Total 1,014 support analyst job vacancies in pasig metro manila

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Bring:

• Must have skills/tools/experience: Knowledge and work experience in ITIL, specifically in Incident and Problem Management processes. Call leadership skills. Problem and Decision Making skills. Good written and verbal communication skills.

• Nice to have skills/tools/experience: ITIL V4 certification. Knowledgeable in ServiceNow ticketing tool.

• At least 5 years relevant experience in Incident and Problem Management

• Must be willing to work on a Hybrid setup (up to twice a week). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be willing to work on a 4x11 rotating shift; Could have on-call responsibilities, depending on business requirement. Core business hours – 8AM to 5PM CST.  

• Non-Bachelor's Degree holders and College Undergraduates with relevant experiences are welcome to apply

• Strong knowledge of issue resolution and escalation practices

• Knowledge of FIS products and services

• Broad knowledge of IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Ability to manage multiple incident tasks simultaneously

• Conflict resolution and facilitation skills

• Decision making ability within specified parameters

• Independent and collaborative decision making

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What You Will Be Doing:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.

• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.

• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.

• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.

• Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.

• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.

• Recommends and documents departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.

• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.

• Other related duties assigned as needed.

What We Offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspects of loan administration and operations in the APAC region.  Responsibilities include:

• Asset onboarding including review and analysis of loan documentation.
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations.
• Timely resolution and escalation of all inquiries and issues related to loan processing.
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries.
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients.
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management.
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ.
• Demonstrate product and technology proficiency

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

PLEASE NOTE: We are currently only considering candidates who are based in the Philippines

Job Title: Operations and Executive Assistant

Working Hours: Flexible as long as the hired candidate is able to work 4 hours UK time Zone the remaining hours can be flexible.

Salary Range: $900 - $1400 per month

Role Overview:

 As an Operations Analyst at Appleton Way, you will play a key role in the heart of our operations. This position involves a wide range of responsibilities including sourcing new products, setting up brands on Shopify, managing logistics, and coordinating with stakeholders to ensure the smooth running of our business ventures. You will be expected to bring a mix of analytical skills and creativity to drive improvements and efficiency across our operations.

Duties and Responsibilities:

• Conduct market research to identify new product opportunities and eCommerce trends.
• Assist in setting up and optimizing eCommerce stores on Shopify.
• Analyse logistics and supply chain processes to identify areas for improvement.
• Collaborate with internal and external stakeholders to ensure project timelines and expectations are met.
• Prepare and present reports on operational performance and project progress.
• Support the development and implementation of operational strategies.
• You should be willing to get involved in different parts of the business beyond your core job description.
• Perform General admin/ Executive Assistant responsibilities.

• 3+ years of experience in Operations or a similar role.
• Must be a native or near-native English speaker.
• Strong analytical and problem-solving skills.
• Familiarity with eCommerce platforms, particularly Shopify, is preferred.
• Excellent communication and collaboration skills.
• Ability to work independently in a fully remote environment.
• Proven track record of success in previous roles; experience in operations is a plus but not required.
• Motivated and keen to learn, with a strong work ethic.
• A bachelor's degree in Business, Operations Management, or a related field is desirable.

Holiday: TBD

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Digital Marketing Specialist

Working Schedule:  Monday - Friday, 9 AM - 5 PM (EST) | 9 PM - 5 AM (Philippine Time)

Salary Range:  USD 1000- USD 1600 per month

ABOUT THE COMPANY
The company specializes in providing an extensive range of inflatable entertainment options, including moonbounces, obstacle courses, waterslides, and much more. With a commitment to fun, safety, and customer satisfaction, we're here to make your events unforgettable.

ABOUT THE ROLE:

We are seeking a dynamic and driven Digital Marketing Specialist to join our team. As a Digital Marketing Specialist, you will be responsible for spearheading our digital marketing efforts, staying abreast of the latest trends in social media, executing email marketing campaigns, and assisting in contact creation. The ideal candidate is a self-starter with a passion for digital marketing and a keen eye for detail.

RESPONSIBILITIES:

Social Media Management:

• Stay on top of emerging trends and best practices in social media marketing.
• Develop and execute social media strategies to increase brand awareness and engagement.
• Create and curate compelling content for various social media platforms.
• Monitor and analyze social media performance metrics to optimize campaigns.

Email Marketing:

• Plan, create, and execute email marketing campaigns to nurture leads and drive conversions.
• Segment email lists based on audience characteristics and behaviors.
• Design visually appealing and engaging email templates.
• Monitor email deliverability and optimize email performance.

Contact Creation:

• Assist in the creation and maintenance of contact lists for email marketing campaigns.
• Collaborate with cross-functional teams to gather and organize contact information.
• Implement strategies to grow and segment contact databases effectively.

QUALIFICATIONS:

• Proficient in Digital Marketing Tools: Experience working with Facebook Ads Manager, email marketing platforms (e.g., Mailchimp, HubSpot).
• Experience: Between 1 to 8 years of relevant experience in digital marketing roles.
• Self-Starter: Ability to take initiative, work independently, and drive projects to completion.
• Analytical Skills: Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Creativity: Demonstrated creativity in developing engaging content and marketing campaigns.
• Communication Skills: Excellent written and verbal communication skills.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Team Player: Collaborative attitude with the ability to work effectively in a cross-functional team environment.
  

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Position: Lead Generation Specialist

Working Hours: Monday - Friday; 8:00am - 4:30am EST

Salary Range:  USD 1,200 - USD 1,500/month

Main Responsibilities:

• Conduct research to identify potential leads and gather relevant information such as company size, market segment, decision makers, and contact information
• Use various tools and resources to generate leads and approach potential clients in a professional and effective manner
• Analyze data to evaluate the quality of leads and prioritize them based on their potential to
• convert into clients
• Communicate with clients to understand their specific needs and requirements, and tailor the lead generation approach accordingly
• Build and maintain relationships with potential clients in order to increase the conversion rate of leads into clients
• Monitor industry trends and developments to stay up-to-date with the latest lead generation strategies
• Report regularly on lead generation activities and outcomes to the team and clients

• 3 - 8 years of lead generation experience
• Bachelor's degree in Marketing, Business Administration, or related field
• Proficiency in CRM software preferably Aspire
• Excellent communication and interpersonal skills
• Strong understanding of marketing and advertising principles and practices
• Proven track record of generating high-quality leads and achieving targets
• Highly organized, detail-oriented, and analytical, with the ability to multitask in a fast-paced
• environment.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Executive Assistant

Salary range: 900-1200 USD/month

Schedule: M-F 9AM-5PM EST

ABOUT THE COMPANY

The industry of the client’s company is a recruiting for insurance brokers

Responsibilities:

• This individual will be building out lists of prospective recruits in the insurance agency field, then accessing client's LinkedIn for direct outreach and setting up calls/meetings
• They will then do the same thing for prospective clients with defined criteria
• Research topics and coordinate flights and travel both for work and personal use
• Schedule conversations and meetings for client
• Event planning for work (coordinate get togethers for team and team building activities)
• Coordinate vendors and develop outreach work or capturing sign ups

• Minimum 2 years of experience
• Above Average to Excellent communication and written skills; minor accent is acceptable
• Tools: Office 365, Google Workspace, Google Drive, Notion (big plus), and Sales Force (big plus)
• Must be detail oriented, coachable, friendly, fun, and trustworthy  

Quality Assurance (QA) plays a critical role in ensuring that issue handling and services meet quality standards and customer expectations. By establishing and maintaining quality processes, conducting rigorous assessment and inspections, and driving continuous improvement initiatives, they contribute to the organization's reputation for delivering high-quality solutions and services.

Responsibilities and Duties

• Ticket Analysis and Review: Reviewing and analyzing tickets or reported issues to understand their nature and severity.
• Quality Assessment: Evaluating issue handling or services to ensure they meet quality standards and specifications.
• Identification of Trends and Patterns: Identifying recurring issues or patterns in quality issues to address root causes and prevent future occurrences.
• Coaching and Training: Providing guidance and training to team members to improve their understanding and execution of quality standards and processes.
• Metrics and Reporting: Collecting data and generating reports on quality metrics such as defect rates, resolution times, and customer satisfaction scores to track performance and identify areas for improvement.
• Collaboration and Communication: Working closely with other teams such as shift leads, process analysts, and tech hub engineers to address quality concerns and ensure alignment on quality goals.
• Continuous Improvement: Implementing strategies and initiatives to continuously enhance the quality of services through process improvements, technology upgrades, or skill development.
• Customer Satisfaction Focus: Ensuring that quality efforts are ultimately aimed at improving customer satisfaction by delivering services that meet or exceed their expectations.

Process Analyst (PA) plays a pivotal role in driving operational excellence by analyzing, improving, and standardizing processes across the organization. By identifying inefficiencies and implementing solutions, they contribute to enhanced service delivery, improved quality, and increased customer satisfaction.

Responsibilities and Duties

• Process Analysis: Analyze current processes to find where they're inefficient and need improvement.
• Process Mapping: Create visual representations of processes to pinpoint areas needing attention.
• Root Cause Analysis: Investigate reasons behind process problems to address underlying issues.
• Process Improvement Recommendations: Make suggestions for process enhancements based on analysis results.
• Change Management: Help teams adapt to process changes smoothly and efficiently.
• Performance Measurement: Set up metrics to measure process effectiveness and fix issues as they arise.
• Process Documentation: Document process updates for consistency and training purposes.
• Continuous Process Monitoring: Keep an eye on processes regularly to catch problems early and improve them.
• Cross-functional Collaboration: Work with different support teams to make sure process improvements align with tech hub goals.
• Quality Assurance Support: Ensure process improvements meet quality standards and regulations.
• Training and Development: Train employees on new processes and tools to ensure smooth adoption.

We are seeking an experienced Senior Performance Marketing Analyst (Contractual) to lead our marketing initiatives at Balsam Brands. You will oversee and optimize campaigns across Pay-per-Click, Programmatic, and Paid Social channels. Your responsibilities will include strategy planning, forecasting, execution, and evaluation, ensuring our marketing efforts are effective and aligned with our goals. If you bring expertise and a strategic mindset to performance marketing, we encourage you to join our team.

What you’ll be doing:

Campaign Planning, Execution, & Optimization

• Plans campaigns in line with company and brand goals.
• Coordinates and cooperates with analysts regarding the execution of campaigns.
• Monitors and evaluates campaign performance.
• Conducts optimizations to keep campaigns performing according to spend, revenue, and other brand and company goals.
• Creates channel roadmap, and implements account initiatives and tests.
• Ensures campaigns are spending in accordance with expense metric goals.

Accounts Auditing and Monitoring

• Regularly conducts accounts audits as a check mechanism over analysts.
• Monitors accounts to ensure campaigns are aligned as planned.
• Works with vendors and agencies for account monitoring and optimizations.

Integrated Planning & Cross-Functional Collaboration

Integrated Planning:

• Plans channel initiatives to support integrated planning goals and presents to their functional leads.
• Implements integrated planning initiatives and applies customer insights in their channel campaigns.
• Identifies and requests for deliverables in their channel.
• Works with other sub-functional leads to learn and apply relevant strategies.

Cross-Functional Collaboration:

• Leads the creation, planning, and implementation of cross-functional initiatives.
• Coordinates with cross-functional counterparts for the creation, planning, and implementation of cross-functional initiatives.
• Monitors progress of initiatives.
• Analyze and report the performance of initiatives to the leads.
• Works with cross-functional partners for localization needs (e.g., Emma Keane and Localization Team).
• Works with Dev and Tech teams for tag implementation/audit in the event of new tools (e.g., SA360).

Performance Analysis & Reporting

• Conducts regular performance analysis together with analysts.
• Determines reports for creation to aid performance analyses.
• Determines cross-functional reporting needs and coordinates with other functions for the report or data generation.

Business Reviews:

• Weekly meetings with the functional lead to present and review performance.
• Prepares performance reports and ad hoc deliverables for their channel.
• Executes analysis and season wrap-up slides for their channel.
• Raises flags within their account/channel and applicable next steps.
• Monitors and reports on competition, relevant news, and industry trends.

Peak Season:

• Monitors and optimizes their account/channel daily and during critical weekends. Sends out performance highlights during holiday coverage.
• Weekly meetings with their direct reports (if applicable) to review current business, analysis, and real-time optimizations.
• Weekly meetings with their functional lead to review current business, analysis, and real-time optimizations. More frequent updates are needed during big, critical sale days.
• Reviews competitive landscape and market trends to be able to pivot based on business needs quickly.

Finance & Budget Management

• Manages account spend and applies changes to ensure alignment with profitability goals.
• Updates Expense Metric files and ensures the accuracy of data.
• Creates revenue build-ups for their channel and implements updates.
• Creates and implements strategies for budget allocations.
• Leads the creation of annual projections of revenue and spend based on the campaign planning and in accordance with overall company and brand goals.

Peak Season:

• Monitors spend and revenue pace to goal projections of their channel, reports back, and provides key and real-time recommendations to functional leads.
• Checks EM% (spend to revenue) for their channel.

Other Duties & Responsibilities

• Performs other duties that may be assigned from time to time.

What we’re looking for:

• Bachelor’s Degree in Marketing or any related field.
• Minimum two (2) to three (3) years of work experience in Performance Marketing relevant to the job.
• Proficient in MS Office – Outlook, Word, Excel, PowerPoint.
• Strong desire to learn and develop new skills.
• Great attention to detail with a commitment to accuracy.
• Ability to work well in a team environment and collaborate effectively.
• Good organizational skills and the ability to manage multiple tasks.

Location: The Senior Performance Marketing Analyst (Contractual) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for six (6) months only.

Hardware Provision: Company-issued Laptop will not be provided.

At Balsam Brands, we are looking for a creative and detail-oriented Engagement Marketing Analyst (Contractual) to join our team. In this role, you will manage daily tasks across Social Media & Reputation Management, Content & Influencer Marketing, and Customer Relations Marketing. You will monitor activities, track performance, and collaborate with various teams on impactful projects and campaigns. If you have a talent for engaging audiences and a passion for marketing, we invite you to apply.

What you'll be doing:

Overall Engagement Marketing Execution

1) Assists in monitoring the brand’s social media channels (Facebook, Instagram, Twitter, Pinterest, TikTok) and campaigns.

• Creates copy and assets for the social media calendar.
• Monitors social media & influencer campaigns and flags issues that may come up.
• Engages with audience and community members via comments and direct messages.

2) Assists in the brand and products’ online reputation.

• Moderates and solicits for reviews on sites such as Trustpilot and Power Reviews.
• Updates Customer Review files for cross-functional teams.

3) Assists Influencer Marketing initiatives and activities.

• Monitors ongoing campaigns and flags issues that may come up.
• Replies to unsolicited influencers.
• Conducts initial outreach to influencers.
• Updates trackers and analytics data on social platforms.

4) Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.

5) Helps in managing all our SM channels and review sites.

6) Documents processes, strategies, and campaigns for internal and external reference.

7) Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines.

Email Marketing Execution & Analysis

• Assists in the development and management of email marketing initiatives. 
• Helps manage and execute email campaigns.
• Updates creative briefs for asset requests and monitors JIRA tickets.
• Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
• Assists in performance tracking and reporting for stakeholders on a weekly basis.
• Assists in launching email campaigns and influencer vetting.

Other Duties & Responsibilities

• Performs other duties that may be assigned from time to time.

What we’re looking for:

• Bachelor’s Degree in Marketing or any related field.
• Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List any desired skill set. 
• Proficient in MS Office – Outlook, Word, Excel, PowerPoint.
• Experience in Marketing is not required but is definitely a plus..

Location: The Engagement Marketing Analyst (Contractual) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for six (6) months only.

Hardware Provision: Company-issued Laptop will not be provided.

LOOKING FOR FILIPINO CANDIDATES

Position : Sales Development Representative

Work Hours (Client) : 8am - 6pm Eastern Timezone

Holidays :       TBD

Pay Range : $800 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

A leading procurement services provider for all industries. Our supply chain management solutions are tailored to our clients’ business strategies and deliver benefits beyond financial savings. We combine our years of expertise with your industry knowledge to level up your purchasing power, and improve operational performance.

Duties and Responsibilities:

This role is designed for driven individuals who are eager to contribute to significant revenue growth by consistent daily prospecting activities. There is a heavy phone component to this job with expectations of daily call volume. 

Responsibilities include:

• Responsible for outreach, prospecting, qualifying leads and converting leads into sales.
• Manage prospects through a multi-touch sales approach (mostly phone, email and social selling through LinkedIn).
• Contacting and qualifying potential customers using Apollo.io, our sales intelligence platform.
• Setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• Collaborate with the internal teams to develop strategies for reaching sales targets.
• Manage and report on pipeline activities, key performance metrics and revenue.
• Use HubSpot customer relationship management (CRM) software to manage leads and sales activities
• Provide regular reports on sales activities and results.

Minimum Requirements:

• Excellent verbal and written communication skills.
• Proven sales experience, ideally within the e-commerce sector.
• Strong work ethic, and a proven track record of success in sales.
• 2-3 years of experience in sales or customer service.
• Proficiency in customer relationship management (CRM) software (HubSpot)
• Knowledge of sales techniques and strategies.
• Strong problem-solving and negotiation skills.
• Solid organizational and time management skills and the ability to meet deadlines.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to change.
• A strong ambition to advance within a sales organization.
• Proficiency in Google Suite (Docs, Sheets).

Position: Operations Assistant

Working Hours: Full-time; Eastern Time Zone

Salary Range:  USD 800 - USD 1,000/month

About:

The client is an advertising agency, operational excellence is pivotal to their success. Efficient systems are essential for delivering top-notch service to their clients and boosting their team’s effectiveness.

They are looking for an operations assistant to work directly with their COO to optimize systems, cut costs, and improve employee efficiency. The ideal candidate should have a strong background in workflow documentation and operational streamlining, with a focus on efficiency and clarity.

Tasks:

• Documentation: Taking SOPs from Loom recordings and general comments to granular, specific documentation for our teams. (Thorough documentation for an average of 5 new SOPs a week.)
• Consolidation: Consolidating our marketing and operations technology stack down to Notion and Hubspot and migrating relevant data and templates to these platforms(Roughly 50% of work the first month and then technology maintenance thereafter.)
• Reporting: Taking weekly data from campaigns and turning them into actionable reports for clients (Minimum of 3 per week completed every Friday before 3pm ET.)
• Operationalization: Improving our internal systems in Notion for service deliverability and client communication so they are faster and cheaper (Ongoing process to identify and implement areas of improvement.)
• Project Management: Effectively manage multiple projects (minimum of 3) at any given time and keep Notion tasks up to date on completed work every single day.
• Revisions: Complete and review revisions within 24 hours of receiving feedback on work.

• Must have 1-3 years of experience as an Operations Manager or Assistant.
• Fluency in English with exceptional written and oral communication skills.
• Proficient in using Notion, HubSpot, QuickBooks, and Google Suite.
• Ability to work US hours, preferably Eastern Time (ET).

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position: Operations Virtual Assistant/Healthcare Virtual Assistant

Client Name: TBD

Company’s Website:TBD

Salary Range: $800 - $1,500/month

Working Schedule: Fulltime, Monday-Friday, 9 AM - 5 PM (CST)

About the role:

The Operations Specialist is responsible for supporting the Care Navigation and Onboarding teams to ensure the company is able to provide outstanding patient experiences. The core responsibilities of the Operations Specialist will be triaging and responding to patient messages, ensuring that information is put into the correct systems, assisting with credentialing applications, ordering medical devices, and assisting with administrative functions.

Responsibilities:

• Responsible for triaging inbound patient messages and responding to a subset that are level-appropriate. 
• Assists with provider onboarding and ensuring we have excellent record keeping by ensuring information goes into the correct systems. 
• Assists with credentialing applications during the onboarding of new providers. 
• Facilitate the ordering of remote monitoring devices via our ordering system.
• Facilitate troubleshooting of remote monitoring devices with patients via our communication systems. 
• Input lab values into our EHR from lab documents received via email/fax. 
• Utilizes sound customer service principles in relating to patients by negotiating effectively, resolving conflicts, seeking management assistance as appropriate, and responding as appropriate. 
• Handles medical records requests and facilitates sending and receiving medical records as needed. 
• Assist with scheduling meetings for providers and patients. 
• Assists with other administrative tasks as needed

• At least 2 years of relevant experience 
• Prior experience in a medical office, hospital, outpatient clinic, or other health care settings. 
• Must have experience working with insurance companies, and have extensive knowledge of different types of coverage and policies
• Excellent customer service skills
• Knowledge of medical terminology 
• Prior experience with credentialing is a plus 
• Prior experience working with customers/patients directly
• Ability to multi-task, detail-oriented, organized ability to maintain accurate records, work quickly to process items in a timely manner, collaborate with others
• Excellent verbal and written communication skills in English
• Excellent organization skills and a self-starter.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

This position does not require programming or engineering experience, but a good aptitude for understanding and using Web technology is essential. The ideal candidate is someone who is comfortable around technology and software and has an eagerness to learn

About the team:

As a Business System Analyst I for IdP Cloud Implementations, you will act as a project coordinator, implementation consultant, business analyst and systems administrator to help onboard customers, provide support to internal stakeholders and connect applications to IdP Cloud, a centralized, Cloud-based identity management system that provides authentication, authorization, user management and single sign-on (SSO) to a multitude of FIS applications. This is an exciting position that will have you interacting with different lines of business across the company, and across different areas of financial services.

What you will be doing:

• Providing general project support and status updates for ongoing initiatives

• Providing configuration support for new and existing tenants in IdP Cloud

• Manage new tenant creation requests

• Supporting the release cycle by performing basic feature validation to confirm things are set up correctly

• Providing administrative support during quarterly upgrade/maintenance activities

• Providing administrative support for weekly patching activities

• Troubleshooting customer issues from the administration console

• Assisting with the configuration and testing of new SSO projects

• Responding/reacting to support requests from the lines of business, adhering to our internal SLA

• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)

• Properly communicating ticket status to users and stakeholders, including senior leaders

• Performing regular maintenance of user lists

• Providing general system administrative duties

What you bring:

• Minimum 3 years of relevant experience

• Must be willing to work on a Hybrid Setup (Twicea week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Stations, EDSA)

• Will be on 8am to 5pm PH shift but must be amenable to shifting hours and working graveyard shift (supporting US based clients).

• On call responsibility outside shift is normally expected on weekends and most of the time once a month only.

• College Undergraduates and Non-Bachelor Degree holders with relevant work experience are welcome to apply

• High proficiency in Microsoft Excel

• Working knowledge of standard SSO protocols (SAML/OIDC) would be preferred, but not required

• Solid verbal and written communication skills-- you'll be communicating to large audiences.

• Customer-focused-- we aim to please!

• Ability to manage multiple projects/activities concurrently-- you thrive in chaos!

• General technical acumen-- you know how the Web works.

• High comfort-level with new technologies/concepts-- we're constantly innovating.

• This position may require occasional late night or weekend work. Occasional travel may also be required (this is very rare.)

• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.

What we offer you:

• A competitive salary and benefits

  Great workspaces with dedicated and motivated colleagues

  A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• 2 – 4 years experience in CyberArk Administration

• Knowledge in Privileged Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• 2 – 4 years experience in Linux (CentOS/RedHat) System Administration

• 2 – 4 years experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary: Provide production support during batch cycle (high severity tickets). Handle triage tickets for investigation of issue. Will be supporting existing IBS Core Banking system. Enhancement of existing applications in a service delivery perspective (focus on reliability).

What You Will Be Doing:

• Provides technical support activities for a software production processing environment.

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Creates and maintains complete documentation relative to the support of application software.

• Provides twenty-four hour support for applications and supporting software.

• Provides consultation to internal users with regard to software capabilities and use.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

• Conducts production support validations/certifications and accepts turnover from development.

• Provides standardized operational reporting metrics to business as well as information technology management.

• Monitors and maintains product availability, capacity and performance for products based on defined service level.

• Provides support to the application security functionality and related administrative and audit services.

• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

• Other related duties assigned as needed.

​

What You Will Bring:

• Must have skills/tools/experience: Batch production support, IBM mainframe, JCL, CICS, COBOL

• Nice to have skills/tools/experience: IMS, DB2, Deposit system, Core Banking system

• More than 4 years of relevant work experience

• Must be amenable to work on shifting schedules

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (Near Magallanes MRT Station, EDSA)

• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels

• Requires a working knowledge of applications and utilities used by supported products

• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems

• Ability to demonstrate interpersonal and teambuilding skills and manage conflict

• Ability to understand and apply concepts

• Ability to analyze and solve problems using learned techniques and tools including escalation practices

• Skilled use of Microsoft Office package and related software applications is required

• Team skills, including the ability to establish and maintain effective working relationships

• General business skills, industry knowledge, financial management and planning skills

• Strong analytical, statistical and problem solving skills

• Ability to utilize judgment in decision making process and decisions related to job tasks

• Strong organizational skills and ability to handle multiple tasks and meet deadlines

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What We Offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About the company

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. 

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.   

About the role 

The Registered Nurse (RN) Case Manager is a key member of a cross-functional care team, driven by their mutual devotion to serve others. Members view Case Managers as their patient care guides, advocating for them during some of the most challenging times of their life—facing catastrophic illness, injury or acute and chronic medical conditions. The Case Manager’s clinical expertise and integrated health approach provides each unique patient with education and guidance as they navigate the complexities of health care.

What you’ll bring 

• Education: Bachelor of Science in Nursing (BSN) preferred. 
• Certification: Active Certification in Case Management (CCM) preferred. 
• Experience: 2+ years of clinical experience with direct patient care required; 5+ years preferred.  
• Experience in case management/coordination of programs and services preferred. 
• Excellent verbal and written communication skills. Comfortable communicating with members and providers via phone regularly throughout the day. 
• Ability to communicate effectively with members and providers in implementing clinical services; Translate complex clinical concepts for non-clinical audiences.  
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. 

USD 1,200/month

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Bring:

• Must have skills/tools/experience: Knowledge and work experience in ITIL, specifically in Incident and Problem Management processes. Call leadership skills. Problem and Decision Making skills. Good written and verbal communication skills.

• Nice to have skills/tools/experience: ITIL V4 certification. Knowledgeable in ServiceNow ticketing tool.

• At least 5 years relevant experience in Incident and Problem Management

• Must be willing to work on a Hybrid setup (up to twice a week). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be willing to work on a 4x11 rotating shift; Could have on-call responsibilities, depending on business requirement. Core business hours – 8AM to 5PM CST.  

• Non-Bachelor's Degree holders and College Undergraduates with relevant experiences are welcome to apply

• Strong knowledge of issue resolution and escalation practices

• Knowledge of FIS products and services

• Broad knowledge of IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Ability to manage multiple incident tasks simultaneously

• Conflict resolution and facilitation skills

• Decision making ability within specified parameters

• Independent and collaborative decision making

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What You Will Be Doing:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.

• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.

• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.

• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.

• Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.

• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.

• Recommends and documents departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.

• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.

• Other related duties assigned as needed.

What We Offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass