The Inventory Accounting Analyst is responsible for managing the inventory accounting functions of U-BIX Corporation. This role involves ensuring the accuracy and integrity of inventory records, analyzing inventory transactions, reconciling inventory accounts, and supporting the month-end close process.

Key responsibilities:

• Review and analyze inventory transactions to ensure accuracy and completeness
• Perform regular inventory reconciliations to identify and resolve discrepancies
• Assist in the preparation and analysis of inventory-related financial reports
• Collaborate with cross-functional teams to improve inventory control processes
• Support the month-end close process by preparing and posting journal entries
• Assist in the implementation and maintenance of inventory management systems
• Conduct periodic physical inventory counts and ensure proper valuation of inventory

The ideal candidate for this position has strong analytical skills, attention to detail, and a solid understanding of inventory accounting principles and practices.

• Bachelor's degree in Accounting, Finance, or related field
• At least 2 years of experience in inventory accounting or related role
• Proficiency in Microsoft Excel and other accounting software
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Knowledge of inventory management systems and procedures

ONLY OPEN TO FILIPINO CANDIDATES

Position: Data Analyst
Company/Client: Oma's Pride
Company Website: http://omaspride.com
Work Hours (Client): 8 am to 5:30 pm EST, 1 hour break, Mon. - Fri.
Work Hours (MNL): 9 pm to 6:30 am MNL, 1 hour break, Mon. - Fri.
Holidays: Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.
Pay Range: $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD


Company/Client Overview:

Oma’s Pride is a 4th generation family owned and operated premium natural, raw pet food manufacturer. A trailblazer since the the 1990’s in feeding raw, and maintaining as one of the best quality food one can feed their pets, Oma’s Pride is scaling at a rapid pace in the e-Commerce, wholesale, distribution, and retail channels. At such rapid scaling with a lean team it requires unique talent to assist in this exciting period of growth, and that’s where you come in.

The ideal candidate is one that is data-driven, adaptable, organized, and is a go-getter. This candidate will be working closely with the Technology and Finance teams. This ideal candidate has the knowledge and experience working with large data sets utilizing spreadsheet functions and macros, is able to effectively report and communicate in professional, detailed, and concise manner across internal members and to partners.

Duties and Responsibilities:

1. Project Management Assistance and utilizing PM tools to track deadlines and deliverables. 

2. Create and maintain financial audits and reporting

• Sale refunds, chargebacks, and credits to identifiy mistakes 
• Weekly sales scorecard per channel to compare costs and revenue and identify gaps. 
• Routined monthly data entry from various sources for already built models 
• Inventory reporting 

3. Write professional emails and correspondence to clients, partners, and internal team members. 

4. Maintain clear and effective communication to ensure tasks are completed in a timely manner

Minimum Requirements:

• At least 2-3 years of experience as a Data Analyst
• At least 1 year of experience in Project Management.
• Ability to organize tasks, manage priorities, and ensure multiple projects are on track and meet deadlines.
• Strong written and verbal communication skills for effective collaboration and follow-up.
• Google Suite experience is required with knowledge of building tables, graphs, formulas, and data validation.
• Strong knowledge of financial reporting and analysis.
• NetSuite experience is strongly preferred, but open see if experience in other ERPs are transferable.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to work confidentially.

**LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES**

Job Title: Equity Analyst
Working Hours: M - F 9 AM-5 PM EST for training; flexible after training
Salary: $1,000-$1,800 per month

Company Overview

We are a platform for financial data, company-specific metrics, company research, and beautiful data visualizations for investors.

About the Job

As an Equity Analyst, you will be responsible for analyzing and interpreting market trends, financial statements, and economic reports to provide valuable insight into the performance of a company's equity. You'll also help identify investment opportunities, develop financial models, and conduct research to support our client's investment decisions.

Responsibilities

• Analyze financial statements, balance sheets, and income statements to provide valuable insights to clients
• Data entry
• Data management
• Analyzing and compiling public company financial data
• Keeping our database up to date on a quarterly reporting basis
• Processing customer company or data requests
• Understanding and updating company data if and when financial reporting changes

• Has Minimum 2 years of experience in equity analysis or a related field
• Proficient with Google Workspace and Microsoft Office
• Has a background in Finance and Accounting
• Ability to work independently and in a team-oriented environment
• Strong attention to detail; and ability to manage multiple priorities
• Background in finance and accounting, preferably in financial reporting, financial analysis, and/or equity analysis
• Strong attention to detail and ability to take initiative

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Senior Business Analyst, Salesforce is responsible for supporting the reporting and analytics function of Business Development, Lead Management and the Marketing team.

Your main area of focus will be to manage the database source for the all users and in building a complete picture of all activities within the CRM, ensuring our CRM (Salesforce) is the one-version of the truth for all data across BD and Marketing. A clean CRM with good data will help to reach our company’s revenue goals.

Responsibilities

• Partner with BDE, ISRs and Lead management for activities to ensure accuracy of data in AGS 360.
• Develop and maintain strong relationships with BD Team within assigned region by being tightly aligned with the target accounts, activity, and goals.
• Assist in database mining, Accounts management and database clean ups.
• Assist and guide Lead gen associates in gathering requested data, intelligence and relevant information as exported from the SF database.
• Assist in report and dashboard creations, exports and imports requests from stakeholders for relative BD, Marketing or Lead Management consumption.
• Monitor and report on data quality, finding ways to improve this through clear data definitions, process definitions and guidelines.
• Work with stakeholders to gather detailed requests for improvements or changes to the systems
• Partner with relevant stakeholders such as the AGS 360 Admin team and BD Specialist for platform related innovations, enhancements, and projects.
• Support inbound lead management activities when required.
• Manage Employee Access in Salesforce such as New user account creation, deactivation, re-allocation, assigning access levels, etc.
• Partner with BDE and ISRs for activities related to tools usage and management.
• Assist in Salesforce Dashboard management, clean ups, reviews, and other reporting tasks as needed.
• Managing Salesforce database by Creating/Updating/Deleting/Merging Salesforce records
• Create automations in Salesforce via Process Builder/Workflow/Flow
• Manage 3rd party integrations such as Tableau CRM, Hubspot, D&B Hoovers
• Create validation rules and layouts inside Salesforce.
• Create automations, process improvement processes and innovations within SF to improve business processing and improve user experience.
• Manage, action and status assigned tickets and requests by stakeholders in a timely manner.
• Monitor Salesforce new functionality releases which would be beneficial to the company.
• Meet with stakeholders to gather requirements and propose an optimal solution using Salesforce.
• Create and manage email alerts either via condition or frequency.
• Troubleshoot issues in Salesforce such as Automation failures, user issues or within capability troubleshooting.
• Assist AGS360 Salesforce team, Marketing team, Business Development team, Lead Management team with within scope ad hoc tasks such as DB builds, report setup, upload and exports, modification and basic new user trainings.
• Performs other related duties and tasks defined by the team on a case-to-case basis (within scope)

Job Title:

Job Type:

Experience Required:

Education Required:

Travel Requirement:

Are you curious, motivated, and forward-thinking? At FIS, we value diversity and believe in creating an inclusive and supportive work environment. We invite individuals from all backgrounds, including elderly, refugees, people with disabilities (both visible and invisible), LGBTQIA+ individuals, veterans, and more to apply. We are a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!

What you'll be doing:

• Implementing and monitoring Windows Patching processes in different environments
• Identifying and resolving system problems, completing audits, and implementing improvements
• Working with project managers, account managers, and relationship managers to enhance support services and resolve client escalations
• Collaborating with other client support managers to drive process and productivity improvements
• Leading the development of client support programs and process enhancements to improve external customer service
• Monitoring and reporting key performance indicators on a daily, monthly, and yearly basis
• Performing other related duties as needed

What you bring:

• Knowledge and experience with Windows operating systems and related hardware and utilities
• Familiarity with management reporting, operational procedures, and management information systems
• Excellent verbal and written communication skills, catering to technical and non-technical audiences
• Strong decision-making, problem-solving, team-building, organization, negotiation, conflict management, and time management skills
• Ability to effectively negotiate and handle complex, confidential, and sensitive information
• Capacity to work closely with executive management, providing essential information and making recommendations
• Willingness to share technical and industry knowledge and expertise with others

What we offer:

• A competitive salary and comprehensive benefits package
• A positive and motivating work environment with dedicated and supportive colleagues
• Various career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works on a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted through agencies or any other third parties.

#pridepass

Conduct industry and market research for global pharmaceutical and life science industry;

• Support investment banking transactions including: pitchbook preparing, roadshows, due diligence, business/asset valuation, investors relations, etc.;
• Business development activities to support for global client expansion;
• Publish industry reports (for analyst position only)

You will

• Work with top global entrepreneurs, venture capitalists, bankers etc.;
• Develop insights on key trends and life science technology;
• Gain exclusive working experience on licensing, M&A and investment advisory;
• Participate in regular training and team building.

• Excellent communication skills in English, both written and verbal;
• Medical professional or medical background is preferred;
• Overseas education background or working experiences is a plus;
• Strong attention to details with well-developed analytical skills.
• Efficient with data-driven research and report writing;
• Passionate and knowledgeable about life science, venture capital and M&A

What will you contribute?

The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs

• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments

• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams

• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality

• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

• Validate defects thoroughly by ensuring that the described scenarios are fixed

• Build and provide simple scripts with the assistance of senior colleagues when necessary

• Write technical specifications and best practices documentation

• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Required Experience:

• University degree in Computer Science, Mathematics, Business IT or related major

• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)

• SQL/ Java/ C#

• Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)

• Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus

• Excellent written and verbal communication in English

• Analytical abilities, attention to detail, stability, responsibility as well as customer focus

• Ability to work independently as well as part of a customer facing team

*************************************************************************************************************

The above statements describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

*************************************************************************************************************

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

JOB DESCRIPTION

The People and Culture Advisor plays a vital role in fostering an environment where our people thrive, and our organization excels. The mission of the P+C Advisor is to provide a seamless and delightful employment experience for our workforce, and to champion the well-being and professional growth of our employees.

Reporting to the People & Culture Lead, this role will be involved in responding to day-to-day P&C queries, supporting processes, administration and systems to provide an amazing employee experience. You will support onboarding, learning and diversity, recruitment and contribute to a positive workplace culture that supports the overall success of our organization.

As P&C Analyst, you will be responsible for:

• Facilitating the onboarding process for new hires, ensuring a smooth integration into the technology consulting environment
• Act as a point of contact for employee inquiries and concerns, providing timely and appropriate resolutions.
• Being a culture champion and striving to foster a positive and collaborative team culture
• Support HR initiatives aimed at fostering a positive and inclusive workplace culture.
• Assist in organizing team-building events and initiatives
• Coordinate and track professional development initiatives, including technical training programs and certifications.
• Provide administrative support to the HR team, including scheduling meetings, preparing reports, and managing departmental documentation.
• Utilize HRIS tools to maintain and update employee records, ensuring data accuracy and compliance.
• Generate reports and analytics to support HR initiatives and decision-making.
• Stay informed about changes in employment laws and regulations, ensuring the company's HR practices remain compliant.
• Assist in managing relationships with external vendors and suppliers.
• Own company Merchandise ordering
• Own organisation of company awards (ordering and delivery) and company wide events

Position : Accounting Operations Analyst 2

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred
• Proficient in other Microsoft Office programs: Word and PowerPoint.
• Excellent English verbal and written communication skills.
• Team player who is organized, proactive, and works well with others
• Comfortable working in a high-growth organization with a sense of urgency

Salary: P160,000 to P200,000 (Monthly Package)

Shift: Monday to Friday (09:00 AM - 06:00 PM, AU VIC Time)

What are we looking for?

Skills Required:

• At least 5 years in Configuration Management Database – ideally Retail Industry exposure.
• IT Infrastructure technical experience specifically:  ServiceNow Platform, experience in Correlating Data in ServiceNow Database, Store Solutions, Security and redundancy, Large scale, complex and distributed business environments.
• Expertise in Windows desktop and server technologies including Desktop Applications.
• Appropriate tertiary qualifications.

Nice to Have:

• Relevant Certifications: ServiceNow System Administrator, ServiceNow Certified Implementation Specialist – ITSM, Discover, service Mapping
• MCSA, RHCSA, OCP (Microsoft/RedHat/Oracle), CCNA or equivalent
• Print Technologies
• Remote Support
• SOE Design, development and deployment
• Mobility i.e. Blackberry, BES, IPhone, ActiveSync, Portable Data Terminals
• Microsoft Exchange, LANDESK (or equivalent), Active Directory

What will you do?

• The CMDB technical lead is the technical resource defining and owning the Configuration Management Database (CMDB) platform.
• Defining requirements and creating a CMDB blueprint. Ownership, maintenance and enhancement of technical platform and processes and all related documentation such as but not limited to service and data models.
• Selecting tools to support the configuration management process.
• Constructing, populating, federating, and automating the data into the CMDB, which includes both the data and process perspectives.
• Moving the CMDB into production.
• Facilitates Configuration Management audits. Reviews and approves all changes to the Configuration Management System infrastructure where applicable.
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.

• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management System.
• Oversees the design, coding, and testing of reports as needed.
• Reviews and approves all requests for administrator log on credentials / access rights to the Configuration Management Tool (ServiceNow).

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3x/week office-based, Monday-Friday)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Ou client --- Australia's leading retailer and supplier of office products and solutions for small and medium-size businesses, students and households operating through nationwide.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

WHAT IS YOUR ROLE

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

WHAT WILL YOU DO

• Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
• Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
• Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
• Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
• Generate regular reports on workforce performance, trends, and efficiencies.
• Create business reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Client Success, in reaching their goals through analysis
• Generate ideas for process and service improvement planning
• Produce daily, biweekly,  monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

YOU HAVE…

• One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
• Ability to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Shopify system.
• As a Senior team member provide learning support to more junior colleagues. 

As a Print Marketing Analyst, you will be working closely with the Print Marketing Manager in spearheading the development and execution of exciting marketing strategies. You will be able to unleash your creativity in the world of catalog and direct mail marketing while leading and managing thrilling catalog projects and collaborating with agencies, vendors, and cross-functional teams. You will also be able to dive deep into data analysis and competitor trends, providing valuable insights to fuel our success. If you're passionate about what you're reading, this is the perfect role for you!

What you'll be doing:

End-to-End Process for Catalog & Direct Mail

• Determines drop dates and circulation forecast.
• Ensures team receives circulation input, prospect signoffs, and results on time.
• Schedules and leads catalog kickoff meetings to ensure accuracy of drop date/page count calendar and that vendor data is delivered on-time and accurately.
• Creates matchback schedule.
• Updates matchback calendar on Confluence.
• Creates QR code requests.
• Creates coupon codes and checks for accuracy.
• Sends info for LDC paper signoff & LOL file approval.
• Manages catalog drop date/page count calendar, including creating version codes and inkjet messages. 
• Manages squinch process.
• Manages implementation of digital catalog.
• Manages seed list.
• Manages ad hoc requests such as Postal Appends project.  
• Coordinates with eCommerce and Creative teams on end dates.
• Manages requestor page with eCommerce.
• Manages creative requests for direct mailers.
• Updates Outlook Integrated Calendar with drop date information & other key dates

Catalog & Direct Mail Budget & Expenses

• Creates cost forecast and ensure accuracy of expense metric.
• Manages expense metric, flags issues, and makes recommendations to pivot or preserve expense metric when applicable.
• Works with Marketing Leads on Revenue Build-Up, create vectors and projections as needed.
• Tracks invoices, provides summary of costs and COGS.
• Approves invoices and submits to Accounting.
• Sends postage estimate to Finance for payment.

Catalog & Direct Mail Operations

• Manages & executes day-to-day catalog & direct mail operations
• Leads weekly catalog meetings.
• Manages meeting agenda and follow up action items.
• Takes and distributes meeting notes to the team.
• Point person for questions and giving updates to cross-functional partners.
• Daily point person for all vendors.

Catalog & Direct Mail Data Management, Reporting, & Analysis

• Business Data
  • Ensures data from the Data Insights team is delivered on time and accurately.
  • Analyzes data including A/B tests, draws conclusions, and shares with the broader team.
  • Builds performance reports and presents business reviews.
  • Creates discount analysis for planning and analysis.
  • Competitive Analysis: Summarizes Belardi trends for team meetings and as needed.
• Vendor Data
  • Ensures accuracy of FTP Connection.
  • Sends hotlines, requests, and suppression files to various vendors.
  • Sends coupon codes to CCC.
  • Sends order data to Postie and other vendors as needed.
  • Sets up matchback file format and business rules.

Vendor Management & Communications

• Main point person for all vendors and other external partners.
• Set up meetings if needed.
• Manages agenda, takes, and distributes notes to team.
• Manages ROI and contract renewal.
• Manages contract approval process.

Performs other duties that may be assigned from time to time.

What you’ll do:  

• Develop and execute effective marketing strategies for catalog and direct mail initiatives.
• Take ownership of end-to-end processes, leading and managing catalog projects from concept to completion.
• Collaborate and maintain clear communication with agencies, vendors, and cross-functional teams involved in print marketing efforts.
• Conduct thorough analysis of data and competitor trends, translating findings into actionable insights.
• Use tools like Excel, Google Analytics, PowerBI and other platforms to pull performance reports, complete analysis, and share findings with the marketing team.
• Prepare comprehensive reports to evaluate the success and impact of print marketing campaigns.

What we’re looking for:

• Bachelor’s degree preferably in Marketing, Business, Communications, or other related
• Minimum one (1) year of relevant experience in project management experience with an eCommerce brand
• Strong Excel and analytical skills and ability to use data to drive decision-making.
• Strong attention to detail and excellent proofreading skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration skills.

Nice to have:

• Experience in Print Marketing such as executing direct mail campaigns or managing catalog projects.

Location: The Print Marketing Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: Power BI Business Analyst

Salary Range: 900 USD to 1800 USD

Schedule: M-F, flexible working hours and overlap of 4 hours for client calls, EST timezone (9am-5pm is the company operating hours)

About the Client

  The clients started their first FP&A roles in 2017. From day one, they were excited to make an impact on the job and become leaders in their space. They quickly found out that even the best teams are weighed down with manual processes causing teams to spend most of their time collecting and cleaning data, not analyzing that.

Over the next half-decade, they spent their time working with various finance teams to learn and implement the best no-code automation, analytics, and AI tools to completely transform the way finance teams do their work. Today it is the company’s mission to empower finance teams everywhere to unlock the power of automation and analytics that is at their fingertips.

About the Role

The Power BI Business Analyst role involves client interactions while designing and maintaining solutions and dashboards.

Responsibilities:

• Engage with clients to understand their requirements and provide effective solutions.
• Collaborate on project scopes and objectives with clients.
• Design, develop, and maintain Power BI solutions and dashboards.
• Implement Data Analysis Expressions (DAX) for effective data modeling.
• Utilize SQL for data extraction, transformation, and loading (ETL) processes.
• Possess strong business acumen to understand clients' cash flow, income statements, and balance sheets.
• Interpret financial reporting requirements within a business context.

Requirements:

• Minimum 2 years of relevant experience; emphasis on skill level.
• Above average to excellent communication skills
• Proficient in Power BI, DAX, SQL, and Data Modeling.
• Strong understanding of how businesses analyze cash flow, income statements, and balance sheets.
• Familiarity with financial reporting and its alignment with business objectives.

BreederDAO, a fast-growing blockchain startup, is seeking a Technical Recruitment Associate to join our dedicated team. As a Technical Recruitment Associate at BreederDAO, you will play a crucial role in sourcing, attracting, and hiring top technical talent to support our innovative projects and initiatives in the Play-to-Earn space. This is an exciting opportunity to be part of a dynamic and collaborative team, working at the forefront of blockchain technology.

Responsibilities

• Partner with hiring managers to understand technical hiring needs and requirements
• Source and attract highly skilled candidates through various channels, including job boards, social media, and professional networks.
• Screen and evaluate candidate resumes and portfolios to identify qualified candidates.
• Conduct technical interviews and assessments to assess candidates' technical skills and suitability for specific roles
• Collaborate with the HR team to ensure a smooth and efficient recruitment process
• Build and maintain relationships with candidates and provide a positive candidate experience throughout the recruitment process
• Stay updated on industry trends and developments to contribute to the continuous improvement of the recruitment process and strategies

• Bachelor's degree in Human Resources, Psychology, or any related field
• 2+ years of experience in technical recruitment or talent acquisition, preferably in the tech industry
• Proven track record of sourcing and hiring technical talent
• Strong understanding of technical roles and requirements in software development, blockchain, or related fields
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with applicant tracking systems and recruiting tools

• HMO
• Work From Home
• Leave Benefits
• Token
• Training and Development

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Talent Acquisition Specialist

Working Hours: Monday to Friday 9AM - 5PM EST
  Monday to Friday 10PM -6AM PHT

Salary Range: 800-1,200 usd/month

Holiday: US Holidays

About the company: 

A staffing company connecting developers and clients across the world.

About the role:

Looking for someone who can help me source blockchain engineers for the talent marketplace I'm building. They should be smart, resourceful, used to startup life, and able to do technical talent recruiting.

Duties and Responsibilities:

• Recruit software engineers through LinkedIn and other job portals
• Draft job descriptions
• Reach out to candidates, prescreening them, and conduct interview

•  Possess at least 2 years of experience in recruiting software engineers

• Experience in using Linkedin Recruiter 
• Exhibit great verbal and written communication skills
• Display enthusiasm for high-touch and responsive engagement with candidates

Bonus:

• Background/knowledge  in Crypto industry
• Proficieny in using GitHub and Twitter is an advantage

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : Technical Project Manager

Working Hours : 6 pm to 2 am PHT

Salary Range : 1000-2000 USD/ month (Depending on the interview result and the client's approval)

The Technical Project Manager will lead assigned projects and oversee the planning both strategically and technically. The successful candidate should possess a keen aptitude for managing cross-functional teams, delivering value-based business solutions, and driving continuity of our company vision among stakeholders.

Key Responsibilities:

1. Setting project goals and coming up with plans to meet those goals.
2. Maintaining project timeframes, budget, and overall quality.
3. Interacting regularly with clients and team members to determine project needs.
4. Overseeing the delivery of projects on time and within budget.

• With prior technical project management experience
• a strong strategic vision,
• excellent communication skills

WHAT IS YOUR ROLE

• As a Senior Implementations Analyst, you will be responsible for providing an awesome onboarding experience for Boldr’s new clients, and supporting various initiatives to optimize the processes of our existing client base.
• You will act as a Project Manager and collaborate with internal and external stakeholders to ensure that each client is fully set up with their staffing, documentation, and technological needs.
• Your tasks will include communicating with clients, creating and overseeing Project Plans, building and structuring documentation for knowledge bases and in making sure that the tasks are effectively handed over to the appropriate departments.
• As a Sr. Implementations Analyst, you will also be responsible for acting as a consultant for our clients’ and internal team’s business solutions needs.

WHAT WILL YOU DO

• Take a deep dive and perform audits on the client's systems and processes.
• Create new and modify existing process documentation for workflows within the defined scope of work.
• Proactively identify opportunities for process improvement and optimization.
• Provide support in designing the onboarding and training approach for newly built teams.
• Lead all process and systems-related training for stakeholders.
• Perform internal and client-specific ad hoc tasks as needed Stakeholder Onboarding and Consulting.
• Take point in performing staffing, process, and systems audit, and provide recommendations based on findings.
• Lead necessary handover sessions and post-implementation reviews for a smooth transition of operations to necessary departments.
• Build templates and frameworks for executing solutions-related deliverables, and act as a consultant for process and tech optimization across Boldr’s new and existing client base Project Management.
• Take point in the planning, execution, monitoring, and closing of client implementations and internal projects - Kick-off new business implementations/projects, and facilitate all internal and client communications throughout your involvement.
• Create, execute, and revise Project Plans as necessary to meet changing needs and requirements.
• Define success and milestones for every project and implementation Monitor the progress of ongoing projects and properly escalate all challenges as needed.
• Fluent in Mandarin
• Work in Chinese time zones
• Able to translate product documentation from English into Mandarin
• Onboarding new clients in China
• Continuous support and communications for clients in WeChat group
• This is not a sales quota-carrying role

YOU HAVE...

• Bachelor’s Degree in any field you’re passionate about.
• Fluent Mandarin
• An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form.

• 4- 5 year of experience on implementations or Project managment.
• Proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics.
• At least 3 years of experience in project-tracking and management.
• An experience or knowledge on project management tools.
• Familiarity on any Helpdesk, CRM, and/or business intelligence software.
• Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
• Ability to accept feedback gracefully and with an open mind.
• An analytical and critical thinker, with an eye for even the most minute of details
• Able to multitask and prioritize with minimal supervision
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Amenable to work on rotating shifts and render overtime work as required

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Primary Purpose:

Work closely with project team members and the business to ensure a clear understanding of business requirements and solution design

Work with IT and business and 3rd party stakeholders to implement quality and defect free changes into IT systems

Use their business, functional and system knowledge and testing industry experience and knowledge of OW standards to provide input into testing strategy. 

Develops test plans and scenarios to meet the testing strategy and scope.  Prepare for and executes all identified test cycles.  Document testing results, and record and track defects to successful resolution.  Communicate testing status.

Support business UAT testers in the completion of UAT on larger projects.  On smaller projects co-ordinate and lead UAT.  Work with functional and development teams to communicate and resolve defects.

Responsibilities include:

o   Develop, update and maintain testing standards and procedures

o   Provide testing estimates based on requirements

o   Prepare Test Case Scenarios and documentation

o   Prepare test data based on requirements/solution design

o   Support developers and functional analysts with unit testing

o   Execute test scripts for all phases of testing

o   Prepare and deliver solutions training activities to business users where required

o   Work with the business teams to ensure full User Acceptance testing is done prior to business sign-off for deployment.  

o   Keep track of any defects arising from the testing or post-go-live, prioritise defects with the business teams and work with technical teams to resolve

o   Input into test reporting on larger projects. On smaller projects prepare test reporting and communicate status to stakeholders

o   Work with the appropriate business and IT teams to resolve any issues that arise out of the testing process

o   Participate in the release control process (when application changes are transferred from build to test) to ensure that solutions meet business requirements

o   Inform/escalate to appropriate team/s of any issues that may affect the schedule, budget or quality of build changes or the testing process

o   Participate in the deployment and production verification process (when application changes are deployed to production and go through production verification testing and hypercare support) to ensure that solutions meet business requirements

• At least 5 years I.T. experience

• Retail industry highly recommended
• At least 3-5 years testing experience mandatory
• Solid experience with Regression Testing
• Experience with relevant Enterprise Solutions (eg SAP, Salesforce Platform including sales processes, PIM, Gains, NetTikit)
• Experience with other system tools used in testing and documentation highly desirable (eg ALM, Jira, Confluence, Sharepoint, ServiceNow, Excel)
• Experience working with 3rd party vendors and integrated environments
• Experience working cross functionally
• Experience working in Waterfall and Agile methodologies
• Understanding of DevOps

Skills/Knowledge/Attributes

• Strong cross-functional testing experience
• Knowledge/understanding of Corporate Applications systems and IT architecture integration between systems
• Love and have a deep understanding of QA
• Knowledge of Best Practice software testing standards
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
• Good understanding of the Software Development Lifecycle (SDLC) and experience working with software development projects
• Agile environment experience favourable
• Experience with use of test management or automated test tools
• Ability to liaise effectively with external IT partners
• Critical thinker
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Excellent oral and written skills
• Customer-focused
• Great attention to detail
• Strong problem-solving skills
• Ability to work creatively

• Day 1 HMO
• Health Insurance
• 100% Virtual Recruitment Process
• Government Mandated Benefits
• 13 Month Pay
• 12 SL / 12VL
• Work-life balance
• Hybrid Setup
• Salary: 120K - 180K
• #ConnectOS30

Position : Data Analyst

Working Hours : M-F, 40hrs/week, flexible(client is open to discussing working hours)

Holidays : US or PH Holidays

Salary Range : $800-1,500/month

About the Company

The company is the operating platform that helps real estate’s most client-centric agents and teams:

• close every deal.
• create a powerful flywheel of repeat and referral business.
• delight clients every step of the way.

About the Role:

We are not after years of experience, we essentially want people who are analytical and good communicators who can learn how our applications work, monitor dashboards, run reports, and configure user accounts/system preferences (not code related). The company is looking for a candidate with a passion for data analysis, critical thinking, and attention to detail. If this is you, we would like to get to know you!

Main Responsibilities

• Work with large datasets in Excel to identify trends, patterns, and insights
• Create visually appealing and informative PowerPoint decks to present findings to various stakeholders
• Conduct product research and design compile findings in Google Docs
• Develop and maintain dashboards and reports to track key performance indicators
• Collaborate with cross-functional teams to support data-driven decision making
• Compile to-dos and build roadmaps for achieving strategic objectives
• Handle workflows, data collection, data entry, and analysis in proprietary systems.

Tools to use

• Google Workspace
• Office 365

• At least 2-5 years of relevant experience
• Working knowledge of Excel and Google Sheets
• Excellent written and oral English skills
• Strong analytical, critical thinking, and problem-solving skills
• Attention to detail and strong organizational skills
• Ability to work collaboratively in a fast-paced environment
• Any real estate experience (ex: working as a virtual assistant to a real estate agent, working with real estate companies, etc.) is preferred but not required