Total 154 support analyst job vacancies in quezon national capital region

Arch Investment Management Ltd. (AIML), based in Bermuda, is a wholly-owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance company. Arch Capital has more than $13bn of capital and investable assets of more than $26bn. Arch Investment Management Ltd. is responsible for managing the portfolios of Arch Capital and its subsidiaries. 

The successful candidate will be responsible for investment accounting and analysis of complex financial data as it relates to the Company’s investment portfolio. The role includes involvement with the monthly and quarterly investment accounting close, assisting with various reconciliations, investment accounting disclosures, and liaising with portfolio managers, custodians and other external third party service providers on an ongoing basis to ensure that investment accounting related matters are resolved on a timely basis.  

• Primarily focused on the review of day to day analysis of large variances highlighting potential inaccurate trade bookings or accounting treatment, creating exception reports to identify potential data issues. Assist in the review of data integrity for the Clearwater accounting system
• Review journal entries for ARL and international entities investment portfolios (for example: Ireland, Syndicate, Gulf Re) on a monthly and quarterly basis.
• Analysis of Derivative Variation Margin. Post and reconcile OPR, and mortgage mezzanine analysis and entries.
• Integral involvement in the review of processing for intercompany securities transactions and investment clearing on monthly basis.
• Assist in preparing and analysis monthly and quarterly investment accounting reports related to the investment portfolio as required by executive management, including financial reports,  disclosures and MD&A’s in Forms 10-K and 10-Q and other SEC filings.
• Assist in enhancing the accounting, reporting and analysis functions surrounding the alternative investments and integration of new alternative investment platform both on GAAP and Statutory basis.
• Work closely with our internal auditors in monitoring and documentation of internal controls (SOX) and external auditors to provide timely and accurate information over financial reporting related to investment accounting
• Stay abreast of investment related reporting and compliance / regulatory changes that may impact the reporting process. Assist in the implementation of regulatory changes to reporting processes
• Participate in CGAAP and anticipated Somers Re integration. Review and work closely with investment accounting team on new Investment clearing tool in Clearwater.
• Review preparation of Statutory Accounting disclosures for Somers Re.

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, decision trees, GBM and NLP
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyze operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

Position :Operations Associate

Work Hours          :Monday to Friday 8am-5pm or 9am-6pm Japan Timezone

Salary Range         :$900 - $1500 (Depending on the interview result and client’s 

approval)

About the Company: 

It is a leading collective of over 150 top-tier F&B experts located in more than 30 countries, specializes in supporting CPG & Foodservice brands like Bel, Ferrero, Domino's Pizza, and Kerry in their international growth. We provide comprehensive solutions across the food value chain, from product development to market expansion, leveraging our vast expertise in branding, marketing, business development, regulations, and supply chain.

Overview:

We are seeking a motivated and proactive Operations Associate to support our Chief Operating Officer (COO). This role is critical in maintaining our operational excellence and assisting in our growth trajectory, ensuring our clients receive unparalleled service.

Responsibilities: 

• Assisting the COO in managing client communications, including email follow-ups, call scheduling, and deal progress tracking.
• Re-engaging past leads to set up discussions with the COO.
• Researching new and past leads to support strategic outreach.
• Aiding in the creation of effective emails using Apollo (with training provided).
• Assisting in contract preparation.
• Managing invoice creation, billing processes, and follow-up for timely payments.
• Supporting the onboarding of experts into the GourmetPro network.
• Demonstrating a proactive and curious attitude, taking initiative in assignments, and seeking additional responsibilities.
• Address and resolve any client concerns or complaints promptly, always striving for a positive outcome and maintaining the integrity of the company’s brand.

• A bachelor’s degree in Business, Marketing, Communications, or a related field
• At least 3 years of experience in an advertising agency, marketing agency, market research agency, or recruitment agency. 
• Proficiency in G-Suite, HubSpot, and Notion is advantageous.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Proactive problem-solving approach and eagerness to learn.
• Team-oriented mindset with a positive attitude.
• Solid background in sales admin and invoicing.
• Exceptional written and verbal communication skills, as well as presentation abilities.
• Proficiency in English is a must.
• Curiosity and transparency are highly valued.

Why Join Us? This is a full-time remote opportunity where you'll work alongside a dedicated and passionate team. We're not just looking for an employee; we're seeking someone who's keen to be a part of our adventure, contributing their expertise and passion every step of the way.

• A fully remote and flexible work environment.
• Opportunities for professional growth within a rapidly expanding company.
• A chance to contribute significantly to the F&B sector, working with renowned global brands.