Position Type :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Willingness to undertake On-Call and Production support responsibilities.

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:
• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 5 years of experience with Application Configuration Support for Banking software

• Prior banking experience preferred
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

Added bonus if you have:
• Experience with Application support for Treasury system is a big plus.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

Position Type :

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Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide levels 1 and level 2 support for client-facing systems and applications including midrange systems, switches, networks, processor links, ATM’s, servers- windows, UNIX, Linux and internet applications.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you bring

• Batch operations (monitoring, scheduling, reporting)
• Solarwinds or other monitoring software

• ServiceNow or other IT ticketing software

• Knowledge in Unix/Linux or Windows based systems

• Payments switch and/or ATM operations experience is a plus

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a  Senior Finance Analyst, will act as the focal person of all POS and inventory concerns in his area and  managing the day to day activities related to POS Management
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sold through for customer and interface with customer to ensure accuracy of claimed rebates
• Provide support and training to customers regarding the point of sale data and inventory report process
• Load system data required to reconcile inventory
• Analyze distributor disputes in line with POS and inventory mismatch
• Helps perform necessary activities; prepare reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail
• Ensure targets, measurements and service levels are met

The Fixed Assets Analyst 3 is responsible for the overall fixed asset accounting and reporting of Western Digital’s (WD) APAC region.   She should ensure that a robust accounting controls, accounting quality and compliance are in-placed.  The position will report to the Fixed Assets Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In charge of the Fixed Asset (FA) operations including CIP monitoring, FA capitalization, Retirements, Transfers & lead month-end closing activities for APAC
• Post FA accruals and perform Monthly Subledger Close
• Prepares Roll forward reports and Accounts Reconciliation monthly and quarterly
• FA in charge for SOX and KPMG Audit requirements.
• Coordinates actual physical disposal of fixed assets
• Performs annual FA physical count and reporting
• Prepares inter and intra-company asset transfers and documentations
• Accounting resource for the monthly Capital Request review
• Proactively and consistently look for ways on how to standardize, streamline and improve processes.
• Prepare and provide ad hoc reports and requests coming from external and internal customers.
• Direct coordination with stakeholders/asset owners and assisting them in capex-related inquiries

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.

• Identify and resolve discrepancies, issues and disputes on a timely manner

• Reconcile accounts receivable against payments, customer deductions / claims, and customers’ accounts payable records.

• Minimize bad debt risk and maximize accounts receivable collections.

• Provide weekly accurate cash forecast and risk indication.

• Work closely and coordinate with internal and external teams such as Rebates, Sales, Sales Operations, RMA, CMR, Legal, IT, EDI, SAP OTC, Buyer, Client Support, AR Maintenance, Cash Application, Cash Management, Accounts Payable, etc.

• Prepare and send customer statements / billings, invoices, credit/debit memos, etc. and upload invoices in customer portals as required.

• Review of Customer Account for an Order Releasing Request / Order Backlog and provide comprehensive Waterfall Analysis.

• Support controls by coordinating and delivering documentation / information required by internal and external auditors. Manage files, records, transactions and other office procedures and maintain audit trail.

• Perform key periodic (month end close, quarter end close, year end etc.) business activities.

• Resolve most issues independently. Seek guidance on more complex issues. Utilize available tools / systems, creative problem solving and critical thinking to develop alternative solutions.

• Ensure that service level agreements (SLA's) and key performance metrics are achieved

Octal Philippines Inc. is looking for a skilled and proactive Business and Systems Analyst to enhance our strategic initiatives. You will play a key role in analyzing business needs, documenting requirements, and liaising between stakeholders and technical teams. Your expertise will help streamline processes and drive efficiency across various projects within our organization.

• Bachelor’s degree in any course related to Information Technology
• At least 2-3 years of work experience related and focused on Business Process Analysis, Systems Analysis, Systems Design and Analysis, Project Implementation and other system development related activities.
• Knowledge about any programming language, database, & server application solutions is a huge plus.
• Working knowledge of basic IT support services such as: Software and Applications trouble shooting and use of commonly used software products (e.g., MS Office, MS Windows and Internet tools).
• Basic Networking Skills.
• Working knowledge on basic programming and internet tools (e.g. Web Browsing, FTP, HTTP, HTTPS).
• Sound Documentation and Communication Skills.

We are looking for a detail-oriented Commercial Real Estate Analyst to work with our existing client. This role involves financial modeling, market research, and preparing reports to support our client's investment decisions.

Work Schedule: 9am - 6 pm EST (Monday - Friday)

Job Type: Fully-Remote

Key Responsibilities:

• Analyze real estate investments, including acquisitions and developments.
• Create financial models to assess property performance and returns.
• Research market trends, property data, and comparable sales/rentals.
• Prepare reports and presentations for leadership and clients.
• Assist with due diligence, including reviewing leases and financial documents.
• Monitor property performance and market conditions.

• Previous work experience as a Real Estate Analyst, or other roles.
• Strong skills in Microsoft Excel and Word; financial modeling experience preferred.
• Familiarity with filemaker pro and skills in internet searching
• Knowledge of real estate terms and metrics (e.g., cap rates, NOI, IRR).
• Great attention to detail and problem-solving skills.
• Clear communication skills, both written and verbal.

• Negotiable salary (depends on the experience)
• Week pay
• Work-from-home opportunities

Position Type :

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Education Desired :

Travel Percentage :

Business Analyst (IVR /contact center) - 5 to 9yrs-Bangalore/Chennai/Pune

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

What you bring:

• 5 to 9yrs Exp Creation of functional requirements based on business/client/end user needs

• Experience in technical writing

  Identifies Business strategies, finds solutions

  re-engineering of processes/procedures to produce best results

• Experience working on large/complex projects

• Ability to communicate with engineers on requirements and expected outcomes

• Ability to size development/engineering efforts for cost/timelines

• Abiilty to report project status/delays/escalations and other PM functions

• Familiarity with voice components and/or contact center practices/procedures

• Ability to interact with clients/customers in a professional manner

• IVR knowledge of call flows, automation, self service

  Creation of Visio call flows, both detailed and high level based off User interface documentation

• Ability to perform basic troubleshooting on reported issues for supported contact center platforms

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a highly skilled Developer and Analyst to join our team. In this role, you will combine both development and analytical expertise to design, build, and implement software solutions while analyzing and improving business processes. The ideal candidate will be able to bridge the gap between technical development and business analysis, helping to create systems that solve complex problems and improve business operations.

Key Responsibilities:

Software Development

• Design, develop, test, and deploy applications and systems that meet business requirements.
• Develop both front-end and back-end components, ensuring the seamless operation of business applications.
• Write clean, scalable, and efficient code using the appropriate development tools and languages (e.g., Java, C#, Python, JavaScript).
• Develop APIs and services to integrate different applications and systems.
• Work with databases to design data models, write SQL queries, and manage data for software applications.

Business Analysis and Requirements Gathering

• Collaborate with business stakeholders to understand business needs, workflows, and processes.
• Gather, document, and translate business requirements into clear and concise technical specifications.
• Analyze business problems and suggest innovative solutions that can be implemented through software development.
• Work with teams to prioritize requirements, ensuring alignment with business objectives.

Solution Design and Architecture

• Design technical solutions based on business needs, ensuring that the architecture is scalable and efficient.
• Develop detailed design documents, including system diagrams and flowcharts, to communicate how the solution will be implemented.
• Work with architects and senior developers to ensure that the solution adheres to best practices and is built with future scalability in mind.

System Integration and Data Management

• Integrate various applications and systems through API development and other integration methods.
• Analyze and process large datasets, ensuring that the data architecture aligns with business needs and supports analytical capabilities.
• Develop scripts and processes to automate data flow and synchronization between systems.

Testing and Quality Assurance

• Conduct unit testing, integration testing, and user acceptance testing to ensure the functionality and performance of the developed solution.
• Troubleshoot and debug software issues, ensuring systems perform efficiently and reliably.
• Collaborate with quality assurance (QA) teams to ensure the quality and stability of applications.

Reporting and Documentation

• Create dashboards and reporting tools to support business decision-making.
• Provide detailed documentation for both technical and business users, including system design, application code, and workflow processes.
• Prepare regular reports on the progress of development projects and the status of ongoing business process improvements.

Continuous Improvement

• Stay current with the latest development trends, programming languages, tools, and technologies.
• Identify opportunities for process improvement and system optimization, helping to reduce manual efforts and improve efficiency.
• Suggest enhancements to existing systems based on feedback from users and business teams.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in both software development and business analysis.
• Strong background in both front-end and back-end development.
• Experience with database management and data analytics.
• Proven experience working with stakeholders to gather and define business requirements.
• Technical Skills:
• Proficiency in programming languages such as Java, Python, C#, JavaScript, or other relevant technologies.
• Strong understanding of database systems, SQL, and data modeling.
• Experience in application integration using APIs and services (RESTful APIs, SOAP).
• Familiarity with frameworks and development tools such as Angular, React, .NET, Spring, or Django.
• Familiarity with business intelligence tools (e.g., Power BI, Tableau) for data analysis and reporting.
• Experience with Agile and Scrum methodologies.
• Knowledge of version control systems (e.g., Git).
• Soft Skills:
• Strong analytical skills with the ability to identify issues and offer solutions.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering solutions that meet business needs.
• Ability to work collaboratively with both technical teams and business stakeholders.
• Certifications (preferred):
• Certified Business Analysis Professional (CBAP) or similar certification.
• Agile/Scrum certifications (e.g., Certified ScrumMaster, Agile Certified Practitioner).
• Relevant programming certifications (e.g., Microsoft, Oracle, or AWS certifications).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
• Identify and resolve discrepancies, issues, and disputes timely and within established policies and procedures.
• Monitor accounts receivable reports and update payment / remittance status information.
• Reconcile accounts receivable against payment and against customers’ accounts payable records.
• Review customer aging data to identify and select delinquent accounts for collection.
• Provide second tier support and research & review complex matters with customers.
• Minimize bad debt risk and maximize accounts receivable collections.
• Prepare weekly Collections Reports, track progress, and provide clarification in management reports.
• Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
• Prepare and send customer statements/billings, invoices, etc.
• Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
• Manage files, records, transactions, and other office procedures and maintain audit trail.
• Assist with key periodic (month end close, quarter close, yearend etc.) business activities.
• Interface with business partners with regards to process changes, upgrades, and enhancements
• Ensure targets, measurements and service levels are met.
• Supports Quarterly Revenue Recognition Test

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Position Summary

The Analyst, Client Due Diligence Team, will assist in executing the client due diligence and acceptance program in line with stated AML / ATF / Sanctions policies and procedures. This includes conducting client due diligence reviews and conducting ongoing derogatory news monitoring. This role will support the Program Manager, Client Due Diligence Team, in providing AML subject matter expertise and guidance to Visa clients and businesses.

Job Responsibilities

• Execute the CDD Center program in accordance with AML Policies and Procedures.

• Perform periodic AML / ATF client due diligence reviews of existing clients and applicants in accordance with the Global AML / ATF and Sanctions Policy and in the Client Due Diligence and Acceptance Procedures. 

• Actively works with clients to identify potential AML program element gaps and remediation plans.

• Perform ongoing monitoring of Visa clients.

• Ensure close communication and information sharing with client teams.

• Participate in AML/Sanctions and Compliance team meetings.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.   

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles for various Visa portals.   

This position is at a professional level and uses a set of standard procedures to execute tasks while applying analytical skills based on the type of request. This position receives a low level of guidance and supervision. 

Responsibilities 

• Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide. 

• Provides level one triage for Visa portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests. 

• Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. 

• Maintains access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles. 

• Provide information, direction, and education to Clients regarding the various Visa Portals, products, and services, ensuring understanding of best practices regarding usage and functionality. 

• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. 

• Manages phone hotlines, assigned emails, and web requests to protect service level targets, while leveraging a CRM tool to track daily activities 

• Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement. 

• Creates company-wide relationships, to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in the Visa Portals and increase the efficiency in support to clients. 

• Makes decisions guided by policies and procedures. 

• Works independently and receives minimal guidance, once training is completed 

• Responsible for adhering to Visa’s Key Controls, including the protection of non-public data. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Operations Analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

The Operations Analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).