Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialised knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants.

What an Implementation Analyst does at Visa:

An Implementation Analyst is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

In this role, you are expected to:

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.
• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Meet all milestones and deliverables in a timely manner.
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact. This includes the setup of new products and services.
• Provide initial consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Ability to translate technical information to business language in order for clients to gain a better understanding of the changes.
• Participate and/or Lead conference calls associated with client configurations – this may include internal and/or external clients.
• Ensure execution of all deliverables including ownership of implementation and packet management.
• Prepare accurate estimation and processing of billable tasks.
• Attends project kick off meetings with client and Visa project team.
• Prepare and maintain configuration checklists/profiles associated to assigned clients and/or markets.
• Provide problem resolution support for production and testing configuration changes.
• Report client incidents and manage to resolution.
• Provide 24 x 7 support for escalated inquires related to client configuration changes (i.e. cardholder declines from a new card program set up or testing interruptions).

• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications.
• Provide responsive, accurate, and timely communications to internal and external stakeholders.
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

Why this is important to Visa

The Implementation Analyst (individual contributor) develops configuration expertise in the overall set up of client programs from a business, client and technical perspective within Visa. Clients include financial institutions, third party processors and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low to mid complexity programs, projects and other implementation activities for clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.

· Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.

· Provides quality and technically-based opinion on product standards and product classification and certification.

· Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity

As a Print Marketing Analyst, you will be working closely with the Print Marketing Manager in spearheading the development and execution of exciting marketing strategies. You will be able to unleash your creativity in the world of catalog and direct mail marketing while leading and managing thrilling catalog projects and collaborating with agencies, vendors, and cross-functional teams. You will also be able to dive deep into data analysis and competitor trends, providing valuable insights to fuel our success. If you're passionate about what you're reading, this is the perfect role for you!

What you'll be doing:

End-to-End Process for Catalog & Direct Mail

• Determines drop dates and circulation forecast.
• Ensures team receives circulation input, prospect signoffs, and results on time.
• Schedules and leads catalog kickoff meetings to ensure accuracy of drop date/page count calendar and that vendor data is delivered on-time and accurately.
• Creates matchback schedule.
• Updates matchback calendar on Confluence.
• Creates QR code requests.
• Creates coupon codes and checks for accuracy.
• Sends info for LDC paper signoff & LOL file approval.
• Manages catalog drop date/page count calendar, including creating version codes and inkjet messages. 
• Manages squinch process.
• Manages implementation of digital catalog.
• Manages seed list.
• Manages ad hoc requests such as Postal Appends project.  
• Coordinates with eCommerce and Creative teams on end dates.
• Manages requestor page with eCommerce.
• Manages creative requests for direct mailers.
• Updates Outlook Integrated Calendar with drop date information & other key dates

Catalog & Direct Mail Budget & Expenses

• Creates cost forecast and ensure accuracy of expense metric.
• Manages expense metric, flags issues, and makes recommendations to pivot or preserve expense metric when applicable.
• Works with Marketing Leads on Revenue Build-Up, create vectors and projections as needed.
• Tracks invoices, provides summary of costs and COGS.
• Approves invoices and submits to Accounting.
• Sends postage estimate to Finance for payment.

Catalog & Direct Mail Operations

• Manages & executes day-to-day catalog & direct mail operations
• Leads weekly catalog meetings.
• Manages meeting agenda and follow up action items.
• Takes and distributes meeting notes to the team.
• Point person for questions and giving updates to cross-functional partners.
• Daily point person for all vendors.

Catalog & Direct Mail Data Management, Reporting, & Analysis

• Business Data
  • Ensures data from the Data Insights team is delivered on time and accurately.
  • Analyzes data including A/B tests, draws conclusions, and shares with the broader team.
  • Builds performance reports and presents business reviews.
  • Creates discount analysis for planning and analysis.
  • Competitive Analysis: Summarizes Belardi trends for team meetings and as needed.
• Vendor Data
  • Ensures accuracy of FTP Connection.
  • Sends hotlines, requests, and suppression files to various vendors.
  • Sends coupon codes to CCC.
  • Sends order data to Postie and other vendors as needed.
  • Sets up matchback file format and business rules.

Vendor Management & Communications

• Main point person for all vendors and other external partners.
• Set up meetings if needed.
• Manages agenda, takes, and distributes notes to team.
• Manages ROI and contract renewal.
• Manages contract approval process.

Performs other duties that may be assigned from time to time.

What you’ll do:  

• Develop and execute effective marketing strategies for catalog and direct mail initiatives.
• Take ownership of end-to-end processes, leading and managing catalog projects from concept to completion.
• Collaborate and maintain clear communication with agencies, vendors, and cross-functional teams involved in print marketing efforts.
• Conduct thorough analysis of data and competitor trends, translating findings into actionable insights.
• Use tools like Excel, Google Analytics, PowerBI and other platforms to pull performance reports, complete analysis, and share findings with the marketing team.
• Prepare comprehensive reports to evaluate the success and impact of print marketing campaigns.

What we’re looking for:

• Bachelor’s degree preferably in Marketing, Business, Communications, or other related
• Minimum one (1) year of relevant experience in project management experience with an eCommerce brand
• Strong Excel and analytical skills and ability to use data to drive decision-making.
• Strong attention to detail and excellent proofreading skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration skills.

Nice to have:

• Experience in Print Marketing such as executing direct mail campaigns or managing catalog projects.

Location: The Print Marketing Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: Power BI Business Analyst

Salary Range: 900 USD to 1800 USD

Schedule: M-F, flexible working hours and overlap of 4 hours for client calls, EST timezone (9am-5pm is the company operating hours)

About the Client

  The clients started their first FP&A roles in 2017. From day one, they were excited to make an impact on the job and become leaders in their space. They quickly found out that even the best teams are weighed down with manual processes causing teams to spend most of their time collecting and cleaning data, not analyzing that.

Over the next half-decade, they spent their time working with various finance teams to learn and implement the best no-code automation, analytics, and AI tools to completely transform the way finance teams do their work. Today it is the company’s mission to empower finance teams everywhere to unlock the power of automation and analytics that is at their fingertips.

About the Role

The Power BI Business Analyst role involves client interactions while designing and maintaining solutions and dashboards.

Responsibilities:

• Engage with clients to understand their requirements and provide effective solutions.
• Collaborate on project scopes and objectives with clients.
• Design, develop, and maintain Power BI solutions and dashboards.
• Implement Data Analysis Expressions (DAX) for effective data modeling.
• Utilize SQL for data extraction, transformation, and loading (ETL) processes.
• Possess strong business acumen to understand clients' cash flow, income statements, and balance sheets.
• Interpret financial reporting requirements within a business context.

Requirements:

• Minimum 2 years of relevant experience; emphasis on skill level.
• Above average to excellent communication skills
• Proficient in Power BI, DAX, SQL, and Data Modeling.
• Strong understanding of how businesses analyze cash flow, income statements, and balance sheets.
• Familiarity with financial reporting and its alignment with business objectives.

BreederDAO, a fast-growing blockchain startup, is seeking a Technical Recruitment Associate to join our dedicated team. As a Technical Recruitment Associate at BreederDAO, you will play a crucial role in sourcing, attracting, and hiring top technical talent to support our innovative projects and initiatives in the Play-to-Earn space. This is an exciting opportunity to be part of a dynamic and collaborative team, working at the forefront of blockchain technology.

Responsibilities

• Partner with hiring managers to understand technical hiring needs and requirements
• Source and attract highly skilled candidates through various channels, including job boards, social media, and professional networks.
• Screen and evaluate candidate resumes and portfolios to identify qualified candidates.
• Conduct technical interviews and assessments to assess candidates' technical skills and suitability for specific roles
• Collaborate with the HR team to ensure a smooth and efficient recruitment process
• Build and maintain relationships with candidates and provide a positive candidate experience throughout the recruitment process
• Stay updated on industry trends and developments to contribute to the continuous improvement of the recruitment process and strategies

• Bachelor's degree in Human Resources, Psychology, or any related field
• 2+ years of experience in technical recruitment or talent acquisition, preferably in the tech industry
• Proven track record of sourcing and hiring technical talent
• Strong understanding of technical roles and requirements in software development, blockchain, or related fields
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with applicant tracking systems and recruiting tools

• HMO
• Work From Home
• Leave Benefits
• Token
• Training and Development

The Client Care CX Team aims to empower the Client Care organization to sustainably reduce clients’ effort with fast, easy and effective service models and resolution. This team works with the different function leads of Client Care.

The CX Analyst is an individual contributor responsible for supporting the Client Care CX bodies of work. This role requires financial, operations, CX Center of Excellence, or contact center background.  The candidate must demonstrate capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Client Experience data, best practices, and calls for project management skills, collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership, Technology, and survey vendor to support Client Experience NPS survey initiatives.
• Leverage Data Analytics to provide actionable insights in improving NPS survey management and survey returns
• Strong Project Management skills to manage issues, and lead process improvements
• Executive communication that is able to tell a compelling story about the state of Client Experience surveys

This position is to be based in Pasay City, Philippines and may or may not present relocation or sponsorship assistance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity

• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program

• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders

• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed

• Ensure close communication and information sharing with global compliance colleagues

• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing

• Upload individuals and entities into a screening system for ongoing sanctions screening

• Support daily, weekly, and monthly reporting to monitor sanctions screening processes

• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

(This role will support the US-based Global Sanctions team and as a result will work Pacific Time Zone business hours.)

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity
• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program
• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders
• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed
• Ensure close communication and information sharing with global compliance colleagues
• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing
• Upload individuals and entities into a screening system for ongoing sanctions screening
• Support daily, weekly, and monthly reporting to monitor sanctions screening processes
• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Talent Acquisition Specialist

Working Hours: Monday to Friday 9AM - 5PM EST
  Monday to Friday 10PM -6AM PHT

Salary Range: 800-1,200 usd/month

Holiday: US Holidays

About the company: 

A staffing company connecting developers and clients across the world.

About the role:

Looking for someone who can help me source blockchain engineers for the talent marketplace I'm building. They should be smart, resourceful, used to startup life, and able to do technical talent recruiting.

Duties and Responsibilities:

• Recruit software engineers through LinkedIn and other job portals
• Draft job descriptions
• Reach out to candidates, prescreening them, and conduct interview

•  Possess at least 2 years of experience in recruiting software engineers

• Experience in using Linkedin Recruiter 
• Exhibit great verbal and written communication skills
• Display enthusiasm for high-touch and responsive engagement with candidates

Bonus:

• Background/knowledge  in Crypto industry
• Proficieny in using GitHub and Twitter is an advantage

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

Ensures that the Purchased items are stored and distributed to the right locations. Analyzes and links the Demand Plan from Sales with the Supplies coming in from Demand & Supply (D&S) Planning and Procurement teams. 

Ensures cost-efficiency on External Warehousing operations by daily simulating “should be” expenses, and reconciling with actual incurred expenses. Analyzes and investigates differences between Planned versus Actual External Warehousing costs. Links reconciled costs to Accounting/ Finance. 

Performs governance on Overall Inventory and Available For Sales (AFS), encompasses (TMM and all External Warehouse sites. Ensures daily updating and accuracy of Overall Inventory and AFS--in SAP, Power BI and actual physical items in all sites, including TMM. 

Drives strong coordination with Sales, Supply Chain, External Logistics Coordinators, TMM Team and External Warehousing Partners to ensure above objectives.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : Technical Project Manager

Working Hours : 6 pm to 2 am PHT

Salary Range : 1000-2000 USD/ month (Depending on the interview result and the client's approval)

The Technical Project Manager will lead assigned projects and oversee the planning both strategically and technically. The successful candidate should possess a keen aptitude for managing cross-functional teams, delivering value-based business solutions, and driving continuity of our company vision among stakeholders.

Key Responsibilities:

1. Setting project goals and coming up with plans to meet those goals.
2. Maintaining project timeframes, budget, and overall quality.
3. Interacting regularly with clients and team members to determine project needs.
4. Overseeing the delivery of projects on time and within budget.

• With prior technical project management experience
• a strong strategic vision,
• excellent communication skills

WHAT IS YOUR ROLE

• As a Senior Implementations Analyst, you will be responsible for providing an awesome onboarding experience for Boldr’s new clients, and supporting various initiatives to optimize the processes of our existing client base.
• You will act as a Project Manager and collaborate with internal and external stakeholders to ensure that each client is fully set up with their staffing, documentation, and technological needs.
• Your tasks will include communicating with clients, creating and overseeing Project Plans, building and structuring documentation for knowledge bases and in making sure that the tasks are effectively handed over to the appropriate departments.
• As a Sr. Implementations Analyst, you will also be responsible for acting as a consultant for our clients’ and internal team’s business solutions needs.

WHAT WILL YOU DO

• Take a deep dive and perform audits on the client's systems and processes.
• Create new and modify existing process documentation for workflows within the defined scope of work.
• Proactively identify opportunities for process improvement and optimization.
• Provide support in designing the onboarding and training approach for newly built teams.
• Lead all process and systems-related training for stakeholders.
• Perform internal and client-specific ad hoc tasks as needed Stakeholder Onboarding and Consulting.
• Take point in performing staffing, process, and systems audit, and provide recommendations based on findings.
• Lead necessary handover sessions and post-implementation reviews for a smooth transition of operations to necessary departments.
• Build templates and frameworks for executing solutions-related deliverables, and act as a consultant for process and tech optimization across Boldr’s new and existing client base Project Management.
• Take point in the planning, execution, monitoring, and closing of client implementations and internal projects - Kick-off new business implementations/projects, and facilitate all internal and client communications throughout your involvement.
• Create, execute, and revise Project Plans as necessary to meet changing needs and requirements.
• Define success and milestones for every project and implementation Monitor the progress of ongoing projects and properly escalate all challenges as needed.
• Fluent in Mandarin
• Work in Chinese time zones
• Able to translate product documentation from English into Mandarin
• Onboarding new clients in China
• Continuous support and communications for clients in WeChat group
• This is not a sales quota-carrying role

YOU HAVE...

• Bachelor’s Degree in any field you’re passionate about.
• Fluent Mandarin
• An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form.

• 4- 5 year of experience on implementations or Project managment.
• Proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics.
• At least 3 years of experience in project-tracking and management.
• An experience or knowledge on project management tools.
• Familiarity on any Helpdesk, CRM, and/or business intelligence software.
• Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
• Ability to accept feedback gracefully and with an open mind.
• An analytical and critical thinker, with an eye for even the most minute of details
• Able to multitask and prioritize with minimal supervision
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Amenable to work on rotating shifts and render overtime work as required

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Primary Purpose:

Work closely with project team members and the business to ensure a clear understanding of business requirements and solution design

Work with IT and business and 3rd party stakeholders to implement quality and defect free changes into IT systems

Use their business, functional and system knowledge and testing industry experience and knowledge of OW standards to provide input into testing strategy. 

Develops test plans and scenarios to meet the testing strategy and scope.  Prepare for and executes all identified test cycles.  Document testing results, and record and track defects to successful resolution.  Communicate testing status.

Support business UAT testers in the completion of UAT on larger projects.  On smaller projects co-ordinate and lead UAT.  Work with functional and development teams to communicate and resolve defects.

Responsibilities include:

o   Develop, update and maintain testing standards and procedures

o   Provide testing estimates based on requirements

o   Prepare Test Case Scenarios and documentation

o   Prepare test data based on requirements/solution design

o   Support developers and functional analysts with unit testing

o   Execute test scripts for all phases of testing

o   Prepare and deliver solutions training activities to business users where required

o   Work with the business teams to ensure full User Acceptance testing is done prior to business sign-off for deployment.  

o   Keep track of any defects arising from the testing or post-go-live, prioritise defects with the business teams and work with technical teams to resolve

o   Input into test reporting on larger projects. On smaller projects prepare test reporting and communicate status to stakeholders

o   Work with the appropriate business and IT teams to resolve any issues that arise out of the testing process

o   Participate in the release control process (when application changes are transferred from build to test) to ensure that solutions meet business requirements

o   Inform/escalate to appropriate team/s of any issues that may affect the schedule, budget or quality of build changes or the testing process

o   Participate in the deployment and production verification process (when application changes are deployed to production and go through production verification testing and hypercare support) to ensure that solutions meet business requirements

• At least 5 years I.T. experience

• Retail industry highly recommended
• At least 3-5 years testing experience mandatory
• Solid experience with Regression Testing
• Experience with relevant Enterprise Solutions (eg SAP, Salesforce Platform including sales processes, PIM, Gains, NetTikit)
• Experience with other system tools used in testing and documentation highly desirable (eg ALM, Jira, Confluence, Sharepoint, ServiceNow, Excel)
• Experience working with 3rd party vendors and integrated environments
• Experience working cross functionally
• Experience working in Waterfall and Agile methodologies
• Understanding of DevOps

Skills/Knowledge/Attributes

• Strong cross-functional testing experience
• Knowledge/understanding of Corporate Applications systems and IT architecture integration between systems
• Love and have a deep understanding of QA
• Knowledge of Best Practice software testing standards
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
• Good understanding of the Software Development Lifecycle (SDLC) and experience working with software development projects
• Agile environment experience favourable
• Experience with use of test management or automated test tools
• Ability to liaise effectively with external IT partners
• Critical thinker
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Excellent oral and written skills
• Customer-focused
• Great attention to detail
• Strong problem-solving skills
• Ability to work creatively

• Day 1 HMO
• Health Insurance
• 100% Virtual Recruitment Process
• Government Mandated Benefits
• 13 Month Pay
• 12 SL / 12VL
• Work-life balance
• Hybrid Setup
• Salary: 120K - 180K
• #ConnectOS30

The HR Operations Analyst will be responsible for managing and executing various HR processes to support, standardize and strengthen the Reinsurance and Investments segments, and ensure they are aligned with the long-term goals of the HR team.  The Operations Analyst will interface as required to support Head of HR, the segments’ HRBPs and the People Operations team and other Arch Capital Group’s HR COEs ensuring that Arch Reinsurance and Investments are appropriately represented on Group initiatives and programs involving HRIS or other platforms.

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

Position : Data Analyst

Working Hours : M-F, 40hrs/week, flexible(client is open to discussing working hours)

Holidays : US or PH Holidays

Salary Range : $800-1,500/month

About the Company

The company is the operating platform that helps real estate’s most client-centric agents and teams:

• close every deal.
• create a powerful flywheel of repeat and referral business.
• delight clients every step of the way.

About the Role:

We are not after years of experience, we essentially want people who are analytical and good communicators who can learn how our applications work, monitor dashboards, run reports, and configure user accounts/system preferences (not code related). The company is looking for a candidate with a passion for data analysis, critical thinking, and attention to detail. If this is you, we would like to get to know you!

Main Responsibilities

• Work with large datasets in Excel to identify trends, patterns, and insights
• Create visually appealing and informative PowerPoint decks to present findings to various stakeholders
• Conduct product research and design compile findings in Google Docs
• Develop and maintain dashboards and reports to track key performance indicators
• Collaborate with cross-functional teams to support data-driven decision making
• Compile to-dos and build roadmaps for achieving strategic objectives
• Handle workflows, data collection, data entry, and analysis in proprietary systems.

Tools to use

• Google Workspace
• Office 365

• At least 2-5 years of relevant experience
• Working knowledge of Excel and Google Sheets
• Excellent written and oral English skills
• Strong analytical, critical thinking, and problem-solving skills
• Attention to detail and strong organizational skills
• Ability to work collaboratively in a fast-paced environment
• Any real estate experience (ex: working as a virtual assistant to a real estate agent, working with real estate companies, etc.) is preferred but not required

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The Team

Advanced Analytic Team is a dedicated group of data professionals focused on leveraging BI tools such as SAP BI, Tableau and advanced analytics techniques to extract valuable insights from data. Our team supports data-driven decision-making across the organization by developing interactive dashboards, conducting in-depth data analysis and providing actionable recommendations. With a strong focus on innovation and collaboration, we strive to uncover patterns and trends that drive business growth and efficiency. Join our team and become part of an exciting journey to unlock the power of data!

The role

We are seeking a skilled and experienced SAP BO/Admin Analyst to join our Advanced Analytic team. The successful candidate will analyze and visualize complex data sets using SAP BO, provide actionable insights, and support data-driven decision-making across various departments. As a SAP BO/Admin Analyst, you will collaborate with cross-functional teams to design and develop interactive dashboards, reports, and data visualizations that effectively communicate key metrics and trends.

Key Responsibilities

• Provide good technical skills for the specialist stream.
• Providing end-to-end support (user requirements gathering, Front-end dashboard/report development in, Documentation of Metrics/Dashboards and providing end-user Training.
• Assist with architecture analysis and designing of sustainable solutions; and deliver projects as part of the Group BI Programmed Team
• Drive change across the business with application expertise
• Work with business stakeholders in identifying business requirements for reporting projects and supporting business with any issues or incidents.
• Document business requirements and deliveries in a continuous manner
• Ensure timely and sustainable solutions delivered to support business requirements.
• Prior experience with retail reporting and model is a plus.

• Degree holder in Computer Science or related subjects
• At least 3-4 years of relevant experience on Hands-on experience working with SAP BO Mandatory.
• SAP Business Object Experience -

o Experience in Web Intelligence, Publication, Web Services

o Familiarity resolving WEBI issues such as conditional formatting, input controls, ranking, standard formatting, filters, data mapping/ reconciliation, and other report functionalities.

o Experience with BEX queries is must.

o Strong analytical mind with good communication & interpersonal skill.

o Customer-oriented; can work independently and deliver multiple small to medium size initiatives or projects.

• SAP BO Administration experience –

o Patch upgrade.

o Setting up the monitoring of BO servers, auditing policies, and manage event and alerts related to CMS, Audit and Reporting Database services.

o Keep availability of BO Web applications CMC, BI Launchpad, and other applications.

o Manage user and permissions.

o Manage Universe and Connections and other BI Repository objects.

o Backup and Restore of BusinessObjects environment.

• Proficient in SQL and Familiarity with other data visualization tools (Power BI Tableau, etc.).
• Fluency in spoken and written English.

Good to have

• Exposure to Azure or Google Cloud
• Experience with BW and ERP exposure is an advantage.
• SAP ABAP experience is needed (BW ABAP, AMDP).
• Experience in Python
• Good knowledge of multiple aspects of the retail industry is advantageous.

The client is building software for an industry that has relied on paper and pen for a long time. Their mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. The company's clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies, and powering over ~14M patient services, including playing a critical role across the country throughout the pandemic. The organization’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

Your responsibilities include but are not limited to:

• Create accurate and compliant FHIRr5 questionnaires based on provided questions in PDF format and/or written requirements.
• Utilize tools to troubleshoot any issues that may arise during the configuration process.
• Contribute to the JSON Structures library to simplify the process of creating questionnaires continuously.
• Use Adobe Acrobat to map questionnaire fields into PDF templates effectively.
• Efficiently design, set up, and oversee data dashboards tailored for non-technical team members, ensuring clarity and user-friendliness.
• Regularly update dashboards to reflect evolving needs and data streams accurately.
• Develop a deep understanding of the client’s data model, ensuring a comprehensive grasp of its nuances.
• Act as the bridge between technical data experts and non-technical teams, facilitating effective communication and understanding.
• Collaborate closely with various teams to ensure that data insights are actionable, relevant, and aligned with the client’s strategic objectives.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in configuring FHIRr5 Questionnaires, preferably in a healthcare or pharmaceutical setting.
• Proficiency in using Adobe Acrobat to map Questionnaire fields into PDF templates.
• Strong understanding of data dashboards design and management, emphasizing user-friendliness and clarity.
• Familiarity with data architecture principles and the ability to analyze complex data structures.
• Excellent communication skills and the ability to collaborate effectively with both technical and non-technical team members.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to evolving requirements and technologies in the healthcare data analysis field.

Fully-remote work, competitive salary, fixed-shift.

As a GIS Analyst, you will be responding to technical queries and issues, resolves problems in a timely manner and provides technical recommendations to clients both local and international.

Company Profile:

Our client is a privately held company headquartered in San Bernardino, CA with offices in India and the Philippines. The company was established in 1992 specializing in Geospatial Services, Software Engineering, Cloud Technology (SaaS), and Software Integration.

Having established in the Philippines for over 4 years, they are on the moves in expanding their Philippine-based team. And as they continuously grow, they are currently looking for a highly motivated and results-driven GIS Analyst to join their team in the Philippines who will look after their clients both local and international.

This is an amazing career opportunity for someone who aims for professional growth while being exposed to modern technologies. This move is perfect for someone who wants to be a part of a collaborative team and a company with exceptional work culture.

Duties and Responsibilities:

•Develop and analyze our client’s functional requirements to understand the scope, requirements and function of the solutions’ offering

•Coordinate with the clients as well as the developers to build and implement GIS-based technology solutions

•Evaluate and resolve complex problems that arise and knows how to perform root cause analysis

•Gather feedback from end users about system performance

•Plan and oversee projects

•Provide advice and technical training

•Keep abreast of technology trends and developments in GIS and IT

Must-have Skills / Qualification:

•Bachelor’s Degree in Computer Science, Engineering or a related field

•Minimum 1 year of proven experience as a GIS/IT Analyst carrying out tasks such as web mapping, data hosting, data analysis, and implementation

•Knowledge or familiarity with GIS tools such as QGIS and ArcGIS

•Knowledge of databases, system security and troubleshooting

•Understanding of business practices

•Excellent communication skills in English

•Analytical mindset

•Problem-solving aptitude

•Ability to work independently and as part of a team

•Willingness to travel as needed

Advantageous Skills/Experience:

•Experience in utility applications

•Experience in project management

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The finance analyst is responsible for preparation and filing of various tax returns. The candidate will process and reconcile tax related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support.

• Prepare Quarterly and annual Municipal tax returns
• Prepare weekly FICA deposit report & check request
• Prepare Quarterly FICA returns
• Prepare semi-weekly FET deposits
• Prepare and file Quarterly FET returns
• Process wire transfer requests for tax payments
• Kentucky Municipal Tax - PosiTax reconciliations
• Process journal entries
• Electronic filings of premium tax and assessments
• Copying, Scanning & Filing of premium tax returns
• Processing check request to CoreIntegrator
• Process state income tax payments
• Mailing and filing of state income tax returns
• Prepare supporting documents for premium tax returns