LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title:  Technical Project Manager

Salary Range: 1000-2500 USD/month

Schedule: Flexible working schedule but must meet most of EST working hours

Responsibilities

• Take business requirements and generate well-defined technical tasks for the Tech team
• Collaborate closely with the Tech team
• Collaborate with all stakeholders to ensure proper tasking definition and prioritization
• Collaborate with leadership to create and update project roadmaps
• Track and report progress on a regular basis to key stakeholders.
• Analyze, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of Tech team while ensuring everyone is actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for the team required for specific projects or initiatives
• Perform other duties as may be assigned

• At least 5 years of relevant work experience as a Technical Project Manager
• Previous experience in the e-commerce industry is preferred
• Knowledgeable in systems used in e-commerce such as but not limited to Shopify, Samcart, and others
• Excellent knowledge of servers and systems integration.
• Strong technical background with understanding and/or hands-on experience in ecommerce web technologies.
• Exceptional communication skills with a proven ability to deliver clear and concise messaging to a variety of audiences.
• Ability to foster and maintain relationships with key stakeholders.

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

The Procure to Pay (P2P) Procurement Business Analyst will be responsible for working with the global procurement organization, IT and Business. The person in this position would be recognized as one of the P2P experts for the Oracle Cloud Procurement modules, i.e., Requisitions, Purchase Orders, etc. The P2P Procurement Business Analyst would liaison with IT and global organizations to ensure a complete alignment and deep understanding of the business goals. The goal is to be a value-added partner to the business to meet procurement needs within Oracle Cloud to enhance the day-to-day processes.

• Provide day to day operation, training and system support for Oracle Cloud Purchasing modules, i.e., Self Service Requisition, Procurement, Sourcing and the related procurement subsystems.
• Work with business users and IT to define requirements for enhancements or new functionality; work with team members to design and solution the applications, participate in unit testing, test scrips preparation, coordinate with business users on system integration testing; assist in planning and executing deployment and provide post-implementation support.
• Work with Oracle support for system issue troubleshooting and improvement opportunities.
• To document processes and provide training to business users when there is change or new functionality introduced.
• Participate and work in global and cross-functional teams for issue resolution, system enhancement and integration support.
• Participate in all procurement related audits as required.
• Additional duties as needed.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.

What Part Will You Play?

• Begins to develop a base knowledge of workflow/workforce management by assisting higher level Workforce Planning Support Specialists (WPSS) with the monitoring of real-time call volumes, service levels, and off-call activity.
• Assists higher level WPSS(s) by gathering call data for analyses to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and provide reporting to management.
• Acts as a point of contact for scheduling requests such as time off, shift trades, and intraday scheduling changes based on existing schedule requirements.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous work experience in call center, specifically in a role that was responsible for forecasting call volume and staffing requirements

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

#1 PH Workforce Delivering to the US.

Bizforce is a global outsourcing company currently partnering with some of the largest Architectural and Engineering firms in the world. Our company is in immediate need of a skilled Technical Recruiter to join our team ASAP. In this role, you will be responsible for sourcing and recruiting the best candidates for our clients, who are primarily Architectural and Structural Engineering companies and firms.

Who We Are

BizForce is one of the fastest-growing global outsourcing companies in the world. Founded in the US in Tucson, Arizona with a full operational team in PH!

Company Overview

Our goal at Bizforce is to ensure success for both our Architects and Engineering clients. We carefully and selectively match each Candidate to the job that best utilizes their specific skill sets. Our software and technologies make integration as seamless as possible. We offer our services in Architecture, Interior Design, BIM Coordination and Engineering. We are committed to delivering the best results for our clients and we ensure a rewarding, respectful, and productive experience for our Architects and Engineers.

Responsibilities

Perform full cycle recruitment process

Conducting research and utilizing various online tools to source and identify potential candidates.

Collaborating with our recruiters and account managers to understand client needs and provide ongoing support in the recruitment process.

Screening and shortlisting candidates based on their qualifications, skills, and experience.

Conduct thorough candidate screening and assessment, including resume review, phone interviews, and technical evaluations, and reference checks.

Build and maintain strong relationships with candidates throughout the recruitment process, ensuring a positive candidate experience.

Coordinate and schedule interviews, handle interview feedback, and manage the overall candidate selection process.

Contact and interview prospective candidates, keeping records of all contact and outcomes

Liaise with line managers to make sure feedback is given on all CVs and interviews

At least 3+ year of experience in full cycle recruitment

Strong understanding/recruitment experience of ARCHITECTURE AND STRUCTURAL ENGINEERING roles is a huge PLUS but not required

Familiarity with various sourcing techniques and online tools such as LinkedIn, Indeed, Boolean searches and other social media platforms.

Excellent communication and interpersonal skills.

Ad-hoc administrative duties

Excellent Client management skills

Amenable to work in US time zone (graveyard shift)

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Benefits

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Financial Planning Analyst

Financial Planning Analyst will take a lead role in driving standardized reporting within the Semiconductor Business Unit. The position will also be responsible for Business Partnering and interfacing with operational groups to provide insightful analysis on business units financial and operational performance.

About the job:

• Lead centralized financial reporting initiative for all SBU financials, including P&L, Sales and Margin, and Cash Flow

• Provide various on-going reporting and analysis both to the business unit and senior management. Below are some on-going outputs being managed: (1) Profitability Reports – BU P&L; (2) Product Line P&L and Margin; (3) Controllable report (comparative and trend); (4) Capital Spend (comparative and trend) (5) BU Consolidated Reports (Depreciation / E&O)

• Provide financial leadership to the business unit leadership team, including but not limited to the following: (1) Proactive in driving actions to maximize business opportunities and mitigate issue; (2) Provide timely analysis of financial performance with appropriate bridges showing key drivers for deviations from target; (3) Discuss financial business unit metrics result and measure progress on commitments.

• Advise business unit leadership team on issues, trends and opportunities.

• Work closely with the key team leaders in determining robust assumptions, driving the plan and forecast model, as required.

About you:

• Bachelor's degree in accountancy, CPA, CMA, or MBA an advantage

• At least 3 years of experience in accounting/finance/costing function. Relevant experience in FP&A roles and/or costing and management reporting is required.

• Exhibits a high level of autonomy as demonstrated via independent decision-making, prioritizing own workload and project management skills.

• Strong team working and relationship building skills and excellent communication and interpersonal skills to interact with all levels in the organization.

• Superior analytical and problem-solving skills with a strong orientation for details.

• Experience in using ERP systems is required, BPC and/or SAP (FICO, BW) is a plus.

• Advanced MS Excel and PowerPoint skills; Financial Modelling experience.

• Experience in using MS Power BI a plus.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork, and Results Driven – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.

The Authorize.net Technical Solutions Analyst acts as the main technical liaison to Authorize.net’s key designated clients, providing phone, email, knowledge base & online ticket support.  The Analyst is responsible for owning the ongoing support needs of top merchants and top resellers, and will ensure payment processing, service configurations and payment implementations are functioning optimally, while fostering positive client relationships and interactions along the way. The Technical Analyst role globally represents a primary and secondary line of support for Authorize.net’s products, acting as an escalation path from various internal teams for designated and qualified clientele.  Should a key client or its payment partner encounter any payment related concerns, the Analyst owns driving resolution. This may include assisting new key clients with the initial set up of Authorize.net’s payment services, as well as educating any established designated clients on the use of new cutting-edge offering such as token services, escalating to internal or external groups, or training clients on online business management tools.  Technical Analysts quickly identify and resolve first and second level technical problems while building client relationships with designated accounts, and often work with external departments while tracking open tickets for extended periods of time, interacting with internal Level 3 Product Support and various Product Operations teams. You will be an outstanding teammate who enjoys working with others, including internal engineering and operational teams, to solve demanding customer issues. The size of the CS team creates a varied role with the need for an ability to act in multiple capacities at a time, including as the point of contact for small projects, performing outbound contact campaigns to key clients, and creating reports for managers. Analysts are great teammates with the ability to deliver results in a dynamic and ever-changing environment with superb communication and time management skills. They have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Summary: The Client Change Management group works closely with Clients, Client Implementations, Worldwide Technology, Operations, Relationship Management, and Product to deliver effective change management from change initiation through to implementation and benefits realisation. The group is responsible for programme management, project management, and client change as well as business consultancy and business analysis, brought about by strategic direction, client changes, industry regulations, and/or operational efficiency directives. Key Responsibilities include: Act as the key person to manage and effectively facilitate business requirement discussions with clients and internal stakeholders, planning, and execution until implementation. Responsible for the end-to-end project management, as a result of any relevant client-initiated changes, industry regulation changes, and business or operational strategic directives. Support and oversight of daily operational activities and supervise junior Partners within the team, but not a formal management role. Qualifications: College or University Degree and/or proven work experience in the Financial Services Industry. Minimum 6 years of relevant experience with at least 1-2 years in Business Analysis. Basic Knowledge in Middle Office or Financial Instruments including but not limited to Trade Lifecycle is a must. Experience in Project Management is an advantage. Excellent Oral And Written Communication Skills Are Required Highly flexible and adaptable to change Able to serve as a key subject matter expert and mentor to other more junior-level employees Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.  Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Hybrid We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home. Department: The Client Reporting Team produces a range of reports that cater to diverse client needs. Comprising several sub teams specializing in different reporting types and services, the team collectively handles everything from in-depth performance analyses for board meetings to client-specific and non-financial reports. The team’s expertise ensures that all reports are timely, accurate, and tailored to facilitate informed decision-making for our clients and their stakeholders. Role Summary: The Senior Analyst at Client Reporting is responsible for ensuring timely and accurate various client reports, escalating critical issues, and supervising the day-to-day work of analysts. The ideal candidate will be a proactive communicator, adept at handling internal teams and counterparts, and committed to maintaining the highest standards of accuracy and timeliness in all reports for both preparation and review. The Senior Analyst has general key responsibilities applicable to all teams within Client Reporting. Specific key responsibilities for each team will be noted below. Key Responsibilities: Answer queries from various internal teams and stakeholders such as, but not limited to Relationship Managers, Client Service Delivery Managers, Project Managers and Operational Teams pertaining to assigned reportsEscalate all critical issues to management in a timely manner.Ensure reports are completed accurately and on time.Ensure core procedures and checklists are utilized by partners.Carry out complex tasks and deliver reports with minimal supervision.Review reports and maintain 'Error logs' and 'Issue logs' to ensure all reports are updated accurately and timely.Ensure that Timeliness and Accuracy KPI goals are met by the team.Provide feedback and best practices during the team's RCA (Root Cause Analysis) Discussion every month.Act as an SME who trains, supports, guides, and ensures the team completes all work allocations accurately and timely.Handle operational activities and supervise the day-to-day work of analysts.Manage upper management, stakeholders, relationship managers, and client service delivery managersfor any urgent requests. Board Reporting Team Key Responsibilities Prepare and conduct the initial review of board reports which outlines the comprehensive reports on the fund administration and depositary performance to be utilized by Relationship Managers and/or Client Service Delivery Managers for presentations in board meetings.Responsible for obtaining data used in the reports such as generating Fund Accounting data from GIO or sending data requests to Fund Accounting and Transfer Agency Operational teams. Corporate Secretarial Team Key Responsibilities Prepare and review board report packs, pre and post board meeting documents, and other key information reports to the Board of Directors which are essential to their overall fund oversight responsibilities. This also includes submitting notices and filings to the relevant stock exchanges to comply with the requirements of different regulatory authorities. Client Service Delivery Group Key Responsibilities Prepare client metrics, non-financial reports, and presentations tailored to specific client needs used by Relationship Managers and/or Client Service Delivery Managers for client meetings, service reviews, and general client requests.Generate ad-hoc client-specific and team reports as required. Management Information Statistics Team Key Responsibilities Prepare and review client presentations (Service Packs) from raw data to be utilized by Relationship Managers and/or Client Service Delivery Managers in service review calls. Service Packs include Key Performance Indicators for fund activity and Northern Trust Administration service, Custody performance related data, and Fund Accounting and Transfer Agency specific information.Generate ad-hoc client-specific and team reports as required. New Business Team Key Responsibilities Process requests, answer queries, and maintain and prepare reports daily for new opportunities and liquidations which are received from Relationship Managers, Client Service Delivery Managers, and/or Sales to assist management in scheduling business for the operations business departments.Handle email communications, send out necessary emails, monitor responses, and ensure that all Project Managers have provided their updates and confirmed their inputs for accuracy and completeness which are then reflected on the schedule. Skills/Qualifications: The successful candidate would benefit from having: A College or University degree with at least 2 years of relevant experience in financial services industryUnderstanding of Financial Markets and relevant instrument types.Experience working in Financial Services is essential.Flexibility to work in shifts and/or on a rotational basis.Excellent oral and written communication skills are required. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

Salary: P80,000 – P100,000 (Monthly Package)

Schedule: Monday - Friday (9:00 AM – 6:00 PM EST)

 

What are we looking for?

Skills Required:

• At least 3+ years of experience in data analytics
• 3+ years advanced SQL techniques
• 2+ years experience in data warehouses (BigQuery, Redshift or Snowflake)
• 2+ years experience in Python or a similar language
• 1+ years experience in data modeling tools such as DBT

Nice to Have:

• Experience working for US clients

 

What will you do?

• Help to develop the data analytics pipelines that aggregate data from over ten million companies around the world and feeds into an AI driven platform
• Design and implement data structures capable of modelling data from many sources and store it in such a way that our various engineering groups can properly ingest the data
• Help develop analytics that will be embedded directly in the platform
• Handle the challenges that come with reporting on terabytes of data
• Help with the automation of systems as well as monitoring

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

An AI-powered search and discovery engine built to simplify deal origination.

​Instead of relying on keywords, static company classifications, and historical data, we utilize artificial intelligence (AI) and natural language processing (NLP) to ingest, analyze, understand, and deliver a precise actionable list of right deal opportunities, right now.

#ConnectOS #ConnectOSCareers #TeamConnectOS

 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

AECOM is seeking a Project Controls Specialist (with billing/invoice background) to be based in Manila, Philippines

Job Description: 

Opportunity phase 

• Support opportunity entry and updating in company’s opportunity tracking system.  
• Supports Go/No Go preparations, forms and gathering information and process, as directed by Project Manager.  
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.  
• Understand proposal pricing approach and support as appropriate. Develop basic capabilities with company standard pricing tools and support as directed.  

Planning phase 

• Coordinate with PM/Project team/contract administration in coordinating contract review process for new contracts, modifications and job closures. Understand and supporting insurance verification process as necessary. 
• Develop familiarity with support review of contract risk types and methods to identify and support management of risk on projects.  
• Understanding of revenue recognition on projects. Investigate/elevate financial project issues such as segmentation, work at risk, and revenue recognition during project setup.  
• Review scope definition documents and support PM with development of Work breakdown structure development (and maintenance during execution), to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.  
• Assist in preparing, updating, and monitoring schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.  
• May coordinate/assist other Project team/procurement in coordinating documentation to support procurement of required sub-consultants and vendors 
• Support PM in development and review of project cost and revenue baseline, based on above elements.  
• Develop knowledge and support coordination of performance measurement and earned value plan and updates during execution. Elevate for review by PC Lead as required.    Understand contractual invoicing requirements.
• Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.  
• Understand necessary components of project setups and be able to initiate and set up projects with Project Manager supervision. 

Execution phase 

• Report development both from templates and ability to develop unique independent reports based on project need. Ability to develop reports based on understanding Project managers need. 
• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals  
• Support PM in the coordination of preparation of project reviews 
• Develop proficiency with system and reports to review actual costs, commitments, coordinate cost adjustments, reviewing for coding accuracy.  Identifies cost (and scheduled as needed) variances, investigates root call and elevates to Project Management. Discuss corrective action and role is supporting.  
• Assist Project Manager, as direct, with tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work. 
• Measure progress and review performance trends.  Support accumulation of and access to historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting and estimate at complete development (EAC).  
• Support Exposure to progressive performance data and associated concepts and principals.  
• Become familiar with companies financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status.  
• May coordinate/review/support the development of invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff to support positive cash flow. Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.  Support Project team, with the change control management process and gain insight into rational and importance of change events.  
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms. 

Closeout phase 

• Review project scope and determine all contractual deliverables have been met, discuss with PM. 
• Coordinate with PM/procurement for closeout of sub agreements  
• Support PM with input of final EAC  
• Support with coordination of final invoice as directed.  
• Performs routine tasks with minimal supervision 
• Under appropriate supervision receives and follows instruction on specific assignment, specialized tasks and possible solutions. 
• Assignments have clear and specific objectives and require the investigation of limited number of variables. 
• Receives/Seeks supervision for application of more complex standard management/administrative techniques, procedures and criteria to assist Project Manager. 

 

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (Mid Shift, to cover AU and EU)

What are we looking for?

Skills Required:

• Bachelor's degree in related field
• 5 years of Finance Support Experience
• Experience in forecasting and budgeting tools
• Experience in revenue analysis and business intelligence system a plus
• Financial Modelling and strong analytical skills required
• Able to work on a Mid Shift (AU/EU)

Nice to Have:

• Xero, Sin7, Trello, Zendesk
• Other software

 

What will you do?

• Partner various managers providing business support and guidance
• Review and draw conclusion from financial data
• Create ROI analysis on investments
• Support business reviews/presentations (board data, quarterly product reviews, budget presentations, etc.)
• Be a key contributing member of the business staff meetings.
• Provide variance and trend analysis
• Create ad-hoc reporting and analysis including supporting strategic initiatives.
• - 50% of task is AP, AR
• - 50% weekly Financial statement of the projects handled

 

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- Australia's leading house of brands with multiple clients.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Schedule: Monday – Friday (Flexible 7:00 AM- 3:00 PM; 09:00 AM - 05:00 PM)

What are we looking for?

Skills Required:

• Bachelor’s degree in Marketing, Business, or a related field.
• At least 1-5 years of experience in loyalty program management, analysis, or a related field.
• Exceptional presentation skills, convey complex ideas in an accessible and engaging manner. Bring complex ideas to life captivating your audience and leaving them eager to learn more.
• Creative thinking and design skills; work must not just be eye-catching; it's strategically crafted to serve a specific purpose and leave a lasting impression.
• Proficiency in data analysis and visualization tools (e.g. Excel, PowerPoint).

 Nice to Have:

• Strong interpersonal skills required to effectively communicate.
• Excellent organizational and project management abilities.

 

What will you do?

• Become a loyalty program expert. You'll research industry best practices, analyse customer behaviour, and reward usage, and evaluate program effectiveness. Your work will help us refine our programs and make them even more rewarding for our customers.
• Develop and deliver high-quality presentations that effectively communicate insights and recommendations to internal teams and external clients.
• Collaborate with cross-functional teams to understand business goals and gather information for analysing and presenting loyalty programs.
• Provide recommendations for enhancing loyalty program strategies based on data-driven insights.
• Ensure all presentations and reports are accurate, timely, and align with company branding and standards.

 

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- We provide on-demand resourcing solutions for growing businesses. Extend your core team’s capability with low-cost, specialized talent.

We’ll connect you with experienced, ready-now resources: managed by you, employed by us.  We sources the best-fit people for your needs. We’re experts in loyalty programs, digital and data businesses, and know the right expertise to get the job done.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

WHAT IS YOUR ROLE

As a pricing analyst, you will work on the Content Operations team to deliver operational improvements to content workflows - from file delivery and metadata, through to delivering deal specifics to the finance team.

WHAT WILL YOU DO

• Prepare pricing and file requests from other teams and handles publisher title requests.
• Work with Publisher Partnership representatives to handle onboarding of new publishers.
• Handle the in-flow of new titles and works collaboratively with the publisher partnerships team to devise better practices with publishers.
• Working in ClickUp task management software to action content and pricing-related tasks.
• Margin, content and cost-saving analysis for our large ebook projects.

YOU HAVE…

• 1-2 years; fresh graduates also encouraged to apply and gain experience.
• ClickUp required.
• SQL exposure is a plus! Not a must have.
• You enjoy looking at processes and finding procedural solutions.
• Experience in Excel/Google Sheets.
• Able to prioritise effectively.
• Can collaborate with multiple stakeholders and teams.
• Confident and professional communicator.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus

The Supply Chain Analyst will be accountable for providing support and strategic management to our supply chain consultants within a regional territory.

Responsibilities

• Serve as a supporting partner for the supply chain consultant for projects/initiatives (i.e.: supplier surveys, optimizations, RFPs, supplier sourcing, supplier forums, focus groups etc.)
• Proactively analyze monthly/quarterly supplier data and trends, flagging performance concerns and providing a quarterly side-by-side summary of trends and analysis to the consultants
• Track the results of a supplier optimization and the impact on the program based on recommendations executed by the supply chain consultants
• Audit and validate supplier scorecard metrics in Acumen every quarter raising any discrepancies to the supply chain consultants
• Source new suppliers to support program gaps
• Researching supplier data for the Business Development sales process
• Support the supply chain consultants with supplier performance escalations issues/concerns
• Create supplier RFI/RFP projects
• Support the scoring of RFI/RFP results and recommendations
• Support the supply chain consultants with the preparation for supplier forums/summits (send invitations, track RSVPs, create PowerPoint slides, conduct post-meeting surveys)
• Support the analysis and recommendations of supplier capability projects using HICX, Acumen supplier performance data, RFP/RFI’s, and supplier discovery meetings
• Support the preparation and rollout of the annual Voice of the Supplier (VOS) survey
• Ad hoc projects as needed

Salary: P60,000 to P100,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of at least 2 years as Technical Relationship Manager or equivalent.
• Proven experience in a technical role, with a strong understanding of Microsoft platforms, MacOS, and cybersecurity.
• Experience in network and internet infrastructure, with familiarity in Cisco, Juniper, and Arista.
• Exceptional skills in writing sales proposals, contract renewals, and pricing.
• Ability to work closely with technical engineers and other team members.
• Experience in a client-facing role, with a focus on maintaining and growing client relationships.
• Excellent communication and negotiation skills.
• Must be amenable for a contract position (1 year contract, subject for renewal/continuous contract).

Nice to Have:

• Sales experience is desirable.
• Strong interpersonal and communication skills.
• Ability to think critically and solve problems effectively.
• Proactive and able to work independently as well as part of a team.
• Detail-oriented with strong organizational skills.

What will you do?

• Apply expertise in Client Relationship Management and Sales in maintaining and strengthening client relationships, ensuring the continuity and growth of the business.
• Develop and maintain strong relationships with clients, understanding their technical needs and business objectives.
• Provide technical guidance and support on Microsoft platforms (Windows desktop, Office 365), MacOS, and cybersecurity concepts including XDR, backups, BCP, etc.
• Engage in technical and commercial discussions, offering solutions that align with clients' needs.
• Have a fundamental understanding of Network and Internet infrastructure, with experience in Cisco, Juniper, and Arista being desirable.
• Assist in writing sales proposals, renewing contracts, and pricing solutions in collaboration with engineering teams.
• Focus on protecting company revenue and margins and minimize client churn without having a new sales target.
• Ensure smooth contract and agreement renewals with existing clients.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Service Incentive Leaves and Birthday Leave (1)

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Sydney, Australia was founded based on the belief that IT should be simple, as complexity leads to problems and higher costs. Cloud computing offers a chance to change how businesses use technology, bringing more flexibility, faster turnaround, and lower IT expenses. With a good cloud strategy, companies can transform their daily operations.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Financial Analyst

Schedule: Monday to Friday, 3-4 hours overlap between 8am to 8pm EST

Salary Range: 1000 - 1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Role:

We are seeking a detail-oriented and highly organized individual to join our team as a Virtual Analyst. In this remote position, you will be responsible for supporting our entire team, ensuring accuracy and compliance with established procedures. The ideal candidate is proficient in real estate and/or finance principles, possesses excellent communication skills, and is adept at utilizing software systems such as Microsoft Excel, Word, & PPT. We will ask the individual to focus on creating automated processes for any repeatable tasks to maximize efficiency. 

Responsibilities:

• Data Entry & Maintenance:
• Accurately enter transactions information into databases.
• Maintain organized and up-to-date records.
• Document Verification:
• Review various lists and documents for accurate information in a timely manner.
• Preparing Presentations:
• Work closely with the underwriting team to prepare Asset Summary Reports (ASR), Investor Presentations, and ad hoc materials to various partners, investors, teammates.
• Ensure data is correct and presentation is professional and organized.
• Document Sharing & Organization:
• Organize and manage folders in secure filesharing systems (i.e., Dropbox, Sharefile).
• Responsible for aggregating and sharing file links to various counterparties, both internal & external.
• Customer Service:
• Interact with team members and third parties, both via email and phone in a professional and timely manner.
• Follow Up:
• Organized and diligent to follow up internally and externally in a persistent, yet polite manner for requested documents and tasks.
• Quality Control:
• Special attention to making sure details are correct (both numbers and words).

• Bachelor's degree in Accounting, Finance, or related field.
• Proficient in using Microsoft Suite ( Word, Excel, PPT)
• Ability to create/use Macros and API Plug-ins to automate processes is a plus
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to work independently and meet deadlines.

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Key Responsibilities:

• Conduct risk assessment (departments, operating units, projects)

• Perform data gathering, analysis, and reporting

• Identify parameters, and develop risk models

Qualification Requirements:

• Graduate of any of the following courses, or its equivalent: Mathematics, Statistics, Economics, Finance, Financial Engineering

• At least 4 years related working experience and knowledge in any of the following areas: Operational Risk Management, Credit Risk Management, Market Risk Management, Liquidity Risk Management, Financial Modelling

• Preferably with knowledge and experience in using analytics tool such as R.

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Customer Success Analyst

Working hours: Flexible (8 hours/day)

Holiday/s: US and/or PH Holidays

Salary Range: $1,000 - 1,500/month

About the company:

The company is a tech start-up focused on changing the affordable housing industry by creating a SaaS platform designed to fully automate processes key to property owners, while also helping more people to get into affordable housing faster. Our SaaS platform offers a true double bottom line – reduced costs for property owners and improved outcomes for residents.

We are a team of entrepreneurially minded and proactive self-starters who are excited to transform the affordable housing industry. We care deeply about our customers, fostering a culture of respect and accountability, continuously improving, and working in a manner that is urgent but detailed. 

About the role:

The company is seeking a Customer Experience Analyst to join our team.  You will work on a team interacting with the company's customers and end users - affordable housing property owners and residents/applicants.  Your primary role will be to gather resident or applicant information, answer questions about the affordable housing process or the Company Plaform, and complete calculations required for compliance documentation. You will be an integral part of the team gathering user feedback that will directly shape our product roadmap and operations processes. As you become more proficient on our platform, you will have the opportunity to assist in customer implementations and training as we roll out our platform nationwide.

Duties and responsibilities:

• Support customer implementations, including customer the company's Platform configuration, form mapping, processing unit/rent rolls, and program research
• Guide customers in their use of the app in order to improve adoption and increase the efficiency of their workflows
• Monitor and analyze user behavior to track and improve user adoption
• Help report bugs to the engineering team and work with other team members to urgently resolve issues and test solves
• Provide feedback and define internal processes and best practices to improve customer experience
• Develop and improve customer-facing tools and documentation for more scalable, self-service learning
• Use the company's proprietary platform, request and review resident/applicant documents for household composition, income, and assets to determine eligibility for affordable housing
• Other tasks - this is a start-up; you will be asked to jump into many tasks way outside your job description!

Minimum Qualifications

• Experience: No experience required! Entry level
• Bachelor’s degree or equivalent practical experience

Preferred Qualifications

• Experience or internships with customer management
• Knowledge of affordable housing programs
• Excellent communication and presentation skills, both written and verbal
• Interest in technology and ability to quickly learn new software

What We’re Looking For

• Ability to effectively operate with motivation and flexibility in a fast-paced, constantly evolving team environment
• We, not I, mentality
• Ability to handle stressful situations appropriately
• Ability to understand and seek out others' perspectives

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous customer service experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

• Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

  Shape your Career with Citi

  Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

  We’re currently looking for a high caliber professional to join our team as AVP - Payroll Senior Analyst - Hybrid based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  · Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  · We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  · We empower our employees to manage their financial well-being and help them plan for the future.

  · Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  · We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  · We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

  In this role, you’re expected to:

  • The Payroll Sr Analyst performs business analysis support for an HR and Payroll operations organization; Creates and manages the documentation of internal procedures and business requirements.
  • Serves as subject matter expert for payroll processes and procedures.
  • Creates and manages the documentation of internal procedures and business requirements; manages the business analysis and documentation of system change specifications; and implementation of user application test plans.
  • Executes test plans and identifies and documents discrepancies found through the ability to accurately assess output against expected results; Resolves discrepancies with technical and/or business personnel, communicates issues and results clearly, and retests as required.
  • Creates and run data verification reports utilizing queries.
  • Interacts with customers on production and project support.
  • Plans and execute complex projects and coordinate over a broader departmental spectrum. Regularly assumes informal/formal leadership role within teams, and is involved in coaching and training of new recruits.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  As a successful candidate, you’d ideally have the following skills and exposure:

  • 5-8 years of experience in a related role.
  • Demonstrated execution capabilities
  • In-depth understanding and knowledge while contributing to the development of new techniques and processes and for the area or function.

  Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

  Take the next step in your career, apply for this role at Citi today

  https://jobs.citi.com/dei

  #Hybrid

  #LI-AR1

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Job Family Group:

Operations - Services

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Job Family:

Payroll

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The Senior Financial Analyst is responsible for assisting the Finance Manager in preparing financial analysis, forecasts, and valuation studies for use in the development of financial and operational business decisions. Guided by the Finance Manager, the Senior Financial Analyst should be able to extend executive support through strategic business partnering.

DUTIES AND RESPONSIBILITIES:
Financial Reporting and Analysis
1. Ensures thoroughness, accuracy, and timeliness of financial analysis and reportorial requirements preparation for one or more divisions of the Food Group. These reports include but are not limited to the following:
a. BOD (Monthly performance highlights, latest thinking forecast)
b. EXCOM (Quarterly financial and operational highlights, other ad hoc reports)
c. MANCOM (Monthly reports covering the profitability and quality of revenue)
d. Banks (Forecasts, financial ratios)
e. Government institutions (Forecasts, other statutory requirements)
2. Prepares thorough, accurate, and timely ad hoc reports requiring deeper analysis due to higher degree of complexity and confidentiality.
3. Closely coordinates with different departments in the Food Group to ensure that relevant financial and operational information is reported and the integrity and confidentiality of the information are kept.

Financial Planning
4. Prepares the annual budget for one or more divisions of the Food Group and transitions the approved budget to the Controller's group for the monthly preparation of actual spending reports. Ensures financial forecasts reconcile with accounting reports.
5. Prepares monthly latest thinking forecast for one or more divisions of the Food Group to update full-year financial projections.
6. Ensures accurate and timely processing of CAPEX requests to effectively and efficiently manage capital spending.

Valuation and Investment Analysis

7. Builds financial models and valuation cases, and performs investment analysis for expansions,
new businesses, initiatives to improve efficiency and productivity, and mergers & acquisitions.
8. Provides analytical support to Executives, Business Development team, Corporate Strategy team,
and other operational teams across the Food Group.
9. Conducts post-mortem analysis and investment lookback after achieving milestones of
investment projects.

Others:
10. Provides support to CFOs, COOs, Country Directors and Controllers, Mill Managers, and other
executives, particularly in running financial and scenario analyses for both tactical and strategic
initiatives.
11. Provides research support to Treasury, and Risk & Commodity departments, particularly in data
gathering and analysis of key economic indicators that are regularly monitored by the Food
Group.
12. Provides cash, debt, and working capital analysis for one or more divisions of the Food Group.
13. Performs other tasks assigned by the Finance Manager as needed or as business conditions
change.