The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Our team is responsible for the implementation of the Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate Business Analyst for Digital Assets in Banking to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Design and implement Back-End Services
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise
• Guide, coach and train the team to excel
• Establishing coding and design patterns within the team
• Align and exchange with architects to understand architectural strategy, policies and pattern

Group Overview

IQ-EQ is a leading Investor Services group with more than 5,000 employees and Assets under Administration in the excess of $750 billion. We combine global expertise with an unwavering focus on client service delivery to support fund managers, global companies, family offices and private clients operating worldwide across 23 jurisdictions

IQ-EQ brings together a rare combination of global expertise and a deep understanding of the needs of clients.  This allows us to provide high quality delivery of a comprehensive range of compliance, administration, asset and advisory products and services to investment funds, global companies, family offices and private clients globally.

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure the full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensure the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralized content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution 

About the Role:

An essential role that supports the proposal development process, securing new business and strengthening existing client relationships. You’ll coordinate and produce the bid (RFI, RFP, etc.) document for Tier 2 and 3 deals and contribute to maintaining the bid database. You will also be supporting a proposal manager on key strategic and transformational opportunities.

As IQ-EQ Bid Support, you will be an organised, detail oriented and the ability to work under pressure with demanding deadlines. You'll be the glue that holds our bid process together, assisting with research, data gathering, document formatting, and logistics. Your skills and dedication will be instrumental in securing new business.

Role & Responsibilities

Proposal development and management:

• Lead the proposal creation process from receipt to final submission, ensuring compliance with bid requirements, client timeframes and IQ-EQ strategy.
• Coordinate proposal input from subject matter experts across the organization to validate and gather new responses
• Champion internal proposal timelines, collaboration tools, document management and version control best practices
• Contribute to the maintenance of the bid database by enhancing existing content, sourcing new content and remaining up to date with database produce developments

Client engagement and relationship building:

• Collaborate with sales teams to gather expertise and ensure a unified winning approach
• Present proposals for clients with confidence and professionalism, answering questions and addressing concerns effectively
• Gather feedback from clients and internal stakeholders to refine proposal processes and continuously improve proposal success rates

Communication and collaboration:

• Maintain clear and concise communication with internal and external stakeholders throughout the proposal development process.
• Collaborate effectively with colleagues across different departments to ensure proposals are comprehensive and integrated.
• Foster a culture of teamwork and excellence within the proposal team.
• Contribute to the bid team’s reporting and KPIs

What we expect of you, day to day

In this role you will be primarily responsible for assisting implementation and ongoing monitoring of adherence with compliance controls associated with the regulatory compliance obligations of Visa Payment Limited. Primary focus is on (but not limited to) Payment Services Regulations, Wire Transfer Regulations, Bribery Act, Criminal Finances Act and their application.

• Testing controls that are being performed by wider business first line teams as well as compliance teams.
• Assisting with enhancing First Line of Defence (FLOD) and Monitoring Frameworks to ensure compliance with regulatory requirements.

• Monitoring that risks are being adequately managed.
• Monitoring performance and consistencies across the function and feeding back to the Manager and/or Senior Manager.
• Acting as a catalyst for change and improvement in testing.
• Supporting on regulatory compliance reporting.
• Contributing to design, implementation, and on-going reviews (as necessary) of regulatory compliance.
• Contributing to the creation of new monitoring processes, process maps and documenting new procedures where necessary.
• Assisting with formulation of management information and regular reporting, including but not limited to, local dashboard and metric reporting on compliance findings and progress with projects.
• Contributing to the continuous promotion of a strong culture of compliance, including assisting with  delivery of any necessary training and communications.
• Contributing towards the ongoing development  of effective relationships between all relevant Visa Payments teams and their relevant counterparts within the wider Visa organisation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The CRM team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on CRM and Compliance team.  You will work on the design, implementation and maintenance of innovative software solutions to meet the client's needs.

The Avaloq Banking Suite is one of the largest PL/SQL applications in the world. It is safe to say that your co-workers are among, if not the most knowledgeable Oracle specialists in the world. Development takes place in our integrated development environment - a customized Eclipse platform, which is tightly integrated with a build automation and delivery system, allowing a standardized and automated process to be followed.

Your key tasks 

• Requirement gathering, analysis and creation of Solution Documents together with software developers, partners, and customers.
• Participate in customer implementation projects.
• Agree on the solution and support the customer regarding the customization possibilities as well as regarding their change requests.
• Develop and implement new features based on internal and external requirements.
• Perform maintenance work such as: root cause analysis, bug fixing, code optimizations.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What’s it all about?
We are looking for a Compliance individual who is passionate about taking on a new challenge within the payments, financial services and FX industry.
As a Compliance Analyst you will form a critical part of our day-to-day Transaction Monitoring controls.

You’ll use our systems to ensure that Compliance risks are adequately identified, assessed, monitored, controlled and reported as required. 
This role is on a 24/7 shift-based rota and will require the candidate to commit to rotating shift patterns.

What we expect of you, day to day:

• Responsible for day-to-day transaction monitoring of real-time transactions, identifying any potentially fraudulent or suspicious activity
• Analyse payment and compliance data from multiple sources to identify trends and patterns
• Proactively escalate urgent cases to the MLRO/DMLRO for further review
• Conduct screening on PEPs and sanctioned entities and investigate potential hits
• Support data protection compliance.
• Work across teams and departments to proactively identify and resolve operational compliance queries.
• Complete Compliance administration (such as keeping client records up to date) as required
• Review effectiveness of current monitoring rules and settings - and provide feedback on ways to we can optimise them
• Continuously review current processes and systems - and suggest improvements
• Keep up to date with current and future regulatory changes that affect the business - and use this knowledge to proactively suggest improvements to Compliance policies and procedures
• Have a working knowledge of Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF), Economic or Financial Sanctions and payment services, including the E-Money Directive

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

OVERVIEW:

Due to some exciting growth here at Sportradar we are looking for a Trading Analyst to join our Trading team based in our new office in Alabang.

As a Trading Analyst you will be responsible for the daily running of Sportradar's rapidly expanding Managed Trading Service (MTS) and its core Pre-Match Odds Suggestion service (PMOS).

Our Managed Trading Services Team (MTS) offers the most effective risk, liability, and player management service for sports betting operators and lotteries around the world.

THE CHALLENGE:

• Creation and management of Sportradar's Pre-Match Odds Service
• Real time monitoring of betting activity
• Effectively responding to betting operator queries
• Undertaking detailed analysis of Sport and betting market performance
• Testing of trading platforms and continued quality assurance
• Data interrogation and creation of management ready reports

YOUR PROFILE:

• Experience working in a similar role within sports or betting industry would be advantageous
• Extensive knowledge of all core betting sports (European, US and Asian markets)
• In-depth understanding of odds correlation between betting markets
• Strong math’s skills with advanced level of Excel or SQL due to the analytical nature of the role
• Excellent English communication skills – both written and verbal
• Ability to work under pressure
• Flexibility to work with shift-based patterns
• Proficient in all Microsoft Office, specifically Word and Excel
• Ability to take immediate action in a fast-moving trading environment
• A highly self-motivated team player, able to work with new teams

OUR OFFER:

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaborate and support colleagues from all over the world
• A challenging but rewarding and fun environment
• Opportunity to grow both professionally and personally
• Be part of a dynamic team
• Work life balance

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team.

The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview

The Application Support Analyst role is responsible for second level support and maintenance of managed Datacom client applications through its lifecycle. This role includes day-to-day incident and problem management across multiple clients in the Application Management team. The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLA’s. This role ensures all work aligns to Datacom's standards and guidelines.

Responsibilities

The Support Analyst is responsible for (but not limited to):

• Self-starter who shows a keen willingness to work on complex tasks on your own.
• Customer focused, timely and effective communicator, facilitating discussion with a troubleshooting mindset.  Engaging personality who exhibits great use of spoken and written language command.
• Innovative thinker, who can take initiatives in customer service improvement tasks, design and automation thinking. 
• Participate in On Call when required and high care checks outside of business hours. 
• Pre and Post implementation checks for various changes that affect our systems, including patching, releases and network changes.
• Proper ITSM process and tools utilization. 
• Upkeep of our knowledge repositories.  

• Respond to Incidents and Service requests in a timely manner within Service level targets or better.   Use the Service manager suite to keep requestors and stakeholders up to date.
• Knowledge and expertise of monitoring tools such as Dynatrace, Nagios and Blazemeter to ensure the Customer’s application stack is healthy, build reporting and analysis.
• Knowledge of AMQ, MuleSoft, integration, queues and troubleshooting therein.

• Excellent deductive reasoning and formulation of analysis to support third party teams and be the facilitator and owner of problems.
• Work with 3rd parties and other teams to assist in patching, upgrading and mitigating security risks.
• SQL knowledge and working with SQL Server and Oracle RDBMS.  Write scripts to amend data and transactions.
• Use and upkeep of repositories such as GIT and Bitbucket.

Skills

• Knowledge of Java and Oracle framework.
• Familiarity with Spring and Hibernate frameworks.
• Familiarity with version control systems, such as Git and Bitbucket
• Understanding of integration tools like Mulesoft and AMQ
• Knowledge of Confluence and Jira essential.
• Understanding of DevOps practices and tools (Jenkins, Docker, Kubernetes).
• knowledge of configuration management frameworks such as Ansible.
• Exposure to performance monitoring tools.
• Familiarity with centralized logging tools (Elasticsearch)
• Good command of SQL and RDMS systems
• Good command of Windows Events and Unix commands.
• Working knowledge of Networks, Firewalls, Rules, AD Groups, Load Balancing, Redundant system architecture
• Experience with Managed File Transfer Tools such as MOVEit
• Experience with DCIM tools such as NLYTE

Service Management Focus

• Triage and provide evidence of troubleshooting IT issues.
• Assist in planning and executing Hotfixes, Releases, Projects, Patches and providing post-implementation support.
• Take initiatives to facilitating discussions on topics in your area of expertise. 
• Upkeep of ITSM journals and statuses of incidents and service requests.
• Manage workload and throughput of tickets, ensuring timely resolution within service level agreements (SLAs).
• Understanding of Customer Order and B2B processes in a Utilities Sector
• Perform pre-business day Health Checks and Tests.
• Provide performance and utilisation trend analysis and report.

Teamwork & Collaboration

• Document any new or amend any existing processes and procedures required as part of the daily, weekly, monthly tasks.
• Build working rapport with vendor and third-party technology team and ensure collaboration.
• Conduct internal training sessions on IT systems and tools, and create helpful training materials

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

The role of Business Support Manager will support day-to-day operations of the office and will directly support the leadership team in managing administrative and operational tasks. This role will involve managing office operations, assisting in staff utilization monitoring, handling, and managing invoicing of project managers of their respective projects, and providing logistical support for meetings and town halls.

• Provide administration and clerical support to the team
• Support, coordinate, develop and deliver complex documentation (Reports, Bids, Technical Summaries, Minutes, Registers, CAPEX, travel management etc).
• Manage and maintain documentation templates.
• Office operations management
• Invoicing assistance and debt follow ups

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (once a month on-site)
• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.         
• Complimentary Office Fitness and Wellness Facilities at no cost.                        
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.

• Identify and resolve discrepancies, issues and disputes on a timely manner

• Reconcile accounts receivable against payments, customer deductions / claims, and customers’ accounts payable records.

• Minimize bad debt risk and maximize accounts receivable collections.

• Provide weekly accurate cash forecast and risk indication.

• Work closely and coordinate with internal and external teams such as Rebates, Sales, Sales Operations, RMA, CMR, Legal, IT, EDI, SAP OTC, Buyer, Client Support, AR Maintenance, Cash Application, Cash Management, Accounts Payable, etc.

• Prepare and send customer statements / billings, invoices, credit/debit memos, etc. and upload invoices in customer portals as required.

• Review of Customer Account for an Order Releasing Request / Order Backlog and provide comprehensive Waterfall Analysis.

• Support controls by coordinating and delivering documentation / information required by internal and external auditors. Manage files, records, transactions and other office procedures and maintain audit trail.

• Perform key periodic (month end close, quarter end close, year end etc.) business activities.

• Resolve most issues independently. Seek guidance on more complex issues. Utilize available tools / systems, creative problem solving and critical thinking to develop alternative solutions.

• Ensure that service level agreements (SLA's) and key performance metrics are achieved

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.

• Identify and resolve discrepancies, issues and disputes on a timely manner

• Reconcile accounts receivable against payments, customer deductions / claims, and customers’ accounts payable records.

• Minimize bad debt risk and maximize accounts receivable collections.

• Provide weekly accurate cash forecast and risk indication.

• Work closely and coordinate with internal and external teams such as Rebates, Sales, Sales Operations, RMA, CMR, Legal, IT, EDI, SAP OTC, Buyer, Client Support, AR Maintenance, Cash Application, Cash Management, Accounts Payable, etc.

• Prepare and send customer statements / billings, invoices, credit/debit memos, etc. and upload invoices in customer portals as required.

• Review of Customer Account for an Order Releasing Request / Order Backlog and provide comprehensive Waterfall Analysis.

• Support controls by coordinating and delivering documentation / information required by internal and external auditors. Manage files, records, transactions and other office procedures and maintain audit trail.

• Perform key periodic (month end close, quarter end close, year end etc.) business activities.

• Resolve most issues independently. Seek guidance on more complex issues. Utilize available tools / systems, creative problem solving and critical thinking to develop alternative solutions.

• Ensure that service level agreements (SLA's) and key performance metrics are achieved