You'll be joining the team in Corporate Operations that develops our Digital Workflow Processes platform (Flowable) which supports the efficient execution of our corporate processes. As an Application Engineer, you'll be part of an international team, taking ownership and full responsibility for the design and implementation of our Workflow platform and its related applications. The team is also exploring different areas where we can leverage its skills in developing custom solutions to other platforms within our division - such as the development and integration of Java based line of business applications via SAP Business Technology Platform (BTP).

Your key tasks

Setup, maintain, and enhance the platform for use within the Avaloq system (managing different environments, setting up third-party integrations, release management, etc)

Design, build, maintain, and document new and migrated applications in our Flowable platform

• Plan for, and implement the digitalization of our internal processes by using the Java based workflow automation framework Flowable
• Explore, propose, and implement enhancements to further improve the out-of-the-box features of the Flowable platform
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Drive the overall architecture and design of cross technology workflow orchestration

• To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.

• Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS   chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
• Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
• Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
• Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
• Develops and recommends new testing services.
• Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
• Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
• Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
• Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
  • Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
• Reviews technical reports or other technical documents related to quality and safety of the laboratory.
• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
• Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
• Provide technical assistance to business teams on specific testing services and queries.
• Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

As a Network Engineer within our team, you will play a pivotal role in designing, implementing, and maintaining robust and secure network infrastructures on cloud platforms such as AWS, GCP, OCI, and Azure. If you possess a passion for cloud networking, are excited about leveraging infrastructure as code, and have a track record of delivering innovative solutions, we encourage you to apply for this Network Engineer position. Join our dynamic team and contribute to the advancement of our cloud-based network infrastructure capabilities.

Your key tasks

• Utilize a profound grasp of network technologies and principles, encompassing routing, switching, firewalls, as well as network monitoring and management. Additionally, proficiently design, assess, and enhance enterprise network architectures across leading cloud platforms like AWS, Google Cloud, Oracle Cloud and Microsoft Azure
• Maintain the overall infrastructure (Physical and cloud).
• Implement and maintain network security measures, including firewalls,  IDS, IPS, DDoS and VPNs, to safeguard sensitive data and maintain compliance.
• Maintain the infrastructure, planning and perform software upgrade and hardware refresh.
• Troubleshoot network-related issues and outages, both in the cloud and traditional network environments, utilizing knowledge of routers/switches, proxy, loadbalancers and firewalls.
• Optimize network performance by monitoring, analyzing, and fine-tuning network configurations and protocols.
• Collaborate with DevOps teams to integrate network requirements into continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends, best practices, and emerging technologies to provide innovative solutions to network challenges.

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, They coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Your key tasks 

• Hold Accountability and End to End ownership of any product related problems which clients report via the respective ticketing systems.
• Banking functional knowledge and experience is a must specially in the area of Investment related transactions (OTC , Stex , Fx etc) and this is required to resolve business transactions related issues from our wealth clients.
• to be able to handle EOD batches which are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions .
• Able to work in different shifts (night on-call, day shift and adhoc weekend support).
• Apart from Incidents , to be able to handle Service requests , RFIs as well as assist Problem Manager whenever product specific support is required .

BreederDAO, a fast-growing blockchain startup, is seeking a Technical Recruitment Associate to join our dedicated team. As a Technical Recruitment Associate at BreederDAO, you will play a crucial role in sourcing, attracting, and hiring top technical talent to support our innovative projects and initiatives in the Play-to-Earn space. This is an exciting opportunity to be part of a dynamic and collaborative team, working at the forefront of blockchain technology.

Responsibilities

• Partner with hiring managers to understand technical hiring needs and requirements
• Source and attract highly skilled candidates through various channels, including job boards, social media, and professional networks.
• Screen and evaluate candidate resumes and portfolios to identify qualified candidates.
• Conduct technical interviews and assessments to assess candidates' technical skills and suitability for specific roles
• Collaborate with the HR team to ensure a smooth and efficient recruitment process
• Build and maintain relationships with candidates and provide a positive candidate experience throughout the recruitment process
• Stay updated on industry trends and developments to contribute to the continuous improvement of the recruitment process and strategies

• Bachelor's degree in Human Resources, Psychology, or any related field
• 2+ years of experience in technical recruitment or talent acquisition, preferably in the tech industry
• Proven track record of sourcing and hiring technical talent
• Strong understanding of technical roles and requirements in software development, blockchain, or related fields
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with applicant tracking systems and recruiting tools

• HMO
• Work From Home
• Leave Benefits
• Token
• Training and Development

As Accounts Payable Support,

You will be providing financial, administrative and clerical support to the organisation. Your role is to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices. You will also highlight the day-to-day management of all payment cycle activities in a timely and efficient manner.

Some of the things we’d expect you to do are to…

• Take phone calls from suppliers.
• Prepare AP reports from Pronto.
• Prepare weekly payment forecast.
• Liaise with internal stakeholders to prioritise payments.
• Prepare ABA files for weekly pay runs.
• Reconcile supplier statements with their accounts on a weekly/monthly basis.
• Ensure all AP invoices are loaded into Redmap for approval.
• Ensure all AP invoices are coded appropriately in Redmap before posting to Pronto.

Hi! We’re Smartsourcing, and we’re looking for Accounts Payable Support who can work with us full-time and on-site!

Where?

Position Type:

Full-time

Type of Hire:

Experienced (a combination of relevant work and education)

Education Desired:

Bachelor's Degree

Travel Percentage:

5 - 10%

The financial industry moves quickly. At FIS, we move even faster. Our teams are encouraged to learn, grow, and make a difference in their careers and communities. We develop innovative solutions that revolutionize the way we pay, bank, and invest in the world. If you want to grow personally and professionally, we want to know: Are you FIS?

About the Role:

As a Product Support Representative at FIS, you will work directly with our clients to provide detailed support for our products. You will handle customer inquiries and address any issues or concerns they have regarding the operation, maintenance, or application of our products.

What You Will Be Doing:

• Handle customer inquiries and resolve support issues, such as address changes, order processing, warranty, billing, and payments.
• Provide comprehensive product support by researching and addressing client issues.
• Troubleshoot problems related to equipment or software applications and recommend appropriate corrective actions.
• Document customer information and recurring technical issues to support product quality programs and development.

What You Will Need:

• At least 5 years of experience working in application or software support for financial services products (banking and trading applications).
• Strong analytical and problem-solving skills.
• Organizational and time management abilities.
• The capability to work independently.
• Excellent communication skills in English.
• Experience in supporting clients using software solutions.

Added Bonus if You Have:

• Knowledge or experience in private banking operations.
• Experience in electronic trading or finance-related fields.
• Business analysis or software product implementation experience.
• Familiarity with FIS products.

What We Offer You:

At FIS, we hire the best. In return, you will receive exceptional benefits, including:

• Flexible working arrangements and schedules, with the majority of the work being remote for this regional role.
• Opportunities to innovate in the fintech industry.
• Resources for personal and professional growth.
• An inclusive and diverse work environment.
• Opportunities to make a positive impact in your community.
• Competitive salary and benefits.

#LI-AR3
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily involves direct sourcing. Although we occasionally work with recruitment agencies, most of our hiring is done directly. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

#pridepass --- Response: Dear [Hiring Manager's Name], I am writing to express my interest in the Product Support Representative position at FIS. I believe my experience and skills make me a strong candidate for this role. I have over five years of experience working in application and software support for financial services products, specifically banking and trading applications. During this time, I have gained strong analytical and problem-solving skills, as well as excellent communication abilities in English. I am confident in my ability to handle customer inquiries and resolve support issues, such as address changes, processing orders, warranty claims, billing, and payments. In addition to my technical support experience, I have a Bachelor's Degree and possess organizational and time management skills. I am comfortable working independently and have a proven track record of providing in-depth product support and researching client issues. I am also experienced in troubleshooting problems with equipment and software applications and can recommend appropriate corrective actions. While my experience aligns closely with the requirements for this position, I also bring additional strengths that could benefit FIS. I have knowledge and experience in private banking operations, and I am familiar with electronic trading and finance-related fields. Furthermore, I have previous experience in business analysis and software product implementation. This additional expertise could contribute to the success of FIS and its clients. I am particularly drawn to FIS because of its commitment to creating an inclusive and diverse work environment. The opportunity to work remotely with flexible schedules is of great interest to me, as it would allow me to contribute effectively in this regional role. I appreciate the opportunity to be considered for this position and look forward to the possibility of joining the FIS team. Thank you for considering my application. I have attached my resume for your review. Please feel free to contact me if you require any further information. Sincerely, [Your Name] --- Bullet Points: - Over 5 years of experience in application and software support for financial services products. - Strong analytical and problem-solving skills. - Excellent communication skills in English. - Experienced in handling customer inquiries and resolving support issues. - Able to provide in-depth product support and research client issues. - Skilled in troubleshooting equipment and software application problems. - Organizational and time management abilities. - Capability to work independently. - Knowledge of private banking operations. - Familiarity with electronic trading and finance-related fields. - Previous experience in business analysis and software product implementation. - Bachelor's Degree. - Remote working and flexible schedule arrangements. - Commitment to inclusivity and diversity. - Opportunities for personal and professional growth. - Competitive salary and benefits.

Position Description:

The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

 

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)

• Update cases (Salesforce) with current status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Hi! We’re Smartsourcing, looking for Desktop Support who can work with us full-time and on-site!Where?