Cosy Hauz is seeking a proactive and passionate Talent Acquisition Specialist to join our growing team. In this role, you will be responsible for developing and executing recruitment strategies to attract top talent in the real estate industry. You will work closely with hiring managers to understand their needs and ensure a streamlined recruitment process that not only fills positions but also aligns with our company culture and values.

Responsibilities

• Develop and implement innovative sourcing strategies to identify potential candidates across various platforms.
• Manage the end-to-end recruitment process, including screening, interviewing, and facilitating candidate assessments.
• Collaborate with hiring managers to create accurate and compelling job descriptions.
• Conduct regular market research to understand industry trends and adjust recruitment strategies accordingly.
• Build and maintain a pipeline of qualified candidates for current and future openings.
• Create a positive candidate experience through effective communication and feedback.
• Utilize recruitment metrics to assess the effectiveness of hiring processes and make data-driven recommendations.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in talent acquisition or recruitment.
• Strong understanding of recruitment best practices and tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers.
• Proficient in using applicant tracking systems (ATS) and other recruitment software.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Strong organizational skills and attention to detail.
• A proactive and results-oriented mindset.

a. SSS, PHILHEATH & PAGIBIG

b. Paid Leaves up to 25 days annually

c. Work Equipment Subsidy

d. Rewards and Perks

e. Performance Bonus

Website Manager/Digital Marketing Specialist

• Weekly pay
• Work from home opportunities
• Easy hiring process
• Negotiable salary, depending on the experience

What we expect of you, day to day.

• Coordinate the recovery of incidents by assembling a recovery team and/or collaborating with relevant SMEs and technical resources

• Personal adherence and adoption evangelism of the Incident Management Process

• Assist with process development/refinement initiatives, socialize and train colleagues (on the process) and fulfil any related internal audit obligations

• Be the co-custodian of all incident related data. Ensure data is accurately recorded to aid in the recovery efforts and for the purposes of historical analysis/MI

• Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios

• Respond to reported incidents from various channels (voice, email, ITSM/alerting toolsets)

• Ensuring the impact of a given incident is fully understood as swiftly as possible and that cases are prioritized/categorized correctly and assigned to the appropriate group(s) for resolution

• Manage all (P1-P4) incidents throughout their Lifecyle and ensue they are progressed/recovered in line with any applicable SLA/OLA

• Create internal / external Incident Reports for all P1 Major Incidents

• Issue internal / external Incident communications

• Ensure Incidents are escalated into the Crisis Management function/team inline with the documented process

• Work with VOCC & POCC teams to enhance our monitoring capabilities and our triage processes with the aim of eliminating or mitigating the impact of future incident

• Assist with creating and distributing an Incident Management Performance Dashboard/Report (volume, cause, method of identification, recovery time, impact, etc.)

• Work within and contribute to the CSI (Continuous Service Improvement) framework to improve the service and/or client experience and streamline the delivery of support services

• Work closely with the problem management function to ensure our Problem resolution efforts are prioritized appropriately

• Deliver on other Incident Management related tasks and actions as stipulated by the Senior Incident Manager and the Head of Service Management

• Perform all tasks and activities in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments

• To join the 24/7 on call Major incident team on a rota basis (on completion of probation and relevant training)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a highly skilled and experienced Workforce Planning & Analytics Manager to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities. You will make a difference by collaborating with our stakeholders and using data to explain what is happening with their brands and how they can improve business performance.

You will be responsible for:

• Analyse workforce data to identify trends, gaps, and opportunities for improvement. Use metrics to assess workforce effectiveness and productivity
• Accurately predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance
• Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy
• Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action
• Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics
• Create, maintain, and distribute reporting and plans to guide various teams within the organisation to success and add value to the broader organisation
• Research and recommend performance and efficiency improvement processes and changes
• Utilise Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders
• Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organizational expectations
• Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs

To succeed in this role, you must possess the necessary skills below:

• Highly proficient in Excel and overall MS Suite products, including Power BI
• Familiarity with or understanding of Sales system (Pipedrive), CRM and phone system
• Bachelor’s degree in a technical or business discipline or related experience preferred
• Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field
• Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Strong leadership and team management skills
• Proven track record of driving performance improvement initiatives
• Attention to detail and ability to prioritise tasks effectively

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 50mbps
• reliable back up internet: at least 10mbps speed

Carousell is looking for an Accounting Associate Manager part of its corporate controllership team responsible for consolidation and intercompany transactions for the group.

About the Role

As an Accounting Associate Manager, you will be collaborating with the finance teams across the group. The successful candidate will bring to the team a solid background in handling consolidation, financial reporting and intercompany processes of the group. This is an independent contributor role, reporting to the Accounting Senior Manager. This role will be on contract basis for a period of 6-8 months 

Responsibilities: 

1. Manage group monthly consolidation process

2. Monthly recording of intercompany transactions for the group including raising intercompany invoices.

3. Maintain a month close calendar with timelines, Co-ordinate with local controllers on the close, and ensure stipulated deadlines are met.

4. Assists in preparation of monthly management reports and accompanying schedules, worksheets and narratives.

5. Review month balance sheet accounts and documentation of significant variances.

6. Assist with annual external audits. Complete requested materials. Assist in preparing assigned schedules for the annual and interim audit.

7. Document policies, procedures and workflow for assigned areas of responsibility.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

This role involves managing the entire recruitment process for Early Careers requisitions, ensuring that the agreed business demands are met annually. As part of a virtual, global team, the role will collaborate with AECOM's regional Early Careers Talent Acquisition teams responsible for engaging and guiding all stakeholders through proactive, solution-focused approaches.

Responsibilities & Duties

End-to-End Recruitment:

• • Manage the full recruitment lifecycle for early career positions (internships, apprenticeships/cadetships, graduate roles), from job posting through onboarding.  Requisitions may be high in volume and fast paced at certain times.
  • Build excellent relationships with hiring managers to define their recruitment needs and candidate profiles.
  • Create and execute innovative sourcing strategies to attract diverse early career talent.
  • Work with regional TA Managers, Senior Early Careers TA Partners, and Hiring Managers to understand the workforce planning demand and requirements in each fiscal year.

Candidate Sourcing & Attraction:

• • Work in partnership with in-country TA Early Career teams to build upon existing strong relationships with universities, colleges, and industry bodies to create a sustainable pipeline of talent.
  • Leverage social media, job boards, LinkedIn, campus events, and career fairs to promote our brand and opportunities.
  • Implement the in-country TA Early Careers Teams recruitment strategies and organise career fairs.

Candidate Experience:

• • Provide an exceptional candidate experience, from initial outreach to offer acceptance, and assist our Pre-Hire Support Team during on boarding.
  • Ensure candidates are processed swiftly and kept engaged and informed throughout the recruitment process.

Diversity and Inclusion Initiatives:

• • Understand our global and regional EDI (Diversity, Equity, and Inclusion) TA goals and ensure recruiting efforts support diverse hiring goals the covers full representation of the market
  • Deliver on specific EDI initiatives that encourage underrepresented talent to apply, ensuring a fair and inclusive recruitment process.

Assessment a Selection:

• • Become familiar with and oversee the delivery of the assessment process for early careers candidates; this includes screening questions, our situational judgement test, and business competency interviews based on selection criteria.
  • Coordinate and facilitate interviews, partnering with hiring managers to ensure the right cultural and skills fit.

Data Tracking & Reporting:

• • Maintain accurate records of candidates and recruitment metrics using Smart Recruiters Applicant Tracking Systems (ATS).
  • Provide regular updates to the team on progress, hiring targets, and key metrics.

Employer Branding:

• • Support the marketing and employer branding teams, and our in-country Early Careers TA teams to enhance the company's employer brand on campuses and across digital channels, specifically in the candidate attraction phase This includes the use of content developed by in-country teams specifically for AECOM early careers (careers site, brochures, and events postcards as examples).

General

• • Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
  • Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
  • Identify areas for improvement to drive excellence in the end-to-end Early Careers recruitment and onboarding cycle.
  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Maintains fast accurate service, and positive guest relations, and ensures products are consistent with company quality standards.
• Supervises and directs service relations and ensures setups are accurate, timely and meet established standards.
• Performs daily inspection of the outlet and activity and assures readiness to guarantee a smooth flow of operations to promote quality guest service at all times.

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.
• To be considered you must live within driving distance of Leyte or be willing to move to Leyte.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.
• To be considered you must live within driving distance of Leyte or be willing to move to Leyte.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

• Responsible for cultivating and developing new / potential builder business in the Philippines market (focusing on primary and secondary cities)

• Identify and Educate top 10 residential property developers and multipliers (e.g., architects, kitchen & interior designers) on strengths and brand values Bosch and Gaggenau

• Consultative role on kitchen planning and specification of BSH Appliances

• 100% role dedication to BSH business by continuous growth of business relationships

• Attain trustful co-operation with BSH SG DM team and current distributor partners in the Philippines to reach a market share of +30% in the mid term

• Be the Go-To individual for property landscape news in the Philippines

Partners with the hiring managers and the people team to drive and execute hiring for open vacancies – owns and ramp up projects

Responsibilities (how we will measure success

• Ensures all KPIs are achieved at target (minimum commitment: Productivity, Consistent Excellence and delivering high candidate experience levels and more).
• Proactively and independently drives one’s area of responsibility.
• Leads, guides and impacts overachieving team initiatives and projects.
• Responsibility for all dimensions of customer satisfaction of own vacancies nps and actively work on improvement.
• Partner with other TA partners and CERs

Key competencies for position and level

• Has an expert understanding of assigned BU, country, region or function in their scope and talent market.
• Understands and shapes the role and requirements and develops the right talent attraction strategy to ensure high quality of hire with reasonable time to fill and costs (incl, job ad channel strategy).
• Sources directly, identifies and wins over hard-to-find and scarce passive candidates across multiple channels.
• Actively grow and converts from talent pools
• Continuously improves talent assessment approaches, using IQ-EQs interview toolkit with assigned stakeholders ensuring structured interview approach and assessment of both internal and external talent
• Understand IQ-EQs reward strategy and benefits and is able to win over candidates with our purpose and values
• Expert understanding of candidates’ needs, requirements, situations, and aspirations and, based on this, negotiates offers and closes a very high-offer acceptance rate.
• Analyses and presents data from internal and external sources, takes ownership of action plans and leads conversations with assigned stakeholders.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Lives and actively promotes TA principles.
• Identifies areas of improvement and develops solutions with guidance.
• Shares know-how, best practices and experience within the team to increase excellence.
• Is a proactive expert and trusted partner to hiring managers up to L6; influences their decision-making and steers the hiring of their business unit in their scope
• Actively drives adoption of productive hiring culture and secures senior sponsorship at BU level.
• Adjusts their communication style to the audience and curates the information accordingly
• Is responsible for successful collaboration and partners with stakeholders HRBPs, and peers to increase the impact
• Owns, engages, trains and enables on TA-wide topics with business stakeholders applying data to influence decisions
• Manages escalations with appropriate solutions
• Ability to generate a high volume and high quality candidate pipeline under very tight timelines
• Advise stakeholders on market conditions

The Assistant Sales Manager position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Team Summary

The North America Digital Implementations team provides content services and implementations support to the overall NA Implementations group for products and services such as DPS Mobile, Visa Campaign Solutions, Visa In-app Provisioning for SDK & API, and other digital initiatives and offerings.

Key Responsibilities

• Lead the strategy and operations for the Content Services and Implementations Support processes of NA Digital Implementations.
• Cultivate relationship with other Visa teams such as Product, Technology and Client Readiness and work effectively with them to bring a holistic solution to our clients’ needs.
• Develop and implement business strategies and plans for the team in alignment to the project objectives and business goals.
• Partner closely with the team members to develop and enhance business processes.
• Manage/balance team schedule and capacity to support Implementations.
• Lead, coach, and develop each team member and provide them with guidance and feedback.
• Collaborate and coordinate with other implementers and key stakeholders to ensure alignment and integration of all related project activities.
• Prepare and maintain project tracking and team status reports.
• Assume appropriate decision-making authorities to ensure flawless execution of project and team objectives.
• Serve as the overflow for VCS campaign build/Ops projects.
• Provide flexibility for management coverage of a team that works on different time zones.
• Embody the Visa Leadership Principles.

Essential Skills

• People Management
• Project Management
• Technical Aptitude
• Strong Analytical skills
• Strategic thinking
• Strong decision-making skills
• Excellent communication skills
• Conflict Management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Reviews sales contracts, establish parameters, quotes and negotiate prices.
• Develops market segments action plan, account management and its execution. 
• Participates in the tradeshows and conventions organized by Accor.
• Attends coordination meetings with the different departments in the Hotel for groups and VIP arrivals.

Leads and co-ordinates the day-to-day operations of the NCR team(s) that supports the New Claim Review calls. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manages underperformance. Sets clear objectives and targets for the team, articulates clear link to the strategy to provide meaning and purpose to tasks. Analyse relevant agent data and reports to identify trends to continuously drive an improvement in the business results of team members and department. Delivery of agent coaching based on needs identified through analysis of agent data, audits and agent feedback. To resolve queries, manage and solve roadblocks, including reporting IT Issues and keeping the Stakeholders and Management Informed. To complete administrative tasks such as- workload distribution, attendance, leave regularization, schedule adherence, communication with team, One on One and any training or coaching required. Collaborate with the Suncorp Home Claims Partnering team to relentlessly deliver exceptional customer service to deliver against Home Claims Strategy. Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing. Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement. Adhere to Suncorp Group policies including but not limited to, delegated authority level to mitigate risk and compliance. Monitor team performance and display a clear level of understanding of all performance reporting. Drives results to achieve service, efficiency, and timeframes SLAs within Home Claims teams. Monitors, tracks and reports on own performance and progress. Actively seeks feedback and coaching on own performance and takes responsibility for self-development.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 60-85k + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

5 ELK is an outsourcing provider working with Australian businesses to develop financial advice that creates wealth, happiness and freedom for its clients.

DEPARTMENT: HUMAN RESOURCES

OBJECTIVE OF THE ROLE:

The Senior Manager of HR at Elka Asenso will be responsible for overseeing the human resources functions, ensuring compliance with Filipino Labour Law, and fostering a positive work environment. This role involves managing and mentoring the Employee Relationship Managers & Recruitment Team. Developing departmental strategies, policy development and promoting a productive and engaged workforce.

POLICIES AND PROCESS MANAGEMENT:

•Collaborate with the Senior Manager of People & Culture to formulate and execute comprehensive people and culture strategies that support the company's overall mission, vision, and values.

•Ensure the company's policies and practices align with legal and regulatory requirements.

•Oversee HR operations, including policies and procedures, HRIS systems, and compliance.

•Ensure accurate and timely HR reporting and maintain employee records in compliance with data privacy regulations.

•Provide guidance and support to managers and employees on employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.

•Partner with legal counsel to ensure compliance with employment laws and regulations.

•Actively participates in industry associations and contributes to thought leadership.

COMPENSATION AND BENEFITS:

•Develop and administer competitive compensation and benefits programs that attract, motivate, and retain employees.

•Conduct regular market analysis to ensure our compensation packages remain competitive.

•Ensure compliance with complex legal and regulatory requirements, including global compensation laws and industry-specific regulations.

PERFORMANCE MANAGEMENT:

•Design and implement performance management frameworks aligned with organisational goals and objectives.

•Provide coaching and mentoring on performance management strategies to internal team members, senior leaders, and HR professionals.

•Actively engage in research and stay abreast of emerging trends and best practices in performance management.

•Play a key role in driving organisational change by effectively communicating the value and impact of performance management.

LEARNING AND GROWTH:

•Develop comprehensive learning and development strategies in alignment with organisational goals.

•Exhibits strong leadership skills and can effectively mentor and develop each individual within the HR and recruitment departments.

COACHING AND MENTORING:

•Provides strategic guidance in creating and fostering a high-performance culture, setting ambitious and strategic goals.

•Analyse employee feedback and identify areas for improvements to enhance engagement levels.

•Manage complex employee relations issues, resolve conflicts, and conduct investigations.

ROLES AND RESPONSIBILIES

CLIENT EXPERIENCE AND RELATIONS MANAGEMENT

•Anticipate and proactively address any potential issues or challenges that may arise.

•Take the initiative to suggest improvements, offer innovative solutions, and propose ways to optimize processes.

•Demonstrate a proactive problem-solving mindset to enhance the client’s overall experience.

RECRUITMENT MANAGEMENT:

•Provides insights and recommendations on recruitment practices & initiatives that support organisational goals and objectives.

•Drive initiatives to promote diversity, equity, and inclusion within the company.

CONTINUOUS IMPROVEMENT &  HR DATA ANALYTICS:

•Aligns strategies with organisational objectives, ensuring solutions support long-term business goals and enhance overall HR effectiveness.

•Maximizes the functionality and capabilities of HR platforms through process reengineering, integration with other systems, and continuous improvement initiatives.

•Stays abreast of new HR technologies and trends, evaluates their potential impact and recommends innovative solutions to enhance HR processes and data-driven decision-making.

•Analysing workforce demographics, turnover rates, and succession planning data to make informed decisions about talent acquisition, succession management, and workforce optimization.

•Analysing data related to representation, pay equity, and employee experiences across the organisation to identify improvement areas, address disparities, and create an inclusive environment that values diversity and promotes positive employee and client experience.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

•Bachelor’s degree in Human Resources, Business Administration, or a related field.

•Master’s degree or HR certification (e.g., SHRM-CP, PHR) is preferred.

•At least 8-10 years of progressive HR experience, with a minimum of 5 years in a managerial role.

•In-depth knowledge of Filipino Labour Law and HR best practices.

SKILLS

•Strong leadership and management skills.

•Excellent communication and interpersonal abilities.

•Expert knowledge of labour laws, regulations, and compliance requirements.

•Proficiency in HR software and systems. (Preferably Zoho People but not required)

•Strategic thinking and problem-solving skills.

•Ability to handle sensitive and confidential information.

•Strong organizational and time-management skills.

•Proficiency in Microsoft Office Suite.

•Ability to work effectively in a fast-paced and dynamic environment.

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

• Develops design art work according to corporate standards and ensure optimum brand image for hotel collateral, advertisement and exposure.
• Manages collateral printing and hotel merchandize in line with brand standards. 
• Assists in production of all displays and signage in the hotel public areas and seasonal/theme decorations.
• Maintains an up-to-date image and collateral filing.

• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.
• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Hi! We’re Smartsourcing, looking for an Admin Associate with Photo Editing Skills who can work with us full-time and on-site!

Earn up to P28,000!

Where?

For Administration Talent Pool.

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.

• Maintains the balance in operational, administrative  and colleague needs by providing guidance and motivation to the Front Office team. 

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.

• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.

• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.