LOOKING FOR FILIPINO CANDIDATES

Position : Creative Director

Work Hours (Client) : 9 am to 6 pm, EST, M-F

Work Hours (MNL) : 9 pm to 6 am, EST, M-F

Holidays :       TBD

Pay Range : $200-$2500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.

We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.

Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.

Duties and Responsibilities:

• Brand Development & Leadership: Champion the company's creative vision, ensuring cohesive and impactful brand messaging across all platforms and spearheading innovative strategies to elevate the brand.
• Comprehensive Content Strategy: Direct the creation and execution of a multi-platform content strategy, expanding our digital presence on Youtube with a focus on engaging content
• Social Media Expansion & Engagement: Craft and implement growth strategies for social media platforms on Youtube, Instagram, and Twitter, enhancing brand visibility and engagement through creative and consistent content planning.
• Graphic Design & Visual Creativity: Apply expert graphic design skills to produce compelling visuals for social media posts, website content, merchandise, and promotional materials, reinforcing the brand's visual narrative.
• Analytics & Content Planning: Utilize analytics tools to glean insights into content performance, leveraging this data to strategically plan and schedule content that aligns with audience preferences and brand goals.
• Collaborative Leadership: Coordinate closely with the international team, guiding content and visual strategies based on analytics, and ensuring cohesive efforts across all creative projects.
• Quality Assurance & Content Excellence: Oversee content across platforms, ensuring continuous improvement in quality and alignment with our brand's high standards.
• Strategic Partnerships & Sponsorship Engagement: Establish and maintain relationships with sponsorship partners, aligning with our brand's strategic objectives and enhancing our market presence.
• Brand Innovation & Diversification: Drive brand growth through exploration of new verticals, including livestreams, educational courses, and a potential podcast, maintaining a dynamic and evolving brand presence.
• Educational Course & Material Development: Lead in the creation of educational content and courses that enrich our audience's understanding and engagement with our key topics.
• Live Stream & Podcast Production: Oversee the technical and creative aspects of live stream and podcast production, ensuring a high-quality output that engages and grows our audience.
• Merchandise Design & Promotion: Direct the design and marketing strategies for merchandise, ensuring products align with brand identity and resonate with our audience.

Minimum Requirements:

• Must have been in the creative industry for at least 5 years
• Proven experience of at least 2 years as a Creative Director or similar role handling a creative team.
• A strong PORTFOLIO in digital content creation, social media management, and brand development.
• Ability to manage a team and collaborate effectively
• Excellent communication and project management skills
• Exceptional skills in photography and videography
• Must have basic skills in editing and post-production.
• Proficient in analyzing content performance and using insights to inform content strategy.
• Strong communication and interpersonal skills, capable of fostering relationships with partners and working collaboratively across teams.
• Creative, strategic thinker with the ability to manage multiple projects simultaneously.
• Experience in crypto, credit cards, finance, self-improvement & business is a MAJOR plus.

LOOKING FOR FILIPINO CANDIDATES

Position : Social Media Manager 

Work Hours (Client) : 9 am to 6 pm, EST, M-F

Work Hours (MNL) : 9 pm to 6 am, EST, M-F

Holidays :       TBD

Pay Range : $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.

We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.

Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.

Duties and Responsibilities:

We’re looking for a social media manager who has graphic design capabilities.

They'll be using Canva and Photoshop to create graphics to post here Kaizen (@kaizen.hit) • Instagram photos and videos and they will need to be good at creating captions for both IG and X. Canva graphic templates are already provided but ability to create designs from scratch will be a huge plus

Minimum Requirements:

• Experience creating social media content, captions, and designs at least 2-5 years
• Canva and Photoshop proficiency required
• PORTFOLIO IS REQUIRED
• Ability to create designs from scratch

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
2. Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
3. Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
7. Analyzes, maps and communicates current state and future state business processes.
8. Supports business units in the resolution of in-depth user questions and issues.
9. Maintains a working knowledge of new technology and business analysis standards & practices.
10. Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

As a Senior Engagement Marketing Analyst - Email at Balsam, you'll be responsible for managing email calendars across various brands, executing email marketing campaigns, analyzing data and results, and identifying optimization opportunities. You will also play a pivotal role in enhancing our email volume, refining our workflows, and offering valuable insights to refine our campaign strategies and boost email sign-ups. If you're passionate about driving engagement through email marketing and thrive in a collaborative environment, we absolutely would love to hear from you!

What you'll be doing:

Email Marketing Execution, Analysis, & Recommendations

• Implements plans for identified business opportunities for Email strategies and analytics.
• Executes the planning and coordination of email strategies to advance business goals, with internal and external stakeholders.
• Develops short- and long-term lifecycle strategies that increase customer lifetime value and strengthen customer retention.
• Coordinates the flow of data across the team to ensure that campaigns are effective.
• Analyzes email metrics to improve conversion rates and develop future strategies.
• Manages and executes the testing process through our email service provider.
• Applies knowledge on all current direct marketing and email marketing best practices, CAN-SPAM, and GDPR compliance.
• Leads omni-channel tactics that promote engagement, retention, and loyalty across email marketing, organic, and paid channels.
• Develops tactics and analyzes metrics to assess the effectiveness of existing marketing, advertising, and communications programs.
• Identifies opportunities for A/B testing and effectively communicates results and makes actionable conclusions.
• Develops lead generation strategies for acquiring new subscribers.

Finance & Budget Management

• Monitors revenue pace to goal projections of their channel, reports back and provides key and real-time recommendations to sub-functional leads.
• Updates Expense Metric files and ensures the accuracy of data.
• Creates revenue build-ups for their channel and implements updates.
• Checks and reviews EM file for their channel and reporting.
• Performs discount dollar analysis to determine profitability in channel promos and offers.

Business Review & Season Wrap-Up Reporting

• Creates weekly/bi-weekly reports to review channel engagement and provide performance updates and learnings for key business partners.
• Presents and reviews performance in weekly meetings with the functional lead.
• Prepares and executes ad hoc deliverables for their channel.
• Executes analysis and season wrap-up slides for their channel.
• Raises flags within their account/channel and provides timely recommendations for optimizing current and developing future campaigns.
• Monitors and reports on competition, relevant news, and industry trends.

Integrated Planning & Cross-Functional Collaboration

• Plans channel initiatives to support integrated planning goals and presents to their sub-functional leads.
• Implements integrated planning initiatives and applies customer insights in their channel campaigns.
• Identifies and requests for deliverables in their channels.
• Collaborates with cross-functional leads and key stakeholders to develop holistic email plans and to align on goals, timelines, deliverables, and due dates.
• Assists cross-functional partners to execute email requests while applying relevant strategies and best practices.
• Contributes to the success of the team by assisting in other duties defined by management.

Tools & Agency Management

• Displays proficiency in Email Marketing and CRM tools and platforms such as but not limited to Klaviyo, Email on Acid, Litmus, and Narvar.
• Attends meetings with agency partners when needed; takes notes and shares with the team.

Team & People Management

• Trains and mentors more junior Marketing Analysts or cross-functional team members.
• Provides guidance and critical feedback when needed.
• Documents processes, strategies, and campaigns for internal and external reference.

Other Duties & Responsibilities

Performs other duties that may be assigned from time to time

What we’re looking for:

• Bachelor’s Degree in Marketing or any related course
• Minimum two (2) to three (3) years of work experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email
• Experience with Email Marketing and CRM tools and platforms such as but not limited to Klaviyo, Email on Acid, Litmus, and Narvar
• Experience with basic HTML
• Experience with Email Copywriting
• Experience with Data Analysis

Location: The Senior Engagement Marketing Analyst - Email position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position : Executive Assistant

Company/Client : ELTE     

Company Website : http://elte.com

Work Hours (Client) : Monday to Friday; 8am to 5pm (sometimes could be 9am to 6pm) EST

Occasional Saturdays may be required.

Additional OT may be required to meet project/assignment deadlines.

Holidays : Canadian Statutory Holidays Off (see holiday info below)      

Pay Range : $1000-$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

A luxury furniture/home decor company based out of Toronto Ontario, and have been in business since 1919. 

We predominately work with the Interior Designer, Builder and Architect community, and serves the end user through this network of trade.

Our business consists of 5 different banners, Elte Furniture/Accessories, Elte Rugs, Mkt (pronounced Market), Ginger's, B&B Italia/Max Alto + Cassina, each of these banners consists of their own showrooms within the toronto area. 

Today 90% of our business is done within the Toronto, we will serve clients in other markets predominately in the US and the Caribbean region in a situation where a Toronto based client owns multiple homes. However it is our aspiration in the next few years to expand our operations into the US through a direct sale model. 

We are a retailer of various brands and product lines, but also produce our own brand of product. 

Our Company Values are:

Committed to Quality

Hands On

Open Minded

Humble

Duties and Responsibilities:

• Expert in calendar management
• Ability to draft and organize email responses.
• Ability to understand and turn email responses into tangible tasks, and delegate as appropriate.
• Handle incoming calls and correspondence, directing inquiries as appropriate.
• Prepare and edit memos, emails, announcements, presentations, and other documents as appropriate.
• Arrange and coordinate meetings, and events, including preparing agendas and minutes
• Attend meetings to take detailed minutes, and follow up on action items.
• Assist in direct support of six director-level reports.
• Facilitate internal communication within teams
• Support Sales and marketing initiatives, projects, presentations
• Collaborate with sales teams to compile and analyze sales reports and data
• Assist in the development and implementation of marketing strategies
• Coordinate and manage client meetings, including preparation of meeting material
• Maintain inbox, and OneDrive organization to ensure proper filing for accuracy + confidentiality
• Process invoices, expense reports, and other basic accounting functions
• Identify opportunities for process improvement within the department and company
• Stay updated with industry trends to provide insights for sales and marketing strategies.
• Handles special administrative projects and work overflow as required.
• Minor personal task delegation to ensure the VP can focus on business-critical priorities.
• Appointment Management
• Light personal email correspondence

• At least 5-7 years of experience as an Executive Assistant (must reflect on resume)
• Must have stayed in one company/supported the same executive for at least  3 years+
• Strong Excel Proficiency is required
• Proficiency with Microsoft Suite, Outlook, Word, Excel, Powerpoint, Teams
• Proficiency with Salesforce CRM Tool, particularly with Sales Cloud
• Experience supporting NA based Executive Teams (more than 1 Person)
• Experience supporting a team
• Proficiency in Excel formulas, pivot tables, data analytics
• Experience leveraging AI tools such as ChatGPT, and DALL.E to work effectively.
• Ability to build/customize GPTs
• Understanding of how to leverage different pre-built GPTs
• How to optimize AI Usage
• Experience with Project Management Tools such as Asana, Trello, Monday
• Knowledge and understanding of how to read and analyze financial reporting, including PnL + Balance Sheet
• Ability to learn additional industry-relevant software and tools (Storis)
• Ability to troubleshoot basic technology issues.
• Experience building presentation decks that are internal and external facing
• Resourceful and fast learner
• Able to respect confidentiality and a high level of discretion.
• Flexible to adapt to changing priorities and business needs
• Exceptional organization and time-management skills
• Strong written and verbal communication skills, as an individual could/will be client-facing.
• Experience working in a sales/retail environment prior to becoming an EA would be an asset.

Technology Requirements

• Have their own PC or Laptop
• RAM Min – 8GB (16GB Recommended)
• Core I5 or better Processor
• Access to own reliable high speed internet

Holiday Information:

Candidate can expect to have Canadian Statutory Holidays

LOOKING FOR FILIPINOS AND PHILIPPINE-BASED CANDIDATES

Position: Executive Assistant

Work Hours: M-F, 9:00am – 5:00pm PST|1:00am – 9:00am Philippine time

Pay Range: $1000 - $1500 monthly

• Report building
• Generate reports frequently in a CRM platform
• Edit documents
• Handle expense reports
• Keep Google Drive organized, clean, and up-to-date
• Calendar management - book travel, and meetings, and handle other calendar updates
• Send thank you notes
• Handle note-taking for larger meetings (mid-year and end-of-year meetings)
• Organize email and create email templates
• Trello experience would be great to keep cards and organization within that platform
• Admin tasks: new item forms for distribution
• Transcribe and simple data entry on an LMS platform for onboarding and education
• Actively and efficiently support 3 people in the company

• Social Media - IG Management

• Minimum 3 years of experience
• Good to Excellent communication and written skills; minor accent is acceptable
• Tools: Google Drive, Google Calendar, Google Workspace, Google Docs, LMS system (advantage), Trello (advantage) or any similar tool
• Must be proficient with Excel and Google Sheets
• Seeking a candidate who has experience working with the CEO, founder, or owner of a company
• Seeking an experienced Executive Assistant who can assist 3 people in the company

JOB DESCRIPTION AND RESPONSIBILITIES

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. 

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the standard working hours in future based on the business requirements

Key responsibilities include:

• Continual improvement of services and processes
• Building strategic partnerships throughout the organization
• Managing services throughout their lifecycle
• Influencing decisions as a customer advocate
• Facilitating transparent communication and collaboration
• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site) or more of the time based on business needs.

The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.

1. Ensures timely collection of accounts receivables.
2. Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
3. Evaluates customer requirements to minimize hold orders and recommends necessary moves.
4. Reviews and reconciles customers' account ledgers.
5. Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
6. Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
7. Prepares collection letters for delinquent accounts.
8. Generates and mails monthly Statement of Account to customers.
9. Attends to AR related queries and complaints from customers, TBMs and RSMs.
10. Prepares and submits the Monthly Report.
11. Monitors inventory and usage of accountable forms.
12. Monitors collection of withholding tax certificates.
13. Issues and records in the system Collection Receipts for all collections for the day. Sending of Collection Receipt to the customer.
14. Ensure Cash and Check are deposited timely to the bank for posting.
15. Ensure timely charging of bank facilities.
16. Ensure proper handling of returned checks.
17. Updating the Bank Statement File monitoring, ensure all payment are map accordingly
18. Performs other task as maybe assigned by the immediate superior.

LOOKING FOR FILIPINO CANDIDATES

Position Title : Administrative and Communication Coordinator

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 8pm to 5am MNL | Mon - Fri 

Holidays :       TBD

Pay Range : $800 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

If you love doing executive admin related tasks and having the opportunity to connect and interact with customers and clients, this role is for you!

The role primarily involves answering incoming calls and assisting with administrative tasks for the controller. Approximately 20 hours per week will be dedicated to phone duties, including scheduling appointments, contacting vendors, and completing forms. The position combines front desk customer service with administrative assistance, without a ticket system. The ideal candidate will handle incoming calls, route calls, take messages, and support the controller with tasks like document management and vendor/client communication. This role is split evenly between inbound phone attendant and executive assistant to the controller.

• Answer and greet callers warmly.
• Listen to caller's needs and determine the right DD&G contact.
• Keep an updated list of employees and roles for accurate call routing.
• Use the phone system to transfer calls to the correct person.
• Take messages when the desired contact is unavailable.
• Provide basic information about DD&G to callers.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Assist with various administrative tasks such as data entry, scheduling, and document preparation
• Manage and organize the controller's calendar, scheduling meetings and appointments.
• Handle email correspondence, prioritizing emails and responding on behalf of the controller when appropriate.
• Manage travel arrangements and itineraries for the controller.
• Handle confidential information with discretion.

Minimum Requirements:

• 3-5 years of proven experience as an Executive Assistant or in a similar role for a USA company.
• Proficient in English, both written and verbal
• Strong organizational and multitasking skills
• Ability to handle confidential information with discretion

Essential Tools/Software:

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• ChatGPT (refining prompts)

Position: Talent Acquisition Specialist

Working Hours: 12pm - 8pm EST (either Wed - Sun OR Tues - Sat)

Salary Range:  USD 800 - 1000/month

Tasks:

● Responsible for consistent interviewing and onboarding

● Works with the Office Manager and Hiring Team to create, modify, and post job ads on the Indeed platform

● Reviews and filters resumes, sends assessments, and sets up interviews for candidates

● Conducts initial interviews

● Follows the company interview process in both an individual and group interview setting

● Writes professional, concise summaries of interviews for leadership review

● Sends offer letters as well as background checks and drug tests to approved applicants

● Tracks applicants throughout the onboarding process and documents and communicates progress verbally and through the Google Drive

● Success Metric is daily pulse submissions on interviewing and onboarding statistics

● At least 1 year of recruiting and interviewing experience in a US-based company.

● Excellent verbal and written communication skills

● Outstanding problem-solving skills, with a bias for action

● Ability to multitask, prioritize, and manage time efficiently

● Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

● Able to learn basic aviation terms like aircraft types, phonetic alphabet, military time, and other common vocabulary

● Knows when to ask questions and where to find answers

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Support Engineer to help provide unparalleled support and guidance to customers. You will quickly and effectively resolve complex customer inquiries that arise with our solutions, investigating and troubleshooting using your knowledge of SQL and the product. You will have a passion for data, and understanding the product, thus enabling you to swiftly and easily articulate solutions to our customers, and cross-functional teams clearly and concisely, adapting our tone to ensure we provide the most human technical support possible. You will also clearly be able to identify, own, and escalate bugs that hinder the customer from performing mission-critical work.

You'll also help to build and improve processes as a team, helping to develop internal dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to help scale customer support function as Boldr continues to grow its customer base. You have support experience and a love of problem-solving.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering, account management, and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customersʼ mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents push for a resolution to meet our customer's SLAs, and advocate for resolutions of our customer's mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company mission to reduce food waste.
• Help to build and improve upon Boldrʼs debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Boldr's customers' needs, and how Boldrʼs different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
• Grow with the organization and Boldrʼs needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
  

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 
• Able to complete regularly scheduled reports
• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Very keen on details
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Support Engineer to help provide unparalleled support and guidance to

customers. You will quickly and effectively resolve complex customer inquiries that arise with our

solutions, investigating and troubleshooting using your knowledge of SQL and the product. You

will have a passion for data, and understanding the product, thus enabling you to swiftly and

easily articulate solutions to our customers, and cross-functional teams clearly and concisely,

adapting our tone to ensure we provide the most human technical support possible. You will also

clearly be able to identify, own, and escalate bugs that hinder the customer from performing

mission-critical work.

You'll also help to build and improve processes as a team, helping to develop internal

dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to

help scale customer support function as Boldr continues to grow its customer base. You have

support experience and a love of problem-solving.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering, account management, and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customersʼ mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents push for a resolution to meet our customer's SLAs, and advocate for resolutions of our customer's mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company mission to reduce food waste.
• Help to build and improve upon Boldrʼs debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Boldr's customers' needs, and how Boldrʼs different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
• Grow with the organization and Boldrʼs needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
  

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 
• Able to complete regularly scheduled reports
• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Very keen on details
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during night shift corresponding to US EST working hours and be part of the Finance team. 

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close 
• Collaborate with the AP team for best practices and process improvement

 “LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES”

Working Hours : Mondays to  Fridays; 10:00AM to 6:00PM EST/ 11:00PM - 7:00AM, PHT

Holidays : Canadian Holidays

Salary range : $900-$1,200/month

Responsibilities:

• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Screening of tenants to help protect the investment and to minimize potential liabilities.
• Determining clients’ needs and financial abilities to propose solutions that suit them.
• Maintain and update listings of available properties.
• Intermediate negotiation processes, consult clients on market conditions, prices, etc.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).
• Remain knowledgeable about real estate markets and best practices.
• Closely work with the different Departments regarding real estate transactions.

Qualifications:

• Has 2+ years of related experience as a Real Estate Assistant or similar.
• Working knowledge and experience in using project management tools like Trello or similar.
• Working knowledge and experience with collaborative tools like Google Workspace (Google Doc and Google Sheets) and Docusign.
• Experience with using Loom for documentation purposes is a plus.
• Working knowledge and experience with communication tools like WhatsApp.
• Strong written and verbal communication skills. At least good communication skills.
• A team player, but can also work independently

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Marketing Specialist

Salary Range: $800 - $1500

Working Hours & Time Zone:

About the company: 

The client is a holding company with multiple lifestyle-driven, e-commerce brands. Our mission is to change the trajectory of human health in our lifetime through education, inspiration, nutrition, and community. 

About the job:

This position is perfect for someone who can follow an SOP to get repetitive tasks done effectively. Ideal candidates are intuitive with great English communication skills, comfortable with using basic software, and enthusiastic about mastering productivity to deliver high output with quality. You will be reporting directly to the CEO.

Instagram Reels Assistance:

• Take ideas from the Notion page for Instagram reels and use ChatGPT and a prompt to create scripts. Clean those scripts up based on SOP. Paste the scripts generated into a Notion table so that I can review them at the end of the day.
• Then, once I’ve recorded the video, it would be great if they could follow an SOP to edit the video with Capcut. Tick off that this is done on the Notion table so I can review and make any extra edits and update the SOP to be more accurate.
• Then generate a caption for that Instagram video based on the SOP. Then I review the script on the Notion table.
• Then post the video to our Instagram account with the approved caption.

Instagram Posts Assistance:

• Similar to the above, take ideas from the Notion page to create a still-post design using Figma. Either they could make these graphics themselves using Figma or communicate the instructions with our contractor. Again, use a Notion table to indicate that the Figma design is ready for review.

• I’ll give the exact instructions and examples on how to do so. It will involve copying and changing a few elements from an already existing Instagram post, in most cases.
• Once approved, make the caption using a ChatGPT prompt I provide. Using the Notion table to indicate the caption is ready for review.

Weekly Report:

• Help in creating the weekly report to the board using the SOP provided. Highlighting the progress we’ve made for the week. Which I will review.

Create Instagram Reels cover images:

• Communicate with our contractor, or they can do it themselves using Figma. I’ll give the exact instructions and examples on how to do so.

Create Meta ads:

• Communicate with the contractor, or they can do it themselves using Figma. I’ll give the exact instructions and examples on how to do so. It will involve copying and changing a few elements from an already existing Instagram post.

Instagram outreach:

• Send pre written messages with a small amount of customization to Instagram followers. Sending a different message to followers with a following greater than 5,000.

Instagram interactions:

• Go to hashtags and followers of large accounts in our space. Send messages to some of these people based on criteria, and mostly comment and reply to people who have left comments on posts in our space.

One-off-type work

Get brand-printed clothing made:

• Find a high-quality hat, shirt, and shorts printing company to print the logo on.

Plus, if there are other repetitive tasks I can think of to give them, I can add them with time.

End of day Slack message:

• Minimum 2-3 years of experience as a Virtual Assistant or similar role
• Must have strong English Communication Skills
• Be able to use the following effectively: AI (mostly ChatGPT), Figma (ideal, not necessary), Notion (necessary, although easy to learn), and Google Docs
  

Who are we?

Job Summary

Analyzes complex business problems and issues using data from internal and external sources to provide data insight to decision-makers. Identifies and interprets trends and patterns in datasets. Builds recommendations to improve business unit effectiveness. May develop methods for measuring effectiveness of business unit work. Defines or contributes to analytics strategy. Works to ensure global consistency in data and analytic methods. Works to make data available and increase employees' capability to interpret and use data and analytics tools effectively. May partner with other professionals to develop, assess, facilitate and/or lead programs and processes to support business objectives and strategy implementation. Responsible for supporting the team with data exploration, data audits, and reporting

Responsibilities
Stakeholder  Trust & Engagement 

• Work directly with business users and stakeholders to understand the business needs and translate business requirements into detailed requirements documentation.

• Proactively reaches out to internal clients to clarify requests and debriefs to explain data insights and confirm reports

Roadmap Delivery

• May Gather and document requirements for minor/major data mart enhancements, new metrics  and new reporting product functionalities

• Supports monthly and quarterly reporting activities across production, control, distribution, and business support for Equinix's Quarterly Operating Review (QBR), DNA Insights Products, Orbis dashboards and self-service tools, and other reporting solutions

Thought Leadership

• Proactively expands the domain by identifying and defining metrics to suit the business future state​

• Continuously evaluate existing tools and processes to propose solutions to improve or simplify outcomes​

• Processes a holistic understanding of the business including where their domain sits in the wider business context and providing recommendations which aligns to wider strategic objectives​

Data Audit, Cleansing , And Analysis​

• Performs periodic audits of data within business systems/platforms​

• Performs follow-up checks and escalation to ensure data quality and accuracy​

• Explores data within one or multiple files or sources to determine trends and relationships between variables to identify data trends, outliers and possible data quality issues. 

Qualifications

• Minimum 3 years of experience on data analysis and reporting​

• Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics – or equivalent​

• Strong experience in using Excel to do advanced data analysis​

• Experience with BI/reporting Tools (i.e. Tableau, Power BI)​

• Strong experience in database tools such as SQL, Oracle 

• Strong data analytic skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change​

• Fundamental operational control mindset, proactive in understanding the data and able to deliver accurate insights behind the movement and correlation of data sets​

• Demonstrate keen attention to data quality and accuracy details and practical application of data manipulation best practices​

• Strong IT knowledge – e.g., successfully contributed to  IT datawarehouse or reporting projects/process improvement; able to quickly grasp new data concept/ideas and technology

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

• Develop web applications using Django framework.
• Write backend code in Python for handling HTTP requests, business logic, and database interactions.
• Design and optimize database schemas.
• Build RESTful APIs and integrate with frontend frameworks.
• Test, debug, and optimize application performance.
• Ensure security best practices are implemented.
• Collaborate with team members through version control, code reviews, and documentation.
• Deploy applications to production servers and assist with DevOps tasks.
• Stay updated with Django and related technologies through continuous learning.

• Ideally with a bachelor's degree in computer science
• 5 or more years of professional experience as a Django developer
• 2 years of continuous of work experience in their prior position; ideally with a US based company
• Basic knowledge of Frontend development
• experience with Rest APIs, and cloud AWS, Azure, or GCP

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

Job Responsibilities

• Conduct advanced data analysis and highly complex algorithms
• Interpret data, analyze results and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The Business Systems Analyst III is responsible for collaborating with the business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals. The incumbent will help populate the roadmap, drive prioritization of the backlog, and ensure stories are detailed enough for development to be planned for.

Job Responsibilities

• Work with the business stakeholders to drive the roadmap and prioritize initiatives.
• Work with the business stakeholders to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
• Work with software engineers to ensure that the engineering realization is in accordance with the functionality desired in the roadmap.
• Work with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires.
• Provides guidance to stakeholders on what functionality is possible and in what sequence of delivery.
• Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaise with other project and program areas to coordinate interdependencies and resolve issues.
• Analyzes, maps, and communicates current state and future state business processes.
• Supports stakeholders in the resolution of in-depth user questions and issues.
• Maintains a working knowledge of new technology and business analysis standards & practices.
• Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

As a Regulatory Compliance Analyst at Balsam, you'll lead our charge in upholding data privacy regulations and delving into requests. as well as staying updated on regulatory changes. You'll conduct comprehensive research, ensuring our compliance initiatives are robust. Your role is pivotal in safeguarding our data integrity and security through monitoring, QA, and guiding our compliance strategies. Your insights will shape our approach, significantly impacting our regulatory compliance efforts.

What you'll be doing:

Data Privacy Requests

• Manages and coordinates the processing of each data subject request to ensure its resolution and closure within the required deadlines.
• Processes requests internally and externally by coordinating with the appropriate functional team process owners and vendors via email, Slack, or Zoom calls as necessary.
• Sends timely updates and responses to data subject rights requesters for any possible timeline extension of request processing.
• Maintains the data privacy request tracker, vendor list, and reports such as request volume status, closure rate, issues, and challenges.
• Recommends processing improvements based on gathered information through actual request processing and document sourcing activities.

Data Privacy Laws Monitoring and Field Research Assistance

• Assists in providing regular updates to the legal and regulatory team with the latest news with respect to the development and enforcement of the data privacy and security laws in the EU, US, AU, and other jurisdictions relevant to the company and its businesses.
• Assists in regularly monitoring the current practices in the industry, including but not limited to the use of cookies (e.g., banners and consent), tracking technologies, data subject request processing, etc

Technical Coordination Assistance

• Serves as the data privacy team’s technical coordinator to the technology, data insights, and operations teams.
• Conducts quality checks on the company’s systems and processes involved in data privacy request processing to ensure compliance with data privacy laws, in consultation with the relevant internal system owners (e.g., data retention in various database platforms after data anonymization/pseudonymization)
• Reviews and audits existing internal and vendor processes and technologies to help mitigate data privacy vulnerabilities and prevent potential future privacy risks.
• Assists in investigating data breaches and incidents and works closely with the Senior Compliance Manager in drafting internal and external data privacy breach/incident reports.

What we’re looking for:

• College graduate of any course.
• Excellent verbal and written English communication skills, including the ability to send comprehensive, coherent, and accurate responses to requesters and instructions to internal and external contacts. Collaborative, friendly, balanced, and inclusive when communicating with cross-functional teams.
• Any related experience to at least three of the following, with a preference for (1) and (2):
  1. U.S. and European privacy laws and data subject request processing
  2. Customer communication through email
  3. Project Management and Documentations Tools (e.g., JIRA, Confluence)
  4. Cross-functional coordination
• Strong attention to detail and high level of accuracy with the ability to thoroughly understand which type of data subject right the customer is requesting to exercise.
• Comfortable in working through a task via electronic means (e.g., email, chat, and task management applications).
• Ability to open, track, manage, and move to complete customer cases.
• Advanced computer skills: using MS Word, MS Excel, Managing emails, Slack, etc.
• Able to present information in forms, tables, and spreadsheets.
• Displays a learner’s attitude (e.g., asks questions, gives feedback, clarifies potential issues, etc.).
• Good time management skills (e.g., ability to prioritize).
• Ability to have phone/web conferencing calls in the early morning or evening with team members in U.S. as necessary.

Nice to have:

• Knowledge of database query and any programming language.
• Experience in fraud analysis.
• Intermediate to advanced presentation skills using MS PowerPoint.
• Knows how to create infographic materials in Canva or other similar tools.
• Advanced research skills.

Location: The Regulatory Compliance Analyst position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

About the Role

As Analyst Consultant, you will “bridge the gap” between the business and technical teams by solving complex Workday intersystem problems. You will guide clients through the transformation, implementation, and operation phases of a Workday implementation. You must have a technical aptitude and be capable of configuring the system to meet the business requirements and design specifications. The Support Consultant/Consultant typically reports to a Manager level position within the Delivery organization.

Responsibilities:

• Execute the day-to-day activities of Workday HCM project support for a variety of client contracts including ad-hoc support, and implementation

• Provide subject matter expertise on Workday best practices

• Conduct sessions with clients to analyze business requirements and provide solutions to complex business problems

• Identify strategies, risks, and options for recommending approaches towards meeting requirements for post-production clients

• Become a Workday HCM expert with deep knowledge of core functionality and future product direction

• Mentor other consultants and actively share product knowledge with others to grow our practice

Skills & Requirements:

• Bachelor's/College Degree in Computer Science/Information Technology, Computer/Telecommunication Engineering or equivalent

• 3 years’ experience in Workday implementation and/or post-production support with direct client interaction

• Must have active HCM Workday Certification

• With Workday Functional Supplemental Certification is an advantage (Learning, Compensation, Absence, Time Tracking, Core and Advanced Compensation, etc.)

• Strong consulting and presentation skills with the ability to effectively manage client expectations

• Strong analytical mindset and usage of analytics and reporting tools

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

POSITION DESCRIPTION

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.
 

Required Qualifications:

•  Bachelor's Degree in Accounting
•  Minimum of five (5) years overall work experience.
•  Good oral and written communication skills
•  Strong analytical, teamwork and customer engagement skills
•  Must have the propensity to work in a proactive, results-oriented, and customer-focused environment
•  Open to shifting schedule

Preferred Qualifications:
•  Experience in SAP
•  General Accounting, Accounts Payable and Accounts Receivable process exposure preferred

Chevron participates in E-Verify in certain locations as required by law.