brains behind our operations, ensuring our teams are set up for success through diligent organization. Don't forget to bring your favorite playlist to work!
• Forge lasting relationships with Campus Admins, Vendors, and our HQ team as the vital liaison. A friendly chat or a witty joke can go a long way!
• Document essential operational procedures to pave the way for future teams. Adding some colorful illustrations? Sure, why not!
• Maintain a master calendar of scheduled events and projects, and don't be surprised if a few celebration dates pop up.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Operations Manager

Schedule: Monday - Friday 8:00 AM -5:00 PM CST (10 PM - 7:00 AM PH Time)

Salary Range: 900 to 1,500 USD per month

About the Job:

We’re currently in search of an Operations Manager who will partner with the Operations Director with the day-to-day internal operations of the business. The person in this role will utilize Executive Assistant experience to enhance organizational efficiency and success with organizational, problem-solving, and project management skills.

We’re a growing consulting firm based out of Austin, TX, USA that helps enterprise technology companies solve complex commercial problems.

Duties and Responsibilities:

• Collaborate with the Operations Director to project manage the content editorial process, from drafting to publication.
• Coordinate & package content including proofreading & packaging final drafts, uploading content to Circle, Beehiiv, & LinkeIn, and scheduling content for publication.
• Support the Operations Director with managing accounts receivable.
• Oversee payroll and invoicing processes for accuracy and timeliness.
• Apply numerical and bookkeeping skills for effective financial management. Establish and maintain efficient filing systems. 
• Manage executive calendars and email inboxes.
• Expertise in various SaaS platforms for efficient workflow and collaboration.
• Embrace autonomy post-training, making logical decisions and meeting deadlines. 
• Desire to learn and execute content generation strategies. Interest in continuous personal and professional improvement.

Minimum Requirements:

• At least 5 years of related experience or equivalent.
• Proficient in using Microsoft 365/Teams, G Suite, Microsoft Office, Outlook, Asana, Gusto, and Canva.
• Experience in using a variety of SaaS platforms. 
• Experience with payroll and invoicing processes/ bookkeeping.
• Skilled at executive time management functions such as multiple calendar and email management.
• Proven experience running a content operations process, specifically drafting, packaging, and scheduling.
• 100% fluent in written & spoken English.
• Strong logical faculties & an analytical mind.
• Strong organizational skills & time management abilities.
•  Detail and process oriented.
• A solution-first orientation to troubleshoot and resolve issues.
•  An ability to communicate with top-tier professionals and executives in a professional manner.
• A dependable computer with access to an external monitor (Windows OS is strongly preferred).
• Dependable power connection and high-speed internet + backup hotspot.
• Willingness to log hours and activity in Hubstaff.
• Honesty, and a commitment to candid communication — even when it’s hard.

Expectations:
- Your manager will always be there for you when you need them, but…
- After training/onboarding, you’ll be trusted with a level of autonomy necessary for this role.
- You’ll be expected to hold yourself accountable to deadlines and goals.
- You’ll need to be able to think logically and make good decisions after you’ve settled in.
- We have a policy against logging/billing hours when you aren’t actively working.
- Communicate honestly, clearly, candidly, and in advance whenever possible.
- Communicate if you’re not going to reach 30-40 hours any given week, as soon as you possibly can (i.e. if you’re sick or lose power due to a weather event, please let us know ASAP).

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Virtual Assistant

Working Hours : 9AM-5PM, Monday-Friday EST

Salary Range : 800-1500 USD/month

Holiday : TBD

About the job:

We are seeking a dedicated and experienced Virtual Assistant to join our team. This person will help both Ben and Matias with some of the tasks that are repetitive and time-consuming:

Duties and Responsibilities:

• Be on calls with Ben or Matias if needed or with the internal team or clients
• Take meeting notes and able to write a summary of what we discussed
• Inform the right people about anything that needs to be done based on what we have discussed during the call
• Researching prospective companies we can work with, trying to set up a call with them
• Other research-related projects as well
• Other ad-hoc-related duties
• Doing leg work such as booking hotels, etc. only if needed
• Help with building a database of clients by researching and importing their data into the database
• Transaction and loan coordination
• Project management
• Data entry
• Any other tasks as assigned by the client.

• Being able to wrap up some calls
• Excel Proficiency (Vlookup)
• Slack for communications experience
• Google Suite and Microsoft Suite tools proficiency
• Monday.com experience
• Years of experience: not an entry-level; at least 2 years is fine
• A plus/ not a deal-breaker: Anyone who is experienced or has a background in the education industry is helpful (they're an EdTech company, a K-12 education)

I wanted to add a few more things that may help you narrow the search. On top of all that we discussed, we'd like to find someone that can:

Call car/health/phone/other utility companies about issues, or research, compare, and present new services for phone/internet/cleaning/traveling or any other business, semi-personal, and personal needs for Ben and I

Get receipts/invoices from hotels, travel, reservations, software we use, aggregate it, and collaborate with our bookkeeper to organize and download expenses that they need

Create expense/mileage trackers for SOLVED employees that may need to travel for work

I hope this helps and we are looking forward to hearing more!

Position: Content Coordinator & Editor

Working Hours: Monday - Friday, 9AM - 5PM Eastern Time Zone

Salary Range: 1000-1500 USD/ month (Depending on the interview result and the client's approval)

As our Content Coordinator & Editor, you will be at the forefront of our content management operations, serving as the linchpin between raw creative talent and their digital showcase. Your role is pivotal in collecting, refining, and managing a rich array of content, including video, imagery, and written material. You are not just handling content; you are sculpting the digital presence of each artist, ensuring their portfolio is not only visible but resonates with the audience it deserves.

Key Responsibilities:

• Asset Management: Diligently collect, manage, and organize content from a diverse pool of talent.
• Content Refinement: Edit, compress, and reformat content to ensure it's primed for our Content Management System (CMS).
• CMS Integration: Meticulously input and manage content within our CMS, ensuring every piece is showcased to its maximum potential.
• Profile Crafting: Utilize tools like ChatGPT to craft compelling and engaging profiles for our artists.
• Artist Coordination: Collaborate closely with artists, ensuring all information is accurate, current, and aligns with their creative vision.
• Quality Assurance: Ensure all content meets our platform's high standards, both in terms of aesthetics and technical requirements.

Must-Have Skills:

• Organizational Prowess: Exceptional organizational skills to manage and track down assets from various sources.
• Technical Savvy: Proficiency in Figma, After Effects, Premiere, and CMS, enabling you to handle and transform content across formats seamlessly.
• Attention to Detail: A keen eye for detail and a relentless commitment to maintaining the integrity and quality of the content.
• Communication Skills: Excellent communication skills to coordinate effectively with artists and internal teams.

• The opportunity to be part of a groundbreaking platform that's reshaping the creative industry.
• A dynamic, innovative environment where your work directly impacts the creative community.
• A supportive team that values creativity, collaboration, and continuous learning.

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Virtual Assistant (Full-time)

Salary: 800-1500 USD/month (depends on skills and years of experience)

Working Hours: EST Timezone

Responsibilities:

1. Restaurant Operations

• Provide exceptional customer service by promptly responding to customer inquiries via email, phone, and social media.
• Assist with restaurant reservations, ensuring accurate and timely bookings.
• Handle basic HR tasks such as scheduling staff shifts and addressing employee inquiries.
• Maintain a positive and professional rapport with customers, addressing concerns and providing relevant information.

2. Ferry Operations

• Manage customer service inquiries through the Ferry app and WhatsApp.
• Support customers with ferry bookings, schedule information, and address any travel-related queries.
• Handle basic accounting tasks, including tracking expenses and reconciling financial records.
• Oversee basic website and app backend management for Cayman Ferries, ensuring information is up-to-date and addressing technical issues promptly.
• Collaborate with the operations team to ensure smooth ferry services and address customer feedback.

• Strong communication skills and customer-centric approach.
• Organizational skills for managing reservations and schedules.
• Basic understanding of HR procedures and accounting principles.
• Familiarity with the ferry app, WhatsApp, and basic website/app backend management.
• Ability to multitask and thrive in a dynamic, fast-paced environment.

Preferred Qualifications:

• Previous experience in customer service, reservations, or a similar role.
• Basic knowledge of restaurant operations, ferry services, and website/app backend management.
• Proficiency in relevant software and tools for HR, accounting, and website/app management.

Position : Accounting Operations Analyst 4

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Salary Range : $800-$1600

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

Requirements: 

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Marketing Administrator Working Hours: M-F 9 AM - 5 PM EST
Holidays: US & PH Regular Holidays
Salary: 1,000 - 1,500 USD

Overview of the Company: 

Headquartered in Fort Worth, Texas, we are a commercial real estate brokerage firm, specializing in the investment sales of single-tenant, net lease properties nationwide. Trinity is committed to providing first class service and guidance to our clients. Founded on the principle that the relationship we have with our clients is a long-term investment, Trinity is committed to using every available resource to meet the goals of our clients.

About the Job

The Marketing Administrator is someone who works with the Marketing Coordinator to ensure all materials are published with complete accuracy, in a timely manner, and in accordance with all requirements. This person has a hands-on role, making direct contributions to each of our listings, and ensuring each listing is marketed in a way that meets the high demands of our clients. The Marketing Administrator takes the initiative to ensure these expectations are met daily.

 Duties / Responsibilities

• Daily/weekly planning and communication with supervisor
• Effectively creates all proposal and off-market flyer packages
• Creates the backbone on Offering Memorandums
•  Assists with the creation of eBlasts
• Updating timelines in Monday.com software
• Update previous marketing materials with current market information
• Photo editing (photoshop) for property photos
• Updating information on our CRM
•  Additional administrative tasks (TBD)

Minimum Qualifications:

• At least a year of relevant experience
• Proficient in Google Workspace and Microsoft 365
• Excellent English speaking and writing skills
• Computer and phone availability with access to a secondary screen, mouse, and keyboard

Ideal:

• Previous marketing and data entry experience is helpful but not required
• Photoshop experience
• Hours can be negotiated
• Desire for added responsibilities (including: photoshop, Canva/InDesign, social media scheduling)

Personality/Attitude/Culture Preference

• Friendly
• Willing to ask questions
• Ability to problem-solve, analyze, and replicate Standard Procedures

Schedule: US Time Zone

Location: Fully Remote (Manila, PH)

Salary: 1100 - 1300 USD/month

Are you a driven, detail-oriented individual who consistently strives for excellence in your work? A company specializing in church merchandise is in search of an exceptional Virtual Assistant to become a valuable part of their team, dedicated to delivering outstanding service to their customers and expanding their product reach.

As a Virtual Assistant, your primary responsibilities will include:

● Responding promptly and professionally to customer inquiries via email, chat, and phone.

● Assisting customers with order tracking, product inquiries, and general support.

● Fulfilling orders and ensuring accurate and timely processing.

● Resolving customer issues efficiently to maintain a high level of customer satisfaction.

● Preparing and optimizing product images for the online store to meet quality and sizing standards.

● Creating visually appealing graphics and banners for promotions and marketing campaigns.

● Maintaining a well-organized image database.

● Demonstrated experience in providing exceptional customer support and data entry tasks.

● Proficiency in relevant software and tools for customer support, image processing, and data entry.

● Exceptional communication skills, both written and verbal, with a high level of attention to detail.

● Ability to follow instructions accurately and complete repetitive tasks efficiently.

● Strong organizational skills and the ability to multitask effectively.

● Familiarity with e-commerce platforms and online tools for digital operations.

● Ability to work in the US time zone and maintain a productive home office setup.

If you're ready to bring your detail-oriented approach to our team and excel in a dynamic

virtual assistant role, we encourage you to apply. We look forward to reviewing your

application and potentially welcoming you as a key member of our team!

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position                                           : Executive Assistant

Work Hours                                    : M-F 8:30 AM to 5:30 PM Central time

Pay Range                                       : $800 - $1500 per month

Are of Responsibility                    : Assist Directors in their Roles and Responsibilities; Data Management

Reports to                                       : Director

Company/Client Overview:

Our client in the US is an inclusive establishment that warmly welcomes Jews from all backgrounds and affiliations. The center embodies the belief in providing an open and accessible space for every individual, with the hope that its diverse programs act as welcoming gates for people to forge new connections, foster meaningful relationships, and find inspiration to contribute to the betterment of their communities.

Function: Provide high-level administrative support for directors to ensure they can efficiently accomplish key tasks and company initiatives. The Executive Assistant is responsible for managing the schedules and communications for directors. 

Duties include:

• Organizing email inboxes and working towards responding to all emails requiring a response — drafting emails when needed
• Managing calendars, setting up meetings and updating with workflow meetings and tasks
• Assisting directors with time management and task prioritization
• Collecting and keeping data current and organized in CRM

• Minimum of 2 years’ experience as an executive assistant
• High School degree
• PA diploma or certification is a plus

Skills requirement:

• Time management and ability to meet deadlines
• Verbal and written English communication skills
• Strong organizational skills and ability to multitask
• Problem-solving and decision making
• Proactivity and self-direction
• Discretion and confidentiality

Other:

• Assist with research projects
• Assist with program planning and budgeting
• Oversee the performance of intern(s)
• Take minutes during meetings
• Format information for internal and external communication – memos, emails, presentations, reports

The company is is creating a better medical supply company to help patients and providers thrive.

What you will need to succeed in this role:

As the Executive Assistant, your role encompasses a diverse set of responsibilities, including:

• Help with trip planning, internet research, miscellaneous projects, etc.
• Sales research that could include some light phone work to qualify leads.
• Very good English, strong computer skills, able to manipulate data in excel, helpful if they are familiar with Salesforce.

• Minimum 3 years of experience
• Good to excellent communication skills; minor accent is acceptable
• Tools: Excel (proficient), Sales Force (big plus), Office 365, Google Workspace
• Has been an Executive Assistant before to help the client get organized
• Seeking a candidate who is tech savvy and open to learning new technology

Monday - Friday 9:00 AM - 5:00 PM PST

Holidays - TBD

Leaves - TBD

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Claims Analyst

Working Hours: Monday to Friday 9 AM - 5PM CST
  Tuesday to Saturday 11 pm -7 am PHT

Salary Range: 800-1,500 usd/month

Holiday: TBD

Company overview:

Our goal at Genesis Orthopedics & Sports Medicine is simple: free our patients to be more active, more athletic, and to move freely in their bodies – accessible to everyone, not just the select few. That our patients, regardless of walk of life, move more freely, function better, and experience life to the full. We accept all public insurance as well as the uninsured.

Duties and Responsibilities:

• Analyze and process medical billing claims accurately.
• Utilize Excel and Epic for data management and claims processing.
• Identify and resolve billing discrepancies and issues.
• Collaborate with healthcare providers and insurers to facilitate claims resolution.
• Contribute to process improvement in claims management.

• Experience in medical billing and claims analysis.
• Strong knowledge of Excel (pivot tables, and Vlookup, primarily) and proficiency in using Epic.
• Experience in Orthopedic Coding/Orthopedic denials.
• Management-level experience with a track record of progress in previous roles.
• Analytical skills with attention to detail.
• Effective communication and problem-solving abilities.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Bookkeeper & Graphic Designer ​​
Schedule: M-F, 9AM - 5PM EST
Salary Range: up to $1,000
Benefits: TBD

About the company: A religious institution

About the Role:

We are seeking a versatile individual to fill the position of Bookkeeper & Graphic Designer. This role involves a combination of bookkeeping, administrative, and creative graphic design tasks, catering to the unique needs of our religious institution.

Responsibilities:

• Accounts Payable:
• Manage and process accounts payable in an accurate and timely manner.
• Billing and Follow-up:
• Handle billing tasks and follow up on membership fees and donations.
• Administrative Tasks:
• Undertake various administrative duties, with a focus on email and calendar management.
• Graphic Design:
• Create visually appealing flyers and emails for communication with temple members.
• Utilize artistic skills to contribute to the design process.

• Minimum 3 years of experience for both roles
• Above Average to Excellent communication and written skills; minor accent is acceptable
• Tools: QuickBooks Online, Word, Excel, Graphic Design tools, and Office 365
• Experienced bookkeeper
• Ability to provide solutions, understand the job requirements, take proactive initiatives, and exhibit attention to detail.
• Has strong Math aptitude
• Graphic design candidates must present a portfolio showcasing proficiency in various design genres. The boss leans towards an old-school design style, and the designs will primarily serve religious purposes.

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Financial Operations Manager

Salary Range: USD 1,500 – 1,750/ month

Working Schedule : 7AM - 6PM EST, with 1 hour lunch break/ 50 hours per week

Holiday: Christmas (12/25), New Years (1/1) and others with more tenure

About the company:

The client is a family-owned e-commerce business selling metal pill cases. The business was started in December 2021 and has been run by two brothers since then from Washington, DC.

Our mission is to make exceptional pill cases and provide exceptional customer service. We have committed to these principles by keeping our fulfillment operation in-house and providing white-glove service to our customers.

After 2 years - we are now selling several thousand pill cases per month and looking to expand our Philippines-based team beyond customer service.

The Finance portion of this role (75%) will involve bookkeeping, accounting, financial reporting, and inventory planning. The Operations portion of this role (25%) will involve inventory purchasing and inventory management assisting the US-based team. 

Key Responsibilities:

The primary definition of this role is that you will be doing whatever the business needs most related to Operations and Finance. We are a startup and it is an all-hands-on-deck mentality. The tasks below are examples of the work that you will be expected to know already or learn very quickly.

You should be self-motivated and looking to work hard - as you will be expected to work hard, contribute, and execute without supervision to help the whole team. 

You should be very organized and detail-oriented.

Finance / Accounting (75%)

• Review transactions in Quickbooks, categorize them
• build rules to auto-categorize them to increase role efficiency 
• Quickbooks is expected to be fully up to date on a 1-day lag / daily basis
• Keep financial models, budgets and projections up to date
• Accessing sensitive financial data, reporting directly to CEO with daily business financial health reports

Operations (25%)

• Take current inventory numbers from Shopify, and update them in Quickbooks
• Take inventory delivery schedules and use it to update our payment schedules to suppliers
• Take payment invoice from supplier, check it against quotes, save data and documents, approve for payment
• Save all documents related to inventory purchasing 

• Skills: Bookkeeping & GAAP Accounting
• Should be knowledgeable in E-commerce industry
• Software (requuired): 
• Spreadsheets (Google Sheets or Microsoft Excel)
• Bookkeeping & GAAP Accounting (Quickbooks Online or Quickbooks Desktop)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• A minimum of 6 months of experience as a Customer Representative is required.
• Possesses strong communication and written skills
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Prior experience and proficiency in using the QuickBooks application are preferred
• Capable of adapting to a fast-paced training environment

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position: Lead Qualifier

Work Hours: Monday to Friday, 10:00 PM to 6:00 AM Philippine Time

Pay Range: 800 to 1,000 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

• Identify potential leads through various channels, including cold calling, email outreach, and networking events
• Qualify leads by gathering information and assessing their fit for our products and services
• Engage with leads to understand their needs and provide relevant information about our products and services
• Set appointments for the sales team to further qualify and close leads
• Maintain accurate records of lead interactions and status in our CRM system
• Collaborate with the sales and marketing teams to optimize lead generation and conversion processes
• Stay up-to-date on industry trends, competitors, and market conditions
• Provide regular reports on lead generation and conversion metrics to management

• 1-3 years of experience in lead generation, sales development, or a related role
• Good communication and interpersonal skills
• Ability to effectively engage with leads and build rapport
• Strong organizational and time management skills
• Experience using CRM software like HubSpot to manage leads and track progress
• Goal-oriented mindset with a focus on achieving and exceeding targets
• Ability to work independently and as part of a team
• Knowledge of the industry and market trends

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Executive Assistant (Full-time)

Salary: 1000-1500 USD/month (depends on skills and years of experience)

Working Hours: M-F 8am to 4pm EST (9pm-5am Philippine Time)

About the Company:

Our goal is to transform the way data is shared across organizations, clouds, and data platforms. Our cross-cloud platform enables enterprises to share data quickly and securely through one unified control plane that manages all aspects of data sharing, including replication, updates, versioning, entitlements, telemetry, and more.

By solving these problems we will:

• Remove barriers to collaboration between organizations
• Facilitate and democratize the use of data to enable better decision-making

We believe that by using data collaboratively, we can enable better solutions to the world’s hardest problems.

About the Role:

We are looking for an organized and experienced Executive Assistant to partner closely with our CEO and other senior leaders in a long-term capacity.  

In this role, you will support the CEO and senior leaders with core administrative tasks (scheduling, travel, expenses, planning company events, etc.) as well as assist with preparing PowerPoint/Google Slides presentations, organizing meetings, setting agendas and tracking follow-up tasks.

The right person for this role is a self-starter proficient in multi-tasking and anticipating opportunities to be helpful. Problem solving and attention to detail are an absolute must, as are good instincts and exercising high judgment in uncertain situations. Strong interpersonal and communication skills are critical as well.

Key Responsibilities

• Manage heavy calendar load, schedule internal and external meetings, and ensure efficient time management by setting meeting agendas and tracking follow-up tasks.
• Make travel arrangements and prepare itineraries and expense reports.
• Assist in the preparation of documents necessary for meetings (e.g., PowerPoint/Google Slides presentations, informational one-sheets, basic research)
• Working hours will be Monday-Friday, EST time zone

• 3+ years experience as an Executive Assistant, ideally at a start-up or high-growth company
• Strong communication skills, particularly written
• Skilled with Google Slides/Sheets and Office suite
• Strong attention to detail and highly organized