The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

The creation of Investor Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging the state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPIs, Yield on Cost etc.) before releasing to the client
• Comparison of performance against Benchmarks and providing analysis to the clients
• Production of the CIO reporting based on pre-agreed formats
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Implementation of change requests, including project work in new client onboardings
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Assist in the provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Assist in the provision of ad-hoc analysis or reports
• Assist in the resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Assist in the design and review of reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within IS, take initiatives to improve the control environment of reporting output and deliverables to clients, and identify ways to improve the efficiency of IS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Track, document and scan fully executed agreements as received from Sales Administration. Provide database support to Sales, Internal Systems Development and Internal Employees. Review and update internal systems to ensure client data is accurate as reported by data feeds obtained from outside resources, sales and internal employees.

What you will be doing

• Demonstrates an overall understanding and knowledge of supported applications and production environment.
• Provides maintenance of database following established standards and processes.
• Enforces database standards and follows up on inconsistencies.
• Performs quality assurance checks as stipulated in the department guidelines.
• Searches and interprets government or financial websites to ensure accuracy of database.
• Researches and maintains accurate client-specific data in database as received from internal departments, clients and government or financial websites.
• Obtains executive-level signature on contracts, scans and indexes contracts into database; generates letter and fully executed agreement for distribution to client.
• Indexes and scans agreements and other documents for access by the entire division.
• Quality checks scanned documents to ensure database integrity and indexing is complete and accurate.
• Provides support in research and resolution of problems and inquiries relating to contracts and database.
• Prepares weekly and monthly departmental reports.

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process.
• Provides assistance for special migrations projects including corporate acquisitions to ensure data converted is accurate and meets the defined standards.

• Collaborates with sales executives and relationship managers, product managers and senior management to provide database updates.
• Other related duties assigned as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator and Excel VBA Macros is a plus

• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

• Coordinate closely with Engineering and Product Management on all product issues & releases

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere.  This is our global vision and the common purpose that unites the entire Visa team.
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience first. With this in mind, we are consolidating our Level 1 support teams across Corporate IT into a single organization and rethinking the way we provide Level 1 support to all end users.  As a member of the End User Support Help Desk team, the Associate Help Desk Analyst will be responsible for providing exceptional end user experience while providing support for IT services and apps. 
Reports to:  IT Service Desk Team Lead
Responsibilities:

•    Ensures customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels.   
•    Ensures that contacts are logged with complete information into the ticketing tool and assigned with appropriate category and priority.
•    Performs diagnosis using documented procedures, troubleshooting techniques and approved tools.
•    Keeps customers proactively updated on the status of their tickets.
•    Assigns tickets - that are not resolvable by the Service Desk - to the correct resolver groups or vendors.
•    Notify management about reported - or potential - Major Incidents.
•    Confirms customer satisfaction before closing a ticket.
•    Continuously learn and train about new technologies and products supported by the Service Desk.
•    Contribute to activities that keep knowledge base articles up to date.
•    Meet and exceed individual performance goals.
•    Participate on Problem Management activities and Continual Service Improvement projects
•    Serves as a deputy to the Team Lead and helps conduct team huddles
•    Position is required to work various time zones, in support of 24x7x365 support requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a highly skilled and experienced Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java development support and maintenance, with expertise in Spring Boot, Docker, and AWS technologies. 

• Production support and maintenance of high-quality software solutions using Java, Spring Boot, Docker, and AWS technologies.
• These are NOT feature development positions.
• Performance engineering related tasks (jmeter + performance analysis)
• Release support. 
• There are some bug fixing implementation tasks, but most of the daily work is related to: Incident management, Troubleshooting, Production support, Release preparation and management, Performance, Monitoring, Alerting, etc
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical specifications and implementation plans.
• Implement scalable, reliable, and secure backend systems and APIs.
• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Perform code reviews to ensure code quality, consistency, and adherence to design principles.
• Troubleshoot and debug complex issues, and implement effective solutions in a timely manner.
• Stay updated on emerging technologies and trends, and evaluate their potential impact on our systems and processes.
• Mentor and provide guidance to junior team members, and actively contribute to their professional development.

The Junior IT Governance, Risk, and Compliance (GRC) updates and maintains control matrices and provides recommendations for management’s consideration. This position takes a lead role in ensuring  compliance with company internal controls, regulatory, ITGC and information security policies and procedures. The incumbent works with SaaS owners, legal and regulatory team, CorpIT team, Security Engineering team, external audit firms, and regulatory agencies to provide supportive documentation as applicable.

Responsibilities:

• Attend to audit compliance gaps, continuously monitor controls and co-own as necessary key SaaS

• Check alignment of ITGC policies with key SaaS and attend to any control deficiencies

• Collaborate with different SaaS owners and perform periodic compliance assessments of key SaaS

• Collaborate effectively with various departments across the organization, including business units, Corp IT, Security Engg, Legal, and Finance.

• Perform internal audits and assessments to evaluate the effectiveness of controls, identify opportunities for remediation and ensure internal audit results are re-usable for any external audits

• Proficiency in conducting third-party risk assessments, encompassing vendor collaboration, identification of issues, and formulation of actionable recommendations.

• Own and manage communication, updates, submissions and remediation for all external audits

• Propose, defend and implement GRC tools and systems to support risk management activities and facilitate automated compliance monitoring

• Development and implementation of GRC process, standards, reporting metrics, dashboards and evidence artifacts to ensure compliance with regulatory requirements and industry best practices.

• Development and delivery of training programs to raise awareness and promote a culture of governance, risk management and compliance within the organization

• Stay informed about emerging trends and developments in GRC practices, regulations, and technology solutions to contribute to continuous improvement initiatives

Primary Responsibilities

• Responsible in tax reporting and compliance
• Assist in external & internal audits as well as statutory audit

Specific Responsibilities

Tax Reporting and Legal

• Reconciles and prepares the following tax returns and computes tax liabilities prior to payment and electronic filing in  EFPS:
  • Value Added Tax – VAT
  • Withholding taxes (compensation, expanded and final tax)
  • Fringe Benefit Tax – FBT
  • Other tax reports and listings
  • Corporate Income Tax
  • Documentary stamp tax
  • Annual registration fee
  • E-submission of tax listings such as monthly alphalist, input VAT & output VAT
• Assist in responding and taking action on letters received from BIR, LOAs, Tax Mapping and government regulatory agencies for queries and assessments
• Initiates processing of new and renewal application of business permit for all locations and related documents such as barangay clearance etc.
• Process tax clearance and other related tax documents
• Assist in annual business permit and other local regulatory requirements
• Files and maintains tax and legal documents and other financial records to ensure completeness and orderliness based on established guidelines on filing system

• Assist in legal document request related to corporate secretary and other bidding requirements of business units.
• Perform reconciliation, testing the reasonableness of booked transactions vs. tax.
• Assist in adhoc activities – VAT refund application, tax health review and other tax projects

Other Tasks

• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

This role will need flexible work shift options to support teams in US, Bermuda, and Europe.

• Provide technical support on all internal and external applications.
• Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
• Analyze, resolve and/or accurately reassign IT related problems and issues.
• Work cross-functionally on software implementation, upgrade, and change order projects.

Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor's Degree
• Prior experience in the AU broking/banking/mortgage industry and exposure to consumer credit is preferred.
• Has s strong analytical skills been essential for assessing financial statements, credit risk, and asset valuations.
• Need to be proficient in financial modeling, cash flow analysis, and financial statement interpretation.
• Deep understanding of commercial real estate markets, industry trends, and economic factors that impact credit risk.
• Excellent verbal & written communication to be able to convey credit analysis findings and recommendations to stakeholders.
• Has the ability to meticulously review financial documents and assess credit risk factors.
• Needs to be familiar with lending regulations and compliance requirements.

Nice to Have:

• Certificate IV Financing & Mortgage Brokering

What will you do?

• Review and analyze the creditworthiness of commercial borrowers and the associated assets, such as commercial properties or business assets. This involves evaluating financial statements, cash flow projections, credit reports, and other relevant documents.
• Assess the risk associated with the commercial mortgage loan application. This includes analyzing the borrower's financial stability, repayment capacity, and the quality and value of the underlying collateral.
• Conduct thorough assessments of the collateral (commercial real estate, equipment, or other assets) to determine its value and marketability. This may involve property appraisals, site visits, and environmental assessments.
• Analyze the financial statements of the borrower's business, including income statements, balance sheets, and cash flow statements. The analyst assesses the business's ability to generate sufficient cash flow to cover debt service.
• Understand and evaluate the economic and industry-specific factors that may impact the borrower's ability to repay the loan. This includes assessing market trends and competitive dynamics.
• Collaborate with loan officers and underwriters to structure loan terms and conditions that align with the borrower's needs while managing credit risk effectively.
• Ensure that all lending decisions and documentation comply with federal, state, and local regulations governing commercial real estate lending.
• Communicate credit decisions, loan terms, and conditions to borrowers and other stakeholders. Analysts may also provide recommendations for improving creditworthiness when necessary.
• Recommend risk mitigation strategies, such as requiring personal guarantees, adjusting interest rates, or modifying loan covenants, to offset credit risk.
• Stay informed about commercial real estate market conditions, economic trends, and industry developments to inform credit decisions and risk assessments.
• Keeping up to date with changes in commercial lending regulations, credit analysis techniques, and best practices in the field.

Join the awesome team and enjoy these benefits & perks:

• Competitive salary package and annual performance review.
• Offering one-month paid training program to help you get up to speed and excel in your role.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• HMO (Medical, Dental and Life insurance coverage)
• Mandatory Government Benefits and 13th Month Pay
• Financial Assistance program through one of the leading FinTech Company in Philippines
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Familiar with standard concepts, practices, and procedures within field. 
• Relies on experience and judgment to plan and accomplish goals. 
• Coordinates the more complex functions. 
• May perform quality control over the work completed by the level I. 
• Under general direction, handles more complex projects and assignment. 
• Majority of decisions are made independently, but must have management or client approval on certain decisions. 
• Follows established guidelines based on regulations and procedures.

Position Description:

The CMS Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with cross-border payments. As a CMS Support Associate you will be working with external clients and banks along with internal Technical Account Managers, Compliance, Treasury, Product and Technical teams regarding issue management and support for Money Movement.

The Associate will be a subject matter expert across the Commercial and Money Movement Solutions landscape and all VBS products and services deployed in the region. This includes B2B payments, expense management, travel solutions, compliance, and data solution products. The candidate will need to understand all related integration to these commercial products and platforms.  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Specific Responsibilities will include:

• Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

• Proactively identify and solve complex problems that impact the management, relationship, and direction of the business

• Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy. Ensure team advocates for client needs with internal stakeholder organizations 

• Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

• Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

• Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

• Partner across teams and departments for process improvement initiatives

• Assist/train clients to address questions that may come up regarding the funds movement

• Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC, ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

• Perform all related duties and special projects as assigned

• Participate in all required training sessions for compliance (OFAC, AML, etc.)

• Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours positions, with 24 by 7 operating hours

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Statistical Reporting Data Analyst will be responsible for monitoring and interpreting various data sets to provide meaningful feedback for staff. This role involves significant data acquisition and management, statistical data analysis and report generation. Additional responsibilities include data quality assurance checks of internal scripts/formulas/logs as well as peer-to-peer review for data call and/or payments that are sent to Regulatory Entities.  The candidate will also be required to respond to ad hoc requests from staff.

• Monitor various exposure and claim data sets and work with Arch business units and support teams to improve data quality and avoid financial penalties, where possible.
• Compile data, create reports from various systems and send to staff for review and submission.
• Collect information from internal/external sources and distribute to staff.
• Perform data collection and analysis in support of ad-hoc and recurring requests by staff.
• Submission of certain financial reports.

Collaborate with internal staff to define data requirements, perform testing and post-implementation activities tied to ISO Revisions of the Auto and GL Lines of Business.

The Statistical Reporting Data Analyst will be responsible for monitoring and interpreting various data sets to provide meaningful feedback for staff. This role involves significant data acquisition and management, statistical data analysis and report generation. Additional responsibilities include data quality assurance checks of internal scripts/formulas/logs as well as peer-to-peer review for data call and/or payments that are sent to Regulatory Entities.  The candidate will also be required to respond to ad hoc requests from staff.

• Monitor various exposure and claim data sets and work with Arch business units and support teams to improve data quality and avoid financial penalties, where possible.
• Compile data, create reports from various systems and send to staff for review and submission.
• Collect information from internal/external sources and distribute to staff.
• Perform data collection and analysis in support of ad-hoc and recurring requests by staff.
• Submission of certain financial reports.

Collaborate with internal staff to define data requirements, perform testing and post-implementation activities tied to ISO Revisions of the Auto and GL Lines of Business.

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of of simple to mid-complex financial data sets. The candidate will process and reconcile bank, accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies.
• Prepare reinsurance reconciliation.
• Assist in quarter close process and annual audit.
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts.
• Ensure accurate recording and maintenance of accounting transactions.
• Liaise with internal teams to investigate and analyze regarding any receipt queries and ensure timely clearing down of suspense/control clearing cash accounts.
• Execute daily operational activity and document management.
• Perform financial analysis, reconciliation and generate key reports.
• Perform daily validation processes to ensure accuracy and compliance .
• Perform simple to mid-complex financial analysis, reconciliations, generate reports.