Primary Responsibilities
▪ Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal and client requirements. Specific Responsibilities
▪ Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and prepared before proceeding to the work site.
▪ Coordinates with clients on schedules and other information pertinent to the job.
▪ Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures and client requirements or agreed job scope and specifications.
▪ Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
▪ Prepares and submits complete and accurate inspection reports including properly labeled samples.
▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Join our team as a Technical Services Manager, where you will play a pivotal role in shaping the future of our mining operations. In this dynamic leadership role, you will oversee all mine planning and design activities, from short-term scheduling to life-of-mine strategies, ensuring alignment with production targets and adherence to established plans.

Your expertise will be key in managing geotechnical and hydrological risks, safeguarding both the safety and economic viability of the operation. You will also provide essential leadership across mine geology, ore control, reconciliation, and reporting, driving operational excellence.

Leading the Technical Services Team, you will deliver specialist expertise in mine engineering, planning, geology, geotechnical analysis, hydrology, and surveying to optimise mining operations. This is a fantastic opportunity to make a meaningful impact and be part of a forward-thinking team.

About the role

• Lead and guide a specialist team across Mining, Geotechnical, Geological, Hydrogeological, and Survey disciplines.
• Advise and support management in developing strategies, priorities, schedules, budgets, forecasts, and mine plans (short-term to Life of Mine).
• Drive a high-performing technical team to deliver practical, integrated, and continuously improving outcomes.
• Ensure leading operational and technical practices are applied to studies, projects, and operations.
• Provide senior technical leadership, coaching, and mentoring to enhance individual and team capabilities.
• Lead and contribute to underground mining innovation and improvement initiatives.
• Ensure production, development, cost, and compliance targets are met while maintaining regulatory standards.
• Deliver accurate, timely reports to the General Manager and stakeholders.

Job Description

• Daily monitoring of IBM Tickets related to APIC
• L1 support for APIC Issues
• Deploy IBM APIconnect Software using Kubernetes
• Manage and Maintain IBM Apiconnect Software
• Manage IBM Cloud Platform and Services
• Creating Ubuntu Server environment using VMware ESXi
• Manage and Maintain IBM Servers in Vitro Data Center
• Manage VM ESXi Servers
• Deploy IBM Application using Red Hat Openshift and Kubernetes
• Experience with Containerization using Docker, OCP, and Kubernetes
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.

Qualifications

• Bachelor's degree in computer science or engineering.
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
• Ability to resolve technical problems and innovate more efficient use of IT resources.
• Knowledge in Kubernetes and Docker is a MUST
• Experience with AWS and on prem Virtualization
• Minimum 2 years of working experience as a DevOps Engineer

Job Description

• Analyze and organize raw data
• Build data systems and pipelines
• Evaluate business needs and objectives
• Combine raw information from different sources
• Explore ways to enhance data quality and reliability
• Identify opportunities for data acquisition
• Develop analytical tools and programs

Requirements:

1. Proven experience as Data Engineer with at least 3 Years professional work experience
2. Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
3. Knowledge in Shell Scripting, Hadoop Platform, Big Data
4. Familiarity with Agile and DevOps methodologies
   

Preferred Qualifications:

1. Familiarity with Data Modeling and Design
2. Familiarity with Python/R and AWS Service (Redshift)
3. Willing to work FULLY ONSITE (Ortigas)
   

Octal Philippines Inc. is looking for a skilled Site Reliability Engineer (SRE) to join our dynamic team. The SRE will be responsible for ensuring that our systems are reliable, scalable, and efficient. You will play a critical role in maintaining the uptime of our services, improving system performance, and automating processes to enhance productivity. The ideal candidate is a passionate technologist who thrives in a fast-paced environment and enjoys tackling complex challenges.

Responsibilities:

• Monitor and maintain the reliability and availability of production systems
• Implement automation to reduce operational toil and improve system reliability
• Identify and resolve performance issues and outages
• Collaborate with development teams to design scalable and robust systems
• Create and maintain SRE documentation and runbooks
• Participate in on-call rotation and incident response activities
• Continuously improve tooling and processes to enhance the efficiency of operations

• Bachelor's degree in Computer Science, Engineering, or related field
• At least 3 years of experience in a Site Reliability Engineering or related role
• Strong experience with cloud platforms such as AWS, Azure, or GCP
• Proficiency in scripting and programming languages (e.g., Python, Go, Bash)
• Experience with containerization and orchestration technologies like Docker and Kubernetes
• Strong understanding of monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack)
• Excellent troubleshooting and analytical skills
• Ability to work collaboratively in a team-oriented, fast-paced environment

Responsibilities:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.

• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.

• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).

• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.

• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.

• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Communication Allowance, Health & Life Insurance & Others

We are seeking a skilled and dedicated Duty Engineer to join our team in Lapu-Lapu City, Philippines. As a Duty Engineer, you will play a crucial role in maintaining the efficient operation of our facility's engineering systems and equipment. Your key responsibilities will include:

• Coordinate daily engineering operations, including staff briefings and work assignments
• Manage planned and unplanned maintenance programs for various systems, including air-conditioning, electrical, refrigeration, and fire & life safety equipment
• Supervise team members, ensuring safe work practices and efficient operations
• Monitor and manage contractor work, ensuring compliance with health and safety policies
• Prepare consumption reports on power, water, steam, and gas
• Develop and maintain staff training programs, including induction for new employees
• Create weekly staff schedules and conduct performance reviews
• Ensure compliance with hotel fire & life safety and emergency procedures
• Maintain high standards of personal appearance and adhere to hotel policies

As a Facilities Engineer III, you will manage the entire electrical system operation of the plant, drive operational efficiency improvements, and implement sustainable cost reduction initiatives. You will also be responsible for overseeing the electrical systems and infrastructure within the organization, including the planning, design, and execution of construction projects. This role involves ensuring that all electrical systems are well maintained to the highest standards, adhering to safety protocols, and complying with relevant regulations. In addition, you will manage construction projects from inception to completion, ensuring that they are delivered on time, within budget, and to the required quality standards. CAPEX and OPEX management, including asset management, will also be part of your responsibilities.

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Oversee the maintenance, repair and upgrading of all electrical systems, including power distribution, Genset operation, fire detection and alarm system, PA system, lighting and emergency power system
• Conduct regular inspections of electrical systems to identify potential issues and implement preventive measures
• Develop and implement energy-saving initiatives to improve efficiency and reduce operational costs.
• Ensure compliance to all Philippine Electrical Codes and Regulations
• Lead and manage construction projects, including new builds, re-layout and renovation and facility upgrades
• Collaborate with consultants, contractors and other stakeholders to develop project plans, schedules and budget
• Oversee the bidding process for construction projects, selecting and managing contractors and suppliers
• Monitor project progress, ensuring that timelines, budgets and quality standards are met
• Conduct post-project evaluations to identify lessons learned and opportunities for improvement.
• Ensure that all facilities-related activities adhere to safety standards and regulations, including OSHA and other relevant guidelines
• Conduct risk assessments and implement corrective actions to mitigate potential hazards
• Work closely with colleagues within facilities department including other departments to understand their facilities needs and develop solutions that align with organizational goals and KPI's
• Communicate project updates, challenges and success to management and other stakeholders
• Maintain accurate records of all electrical systems, including maintenance logs, inspection reports, as-built drawings (CAD) and upgrade histories.
• Prepare regular reports and updates on the status of construction project, including financial reports like CAPEX, OPEX and Assets Inventory
• Manage Department IMS and Playbook
• Ensure that all documents is complete, accurate and accessible for future reference

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

Seeking a suitably qualified, experienced, and reliable Engineer – Mining who will be responsible for delivering all drill and blast engineering functions for the underground mine to ensure physicals are achieved in line with the life of mine plans and will report to the Senior Engineer – Mining.

Key tasks and responsibilities:

• Oversee the stoping process including preparation to execution of stope designs, reconciliation of completed stopes, and communicating stoping activities to operations and contractors
• Collaborate with contractors and suppliers ensuring their compliance to company standards and regulations
• Prepare explosive reports and statutory requirements of drill and blast function-related requests of MGB, PNP, etc. in a timely manner
• Perform timely preparation of drill, charge designs, and stope notes to ensure that blasted stocks are maintained
• Guide junior and graduate Drill & Blast engineers through effective coaching and mentoring
• Monitor the consumables and coordinates requirements with the procurement team as needed
• Analyzes rock characteristics to predict fragmentation outcomes
• Utilize geological data to forecast fragmentation outcomes
• Apply statistical methods to validate fragmentation predictions
• Coordinate with geologists and engineers to optimize blast performance
• Utilize software tools to model blast scenarios and modifies blast parameters under supervision to improve efficiency as well as evaluates blast results against predefined benchmarksConducts safety assessments and identifies potential hazards in blast plans

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Work Arrangement: Fully remote, overlapping EST working hours.
Job Type: Full-time, Independent Contractor.
Salary Range: Up to $2500 based on experience.
Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST.
Locations: Remote, open to candidates in LATAM and Philippines.

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company

Our client is a fast-growing startup revolutionizing QA testing for web and mobile applications. With a focus on automated, LLM-powered testing, they are dedicated to transforming the testing process for faster, more cost-effective results.

Role Overview

As a QA Automation Engineer, you’ll be instrumental in driving customer success by delivering robust, automated test solutions using TypeScript and Playwright. This role offers the opportunity to work with cutting-edge LLM-powered tools, supporting customers with onboarding, ongoing test maintenance, and test execution.

Your Impact:
Your efforts will be key in expanding test coverage for clients, achieving customer satisfaction through reliable test automation, and refining QA workflows that drive the future of automated testing.

Key Responsibilities

1. Customer Test Automation
• Onboard new customers and maintain existing test automation with AI-powered tools.
• Analyze customer needs to prioritize test coverage and accuracy.
• Configure CI/CD integrations (e.g., GitHub Actions, Docker) for test execution.
2. Test Reliability and Maintenance
• Triage test failures to meet SLAs (<1 business day), identifying and resolving issues effectively.
• Support customers during test execution, troubleshooting, and result interpretation.
3. Tool and Process Improvement
• Collaborate with the engineering team to enhance test generation and maintenance tools.
• Document and refine customer workflows for scalable support and efficiency.
4. Knowledge Sharing and Documentation
• Document custom solutions and technical details for seamless customer support.
• Contribute to onboarding materials to ensure team alignment and growth.

Must-Have

• +2 years in software engineering or automation testing roles.
• Proficiency in TypeScript/JavaScript, Playwright, CI/CD pipelines, and Docker.
• Experience in web automation testing and API integration.
• Excellent communication and problem-solving skills.

Nice-to-Have

• Prior experience in customer-facing roles.
• Strong documentation skills.

Competitive Salary: Based on experience and skills

Remote Work: Fully remote—work from anywhere

Generous PTO: Ample paid time off to rest and recharge

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

• Application
• Screening
• Top-grading Interview
• Skills Assessment
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.

• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

• Lead the team of developers, align technical direction, and provide leadership, support, and motivation
• Work with the Product Owners to develop provided user stories
• Work with the Solution Architects in designing technical solution to a specific set of business requirements within the framework defined by the Enterprise Architecture
• Liaise with team members, Delivery Leads, and Product Owners to ensure projects are completed to standard
• Oversee deployments/new releases and ensure that they are aligned with the product roadmap
• Advise the Delivery Leads, Product Owners, and the team regarding the technical implementation of the project
• Work with the App Support team to address system issues
• Document system design and programs specifications in technical design document
• Review code and ensure that the best practices and coding standards are implemented in the project
• Identify and remove bottlenecks that impede the progress of Sprint
• Solve issues and develop workarounds and alternative solutions
• Keeping up-to-date with industry trends and developments

Qualifications:

• Possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Experience in Agile/Scrum process, language, and ceremonies.
• Experience in using Java and Spring/SpringBoot
• Experience in using relational databases (e.g. Oracle)
• Solid knowledge and experience with continuous integration and continuous delivery tools.
• Solid understanding of API, microservice, and integration concepts and technologies, such as REST, JSON, XML, message queues
• Experience in leading development teams
• Excellent analytical, technical, diagnostic, and troubleshooting skills
• Proven ability to solve problems creatively

• Ability to communicate ideas clearly and respond in a timely manner
  
  Preferred Requirements:
• Knowledgeable in using AWS, Red Hat OpenShift Container Platform, or any other public cloud platform.
• Experience in Cloud Native Infrastructure, DevSecOps, and Microservice Architecture
• Experience in deploying apps to App Store and Play Store
• Experience in using modern JavaScript frameworks (e.g. ReactJS)
• Has a background on backend, web, and mobile application development 

• Lead the design, development, and implementation of Appian-based applications.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to a team of developers.
• Ensure best practices in Appian development and deployment.
• Conduct code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve technical issues related to Appian applications.
• Stay updated with the latest Appian features and industry trends.
• Coordinate with cross-functional teams to ensure seamless integration of Appian applications with other systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5 to 10 years of experience as an Tech Lead or Appian Developer respectively.
• Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian plugins.
• Experience with Appian integration using REST, SOAP, and other APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Appian certification is a plus.
• Banking related experience is a plus.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

Candidate will be working closely with the team which spread out across Singapore, Shanghai, Tokyo, and Pune (offshore), this position will be the first headcount in Manila.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines, and executes project plans, project scope, activities, schedules, budgets, and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems, and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• Software Implementation and Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

• Interface with customers to keep the project on track, address any issues that arise during the project life cycle and deliver the project on-time.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

What you will need:

• At least 3-5 years of solid experience in IT Software Implementation Projects for Capital Markets.

• Experience/Exposure in using UNIX

• Extensive knowledge of project management standards, processes, procedures, and guidelines as well as various IT project methodologies and life cycles.

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Excellent verbal and written communication skills

• Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints

• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

• Experience in FinTech/Banks/Front Office Trading is a plus

What we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Specific Duties & Responsibilities

1.  Market Segment – Construction Systems (VisMin):
   1. Infrastructure - construction involves building and development of essential systems and structures such as roads, bridges, railways, airports, water supply systems, sewage and drainage systems, and power grids and similar facilities necessary for transportation, communication, water, and energy distribution; mainly reached and captured through key project management (KPM) approach.
   2. Residential - construction involves building and development of housing structures, including single-family homes, multi-family residences, townhouses, condominiums, and apartment complexes; mainly reached and captured through key account management (KAM) approach.
   3. Commercial - construction involves the building and development of structures intended for business use, such as office buildings, retail centers, warehouses, hotels, and industrial facilities; mainly reached and captured through key project management (KAM) approach.

Product Categories:

To lead sales and promotion of the following product categories:

1. Refurbishment – includes repair, strengthening, and protective solutions for concrete structures, such as repair mortars, shrinkage compensated high-strength grouts, anchoring adhesives, protective coatings, corrosion control, and structural strengthening systems.
2. Waterproofing – cover all technologies used for below, and above-ground waterproofing: flexible membrane systems (polymeric sheets, fully bonded membranes, modified bitumen sheets), liquid applied membranes, joint waterproofing systems (waterstops, swelling profiles, adhered tapes), waterproofing mortars, mortar admixtures, and injection resins and grouts.
3. Roofing and Flooring – full range of flat roofing systems such as thermoplastic and bituminous membranes as well as liquid-applied membranes including insulation and accessories offered for new buildings and roof renovation; liquid applied floor finishes and cementitious underlayment to protect, prepare, upgrade and finalize floor surfaces.
4. Sealing & Bonding – wide range of high-performance and durable sealants, adhesives, tapes, and spray foams for the building envelope, interior finishing related infrastructure construction.
5. Building Finishing –encompasses ceramic tiles and natural stones installation, insulated facade systems, protection and decoration systems, as well as interior wall finishing so long as applied in infrastructure construction.

Concrete and Industry products are out of scope for this role. Leads and opportunities discovered for these products are to be endorsed to proper sales team or business unit.

Sales Geographical Territory:

The role oversees sales activities and revenue generation nationwide for construction systems for Visayas and Mindanao area. Pipeline of projects within area must be monitored, developed and captured through regular sales territory mapping, product positioning, project management and channel partnering.

Islands of Visayas and Mindanao are out of scope. Sales leads and opportunities discovered as originating from such area, directly or indirectly (through distributors) must be endorsed to the appropriate business unit or sales team.

For clarity, the place of construction site dictates the geographical territory. This is regardless of the location of client, contractor, applicator or distributor base of operations and/or head office location.

Sales Channels:

The role manages a good balance of business sourced from a variety of sales channel to maximize revenue potential, optimize profitability and reduce risks in sales activities. The ratio of revenue among channel shall be determined by Senior Management in alignment with long-term strategy.

1. Direct – maintain direct business relationship with customer groups whenever beneficial and strategic for purpose of capturing sustained revenues and profits in both short and long-term basis, as the business condition requires. See below priority group:
   1. multinational accounts – large international companies where Sika has prior business and/or regarded as key accounts (e.g. Oceana Gold, Shimizu, Sumitomo).
   2. main contractors of civil engineering / infrastructure – involved in erecting bridges, tunnels, dams, power plants, roads, harbors, airfields, etc.
   3. specialized civil contractors – involved in strengthening, concrete repair, pre-stressing, grouting, structural bond and rail fixing.
   4. specialized infra waterproofing contractors - contractors waterproofing tunnels, dams, channels, railways, airports, etc.
   5. specialized applicators – involved in installation of roofing and flooring using special materials to suit special requirements and conditions (e.g. enhanced sealing, waterproofing, hardening, etc.)
2. Distribution – engage business with distributors to ensure steady supply of materials to other end-users with small and infrequent material requirements, with very short lead time to fulfill order and with unknown financial capacity. See below priority group:
   1. project distributors – other distributors engaged in reselling materials directly to large construction projects, mainly to general contractors, civil contractors and specialized contractors.
   2. dealer merchants – major part of sales of building materials / construction chemicals to professionals such as contractors, craftsmen, special applicators.
   3. floor covering and roofing dealers – specialized channel for floor covering like tiles, parquet, soft floors; specialized channel for roofers, both inclined as flat roof with major part of sales is roof tiles or membranes (liquid or felts).

Sales Management:

1. Sales Planning and Strategy
   1. Formulate and implement effective sales strategies tailored to the assigned market segments, aligned with the company growth initiatives.
   2. Identify and target potential markets to expand the customer base and increase market share in collaboration with the product managers.
   3. Set and achieve sales targets, goals, and KPIs in line with the company's business objectives.
   4. Collaborate with marketing team for comprehensive market research to stay informed about industry trends, customer needs, and competitive activities.
2. Customer Relationship Management
   1. Ensure customer information is regularly captured and logged into the CRM system – Salesforce. This includes contact information, projects, opportunities, quotes, complaints and similar related activities.
   2. Target potential customers through various sales activities and marketing events in line with strategies of keeping direct customer (civil contactors, industrial applicators, specialty contractors) as well as project distributors.
   3. Ensures customer satisfaction by regular meetings particularly with preferred customers, providing them support, attending to inquiries and building relationship.
   4. Gather and analyze customer feedback to improve products, services, and sales approaches. Address customer satisfaction gaps in the annual customer satisfaction survey.
3. Sales Team Organization and Leadership
   1. Organize the sales team by region, product line, customer type, or other relevant criteria to ensure optimal coverage and efficiency.
   2. Clearly define the roles and responsibilities of each team member to ensure alignment and accountability.
   3. Establish clear metrics to measure sales performance, such as revenue, sales efficiency, conversion rates and pipeline maintenance.
   4. Lead, mentor, and motivate the sales team to achieve individual and team sales targets.
   5. Monitor and evaluate the performance of the sales team, providing regular feedback and coaching.
   6. Provide feedback and insight about compensation, incentives to motivate the sales team.
4. Sales Training and Development
   1. Own the onboarding program to ensure new hires are equipped with the knowledge and skills needed to perform effectively.
   2. Collaborate with HR for continuous development of the sales team’s product knowledge, sales techniques, and industry expertise.
   3. Ensure mentoring and coaching through keep regular one on one meetings to offer feedback and guidance to improve performance and address skill gaps.
5. Sales Operations and Processes
   1. Ensure sales forecast accuracy. Provide regular sales bridge analysis, product forecasts, pipeline projections based on historical data, market trends, and sales pipeline analysis.
   2. Generate regular reports on sales activities, performance, and outcomes for senior management and stakeholders.
   3. Collaborate with Marketing and Target Market team in areas of product management, product promotions, product complaints, route to market strategy, pricing positions, product initiatives/promotions, product line simplifications, slow moving/obsolete inventories, product profitability improvements and other similar activities.
   4. Collaborate with Technical team in design and specifications, bill of quantities, engineering drawings, product complaints, mock-up demonstrations, mix designs and similar technical activities to be carried out to satisfy customer requirements.
   5. Collaborate with customer experience teams to standardize and optimize the sales process from lead generation to closing.
   6. Provide feedback and secure buy-ins from the sales team on initiatives on sales automation tools and process improvements projects.

Key Result Area:

1. Opportunity Pipeline – maintain a healthy pipeline of construction project leads and opportunities. Sufficient volume must be met in relation to conversion rates. Balanced distribution of construction stages (tender, demos, mock-up, commercial, etc.) must be managed. Accurate and up to date information is logged in Salesforce.
2. Sales – lead the sales team assigned to achieve monthly, quarterly and annual targets without compromising valuable customer relationships and in strict compliance with employee handbook and applicable laws.
3. Key Initiatives – lead the sales team to focus on year-on-year short term and long-term growth initiatives as provided by Senior Management. Proactively provide risks analysis, countermeasures and alternative options to attain objectives.
4. Profitability – protect material margins by understanding price positioning, monitoring of pricing decisions and adherence to value-based selling methodology. Implement year on year price increases.

1. Credit Collection – implement working capital goals by ensuring new customers has financial capacity and in good credit reputation. Manage existing customer to respect credit terms and collection policies. Provide clear and verifiable information for purpose of credit decisions.
2. Sales Forecasting – adhere to guidelines and deadlines provided by product managers and supply chain department. Actively engage in root cause analysis of forecast inaccuracy to fix gaps where team member is responsible.
3. Customer Engagement Events – encourage participation and cooperation among team members and key account customers specific to marketing initiatives such as ground events, market analysis, technical forums and similar activities.

Other Matters:

1. Adherence to the Sika Philippines, Inc.’s established Quality & Environmental Management System and Quality Policy.
2. Actively participates in all Sika Philippines, Inc.’s projects regarding quality and environment and fully supports and acts in accordance with the company policy.
3. Ensures that the Quality and Environmental Management System is understood.
4. Comply with necessary ISO procedures in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
5. Strictly complies with company policies, systems and procedures, work rules and regulations

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.

The data engineer will play a crucial role in setting up the foundations in making this happen - from creating real-time data ingestion infrastructure pipelines to designing best-in-class data models as well as developing automated reporting bots.

What you’ll be doing:

· Develop, maintain, and secure Angkas’ real-time data infrastructure.

· Design data model architecture for analytics ease-of-use.

· Automation of reporting and integration with Technology production systems.

· Engage with stakeholders to understand business requirements and technical specifications..

• Bachelors degree in Math, Computer Science, or Statistics.
• At least 3-4 years of experience.
• Expert-level SQL and Python skills.
• Experience in Google cloud technologies and services. Other cloud experience can be considered.
• Experience working in a startup tech company.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team

As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.

What you bring

• C++ experience is required

• Any Payments Systems background is required

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• In-depth understanding of design patterns and their application
• Fluency in developing and understanding sequence diagrams, class models, etc.
• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech.

• Competitive salary and benefits

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Willingness to undertake On-Call and Production support responsibilities.

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Key Responsibilities: 

• Lead the design, analysis, and development of complex mechanical systems and components compliant with the ATEX, IECEx and NEC500 directives and related standards

• Motor requirements definition, motor(s) selection and sourcing

• Conduct research, testing, and prototyping to validate new mechanical engineering concepts and technologies

• Perform simulations to validate mechanical designs and provide clear reports and recommendations the rest of the team

• Ensure compliance with relevant industry standards, regulations, and safety protocols

• Create and maintain detailed documentation drawings and assembly instructions for designs

• Identify and implement mechanical design and manufacturing process improvements to enhance efficiency, productivity, and quality

• Identify and resolve technical issues and provide support for manufacturing and field service teams

• Work closely with engineers, product managers, and other stakeholders to deliver high-quality products

• Collaborate with cross-functional teams to ensure the successful integration of mechanical engineering solutions into our products and services

• Reviewing the work of and provide technical guidance and mentoring to junior engineers

• Manage multiple projects simultaneously, ensuring timely delivery and adherence to project specifications

• Contribute to the strategic planning and decision-making processes, driving the company's mechanical engineering agenda

• Keep up with the latest trends, tools, and technologies to continuously improve products and deliver cutting-edge solutions