WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title:  Software Quality Assurance Analyst

Salary Range: 1000-1800 USD per month

Schedule: M-F, 9AM - 5PM US/Pacific time

About the Role:
The client is seeking a Software Quality Assurance Analyst in the Philippines to help build and grow a world-class engineering team and culture. While reporting directly to the VP of Engineering you will build out a new software category within the massive trillion dollar commercial construction industry. We have a hands-on culture and expect the same of all our team members. You will play a pivotal role in enhancing our software solutions, ensuring they meet both our high standards and the evolving needs of our customers.

Responsibilities:

• Analyze Requirements: Work within a cross-functional team alongside our product team, developers, and other members of QA to review and analyze system specifications to ensure clarity and testability.
• Test Case Development: Write, prioritize, and execute detailed, comprehensive, and well-structured test cases based on the requirements.
• Manual Testing: Perform thorough manual testing to ensure software functionality aligns with specifications.
• Collaborate with Team: Work closely with automation engineers to transition manual test cases into automated scripts.
• Bug Reporting: Document and track bugs meticulously, working with the development team for timely resolutions. Track and update the team with metrics which capture trends and offer insights.
• Continuous Improvement: Participate in sprint retrospectives and suggest improvements to enhance QA processes and practices.
• Reporting: Regularly update the team and management on test planning, test execution, and the status of software quality.

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3 years in software quality assurance, preferably in a startup or fast-paced tech environment.
• Technical Proficiency: Strong understanding of software QA methodologies, manual testing techniques, test management tools, and processes. Experience in writing clear, concise, and comprehensive test cases.
• Familiarity with Agile Methodologies: Experience working in an agile development environment and a good understanding of its challenges and opportunities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively articulate technical challenges and solutions.
• Analytical Mindset: Strong problem-solving skills with a detail-oriented mindset.
• Adaptability: Ability to adapt to rapidly changing technologies and environments.

Desirable

• Certifications: ISTQB certification or similar is a plus.

Skills

• Analytical and Critical Thinking: Ability to analyze requirements and formulate effective testing strategies.
• Attention to Detail: Keen eye for detail and a commitment to delivering error-free software products.
• Collaboration: Strong team player, with the ability to work closely with developers, automation engineers, and other stakeholders.
• Time Management: Excellent organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Continuous Learning: Eagerness to learn and stay updated with the latest QA trends and technologies.

About You

We want you to be a part of our success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully many of these resonate with you!

• Passion and enthusiasm for your work and company
• Love to take the initiative
• An upbeat, positive and good-to-be-around attitude
• Sense of humor
• Is a “doer” with a hands-on approach
• Commitment to excellence
• Articulate and able to influence without direct authority
• Excellent ability to work within a team
• You foster trust and accessibility
• Collaborative
• Intellectually curious
• Ability to build relationships and earn the respect of other teams
• Organizational tolerance: able to work with ambiguity and constant change
• Enjoys and has implemented change
• Believe strongly in your abilities

More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a self-starter growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company’s mission to build the industry standard in digital change order communication for the commercial construction industry.

Position Summary: 
Provides analysis to different functions primarily to Sales, Marketing and Customer Service. Responsibility scope may include collaboration and back up supporting, but not limited to Manufacturing/Operations, SIOP,  Sourcing, Finance and management, of the entire business in reviewing, analyzing, documenting and validating user requirements, applications and processes. Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business growth in the current and new revenue streams.

Major Responsibilities:
•    Gathers and evaluates data from multiple sources.  Analyzes, reconciles and identifies measurable opportunities for improvement.  Identifies and implements audit processes to ensure data issues are identified, tracked, reported and resolved in a timely manner. 
•    Develops and maintains processes to continuously monitor data quality and integrity across the business. Creates and maintains workflows and approval processes based on internal stakeholder requirements 
•    Acts as subject matter expert for new processes, KPI’s, and data management. Collaborates with external and internal customers to analyze information needs and functional requirements. Partners with various leaders to design optimal solutions that meet the business needs of our internal and external customers. 
•    Coordinate with different functional teams to implement models and monitor outcomes. Develop processes and tools to monitor and analyze model performance and data accuracy. Develop custom data models and algorithms to apply to data sets.
•    Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
•    Assess the effectiveness and accuracy of new data sources and data gathering techniques.
 

Required Education / Experience / Skills: 
•    With experience as a Data Analyst or a related field.
•    Candidate must possess at least a Bachelor’s Degree, preferably but not required ( Computer Science, Business and Sales related courses, Industrial Engineering) 
•    Detail oriented and accurate.
•    Proficient in MS Excel (including pivot tables).
•    Strong analytical skills related to working with structured and unstructured datasets.
•    Flexible, able to work on own initiative, deal with more than one project at a time, can work under pressure and tight deadlines, and prioritize tasks accordingly. 
•    Very good communication skills, verbal and written.
•    Self-starter and a strong team player. 
•    Sophisticated problem-solver
•    High knowledge of Power BI or similar analytics tools
•    Strong understanding of SQL 
•    Python or R language experience 

Preferred

•    Power Platform Apps  - Power Apps, Power Automate
•    Oracle Knowledge

Travel: As needed
Language: English
 

About Regal Rexnord

Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability.  The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

We are looking for an experienced and versatile Technical Project Manager who will be overseeing software development projects and initiatives that develop and maintain our products and services, organizing the project resources and managing the project stakeholders, including a team of software developers and analysts. The role makes plans, coordinates people and processes against requirements and ensures that projects are delivered on time, within scope, of quality, and produce the desired results.

A self-starter, independent thinker, curious and creative person with ambition and passion.

Responsibilities:

Defines project scope and leads the development, documentation, and implementation of software development projects and change initiatives in line with organizational policies and strategies, defining and maintaining realistic project plans and monitoring progress against agreed quality and performance criteria

Makes recommendations on strategies for improvement from the initial project engagement through closure and looks for growth opportunities on the engagement

Works with higher management and the team to facilitate the internal review of processes and project engagements

Develops trusted relationships across the business to facilitate open dialogue and identifies the communication needs of each stakeholder group, ensuring engagement and obtaining formal agreement from relevant stakeholders on scope, requirements, and delivery

Identify risks and dependencies throughout the duration of the project and work with higher management and the team on risk mitigation. Ensures that risks are documented, effectively managed, and communicated.

Ensure that all projects are delivered on-time, within scope, and of quality

Develop a detailed project plan and use project tools to monitor and track progress

Ensure test environments, test data, and test scripts are prepared. Detailed test scripts should be thorough and well-documented for use in future regression tests

Work closely with higher management on product implementation and roadmap

Outline development efforts and set expectations with stakeholders

Ensure necessary changes and enhancements are implemented and documented as per product standards and guidelines.

Minimum Requirements:

• Proven track record of successfully leading and managing a software project team.
• Experience in working with team members in different time zones and locations
• Adaptable, able to work across diverse teams and functions across multiple cultures
• Demonstrated experience and expertise in planning and monitoring processes for capital projects, involving system development, integration, and implementation
• Experienced in project planning, risk management, conflict management, and people management, having worked with technical teams and driving initiatives/work across multiple areas from a solution development perspective
• Hands-on experience on project management tools like TFS or JIRA
• At least 3+ years of experience in project management for software development projects
• Experience in interpreting business needs of users and translating them into technical requirements
• Experience in design and development of SaaS solutions for the web and native mobile apps
• Knowledgeable about both theoretical and practical aspects of project management as well as project management techniques and tools
• Understands application programming, database, and system design especially for software solution delivery
• Well versed with software development life cycles and software release processes
• Strong analytical and product development skills
• Experience in agile methodologies
• Strong verbal communication skills
• Quick learner, able to develop subject matter skills
• Being able to manage multiple projects at the same time

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

WHAT YOU WILL DO:

• Summarize energy data and extrapolate results to estimate carbon emissions.
• Document the overall process from data capture to data synthesis and data summary.
• Collaborate effectively with cross-functional teams and stakeholders to deliver high-quality results.
• Ensure data accuracy, consistency, and integrity by conducting quality checks and collaborating with relevant teams.
• Conduct legal research and analyze legal data when needed.
• Stay abreast of changing environmental regulations, standards, and reporting requirements related to carbon emissions.
• Perform other roles as may be deemed necessary within the People and Legal Ops Department.

WHO YOU ARE:

• College Graduate
• Proficiency in data analysis
• Proficient with Microsoft Excel, including experience using Pivot Tables
• Analytical, organized, and detail-oriented approach
• Creative problem-solver and comfortable proposing solutions when the data available for analysis is incomplete.
• Willingness to learn and open to cross training.
• Ability to manage shifting priorities and multitask effectively.
• Familiarity with sustainability reporting frameworks is a plus.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Technical Recruiter

Working Schedule: Monday to Friday, 8 AM to 4 PM (EST) | 8 PM - 4 AM (PH Time)

Salary Range: $800 - $1,200 / Monthly

ABOUT THE COMPANY
Technology community and consulting firm headquartered in Virginia. Our main focus is on assisting high-growth startups in emerging tech markets by building their product and engineering teams. We began our journey in 2012, starting from a garage in Leesburg, Virginia, and quickly became a prominent figure in the startup community across the Washington, DC metro area. Over time, we have expanded our support to startups throughout the Mid-Atlantic Region.

RESPONSIBILITIES:

• Conduct extensive online research within the technology startup space to support lead-generation initiatives for sales and recruitment.
• Gain a deep understanding of the startup funding ecosystem, including seed, Series A, B, C, and D funding rounds, and use this knowledge to identify potential clients and business opportunities.
• Utilize tools such as LinkedIn Sales Navigator, CRM systems like Pipedrive, and ATS systems like Lever to streamline and optimize research processes.
• Assist with talent sourcing efforts as needed, leveraging online research skills to identify potential candidates for various roles within the tech startup space.
• Collaborate with sales and recruitment teams to enhance lead generation and candidate sourcing strategies.
• Identify Software Engineering talent to fill current and upcoming job openings with startups from emerging tech markets
• Build and maintain relationships with Software Engineers from various skill sets
• Participate in virtual tech events in the start-up community
• Contribute ideas to help shape and grow the company.
• Assist in new territory expansion
• Research local and new startups, products, and engineering markets
• Increase the company and hatch pad brands so that we remain credible and top-of-mind to our targeted audiences

QUALIFICATIONS:

• At least 1-3 years of Technical Recruiting experience
• Good to Excellent communication skills both written and verbal.
• Bachelor's degree or equivalent experience.
• Proven experience in online research, ideally within the tech startup ecosystem.
• Familiarity with CRM and ATS systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• You possess a comprehensive understanding of the challenges associated with technical recruitment and can generate innovative approaches for sourcing top talent.
• You are driven by self-motivation, possess strong ambition, and demonstrate an entrepreneurial mindset.
  

NICE TO HAVE:

• You have previous experience in organizing and managing recruitment interviews.
• Experience with LinkedIn Recruiter, Pipedrive, and Lever.
• Previous experience in a sales, recruitment, or business development role.
• You’ve worked in a 100% remote startup role before

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed

1. Responsible for customer service, to provide users with rapid, correct, standardized and friendly return visit services;

2. Resolve conflicts and listen to users' opinions and suggestions; Track the progress of customer user problem handling and timely feedback;

3. Cooperate with the team and complete other matters assigned by superiors in a timely manner

1. College degree or above, major in computer science or related is preferred
2. Basic computer operation, proficient in Word, Excel, PPT software
3. Good English reading and writing skills, excellent communication and problem-solving skills
4. Willing to help customers solve technical problems and committed to experiential customer service
5. Ability to learn Xi quickly, solve problems and team spirit
6. Able to maintain a focused and efficient working state in a fast-paced and high-intensity working environment
7. Fluent in English, Chinese is preferred

OPEN TO FILIPINO CANDIDATES ONLY

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Salary: up to 60K PHP

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

WHO WE ARE

At Global Expansion, we are passionate about delivering a Global PEO solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients.

We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team.

Why work with us? It’s simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.

We are building a team that is laser-focused on delivering the best Global PEO solution on the market and would love for you to join us.

WHAT YOU DO

We are looking for an experienced Accounts Payable Analyst to join our team, someone who will assist us with billing. Your key duties will include daily bill entry, bookkeeping, and financial reporting.

Work shift - 1pm to 10pm PH time

Accounts Payable Analyst duties include:

• Review bills, raise and resolve queries when applicable
• Process bills for payment in a timely manner
• Process expense reports
• Process variable expenses such as commissions, allowances, and bonuses
• Prepare payments for approval in banking software
• Assist the accounting team in the preparation of monthly and quarterly reports and financial statements
• Ensure compliance with the terms and conditions set out in the contract
• Coordinate monthly and quarterly close processes
• Create vendors in the accounting system
• Develop and maintain process documents containing details of all procedures, policies and standard operating procedures
• Minimum of 3 years’ experience in accounts payable, accounting, or similar roles
• Knowledge of QuickBooks Online a plus
• Experience working in fast-paced, high volume, transaction oriented environment
• Data entry skills and interest in numbers
• Excellent quantitative and analytical skills
• Strong interpersonal skills and ability to communicate effectively
• Intermediate Excel knowledge (V Lookups, pivot tables, formulas)
• Team player with flexibility to work additional hours to complete the task if required, or help out other team members
• Strong client focus and good communication skills (verbal and written)

Requirements and qualifications

• Minimum of 3 years’ experience in accounts payable, accounting, or similar roles
• Knowledge of QuickBooks Online a plus
• Experience working in fast-paced, high volume, transaction oriented environment
• Data entry skills and interest in numbers
• Excellent quantitative and analytical skills
• Strong interpersonal skills and ability to communicate effectively
• Intermediate Excel knowledge (V Lookups, pivot tables, formulas)
• Team player with flexibility to work additional hours to complete the task if required, or help out other team members
• Strong client focus and good communication skills (verbal and written)

Technologies You Get to Work With:

• QBO – Accounting software
• Microsoft Office Suite, including SharePoint
• Rydoo/Expensify - Expense Management system for internal and external clients

Bonus Skills:

• Experience in working with international clients
• Fluency in another language (s)
• Experience in payroll
• Understanding of customer relationship management

EDUCATION

• Bachelor’s degree preferred – major or concentration in accounting or finance preferred

WHY YOU WANT TO WORK HERE

• Learn best practices and become a SME in your area of expertise.
• Great people. We only hire the best which means you're working with the best!
• This is a permanent remote role!
• Always learning something new! You will develop a wide variety of skills, and get to apply them in different ways.
• Will be part of a growing company where you can see your impact on a daily basis!

WHO WE ARE

At Global Expansion, we are passionate about delivering a Global PEO solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients.

We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team.

Why work with us? It’s simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.

We are building a team that is laser-focused on delivering the best Global PEO solution on the market and would love for you to join us.

WHAT YOU DO

We are looking for a competent AR Analyst to join our Finance team. As an AR Analyst you will undertake a variety of tasks related to revenue generation and accounting. Your main goal will be to help guarantee the company’s issues invoices and collects receivables timely.

Work shift is 1 pm until 10 pm Manila time

**no sponsorships available

AR Analyst duties and responsibilities

• Prepare monthly invoices
• Receive and apply incoming payments
• Manage and track outstanding payments
• Monitor client account statuses and perform credit control

• Lead communications with clients regarding their outstanding balances and payment deadlines
• Answer clients' questions and resolve invoice disputes
• Mentor new staff and conduct training
• Develop process documentation
• 3+ years of experience as an AR Analyst, Billing Specialist, or similar role
• Understanding of GAAP and revenue accounting concepts
• Proven track record of providing client service

Requirements and qualifications

Technologies You Get to Work With:

• QBO – Accounting software
• Microsoft Office Suite and SharePoint
• Rydoo/Expensify - Expense Management system for internal and external clients

Bonus Skills:

• Experience in working with international clients
• Intermediate knowledge of MS Office (vlookups, pivot tables, basic formulas)
• Critical thinker and problem-solving skills
• Team player
• Excellent time-management skills
• Great interpersonal and communication skills
• Experience in payroll
• Understanding of customer relationship management

EDUCATION

• Bachelor’s degree preferred – major or concentration in accounting or finance preferred

WHY YOU WANT TO WORK HERE

• Learn best practices and become a SME in your area of expertise.
• Great people. We only hire the best which means you're working with the best!
• This is a permanent remote role!
• Always learning something new! You will develop a wide variety of skills, and get to apply them in different ways.
• Will be part of a growing company where you can see your impact on a daily basis!

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Minimum Years’ Experience: 3-5

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Salary: P50,000 to P65,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Proven experience as a Helpdesk Support within Managed Service environment.
• Experience in supporting Microsoft Products such as Office 365 and Azure.
• Knowledge with various systems such as Autotask, IT Glue, Datto RMM, PRTG, DATTO Back-up, and Skykick Back-up
• Patch Management
• Server and PC health checks

Nice to Have:

• Experience in supporting Cisco products
• Experience in Ubiquity
• Proven NOC experience

What will you do?

• Analyse and investigate technical issues reported by customers, utilizing problem-solving skills to identify root causes and provide effective resolutions Job Responsibility
• Assess customer support tickets and prioritize based on urgency and impact. Escalate critical issues to higher-level technical support teams as needed
• Effectively resolve basic issues across IT related technologies, systems, and applications such as Hardware, Office 365, Business Application Software, and Network
• Use all available tools, resources, and knowledge base to diagnose the issue and assist with the request
• Take ownership of daily backups, overnight PRTG alerts and check for any issues and escalate or triage as required
• Complete the onboarding and offboarding of clients’ staff as required
• Provide exceptional customer service while employing a logical approach to troubleshooting
• Ensure that the highest standard of privacy and confidentiality are always maintained, and practices are in line with relevant legislation
• Act in accordance with all company policies and procedures including SLA time frames
• Offer advice and guidance where you can see areas for improvements in process and procedures.

Join the awesome team and enjoy these benefits & perks:

• Home-based

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client was founded in 2007 and is a managed IT services provider (MSP) based in Sydney. They were established with the vision of merging their passion for technology with exceptional service. They have curated a remarkable team of skilled technical professionals with expertise spanning the entire IT spectrum. Their primary objective is to guarantee that all customers receive unparalleled levels of service.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Business analyst will help achieve the Group actuarial data transformation initiative.  In this position, you will partner with Group Risk Management and Database teams to accomplish data-driven initiatives within the Group Actuarial and Risk Management team.  The successful candidate will demonstrate a strong affinity for data and data-related processes and assist in enhancing the actuarial/financial reporting function.  In this role, the successful candidate will:

• Partner in the successful execution of data transformation initiatives associated with the group global actuarial reporting database.
• Use actuarial and/or financial knowledge to support data-related analysis, including identifying discrepancies between data sources and proposing solutions which will meet multiple, complex business needs.
• Support the development of integration of automated processes into existing reporting.
• Improve Actuarial data by validating and researching data anomalies and proposing solutions to fit within the existing reporting frameworks.

Required Skills/Experience

• 3+ years of experience in (re)insurance, actuarial, accounting, or financial functions.
• Knowledge of data-driven processes and technologies in key financial functions.
• Demonstrated proficiency MS Excel (advanced spreadsheet knowledge, formulas, pivot tables, VBA macros, etc.)
• Working knowledge of Power BI.
• Beginning to intermediate knowledge of SQL and/or Python.
• Actuarial skill set and/or experience. Property/Casualty insurance experience a plus.
• Experience in and knowledge of US GAAP reporting and/or BMA regulatory reporting.

The Concur Specialist is an integral member of the Global Travel and Expense (T&E) Shared Services team and supports Arch’s T&E policies, system and processes. The Concur Specialist is primary responsible for auditing of expense reports, providing user support by resolving user requests in ServiceNow system or via email and ensuring adherence with Arch’s T&E Policies.  The Concur Specialist assists in the communication with Concur users and provides assistance identifying payment discrepancies, past due balances and performing reconciliation between user account balances in Concur with company credit card statements. Ability to understand and uphold the policies set forth in Arch’s T&E Policies is essential. The ability to maintain confidentiality of user personal & financial data is required.

1. Perform audits of expense reports to proactively identify issues and ensure compliance with Arch’s T&E policies across numerous geographical locations. Assist users with issue resolution where necessary.
2. Manage and timely resolve user questions, using internal ServiceNow ticketing system, on expense report payment policies, procedures and system processes, promoting a positive user experience.
3. Ensuring the accurate submission of expense reports in Concur by communicating and assisting users on how to properly use Concur’s Expense system.
4. Support local Concur teams and reporting requests from other internal customer.
5. Update process documentation and user guides as necessary. Communicate best practices and lessons learned on common user/system errors.
6. Other duties as assigned by the Global T&E Shared Services Team. Assist users as needed.

The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.

1. Ensures timely collection of accounts receivables.
2. Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
3. Evaluates customer requirements to minimize hold orders and recommends necessary moves.
4. Reviews and reconciles customers' account ledgers.
5. Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
6. Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
7. Prepares collection letters for delinquent accounts.
8. Generates and mails monthly Statement of Account to customers.
9. Attends to AR related queries and complaints from customers, TBMs and RSMs.
10. Prepares and submits the Monthly Report.
11. Monitors inventory and usage of accountable forms.
12. Monitors collection of withholding tax certificates.
13. Issues and records in the system Collection Receipts for all collections for the day. Sending of Collection Receipt to the customer.
14. Ensure Cash and Check are deposited timely to the bank for posting.
15. Ensure timely charging of bank facilities.
16. Ensure proper handling of returned checks.
17. Updating the Bank Statement File monitoring, ensure all payment are map accordingly
18. Performs other task as maybe assigned by the immediate superior.

Salary: P25,000 to P33,000 (Monthly Package)

Schedule: Monday – Friday (Rotational Shift)

What are we looking for?

Skills Required:

• Previous experience in a Technical Support Specialist position or a related TS role.
• Demonstrated experience in utilizing Help Desk Software and Remote Support tools.
• Understanding of how CRM systems work.

Nice to Have:

• Basic Desktop Support knowledge
• Familiarity with Design Software (e.g. Canva, Adobe Illustrator)
• Familiarity with Manufacturing Industry

What will you do?

• Responding to customer service technical calls by fielding and promptly answering detailed service questions, and offering remote assistance to resolve customer problems and faults.
• Identifying and fulfilling customer needs to achieve satisfaction.
• Follow up with customers to ensure their technical issues are resolved.

• Managing the CRM system by maintaining records of customer interactions and handling customer accounts.
• Gather customer feedback and share with the Service teams.
• Adhering to all relevant OH&S principles
• Maintaining customer confidentiality
• Participating in service meetings as required

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia is an industry-leading international developer and manufacturer of laser machines. With headquarters in Marchtrenk, Austria, they have been revolutionizing the stamp industry with CO2 laser technology since 1991. Today, their global presence spans across 17 sales offices and they have a team of over 750 dedicated employees. Their commitment to excellence has resulted in a remarkable 97% export rate, allowing them to serve customers in over 90 countries worldwide.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Consultant, Technical Solutions - Acceptance does at Visa:

The Consultant, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This is a customer facing role and this person will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to

• Provide technical consultation and problem resolution to clients
• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution
• Build and enhance positive working relationships with key clients and internal stakeholders
• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate
• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident
• As part of a global team, keep peers and relevant stakeholders informed and provide updates
• Manage all acceptance solution operational activities
• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders
• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for all supported services
• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally
• Proactively notify clients regarding any widespread or business critical problems with the application,
• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements
• Follow the Sun support, as appropriate

Why this is important to Visa

The Consultant, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business in the market
• Working with regional and global client services counterparts deliver a seamless client experience Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Bank Administration

• Opening/closing of accounts
• Maintain banking relationships
• KYC Updates
• User Maintenance
• Auto-debit authorization
• Banking integration and systems maintenance
• Coordinates with bank personnel for other bank services to be availed and other banking concerns

Treasury Support

• Transfer Pricing review
• Intercompany agreements and transactions
• Cash management and forecasting

Cash Transactions and Bookkeeping Support

• Worldwide payment release role
• Intercompany wire transfers
• Statutory payments
• Prepares and documents all cash transactions
• Prepares daily cash position report
• Prepares journal entries related to cash
• Ensure sufficient funds to meet ongoing operational and capital spending needs
• Assist in cash reconciliations

Insurance

• Support worldwide policies as needed such as car/shipment values, property values
• Manage local policies (European CGLS, Local Property/GL, AMPI Cargo)
• Claim support

SOX Controls

• Implements and executes both key and non-key treasury controls
• Collects and provides evidence of controls for audit purposes
• Assist with debt compliance covenants as needed

Process Improvement Initiatives

• Eliminate manual wires and paper checks
• AME bank account rationalization

Other Support Activities

• Withholding Tax support
• FX efficiency/risk management

MINIMUM QUALIFICATIONS:

• Degree in Finance/Accountancy/Management Accounting/Accounting Technology
• Minimum of 3 to 5 years work experience
• Computer literate (MS Office Applications), advanced proficiency in use of computer, office software and business applications, especially Excel
• Ability to manage and execute tasks in a high-pressure environment
• Recommends improvement on existing process/procedures
• Mastery of systems, analytical tools and data management
• Can design reports and self-service tools business managers will use
• Ability to investigate a problem and find a solution in a timely, efficient manner
• Possesses analytical thinking skills

Avid is looking for a new Senior Salesforce Business System Analyst to support the Sales and Marketing Operations team dedicated to ensuring the optimal usage of SFDC CRM, Marketo and SFDC Partner Communities, capitalizing on the full features and benefits of the systems needed by various internal teams. 

As a Sr. Salesforce Business System Analyst, you will report to the Sr. Director of Enterprise Applications, and you will work closely with the Sales & Marketing Operations team to support day-to-day operations, drive automation of operational & sales processes and manage the integrations to our various business systems for our Salesforce.com, Marketo and Partner Communities environment. This role requires in-depth knowledge of business processes, workflows, and market best practices.

What you'll do

• Partnering with business stakeholders to understand functional and technical requirements, work closely with technical and development teams to implement solutions.
• Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, triggers, etc.
• Develop and maintain Salesforce CPQ product configurators.
• Administer and maintain the Partner Portal
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects, fields, page layouts, custom objects, new applications when necessary
• Ability to understand, debug and handle code changes and willingness to learn new features and drive adoptions
• Understand and maintain various data/systems, (e.g. Marketo, SAP, Zuora etc.) integrated with Salesforce and work cross-functionally to maintain and improve upon SFDC integrations with both internal and third-party systems
• Develop reporting and dashboard functions as well as provide business intelligence analytics
• Map salesforce.com hierarchy and territories, reassign Accounts, Contacts, and Opportunities in response to ownership changes
• Manage and maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles and hierarchies including user management.
• Create and administer user guides for feature roll-outs to existing or new users/groups.
• Manage new releases of SFDC and related plug-ins and efficiently roll out new features
• Serve as a Subject Matter Expert (SME) for Avid’s Salesforce.com solution

Who you are

• BA/BS degree required
• Minimum 5+ years’ experience in a Salesforce.com techno-functional role
• Strong practical deployment knowledge of customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, API, Triggers, Apex data loader, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
• Salesforce Developer, CPQ and Sales Cloud Certification are preferred
• Experience in Salesforce (SFDC) CRM with end to end implementation experience.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Strong practical development and deployment knowledge of Experience Cloud.
• The hands-on experience with Partner community development with Lightning framework is must.
• Ability to define the system landscape, to identify gaps between current and desired end-states and deliver a CRM solution.
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!