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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

As a Health Clinical Services Analyst, you will play a crucial role in supporting healthcare providers by accurately transcribing medical information into Electronic Medical Records (EMR) systems.

Operating in a virtual environment, you'll need to excel in independent work, maintain meticulous attention to detail, and exhibit exceptional typing and computer skills. Your role will involve transcribing various forms of medical documentation, including audio recordings, live conversations, and written notes, into EMR systems with precision and efficiency.

Responsibilities:

• Accurately document patient encounters, including medical histories, eye examinations, and treatment plans, in Eyefinity, the electronic medical record (EMR) system.
• Assist optometrists during patient examinations by recording findings, test results, and treatment recommendations in real-time.
• Coordinate with the pharmacy to send prescriptions and ensure timely delivery of medications to patients.
• Facilitate communication between the optometrist and other healthcare providers by sending referrals and coordinating follow-up care as needed.
• Answer phones and greet patients in a professional and friendly manner, providing assistance and directing calls to appropriate staff members.
• Accurately Document Patient Encounters: Utilize Eyefinity, the electronic medical record (EMR) system, to meticulously document patient encounters, encompassing medical histories, eye examinations, and treatment plans. Ensure all entries are accurate, timely, and compliant with regulatory standards.
• Assist Optometrists During Examinations: Collaborate closely with optometrists during patient examinations by diligently recording findings, test results, and treatment recommendations in real-time. Maintain attentiveness and precision to capture all relevant information effectively.
• Coordinate Prescription Management: Interface with the pharmacy to transmit prescriptions promptly and ensure the timely delivery of medications to patients. Uphold accuracy in prescription details and facilitate seamless communication to meet patient needs efficiently.
• Provide Professional Reception Services: Extend courteous and professional phone etiquette and in-person greetings to patients, offering assistance and directing calls to appropriate staff members promptly. Maintain a welcoming environment conducive to patient comfort and satisfaction.
• Efficient Appointment Management: Manage the clinic's appointment calendar adeptly, scheduling patient appointments and ensuring optimal utilization of clinic resources. Exercise proficiency in appointment scheduling software to streamline scheduling processes.
• Insurance Verification and Claims Processing: Verify patient insurance coverage and eligibility accurately, process insurance claims efficiently, and assist with pre-authorizations for procedures and treatments. Ensure adherence to insurance protocols and facilitate seamless billing procedures.
• Update Patient Information: Maintain accuracy and completeness of patient information and medical records in the practice management system (PMS) and EMR. Uphold strict confidentiality and compliance with HIPAA regulations and patient privacy laws.

• Demonstrated experience as a Medical Scribe, with a minimum of 30 hours of scribing experience, preferably in an optometry or healthcare setting.
• Background in medical receptionist or administrative assistant roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal abilities, emphasizing exceptional customer service to patients.
• Proficiency in computer skills, encompassing experience with EMR systems, PMS systems, and the Microsoft Office Suite. Adaptability to learn and navigate new software applications efficiently.
• Ability to work both independently and collaboratively as part of a cohesive healthcare team.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Willingness to work on Pacific Daylight Time (PDT) schedule. 
• Own a Laptop or Desktop with 8GB RAM, Core i5 or above, and Microsoft Office. Plus, a reliable internet connection (at least 10 Mbps).

LOOKING FOR FILIPINO CANDIDATES

Position : Operations Specialist

Work Hours (Client) : M-F, flexible 8 working with 2 hours overlap to speak with the client, (the team works at 9am-11pm), EST timezone (work comes in bursts. There will be a downtime between a week or 2, then weeks towards the end of the month where there are work bursts.)

Holidays :       TBD

Pay Range : $1,000-1,200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Fiber AI is seeking a highly meticulous and trustworthy Operations Specialist to join our team. The Operation Specialist will be tasked with a variety of ad hoc projects that will contribute to core operational activities of the company. 

The role demands a dedicated individual capable of performing operational tasks with precision and consistency. The ideal candidate will be entrusted with confidential information and must uphold the highest standards of discretion and integrity.

Key Responsibilities:

• Execute detailed operational tasks with precision and accuracy as required.
• Maintain strict confidentiality regarding all processes and data handled.
• Monitor and maintain the quality of output to ensure no errors occur.
• Document procedures and outcomes as required, following strict data protection guidelines.
• Collaborate with team members to continuously improve process efficiency while maintaining accuracy.
• Quickly identify, report, and resolve any discrepancies or issues in workflows.

Minimum Requirements:

• 1-3 years of experience in an analytical and detail oriented data entry role
• Proven experience in roles requiring attention to detail and dexterity
• Exceptional focus and the ability to perform repetitive tasks without deviation.
• Strong commitment to confidentiality and ethical handling of sensitive information.
• Excellent observational skills to detect deviations or errors promptly.
• Ability to follow complex instructions accurately and consistently.
• Responsive, reliable, attention to detail
• Tools: Outlook, reading Outlook Workspace accounts (can be taught), Name Cheap or Go Daddy (domain set up), Google Sheets, Air Table, Notion, Google Docs, and Loom
• Google Workspace proficiency is required

Skills:

• Detail-oriented with a methodical approach to tasks.
• Strong problem-solving skills and the ability to think critically.
• Good communication skills, both written and verbal.
• Dependable and trustworthy, with personal and professional references.
• Ability to commit for long-term tenure

LOOKING FOR FILIPINO CANDIDATES

Position : Business Development Representative 

Work Hours (Client) : 9:00am - 5:00pm EST | Mon - Fri

Holidays :       US Holidays

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are a B2B SaaS company selling CRM solutions for cash collections. 

We're building an AI company offering virtual clerks to handle accounts receivable tasks for large finance teams. These AI clerks work non-stop, 24x7, and are not just productivity boosters, they're capable of managing the entire accounts receivable process, end-to-end.

Duties and Responsibilities:

We are seeking a proactive and driven Business Development Representative (BDR) to join our team. The primary responsibility of this role is to generate new business opportunities through strategic prospecting and effective outreach. The ideal candidate will be tech-savvy, detail-oriented, and possess strong communication skills.

Duties and Responsibilities:

• Conduct outbound email campaigns to generate leads and book meetings with targeted prospects.
• Utilize various tools and techniques to source emails and relevant contact information for prospecting.
• Collaborate closely with the sales and marketing teams to identify ideal customer profiles (ICP) and tailor outreach strategies accordingly.
• Research and build lists of companies matching our target market criteria.
• Identify key decision-makers within targeted companies and initiate contact.
• Craft and personalize compelling email content to engage prospects and drive responses.
• Implement and manage cadences and tech stacks to optimize outreach effectiveness.
• Consistently achieve and exceed monthly quotas of qualified meetings booked.

Minimum Requirements:

• 1-3 years of experience in a business development or sales development role, preferably in a B2B environment.
• Demonstrated success in prospecting and generating leads through outbound activities.
• Familiarity with CRM systems and sales automation tools.
• Proficiency in using prospecting tools and techniques for email scraping and lead sourcing.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and persuasively.
• Tech-savvy with the ability to quickly learn and adapt to new software tools and technologies.
• Self-motivated and results-driven, with a strong sense of accountability and ownership.
• Experience in the tech industry or with SaaS products is a plus.
• Experience working with start-up companies is a plus.

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Content Marketing Specialist

Working Schedule:  Monday - Friday, Flexible hours, must have an overlapping schedule of 4 hours (CST) 

Salary Range:  USD 900- USD 1500 per month

ABOUT THE COMPANY
The company is based in the Netherlands that specializes in recruitment software solutions. Their platform offers comprehensive tools designed to streamline the hiring process for businesses of all sizes. From applicant tracking systems (ATS) to candidate management and job distribution, Hireport aims to simplify and optimize recruitment workflows.

Their services cater to various industries, providing customizable solutions to meet the unique needs of each client. By leveraging technology and data-driven insights, Hireport helps organizations attract, assess, and hire top talent efficiently.

RESPONSIBILITIES:

• Develop and maintain a comprehensive content calendar that aligns with our marketing goals and sales cycles.
• Create high-quality, engaging content tailored for ATS providers and their sales teams, including blog posts, whitepapers, case studies, and video content.
• Collaborate with internal teams and external partners to gather insights and translate technical features into compelling marketing messages.
• Monitor content performance and iterate strategies based on analytics and feedback to maximize engagement and lead generation.
• Ensure all content reflects Hireport’s brand voice and meets the industry’s highest standards.

QUALIFICATIONS:

• Minimum 3 years of proven experience in B2B marketing, with a preference for backgrounds in HR tech or SaaS environments.
• Proficiency in Canva is required; familiarity with LinkedIn and HubSpot is preferred.
• Strong ability to plan, create, and oversee content with a strategic mindset.
• Experience managing content calendars and aligning content initiatives with sales objectives.
• Excellent writing, editing, and communication skills.
• Proficient with digital marketing tools and platforms, including content management systems and video production tools.
• Ability to work collaboratively across teams and with external partners.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

The Head of Onboarding and Business Support will focus on achieving and maintaining optimal operational efficiency. This function develops, implement, and maintain effective operating processes; Quality Assurance (QA) program and Workforce Management (WFM).

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas and Responsibilities: 

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Administer smooth transition & implementation of non-conventional services from new and/or existing clients
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Important to the role is a client-oriented mindset when selling and developing solutions while having a strong commercial understanding of a payment network business. Your passion for developing new digital payment experiences, creating business opportunities, and a market focused approach will enable you to succeed in this role. Specific work areas will include:

1. Active sales engagement with key partners and client to develop and craft deals to support the growth and active usage of Visa Credentials, and Value-Added Solutions to key clients and digital partners
 

2. Working with partners and clients, while collaborating with various internal stakeholders to grasp business, functional, and technical aspects of digital solutions and combine them with partners’ solutions and capabilities to create market-first or best practices offerings

3. Driving joint solution development efforts in the area of digital solutions and capabilities 

4. Drive implementation through regional and global teams in close collaboration with other key functional areas including marketing, product, consulting & analytics, and client success teams, as applicable

5. Evaluate local fintech and enabler partnerships across multiple segments which can assist in the development of strategic recommendations and business cases to achieve Visa’s strategic goals.

6. Provide guidance and expertise for product and client facing teams and lead discussions with prospective clients.

7. Close monitoring of market trends, emerging technologies, and prospective clients and partners in the digital payments space

8. Lead digital partners and client events as part of Visa’s thought leadership in the digital solutions and payment space

9Support the product team in managing team’s operating expenses for efficiency purposes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Title: PowerBI Reports Creator & Data Analyst

Schedule:  TBD

Salary Range: $ 2500 USD/Month

Responsibilities:

• Reproduce and enhance existing reports within PowerBI.
• Demonstrate advanced expertise in PowerBI, including Data Flow, Direct Query, managing Multiple Data Sources, and setting up comprehensive Data Models.
• Utilize Excel at an advanced level to complement PowerBI functionalities.
• Interpret and apply SaaS industry standard metrics, such as Churn, Net Dollar Retention, and Lifetime Value, to real-world business scenarios.
• Translate management queries into actionable data models and insights.
• Propose and lead data-driven projects that align with business goals, providing comprehensive reports and analyses.
• Innovate and suggest new data projects to maximize business outcomes based on existing data.

• Minimum 5 years of experience in data analysis or a related field, with a strong focus on PowerBI and Excel.
• Extensive knowledge of SaaS industry metrics and business analytics.
• Excellent communication skills in English.
• Proven ability to understand complex business logic and deliver data-driven insights and solutions.
• Knowledge and understanding of utilizing AI tools and systems for enhanced analysis

LOOKING FOR FILIPINO CANDIDATES

Position : Paralegal Assistant

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 7pm to 4am MNL | Mon - Fri

Holidays : PH Regular and Special Non Working holidays

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

SOUTH FLORIDA’S COMMERCIAL DOOR & GLASS SPECIALISTS SINCE 1955

a single source provider coordinating our in-house product and service groups while leveraging decades of experience and partner-vendor relationships to deliver a high-value client experience.

Duties and Responsibilities:

• Review Contracts: Read and understand the details in various contracts. Identify any issues that might be problematic.
• Revise Contracts: Make changes in a legal fashion to contracts to protect the interests of their employer or client. This includes altering terms, adding new clauses, or removing sections as needed.
• Communicate: Contact with clients, DD&G co-workers, and other parties.
• Organize: Keep all contracts and related documents well-organized. Use databases or filing systems to track contracts’ statuses.

Minimum Requirements:

• Bachelor's degree in Paralegal Studies or related field
• Must have a total of  5+ years of related relevant paralegal experience of which 2+ years is specific paralegal experience preffered
• Paralegal-related experience must be remote, having worked with US companies following US Timezone
• Excellent organizational and communication skills
• Ability to work with confidential documents
• Proficiency in Google Workspace and Microsoft Office
• Attention to detail and accuracy
• Strong research skills.

LOOKING FOR FILIPINO CANDIDATES

Position : Legal Contract Specialist (Paralegal Assistant)

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 7pm to 4am MNL | Mon - Fri

Holidays : PH Regular and Special Non Working holidays

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

SOUTH FLORIDA’S COMMERCIAL DOOR & GLASS SPECIALISTS SINCE 1955

a single source provider coordinating our in-house product and service groups while leveraging decades of experience and partner-vendor relationships to deliver a high-value client experience.

Duties and Responsibilities:

• Review Contracts: Read and understand the details in various contracts. Identify any issues that might be problematic.
• Revise Contracts: Make changes in a legal fashion to contracts to protect the interests of their employer or client. This includes altering terms, adding new clauses, or removing sections as needed.
• Communicate: Contact with clients, DD&G co-workers, and other parties.
• Organize: Keep all contracts and related documents well-organized. Use databases or filing systems to track contracts’ statuses.

Minimum Requirements:

• Bachelor's degree in Paralegal Studies or related field preferred
• Must have a total of 5+ years of related relevant experience in contract drafting and negotiation for clients
• Experience with leading contract negotiation and analysis within the construction industry or related industry
• Remote experience, having worked with US companies following US Timezone preferred
• Excellent organizational and communication skills
• Ability to work with confidential documents
• Proficiency in Google Workspace and Microsoft Office
• Attention to detail and accuracy
• Strong research skills.

**LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES**

Position: Email Sales Specialist

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (EST)

Salary Range: $1, 00 to $1,200 per month

Responsibilities:

• Selling whole sale food ingredient products to smoothie venues via cold email
• Create compelling email templates and persuasive content to engage potential clients
• Research and identify target customers based on specific criteria
• Crafting personalized emails to send to business owners (mostly smoothie cafes, restaurants or Food and Beverage companies)
• Send outbound sales emails to generate leads and create opportunities
• Responding to leads and setting up meetings with sales reps.
• Nurture leads through follow-up emails to build relationships and trust
• Coordinate with the sales team to track and monitor lead progress
• Maintain accurate records of all sales activities and customer interactions
• Keep up-to-date with industry trends and best practices in email sales techniques

Requirements:

• Previous experience in email sales or a similar role
• At least 2 years of experience in email management/ creating emails.
• Excellent written communication skills with a strong command of the English language
• Proven ability to write persuasive and engaging emails
• Strong research and analytical skills to identify target customers
• Ability to work independently and meet sales targets
• Proficiency in email tools such as Gmail, Outlook, or similar platforms
• Experience using CRM systems for lead tracking and management
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Positive attitude, self-motivated, and goal-oriented

TBC

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Paid Ads/Media Specialist

Working Schedule:  Monday - Friday,  Flexible Working Hours but must have an overlapping time following Mountain Standard Time

Salary Range:  USD 900- USD 1500 per month

ABOUT THE COMPANY
We are a dynamic and rapidly growing company specializing in unique home goods products. With an expanding product line, we are committed to reaching and captivating our target audience through strategic digital advertising campaigns.

ABOUT THE ROLE:

We are seeking an experienced Paid Ads/Media Specialist to join our team. This role will be pivotal in managing and optimizing our digital advertising efforts across various platforms including Facebook Ads, Google Ads, TikTok Ads, and more as we expand our advertising reach.

RESPONSIBILITIES:

• Develop and execute effective paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and others.
• Conduct comprehensive keyword research and audience targeting to identify opportunities for campaign optimization.
• Craft compelling ad copy and visual elements to engage and entice our target audience.
• Monitor campaign performance metrics closely and provide actionable insights for optimization.
• Utilize A/B testing to refine ad variations, landing pages, and audience segments for maximum effectiveness.
• Stay abreast of industry trends and best practices to continuously improve campaign performance.

QUALIFICATIONS:

• Minimum of 3 years of proven experience as a Paid Ads Specialist or in a similar role.
• Deep understanding of various paid advertising platforms, including Google Ads, Facebook Ads, and LinkedIn Ads.
• Proficiency in data analytics tools to track, measure, and optimize campaign performance.
• Strong analytical skills with the ability to interpret data to inform decision-making.
• Excellent written and verbal communication skills.
• Detail-oriented with exceptional organizational and project management abilities.

Preferred Qualifications:

• Demonstrated track record of delivering results through digital advertising campaigns.
• Proficiency in creating compelling images and content for successful ads.
• Experience in generating comprehensive reports showcasing campaign success, audience insights, and ad performance.
• Ability to edit landing pages to align with ad messaging and optimize conversions.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Position: Technical Support Representative

Working Hours: Full time; 40 hours/week (Eastern Time Autonomous Hours)

Salary Range:  USD 900 - USD 1500/month

Job Summary:

If you love technology and setting users up for success, come join us at Astrohaus as a Customer Success Specialist! This role is at the heart of our mission to deliver exceptional service and support to our users. You will be the go-to expert for users on all things, from guiding them in unlocking the full potential of their devices to troubleshooting technical issues with patience and empathy.

Here, you’ll help us deliver exceptional service and support and live up to our values:

● Make the customer feel heard.

● Have the correct answer.

● Follow-up and follow-through.

In this role, your primary responsibility will be to assist customers through the help desk, including

email, phone, chat, and video meetings to answer any questions and, generally, to make sure our

customers feel supported. It's all about making people feel heard.

The goal is to educate the consumer with the right information at the right time without overwhelming

them. We want the customer to feel supported throughout the buying journey and develop product

mastery.

Tasks:

1. Day-to-day direct support for customer questions

• Inquiry Resolution: Promptly and efficiently resolve customer inquiries related to the usage, features, and benefits of products. This includes providing clear, concise, and accurate information to enhance customer understanding and satisfaction.
• Technical Support: Address technical inquiries and issues via phone, email, live chat, and video calls. This includes troubleshooting problems, providing step-by-step solutions, and escalating issues to the engineering team when necessary.
• Customer Onboarding: Welcome new users and provide them with the necessary resources and guidance to get started with their app. Eventually, this will include 1:1 video sessions with new customers.
• Follow-Through: Follow up on resolved customer questions to ensure satisfaction

2. Documenting and improving the customer success experience

• Feedback Loop: Act as the voice of the customer within the company. Gather user feedback on product features, user experience, and service satisfaction to inform product development and improve customer service practices.
• Documentation: Suggest updates to documentation, including FAQs, troubleshooting guides, and how-to articles based on conversations with customers
• Continuous Learning: Stay updated on new product features, technology updates, and
• customer service best practices to ensure the highest level of support.

Qualifications:

• Education: High school diploma or equivalent
• Experience: Minimum of 2 years in customer service, technical support, or a related client-facing role. Experience in a technology-focused environment is highly preferred.
• Must be comfortable in providing customer onboarding support via Zoom video call.
• Technical Skills: Proficient with customer service software and tools and able to quickly gain familiarity with products and services.
• Communication Skills: Excellent verbal and written communication abilities. Must be able
• to convey information clearly and effectively.
• Problem-Solving Skills: Strong analytical skills with the capability to assess problems and propose effective solutions.
• Language Skills: Excellent English Communication Skills

• Assist in the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).
• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Responsible for the consistent and successful delivery of agreed standard work.
• Assist in training and problem-solving workshops with senior managers & teams.

Job Responsibilities

• Diversity & Inclusion Aptitude
• Ability to work well with a variety of different individuals
• LEAN Transformation experience
• Operational and Analytical thinking
• Effective communication, listening and facilitation skills
• Insurance knowledge and strong business acumen
• Strong organizational skills with high level of attention to detail
• High Emotional Quotient and Professionalism

As a Performance Incentive Analyst, you will play a crucial role in analyzing and optimizing incentive programs within the organization. Your primary responsibility will be to evaluate the effectiveness of existing incentive structures and propose enhancements to drive desired behaviors and outcomes. You will collaborate closely with various departments, including Human Resources, Finance, and Sales, to ensure that incentive programs align with business objectives while motivating employees to achieve peak performance.

Key Responsibilities:

• Conduct thorough analysis of performance data to assess the efficacy of incentive programs.
• Identify trends, patterns, and areas for improvement to enhance the impact of incentives on employee motivation and productivity.
• Collaborate with stakeholders to design and develop incentive programs tailored to different roles, departments, and organizational goals.
• Utilize financial modeling techniques to forecast the costs and potential returns of incentive programs.
• Maintain accurate and up-to-date records of incentive-related data, including performance metrics, payout calculations, and program guidelines. Implement robust data management processes to ensure data integrity and confidentiality.
• Communicate incentive program details, changes, and updates to relevant stakeholders across the organization.
• Monitor ongoing performance trends and evaluate the impact of incentive programs over time. Proactively identify deviations from expected outcomes and propose corrective actions as needed to optimize program effectiveness.
• Continuously seek opportunities to enhance the design and administration of incentive programs through feedback analysis, benchmarking, and best practice research.

• Bachelor's degree in Business Administration, Finance, Human Resources, or related field is a plus!
• Proven experience in incentive program management.
• Proficient in Google Workspace, specifically in Google Sheets.
• Excellent English communication and presentation abilities.
• Detail-oriented mindset with a focus on accuracy and quality in data management and analysis.
• Ability to collaborate effectively across cross-functional teams and influence stakeholders at all levels of the organization.
• Familiarity with incentive plan design principles, performance measurement methodologies, and regulatory compliance requirements.
• Willing to work in the Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core I5 above) with an internet connection of at least 10mbps.

Apply now as an Accounting Analyst and receive a P20,000* signing bonus when you get hired!

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Location:

Victorias Site

Vic Arcade Bldg., Ground Floor, Osmeña Avenue, Brgy. 1, Victorias City, Negros Occidental

To know more about us, visit our website at www.GlobalStrategic.com

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent

• Must be familiar with Quickbooks

• Must be able to communicate in English fluently

• Must be able to multi-task and learn quickly

• Must have keen attention to details

• Must have strong analytical skills

• Experience is a plus but not required

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Real Estate Virtual Assistant and Client Relations Specialist

Schedule: Flexible (total of 40 hours/ week)

Salary Range: $800/month - $1500/month



Job Description:

As a Real Estate Virtual Assistant and Client Relations Specialist, you will play a pivotal role in ensuring the satisfaction and retention of our existing customers while also assisting potential customers in understanding and navigating our services. You will be responsible for managing support emails, handling inbound calls, and providing top-notch assistance through our CRM system.

Key Responsibilities:

Email and Phone Support: Manage and respond to support emails promptly and efficiently. Handle inbound calls via our CRM, addressing customer inquiries, and professionally providing solutions.

Customer Interaction: Build and maintain positive relationships with existing parkers. Address their concerns, provide information, and ensure a high level of customer satisfaction.

New Inquiry Handling: Engage with new inquiries, explain our services, and assist in the onboarding process. Guide potential customers through our offerings to meet their needs.

Issue Resolution: Work to resolve customer issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary.

Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the CRM system.

Serve as the primary point of contact for current and prospective residents.

Additional Responsibilities:

Provide virtual support on various items, including maintenance requests, signing leases, scheduling showings, conveying pricing, and following up on events.

Follow-up with residents of delinquency accounts.

Execute paperwork, including leases, lease amendments contracts (property level), lease renewals, etc.

Communicate important announcements and notices to residents across different channels.

Act as an administrative assistant to the operations manager to help manage residents, vendors, and in-house tasks.

General office management (office supply orders, maintenance requests, scheduling couriers, etc.).

Manage monthly asset management fees for all assets/entities.

Prepare monthly executive and employee expense reports, receipt filings, and data uploads.

Coordinate with legal counsel for annual shareholder/partnership resolutions and filings.

Perform market research.

Manage contact lists.

Calendar and appointment management as needed.

Prepare tasks and reminders for the team and follow up as needed.

Assist residents with processing rent payments.

Qualifications:

Ability to analyze and resolve customer issues effectively and efficiently.

Comfortable using CRM systems and other customer support tools.

Ability to prioritize tasks and manage time effectively to meet service-level agreements.

Ability to adapt to changing processes and procedures in a dynamic work environment.

Proven experience as a Client Relations Specialist.

Knowledge of customer relationship management (CRM) practices.

The Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with specific Technology Partners, to ensure they strive for world class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives.

This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identify areas of operational efficiencies for program improvements and growth to provide strategic consultation or resolution to AGS PO, Clients, and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in PO processes, technologies, operations, efficiencies, and profitability. 

Responsibilities

• Support new user administration, including internal and external user provisioning
• Maintain internal and external process documentation to support user provisioning
• Support user security updates, including user role permissions and Identity management
• Understand the business operations, goals, and strategies of all POs for their assigned VMS technology and contribute to their success.
• Works closely with Technology Partners to align and lead them toward AGS Client objectives, account goals, and priorities.
• Acts as the escalation point for the POs about the VMS technology.
• Collaborates with other Professional Services team resources to serve our POs and Clients better.
• Establishes open communications with Technology Partners and PO teams.
• Provides best-in-class solutions and expertise for all technology support processes, incidents, and service requests.
• Is consulted and supports the Technology Operations workstream for new program implementations, technology implementations, and program expansions.
• Leads the planning, facilitation, and communication activities for significant technology releases for assigned accounts to ensure quality.
• Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.
• Facilitates and participates in Client meetings around VMS technology issues, demos, or future service requests as required by the PO.
• Conducts Operational Assessments with the Technology Partner and PO on identified Client accounts. Responsible for driving agreed-upon deliverables.
• Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : Executive Assistant

Work Hours : Monday to Friday 9-5pm EST

Pay Range : USD 900-1,200/month

Company/Client Overview:

They help homeowners tackle problems, sell your house, and reach your goals faster.

Duties and Responsibilities:

• Travel Management and Coordination:
• Arrange all travel accommodations including flights, hotels, and transportation.
• Prepare detailed itineraries and ensure all travel arrangements are made in accordance with company policies.
• Scheduling & Calendar Management:
• Maintain and organize executives' calendars, scheduling appointments, and meetings.
• Coordinate with internal and external stakeholders to schedule meetings efficiently.
• Inbox and Email Management:
• Monitor and manage executives' inbox, responding to or redirecting emails as necessary.
• Administrative Support:
• Handle all professional and personal administrative tasks and appointments for executives.
• Record meeting minutes accurately and distribute them in a timely manner.
• Meeting and Event Planning:
• Plan and execute meetings, conferences, and events.
• Coordinate logistics such as venue booking, catering, and audio-visual equipment setup.
• Document Preparation and Review:
• Prepare and review documents, presentations, and spreadsheets for accuracy and completeness.
• Ensure all documents are properly formatted and organized.
• Confidential Information Handling:
• Handle confidential information with discretion and maintain confidentiality at all times.
• Data Organization and Analysis:
• Organize and analyze data to support decision-making processes.
• Prepare reports and presentations based on data analysis.
• Office Management Tasks:
• Assist with office management tasks such as ordering supplies, maintaining equipment, and coordinating office maintenance.
• Basic Accounting/Bookkeeping:
• Perform basic accounting and bookkeeping tasks such as expense tracking and invoice processing.
• Basic Project Management:
• Assist with basic project management tasks including task coordination, progress tracking, and documentation.

• At least 5 years of relevant experience
• Preferably prior experience as a Real Estate Executive Assistant
• Proficient in Microsoft Tools (Word, Excel, PowerPoint) and Google Workspace.
• Strong communication skills, both written and verbal.
• Impeccable attention to detail and organizational skills.
• Ability to meet deadlines and prioritize tasks effectively.
• Ability to work independently with minimal supervision.

Hiring Filipinos residing in the Philippines
Position: Amazon Business Analyst

Work Hours: Monday - Friday, 8:00 am - 5:00 pm EST (Eastern Standard Time)

Holidays: TBD

Pay Range: 1,200 - 1,400 USD/month

About the Company:
The client is a rapidly expanding powerhouse in the health and wellness industry. Their portfolio is a collection of leading DTC online brands in this space, including Keto, Emma Relief, Keto Activate, Simple Keto System, Helix Bootcamp, and Synocell.

The client has been featured in various publications such as Forbes, Vogue, Elle, Business Insider, Eat Well, and many more.

Who are we looking for?
We are looking for an Amazon Business Analyst to help maximize our marketplace performance on Amazon. The ideal candidate will possess a strong analytical mindset and deep knowledge of Amazon's platforms and analytics tools.

Responsibilities:

• Analyze sales data and market trends on Amazon to provide actionable insights for business growth.
• Manage and optimize listings for enhanced visibility and sales performance using Amazon Seller Central and other tools.
• Collaborate with cross-functional teams to develop and implement strategic plans for product launches, promotions, and inventory management.
• Monitor and report on competitors' strategies, pricing, and consumer behavior.
• Develop and maintain dashboards and reports that provide insights into key performance indicators.
• Work closely with the marketing team to refine PPC campaigns, enhance SEO strategies, and drive A/B testing initiatives.
• Assist in budget forecasting and P&L management related to Amazon sales channels.
• Ensure compliance with Amazon’s policies and guidelines for sellers.

• Proven experience as a business analyst, preferably within the Amazon e-commerce environment.
• Strong proficiency in analytical tools, including Google Analytics, Excel, and Amazon-specific software such as Helium 10.
• Excellent problem-solving skills and the ability to make data-driven decisions.
• Strong organizational and project management skills.
• Ability to work in a fast-paced and ever-changing environment.
• Excellent communication and interpersonal skills.