Technical Support Engineer I

ABOUT AVID 
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY 

At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

RESPONSIBILITIES AND DUTIES 

•    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
•    Work within a global support team covering 24x7x365 operations
•    Able to write effective handoff from shift-to-shift for support issues    
•    Provides proactive patch/upgrade planning including version compatibility
•    Creates and manages support cases in Avid’s case management system as appropriate
•    Reproduces and logs bugs as required
•    Engages additional specialized Avid resources when needed
•    Follows up on customer issues with appropriate Avid internal groups
•    Liaises with appropriate Avid management on a periodic basis to ensure visibility
•    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)

SKILLS 

•        You have a passion for Avid technology and expert knowledge of Avid solutions.
•        You have expert knowledge of post-production workflows.
•        You have experience in the Media Industry (Production and Post-Production)
•        You are a mature technology professional with exemplary judgment and business acumen.
•        You will own customer issues, from start to finish.
•        You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
•        You are self-starter who is comfortable with taking the initiative.
•        Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
•        You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS 
•    BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
•    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
•    Knowledge of post-production workflows, terminology, and equipment a plus
•    Broadcasting experience a plus, but not a requirement
•    Knowledge about network architecture and troubleshooting required
•    Knowledge about Linux shell and computer programming is a plus.       
•    Excellent English verbal and written communication skills required; second language is a plus 
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Position : Marketing Manager

Working Hours : Mondays to Fridays 9am -5pm EST or 9pm  -5am Manila Time

Salary Range : 1,000-2,000 USD

Holiday : TBD

About the company: 

While teaching language was always at our foundation, our first chapters started in a world of technology. Innovation is at the core of the company, always aiming to empower educators with the best technology in an ever-changing learning environment.

What separates us from our competitors is our ecosystem for our institutional customers. Our offerings combine educational content, flagship LMS, complimentary applications as well as robust reporting capabilities.

Job Description:

We are seeking an experienced Marketing Manager to join our dynamic team. The ideal candidate should have a minimum of 3 years of marketing experience and a strong track record of implementing successful marketing strategies. This role requires a creative and strategic thinker who can work collaboratively with various stakeholders to achieve our marketing goals

Duties and Responsibilities:

• Develop and execute comprehensive marketing strategies that align with the company's goals and objectives.
• Utilize marketing management tools, including but not limited to Google Analytics, to analyze data and make informed decisions to optimize marketing campaigns.
• Collaborate with cross-functional teams, including sales, product development, and creative, to ensure marketing efforts are coordinated and effective.
• Plan, execute, and manage marketing campaigns that drive brand awareness, lead generation, and customer acquisition.
• Set clear deliverables, timelines, and milestones for marketing projects and campaigns, ensuring they are completed on time and within budget.
• Organize and host webinars to engage with our target audience, showcase our products/services, and educate potential customers.
• Leverage your B2B marketing experience to develop strategies that resonate with our target business clients.
• Provide regular reports and performance metrics to evaluate the effectiveness of marketing initiatives and make data-driven adjustments.

• A minimum of 3 years of marketing experience, with a focus on strategic marketing management.
• Proficiency in marketing management tools, especially Google Analytics.
• Strong project management skills, including the ability to manage multiple projects and meet deadlines.
• Excellent communication and interpersonal skills for collaborating with cross- functional teams.
• Experience in hosting webinars or other virtual events  is a plus.
• Prior experience in B2B marketing is highly desirable.
• Availability to work from 9AM to 5PM  EST.

Position: Virtual Assistant

Working Hours: Monday to Friday; 8am - 5pm EST

Salary Range: $800 - $1,500/month

Main Responsibilities:

• Act as the primary point of contact
• Prepare reports, presentations, and other documents as requested
• Utilize and maintain our CRM system (ServiceTitan) to ensure accurate and up-to-date customer information.
• Assist in managing and organizing customer accounts, service requests, and project details.
• Facilitate communication within the company and with clients.
• Manage email correspondence
• Assist in invoicing and billing processes as needed
• Provide basic support in QuickBooks, including data entry and reconciliation (if applicable)
• Conduct research and provide relevant information

Qualifications:

• At least 1-2 years of proven experience as an executive assistant or virtual assistant.
• Familiarity with CRM systems, preferably ServiceTitan.
• Experience with Service or Contracting Industry would be a huge plus
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• Ability to work independently and remotely.

What’s it all about?
As a Client Support Specialist - Payments, you will be delivering “best in class” first line support to our client base of Financial institutions, Money Transfer Organizations and Corporates who use Visa Payments Limited services to send money throughout the globe. Based in Manila, your primary responsibility will be to provide support to our existing and upcoming clients worldwide, as part of our global support function stationed in London, New York and Manila.
The Client Support team sits within the Payment and Service Operations department and is responsible for the first line support of Visa Payments Limited client enquiries.
What we expect of you, day to day.
Provision of telephone, email and portal-based support to Visa Payments Limited’s client base
Register, investigate and diagnose a variety of payment and service related incidents and requests
Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system
Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments
Take ownership of incidents/requests and manage through to resolution by working closely with internal stakeholders and Visa Payments Limited’s global network of vendors & partners, escalating more complex queries where appropriate
Keep our clients regularly informed of the status and progress of open requests in line with SLAs/OLAs and manage expectations accordingly
Completion of a range of routine operational activities in support of team or client objectives
Build and maintain strong relationships with colleagues, clients and partners
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

We are hiring for passionate and talented Trainers for one of our pioneer accounts.

Qualifications:

• At least 1 - 2 years of experience as a Process Trainer or Communications Coach
• Must be willing to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

We are hiring for passionate and amazing Recruiters for our growing #iopexhappy@work team!

Job Description:

• Would handle sourcing channels such as Employee Referral, Applicant Referral, Job Portals, and other external branding activities.
• Phone/Initial Screening
• Scheduling of applicants
• Deliver quality candidates to Operations and Shared Services
• Real-time updating of databases, tools, trackers, and system/process documentation
• Involvement in on-boarding, process orientation, and knowledge transfer to incoming team members
• Create and maintain reports/trackers that would be useful in evaluating and updating our data that revolves around: hiring turnaround time, cost per hire, return of investment
• Evaluate and measure the effectiveness of existing sourcing channels, industry partners, and vendors

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please make sure to fill out this application form: https://bit.ly/iopexphrecruitment
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting

• Employment Type

• Job Functions

• Strategy/Planning
• Training

• Skills

• English
• Microsoft Excel
• Multitasking
• Microsoft PowerPoint
• Microsoft Word
• Communication
• Skilled Multi-tasker
• Phone Manner
• VBA Excel

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal 

Looking for a new challenge? Join a company where YOU matter!

We are looking for an awesome and talented Training Manager who wants to join our growing #happy@work team!

Job Description:

A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employees’ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.

Responsibilities:

• Overseeing all aspects of the delivery of training
• Point of Contact of the client for all training related issues
• Improving processes and performance that enhance bottom line results
• Working closely with business partners and clients to resolve all training related issues
• Creating and implementing process improvements
• Improving efficiency and accuracy of training process
• Evaluating the effectiveness of the training based on the client requirements and expectations
• Managing the staff in accordance with company policies, procedures, and client metrics
• Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
• Develop training manuals that target key results and training programs that address specific business needs
• Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
• Keep well-informed of training trends, skills capabilities, and best practices
• Responsible for all training compliance parameters and audit requirements

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

Get hired on any of the roles below and be eligible for a 10k signing bonus!

• Employee Engagement Specialist
• Senior Employee Engagement Specialist
• Employee Engagement Lead
• Senior Employee Relations Specialist
• Employee Relations Specialist
• HRBP - Employee and Labor Relations

We are hiring for HR Employee Engagement Specialist for our #iOPEXhappy@work team!

Must have:

• Must be a graduate of BS Psychology, Human Relations Management, Humanities and the likes
• Experience in initiating and handling employee engagement activities
• Must have experience with Employee engagement Specialist for 3-4 years
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills
• Willingness to work on a graveyard/night shift schedule onsite in Bonifacio Global City, Taguig City

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal 

Feel the essence of true innovation with iOPEX Technologies. Join us now!

Be a Key Sales Account Manager/Business Development Executive for our #iopexhappyatwork team. Join us now!

Requirements:

• To assist the organizations sales and growth efforts by contributing to new customer acquisition to assist the organization to acquire new customers and sell additional products or services to existing ones
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity
• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Attend client conferences and meetings in order to network with new and existing contacts
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business

Qualifications:

• Candidate must possess at least Bachelors' degree in any of general subject courses.
• At least 3 years of working experience in the related field is required for this position.
• Required Skills are Lead Generation, Prospecting, Presentation, Closing
• Ability to identify, articulate and sell value over price
• Networking and Relationship Building skills
• A demonstrated ability to communicate and handle people well
• A well-established business and client network
• Excellent written and verbal communication
• Must have good negotiation skills
• Must be able to create good presentations
• Must be detail oriented and an active listener
• Ability to work under pressure
• Be an expert on the company’s products and be able to pitch them effectively in any situation.
• Be able to demonstrate good knowledge of the industry and markets in which the company operates.
• Have an aptitude for sales and spotting business opportunities

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

We are hiring for Content Writers/Proofreaders for our Pioneer Account!

Requirements:

• Fresh graduates with excellent written and oral communications skills are welcome to apply
• Preferably with 1 year of Content Writer/Proofreading experience
• Excellent oral and written communications skills are required for this position
• Must be willing to work onsite on a shifting in BGC, Taguig

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application form: https://bit.ly/iopexphcontentwriter
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Technical Support Engineer I

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

RESPONSIBILITIES AND DUTIES

• Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
• Work within a global support team covering 24x7x365 operations
• Able to write effective handoff from shift-to-shift for support issues
• Provides proactive patch/upgrade planning including version compatibility
• Creates and manages support cases in Avid’s case management system as appropriate
• Reproduces and logs bugs as required
• Engages additional specialized Avid resources when needed
• Follows up on customer issues with appropriate Avid internal groups
• Liaises with appropriate Avid management on a periodic basis to ensure visibility
• Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)

SKILLS

• You have a passion for Avid technology and expert knowledge of Avid solutions.
• You have expert knowledge of post-production workflows.
• You have experience in the Media Industry (Production and Post-Production)
• You are a mature technology professional with exemplary judgment and business acumen.
• You will own customer issues, from start to finish.
• You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
• You are self-starter who is comfortable with taking the initiative.
• Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
• You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

• BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
• Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
• Knowledge of post-production workflows, terminology, and equipment a plus
• Broadcasting experience a plus, but not a requirement
• Knowledge about network architecture and troubleshooting required
• Knowledge about Linux shell and computer programming is a plus.
• Excellent English verbal and written communication skills required; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Technical Support Agent Level 1
Mandaluyong City, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.

As a Technical Support Representative, you’ll represent the account and interact with clients through resolving product or service problems and ensure they are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day could see you:

·       Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

·       Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

·       Answer customer inquiries and transfer calls to the appropriate department as necessary

·       Ensure customer satisfaction by providing exceptional customer service

·       Create, maintain and update customer records with complete and accurate information

·       Contribute innovative ideas in the improvement of the customer journey

·       Ensure quality and standards, policies and procedures are maintained at all times

·       Perform other related duties as assigned by management

·       Championing team culture based initiatives such as the client's way

·       Handle complex cases and manage complaints that may occur through repeat interactions

A BIT ABOUT YOU

·       Basic understanding of home internet service and set up – Solutions Specialist Way

·       A solutions provider with a “CAN DO” attitude

·       Good organizational skills and the ability to multitask and prioritize

·       Excellent verbal and written communication skills

·       Problem solving and decision-making skills

·       Displays strong complaints handling and negotiation skills

Join the A-Team and experience the A-Life!

Come for the job. Stay for the challenge. Be an iOPEXian now!

Requirements:

• Must have good to excellent communications skills
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

1 Day hiring Process:

• Initial Interview
• Final Interview

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• Shift system

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please complete this application form: https://bit.ly/iopexphilyana
• Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Title: Technical Support Specialist

Working Hours: Full-time, Mondays - Fridays, TBD

Location: Remote

Pay Rate: $1200 - $2000/month

About the Role:

We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and finding appropriate solutions. Your primary goal will be to ensure that our customers receive prompt and effective technical support.

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Guide customers through the setup and configuration of software and devices
• Document and track customer interactions and resolutions in our support system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Maintain product knowledge and stay up-to-date on industry trends

Summary of Requirements:

• 1+ year of experience in a technical support role
• Proficiency in HTML, CSS, and JavaScript
• Strong coding skills
• Proficiency with Shopify App
• Familiarity with Liquid is preferred
• Excellent communication and customer service skills
• Familiarity with CRM software and ticketing systems
• Ability to work independently and in a team environment
• Attention to detail and strong organizational skills

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Sales Representative

Working Hours : Standard hours: 8:30 AM - 5:30 PM CST, five days a week, with at least one weekend day off. (Flexibility required for occasional weekend support, compensated with alternate weekdays off)

Holidays : US Holidays

Salary Range: up to USD 2,000/month

Perks & Benefits: : 

• Generous paid time off: 12 days plus tenure-based additions, with 8 recognized holidays.
• Comprehensive leave policies including paternity (4 weeks) and maternity (10 weeks) leaves, bereavement leave, and the flexibility of working from home.

About the Company:

Company’s Core values:

● Communicate clearly, professionally, and with kindness

● Hustle but don’t rush

● Ownership of results

● Innovate, adapt, and improve

● Conscientious attention to detail

● Elevate attitudes and have fun

● Support one another generously

Do you align with our core purpose and values? Ready to make impactful moves with a team that values innovation and customer satisfaction as much as you do? We don't just move items; we move forward together. Apply now and be part of our journey to redefine the moving experience!


About the Role:
The company is on the lookout for a Sales Representative who embodies the spirit of innovation and a customer-first mindset.

Do you thrive in the competitive environment of sales, delight in surpassing targets, and

excel in crafting connections with customers? If so, check out our core purpose below:

Company's Core Purpose:

Make moving easy and fun (cause it usually sucks) by providing a customer service experience so remarkable, so exceptional across every touch point, that it will be studied in college courses and analyzed in books. We will be the example that all other moving companies strive to model themselves after. If this core purpose gets you excited and you feel like you can help us achieve this goal, then keep reading! We would love to have you on board!

Key Responsibilities:

● Engage with clients through 10-12 minute inbound calls, navigating each conversation with our SPEED framework's grace.

● Proactively reach out to follow up on web inquiries, ensuring every online booking is seamless.

● Dive deep into customer needs, echoing the company's ingenuity in providing brilliant solutions.

● Master our CRM to offer spot-on moving estimates, always ready to seal the deal with confidence.

● Aim for a 50%+ conversion rate, setting a new benchmark in lead conversion.

● Embrace our advanced phone system for stellar efficiency and insightful data tracking.

● Consistently hit sales targets, with monthly goals ranging from $91k to $150k in booked revenue, adhering to our sales best practices.

• A seasoned sales professional with a track record of achieving and exceeding targets.
• A relationship builder, expert in tuning into customer needs and establishing rapport.
• Energetic,bubbly great at adding and subtracting when writing sales notes, comfortable to numbers 
• Proficiency in Monday.com, Gmail, Google Docs is a plus
• A multitasking maestro, capable of handling multiple conversations with ease 
• Exceptional in active listening and navigating objections, with a knack for thriving in fast-paced, sales-centric environments.
• A persistent, result-driven individual with boundless energy and a collaborative spirit.
• Tech-savvy, with a solid handle on CRM systems and a reliable internet connection to stay connected with our team and customers.
• Experience working with a moving company will also be a plus.

Position: Graphic Designer

Working Hours: TBD

Salary Range:  USD 900 - 1,200/month

Job Summary:

As an Offshore Graphic Designer, you will be an integral part of our creative team, delivering high-quality visual content while working remotely. You will collaborate closely with our marketing and design teams to create compelling graphics that align with our brand identity and support our marketing efforts.

Main Responsibilities:

• Design and produce visually stunning and on-brand graphics, images, and layouts for email campaigns, online advertisements, and SMS marketing messages
• Collaborate closely with the marketing team to understand campaign objectives, target audience, and messaging requirements, and translate them into creative visual solutions
• Develop creative concepts and design mock-ups for email templates, ad creatives, and SMS graphics, considering factors such as user experience, responsiveness, and conversion optimization
• Create engaging and dynamic animated graphics and videos for use in email, ads, and SMS messages, utilizing tools such as Adobe Creative Suite (Photoshop & Illustrator) and other relevant software
• Ensure all digital assets adhere to brand guidelines, quality standards, and legal requirements, including copyright and usage rights
• Stay up-to-date with industry trends, best practices, and emerging technologies in web design, graphic design, and digital marketing, and incorporate innovative techniques into design projects

Qualifications:

• 3+ years of experience in web graphic design, with a focus on email, ads, and SMS content creation, preferably in a retail or ecommerce environment
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and other relevant design software
• Strong understanding of design principles, typography, color theory, and composition
• Experience with HTML and CSS for email design and coding is a plus
• Knowledge of digital marketing platforms and tools, such as Google Ads, Facebook Ads

Position: Technical Support Specialist

Work Hours: Mondays to Fridays, TBD

Pay Range: $1200 - $2000/month

Location: Fully Remote

About the Role:

We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and finding appropriate solutions. Your primary goal will be to ensure that our customers receive prompt and effective technical support.

Duties and Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Guide customers through the setup and configuration of software and devices
• Document and track customer interactions and resolutions in our support system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Maintain product knowledge and stay up-to-date on industry trends

• 1+ year of experience in a technical support role
• Proficiency in HTML, CSS, and JavaScript
• Strong coding skills
• Proficiency with Shopify App
• Familiarity with Liquid is preferred
• Excellent communication and customer service skills
• Familiarity with CRM software and ticketing systems
• Ability to work independently and in a team environment
• Attention to detail and strong organizational skills

Dispute Support representatives are responsible for daily reviews of email boxes and queues, working in several different systems to manage workload and support the Dispute team members.  The position handles the high volume, repetitive tasks that allows the team members to focus on cases that are more complex.  Over time and through on-the-job experience, you can acquire the skills and knowledge required to manage more complex dispute related work.  Dispute Support representatives collaborate with several groups internally within Visa.

Essential Functions
-    Review, respond, forward and manage the dispute group email boxes
o    Ensure questions are responded to according to procedures and within the expected timeframe
-    Process dispute cancelations, respond to case status updates, and review reconciliation requests from clients
-    Follow up with any issues with various departments within Visa 
-    Forward escalations to leads and appropriate
-    Work queues via MasterCom.  Check daily for case filings and file cases
-    Review and forward faxed documentation from Rightfax to the appropriate team member so they can work the case within timeframes
o    Create cases for all new disputes received
-    Process all incoming mail and returned mail correspondence
o    Create cases for all new disputes received
-    Monitor mailroom drive for any correspondence that needs attention
-    Process closing duplicate cases that are created in error
-    Work referrals by denying or responding to according to procedures for select clients
-    Process under business minimum disputes according to procedures
-    Maintain a no representment queue during peak season to assist team members with volumes
-    Work off business hours as required to support the global team

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

LOOKING FOR FILIPINO TALENT/PHILIPPINES BASED CANDIDATES

Job Title: Content Marketing Specialist
Salary Range: $900 to $1,500 per month
Schedule: Flexible with 4 hours CET overlap

We are currently seeking a highly motivated and talented Content Marketing Specialist to join our team at Support Shepherd. As a Content Marketing Specialist, you will be responsible for creating and executing the content marketing strategy to drive brand awareness and generate leads. If you are passionate about creating compelling content and have a knack for storytelling, then we want to hear from you!

Responsibilities:

• Develop and contribute content marketing strategies and agenda
• Create engaging and manage LinkedIn contents and website
• Support marketing efforts for in-person recruitment
• Collaborate with key marketing & recruiting team members, create, execute, and manage the content calendar
• Develop and execute social media measurement plan, developing reports, learning/insights, and making recommendations on channel optimizations, future channel opportunities, etc.

• At least 3 years of relevant work experience
• Experience in B2B set-up
• Expert in utilizing Social Media platforms for marketing
• Good communications and written skills
• Proficiency in Canva
• Nice to have Hubspot and LinkedIn experience

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart and continually seeking new ideas. That's us, is it you? At Cubic Telecom, you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. We look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an enthusiastic Software Support Engineer who thrives in a fast-paced, flexible work environment. In this role, you will work closely with Software Developers, App Support Engineers and Service Delivery Managers to ensure the prompt resolution of escalated issues. The role will be responsible for providing third level support, including configuration and some code fixes and facilitating knowledge transfer to our Application Support team.

Responsibilities

• Investigate and troubleshoot issues on Cubic’s software platform.
• Collaborate with software developers and App Support Engineers to identify, evaluate, and resolve application and system issues.
• Take ownership of customer issues escalated by the App Support team and see problems through to resolution.
• Support consistent uptime of the platform by reacting to alarms, monitoring performance and escalating issues to service owners as required.
• Document customer interactions and resolutions accurately and thoroughly
• Contribute to the development and maintenance of support documentation, knowledge base articles, and best practices.
• Perform root cause assessment and debug all issues and incidents assigned to Level 3.
• Participate in product testing and quality assurance activities.
• Stay up to date with product knowledge and latest industry trends
• Collaborate with cross-functional teams to improve overall product and customer experience.
• Assist Support Engineering Manager with development, documentation and rollout of new operational processes and enhancement and enforcement of existing operational processes.
• Ensure any Production discovered issues result in improvements to the relevant Monitoring and Testing strategies and activities of Cubic teams.
• Assist in PI planning and team refinements to ensure potential issues are discovered prior to production releases.
• Represent Support concerns where needed in technical planning.

Essential Experience and Qualifications

• Bachelor’s degree in computer science, Software Engineering, or related field
• Strong technical troubleshooting and problem-solving skills
• Experience providing software support or customer service.
• Excellent written and verbal communication and technical writing skills
• Attention to detail and strong organizational skills.
• Proven track record of working independently and with small and large teams.
• Ability to work unsupervised and take responsibility for the completion of tasks.
• Adaptable and flexible in approach to work

Desired Experience and Qualifications

• Experience with SQL and relational databases
• Knowledge of and experience with programming concepts
• Experience with cloud infrastructure (Azure)
• Experience in telecommunications or IoT industry.
• Understanding of networking principles and protocols
• Familiarity with Agile/Scrum methodologies

• 25 days annual leave + 2 company days
• Health Insurance
• Pension Contribution
• Income Protection
• ESOP
• Tax saver scheme
• Bike to work scheme
• Sports and social activities
• Great annual office outings (Summer BBQ, Christmas party, charity runs)
• Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
• Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

Position : Customer Strategy Manager

Salary Range : $1000-$1500

Website : http://recess.com.au

Working Hours : US Business Hours

Responsibilities:

• Conceptualize and create strategic presentations and proposals
• Develop budgets for use in proposals and packages
• Support all aspects of sales enablement email communications including but not limited to: copywriting, creation, deployment, communications calendar, and analysis
• Synthesize and analyze program recaps to build strong case studies used for reselling
• Collaborate cross-functionally with Sales and Account Management teams to develop compelling and results-driven sampling campaigns
• Assist with various projects that help with brand storytelling
• Communicate with all levels of management, on status of all projects, changes in strategy, standards, initiatives, priorities and resources if needed.
• Perform other related duties as assigned or as necessary. Remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

• At least 3-4 years of previous experience in a position in strategy or integrated marketing
• Knowledge of sampling, digital, shopper marketing, e-commerce and/or CPG a plus.
• Strong copywriting skills required
• Strong presentation skills, speaking ability and interpersonal skills.
• Understanding of core advertising and marketing functions.
• Ability to prioritize multiple demands simultaneously.
• Self-motivated; self-starter; meticulous attention to detail.
• Proficiency with computers including in-depth knowledge of Google Suite 
• Ability to communicate effectively in person, phone, and email
• Strong time management skills
• Comfort working in a fast-paced, hands-on, rapidly changing environment

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description:

• To perform support & service sales in the accomplishment of the primary objective of the company in terms of sales and customer satisfaction.
• Assist in serving & monitoring customers via regular customer visits/front office activities to allow proactive identification and suggestion of opportunities in the team.
• Prepares quotations, coordinates quotes, provides customer service and manages customer accounts. 
• Support in the timely collection of sales and serve as a liaison between a company and its customers when necessary
• Responding to calls and emails, analyzing customer needs, and providing the necessary corrective measures.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.