Total 1,345 support analyst job vacancies in quezon city metro manila

The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team. 

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Preparation of invoices and monitoring of accounts receivables

Assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

• Prepare monthly program journal entries for the direct and ceded business
• On a monthly basis reconcile cash to each program’s premium bordereaux
• Prepare quarterly and annual Statutory statements, footnotes, and schedules
• Assist Compliance in quarterly and annual data calls
• Assist and provide support with annual external audit
• Identify and improve efficiencies with the monthly close
• Support & assist in the implementation of a data feed into the general ledger to expedite monthly, quarterly, and annual reporting
• Build reports for quarterly and annual statutory reporting
• Work closely with Claims manager to ensure TPA’s are funded timely
• Assist in preparing slides for the Board and Audit committee meetings
• Assist on various adhoc projects
• Work collaboratively with reinsurance, actuarial and program managers to resolve reconciling items
• Ability to work in a fast-paced environment

Shift assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

The Senior Accountant will perform all aspects of reinsurance accounting.

• Payments of deposit premium for XOL treaties
• Quarterly financial ceded premium on XOL treaties - GNWP & GNEP Basis
• XOL treaty True-up calculations
• GL reconciliation - (Premiums Payable XOL) for quarterly close including commentary and each treaty reviewed quarterly
• GL reconciliation - (Premiums Payable QS) - review list of treaties quarterly working to verify accuracy
• QS accounts - Rending and settlements along with applying cash call credits
• Assistance with collateral review and requests - annual process
• LOC maintenance (increases and decreases required)
• Collaborating with appropriate stakeholders for operational set-up of new reinsurance treaty, captive or facultative agreements
• Special reporting required with affiliates
• Facultative loss calculations – financial closings and management reporting

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

The Senior Corporate Analyst will focus on creating and analysing business and financial metrics to support transformational initiatives at AGS. This Analyst will leverage their business knowledge and expertise in interpreting financial and business data in data storytelling while transforming complex datasets into actionable insights for a diverse stakeholder group.

The role requires strong project management skills, and the ability to develop process models and technical specifications. The successful candidate will demonstrate excellent communication abilities, commercial acumen, and a proactive approach to process improvement and automation, all while managing multiple projects efficiently.

Join us to drive data-driven strategies and foster business success through impactful and insightful analysis!

Responsibilities

• Financial Analysis: Demonstrate a strong understanding of profit and loss statements, analyzing underlying business drivers to inform strategic decision-making.
• Data Storytelling: Utilize excellent data storytelling abilities to consolidate large datasets into actionable insights, presenting findings clearly and compellingly.
• Data Quality Management: Reconcile and manage data quality discrepancies, utilizing SQL queries to identify and resolve system issues effectively.
• Collaboration with BI Developers: Partner with BI Developers to support quality assurance processes for BI solutions, ensuring accuracy and reliability in data reporting.
• Consultation Services: Provide expert consultation to internal and external business users regarding new BI features and enhancements to existing systems.
• Data Governance: Contribute to robust Data Governance practices, focusing on data quality, management, business processes, and security protocols.
• Defect Monitoring: Monitor and triage Data Quality defects ensuring timely resolution and communication.
• Troubleshooting and Validation: Troubleshoot integration and build failures, analyze client delivery gaps and write SQL queries to validate data in Azure and Snowflake environments, identifying root causes and proposing solutions.
• Documentation Creation: Develop process models and technical specifications to guide developers and product teams in system enhancements.
• Best Practices Development: Actively participate in identifying, documenting, and maintaining team best practices to enhance operational efficiency.
• Communication Skills: Exhibit exceptional written, verbal, and data presentation skills to effectively convey analytical insights to diverse stakeholders.
• Commercial Acumen: Leverage knowledge of recruitment, recruitment services, or outsourcing environments to provide commercial insights and recommendations.
• Project Management: Engage in project management activities to oversee initiatives, ensuring timely completion and alignment with business objectives.
• Process Improvement: Analyze and simplify existing processes, identifying opportunities for automation; familiarity with automation tools is advantageous.
• Organizational Skills: Maintain a high level of organization and prioritization, demonstrating proactivity in managing multiple tasks and projects.

Assignment: Night Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and reconcile  accounts and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Support the Finance and Accounting related activities and operational matters with financial impacts, including periodic reporting, cash funding, business updates, invoice processing, ad hoc reporting, cash management, etc.
• Work collaboratively and develop strong relationships within the Business Unit, with operational executives, and with managers.
• Research and resolve premium, claims, and cash discrepancies between Program Administrators and/or Arch policy issuance systems and Arch Accounting System
• Reconcile financial results on a periodic basis (monthly and quarterly) for both P&L and Balance Sheet in order to validate the accuracy of financially reported results.
• Collaborates with other departments to ensure all transactions have been properly recorded.
• Perform financial analysis, general ledger account reconciliations, and generate key reports.
• Utilize information from third parties and Business Units to report financial results and create and record technical journal entries needed to support the accounting for the business units.
• Assist in the preparation of the annual Statutory reports.
• Provide assistance, reconciliations and other support as required for internal and external auditors.
• Assist with special projects and ad hoc reporting as required by the department or other business units.

Position Description

The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products. As a Client Care Support Associate you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include

• Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

• Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

• Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

• Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

• Partner across teams and departments for process improvement initiatives

• Assist/train clients to address questions that may come up regarding the funds movement

• Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

• Perform all related duties and special projects as assigned

• Participate in all required training sessions for compliance (OFAC, AML, etc.)

• Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The role is responsible for coordinating with project stakeholders to ensure that the scope, schedule, budget, and resources are aligned with contractual requirements and service-level agreements. The role is also responsible for developing strategies to mitigate, avoid, transfer, or accept risks based on assessments using internal software, as well as preparing and communicating risk reports to stakeholders. The role will be reporting to the Project Controls Manager in Manila.

Duties & Responsibilities: 

• Coordinate with the project manager to ensure that all procedures are in place to meet contractual requirements.
• Assist in the development and assessment of the reasonableness of the proposed schedule durations, cost loading, activity coding, and work breakdown structure (WBS).
• Support the development and detailed review of critical path method (CPM) schedules (medium-to-large).
• Assist in the identification and analysis of project schedule variances and recommend associated corrective action.
• Review contractor schedules (Baseline and progress updates) in Primavera P6 using CPM, provide comments, prepare associated reports and recommendations per contract requirements, and produce scheduling management reports.
• Review schedule status, update master program schedules, and provide management with input on contractor and subcontract performance.
• Monitor Key Performance Indicators (KPIs), such as earned value, cost and schedule performance, estimate to completion, and project end dates.
• Perform schedule recovery and impact; produce schedule impact analysis for modifications and produce schedule fragnet for inclusion in change order documentation.
• Perform time impact/claims analysis and prepare reports and recommendations during project execution.
• Analyze contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.
• Participate in and at times lead project planning and scheduling review meetings.
• Proactively identify potential risks and evaluate the likelihood and impact using quantitative and qualitative methods (Monte Carlo Simulation, OPRA, or other Risk Management Software)
• Address critical and unique issues with the guidance of the Team Lead for timely resolution of escalated issues.
• Perform complex tasks in compliance with service level agreements, processes, policies, procedures, and SOX & internal controls.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing (sub-process) activities.

Responsibilities (how we will measure success) 

• As a Power BI developer, you will support the business by developing dashboards using Power BI based on requirements with linked content, drill-down views, nesting parameters, and other features that can be leveraged from the reporting platform Knowledge of other BI / Reporting tools. 

• You will work within the Group Analytics Team to serve functions based globally across The Group.  

• You will be involved in reviewing and challenging requirements, designing end-to-end reporting to enable the tool to be used in a self-service manner as far as possible  

• You’ll work in an agile way to ensure the highest priority areas are focused on, and we are meeting our internal and potentially external client needs  

• You’ll interact with colleagues across the business to ensure requirements are met and we are building the tool in a scalable manner with an eye on the future  

• You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new developments  

• You will be a strong communicator able to articulate issues being faced and setting expectations in terms of time to delivery requests  

• You will support the wider group reporting enhancements & requirement deployment in Power BI when not supporting our task management tool, ensuring exposure to a wide range of teams and requirements  

• You will also work in collaboration with the other members of the Group Analytics Team in establishing the value of any changes requested to ensure that they are in support of and/or not in direct conflict with any wider initiatives being run locally or across the group.  

Tasks (what does the role do on a day-to-day basis) 

• Develop Power Bi to ensure we have a minimum viable product in terms of reporting in place  

• Investigate operational issues or problems with reports  

• Support documentation and video recording that supports training of new users on the reporting elements of the tool  

• Understand current data sources & existing reporting data models vis-à-vis current reporting requirements and recommend improvements or adjustments when applicable  

• Present and defend solution design decisions. All design decisions should be based on the overall future roadmap as well as your own design thinking and fundamental principles.  

• Prepare or update existing reporting specifications, users guides, and other reporting related documentations  

• Develop & Publish reporting visualisations using the prescribed tools, and perform Data Quality Review  

• Document requirements and facilitate discussions on priorities from the tool  

• Communicate the benefits of your changes to the user base and monitor usage of the tool and reports to help assess focus areas for future  

• To work to, and apply, the IQ-EQ Group Governance standards  

• Ensure that end-users requests are addressed within Business SLAs  

• Support the delivery of developments for active projects and group objectives 

• Ongoing development of enhancements to existing platforms 

• Support day-to-day requests received from the business 

The Sales Operations Analyst gathers and collects sales, internal and external data; and maintains regular reports by updating and consolidating data from existing databases and platforms. Ensuring the availability and accuracy of the data. The SOA acts as an aide for the Feeds Sales Team in ensuring the proper execution of transactional, administrative, and other requests. 

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

1. Mainly write HTML and CSS, tailor-fit for medical documents
2. Provide real-time platform support from time to time

Position Summary

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is a mid-level professional role with progressive responsibility as experience grows.  This role serves as a functional/technical specialist, working independently with guidance only in complex and unconventional situations.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model using shared services best practices to align with client and internal expectations. 
• Manage client inquiries using case management tool, live chat or voice support service.
• Coordinate input from clients and internal organizations as needed.  Perform work with a high degree of excellence, maintaining established service level objectives for completion.
• Manage an efficient and timely process, ensuring proper documentation for audit purposes.
• Identify key process improvement and client training/retraining opportunities based on inquiry trends and any operational pain-points
• Identify opportunities to improve forms, processes, and hand-offs to expedite and improve service delivery
• Deliver timely and accurate monthly reports to global and regional stakeholders, identifying and speaking to any variances and trends.
• Manage documentation in SharePoint, Microsoft Dynamics, and other data repositories.
• Build and enhance positive working relationships with internal and external stakeholders.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work, coordinating and collaborating with internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you'll be doing:

• Collaboration is key as you work closely with BDMs, Marketing and the Executive team to project manage proposal responses and oral presentations.
• You'll be responsible for managing tasks, timelines, and team activities to ensure on-time and high-quality submissions.
• You'll engage company-wide resources to support bids effectively. Leveraging support from Marketing and Graphic Design, you'll improve and accelerate proposal and oral presentation development.
• Assemble and review proposals for accuracy and compliance in layout, formatting, and required documents.
• Perform technical writing, editing, and proofreading.
• Develop creative collateral for proposals, executive summaries, and presentations with our in house Graphic Designer
• Develop and Manage a RFP ‘Knowledge Library’ to support tenders
• Develop and Manage a ‘Data Library’ to support tenders
• Champion Data Integrity: Advocate for data hygiene, identify pipeline issues, and recommend corrective actions
• Collect, Analyse and present data in easy to read formats for customers

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• Must Have: experience in CyberArk Administration (Back-end) or any Privileged Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• experience in Linux (CentOS/RedHat) System Administration

• experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position: AP- Customer Support Representative

Description

We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, addressing their inquiries and providing top-notch support. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty, contributing to the overall success of our company.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Troubleshoot and resolve customer issues in a friendly manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their queries were resolved to satisfaction.
• Collaborate with team members to improve service delivery and efficiency.
• Stay updated on product knowledge and company policies to better assist customers.

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a positive attitude.
• Ability to work independently as well as part of a team.
• Proficiency in using customer service software and tools.
• Flexibility to work various shifts, including evenings and weekends.

NOTE:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Job Description and Responsibilities

This role is part of the Business testing team within VPL’s Global Operations & Payments Network and reports into Senior Manager – Business Testing. The business testing team manages the testing of various network partner markets as per route spec and testing of multiple client’s onboarding workflows into Visa/VPL environments. The business testing/User acceptance testing should be conducted to in line with network partner & client’s business requirements/route specs to ensure the VPL’s business process & procedures to be met on a day-to-day basis.

What we expect of you, day to day.

• Contribute and support for business test strategy and business test plans for each market testing

• A strong business tester, skilled in functional & business acceptance testing, with an aptitude and desire to work and collaborate with other business users

• Translate the business requirements and operational workflows into business test scenarios and relevant test cases

• Define, document, and maintain business test scenarios and test cases in collaboration with business users, business analysts and Product owners

• Conduct business testing execution to ensure the testing standards should meet business requirements and route specifications

• Conduct defect triage meetings with business analysts, product owners and other relevant business users to ensure the relevant issues to be fixed prior to sign-off

• Liaise with internal & external stakeholders to make them aware of their requirements and provide the relevant support during the testing to meet their expectations

• Provide the bespoke test completion reports once the relevant testing phase completed

• As a business tester, you must involve in various stages of testing which starts from Network UAT, Client’s testing and production testing.

• Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines

• Support the automation testing initiatives/activities whenever necessary

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary

Seeking an expert-level Functional Analyst for Adobe Commerce Cloud to bridge business needs and technical implementation.

Key Responsibilities

• Gather and document business requirements for Adobe Commerce Cloud
• Analyze business processes and identify improvement opportunities
• Create functional specifications for software development
• Conduct user interviews and facilitate requirement workshops
• Develop use cases, user stories, and process flows
• Perform gap analysis between current and desired states
• Support testing and validation of implemented solutions
• Provide training and support to end-users

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

• Develop reporting and analysis tools to support Leaders and Teams to sustain continuous
  improvement in their area including their own management practices and routines.
•  Possess good understanding of analytics tools (PowerBI, Alteryx, Excel, PowerPoint etc.) to drive
  historical data trends, volume analysis, visual representations of the KPIs
• •Interpret data, analyze results using statistical techniques and provide ongoing reports
  Help in the Development and implementation of databases, data collection systems, data
  analytics and other strategies that optimize statistical efficiency and quality
•  Acquire data from primary or secondary data sources and maintain databases/data systems
•  Locate and define new process improvement opportunities

Your Responsibilities 

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform and helping maintain a database of media sources. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 
• Entering newly criticized companies, projects, etc. into the RepRisk® database 
• Evaluating the incident according to our proprietary methodology 
• Entering media sources and maintaining the source database by gathering complete and accurate information. 

Reporting Line: 

Junior Operations Executive and/or Technical Operations Manager

Primary Responsibilities: 

• Responsible for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

• Also, in-charge for troubleshooting technical-related problems and coaching lab analysts I, lab technicians and lab aides. 

Specific Responsibilities:

• Reviews samples against Request for Analysis and / or claim stub and/or other information for routine test (including but not limited to sample size, method, availability of reagents/equipment for testing/TAT) when designated by the supervisor 

• Reviews new procedures when designated by the supervisor. 

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Performs witnessing of analyses and/or auditing tasks. 

• Conducts special tests such as client-supplied procedure and substantiating advertising claims 

• Conducts method validation. 

• Provides input on method improvement. 

• Operates and maintains equipment used in performing analyses. 

• Conducts troubleshooting on equipment being used. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Conducts troubleshooting of technical-related problems and suggests alternative solutions. 

• Participates in the evaluation of PT performance and provides inputs to improve the performance in the next rounds 

• Prepares uncertainty of measurement worksheets of special and non-routine tests 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheets and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Check, evaluate and sign worksheets, draft reports and test reports when designated by the supervisor. 

• Validates results registered in Laboratory Information Management System when designated by the supervisor 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance / payment of divisions expenses subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to act to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa endpoints, products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Implementation Analyst does at Visa:

This position serves as Visa Project Manager for endpoint implementation services provided to Clients (Banks).  This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions.  This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

In this role, you are expected to:

• Provide project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand endpoint / card program set up requirements and facilitate endpoint connectivity / card program installations, conversions and maintenance requests without customer impact.
• Report customer project accomplishments and deliverables to management on weekly or monthly basis.
• Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer system and processing requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. 

Projects that you will be a part of:

This role manages the efforts of Visa technical and business resources, leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa endpoints, products and services and/or add-on of Visa programs.

Additional information

Working Hours: Incumbent must make themselves available during core business hours. May require occasional meetings outside of core business hours to connect with global partners and clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role is accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for  data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all Data types ) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, Troubleshooting, and handling Client queries. 

Quality Testing: 

• Support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested. 

Data Onboarding: 

• Understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform
• Data cleaning, verification and classification as needed
• Upload of received files to platform as needed
• Troubleshooting with the Supplier in case data is not in agreed format or any other issues with data upload such as file issues ( type/ location/ special characters etc.) 

BAU Operations: 

• Create procedures to support ongoing BAU Ops
• Ensuring data receipt as per schedule, following escalation process if the data not received on the agreed date in the desired format
• Data cleaning, verification and classification as needed
• Responsible for sending and contacting retailers to verify data queries or store queries (e.g missing addresses etc)
• Load data/monitor auto upload into ingestion/ any other input platform
• Update retailer KPIs on timeliness and Quality such as Retailer Information Systems(RIS) update 

KPI Tracking & Reporting: 

• Regularly update Supplier KPIs on data timeliness and Quality (RIS)
• Work with Supplier Compliance & Management to improve Quality KPIs for the Supplier
• Work as a single source of truth for all data/logic related inquiries 

Trouble Shooting & Enquiries: 

• Engage with Supplier SPOC - in case data not received on time or issues with the data
• Raise ticket and ensure resolution if any issues with NielsenIQ systems to upload data for downstream processes
• Resolve/escalate issues flagged by inputs systems and follow through the closure
• Provide analysis and handle communication-related to Client inquiries.