Position Type :

Type Of Hire :

Education Desired :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance or product application.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

• At least 5 years of strong experience working as an application or software support for Financial Services product (banking and trading application).

• Strong analytical & problem solving skills

• Organizational and time management skills

• The ability to work independently

• Excellent English communication skills

• Experience with supporting clients in software solutions

Added bonus if you have:

• Knowledge or experience of private banking operations.

• Electronic trading or finance related experiences.

• Experience in business analysis or implementation of software products.

• Knowledge of FIS products.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Flexible working arrangement and working schedule with majority remote work condition as this role will perform in a regional capacity.

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.

• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements:

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE

As a Technical Recruiter, you are responsible for assisting with our most important asset: our people. These duties include sourcing qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant databases, and arranging final interviews with the Hiring Managers. As a technical recruiter, you are expected to further improve the planning and recruitment strategies to meet the needs of our growing organization. You will also provide support to your other team members.

WHAT WILL YOU DO

• Client Management:
• Schedule and conduct job intake meetings for all requests.
• Sit down with stakeholders to do monthly account health checks, building rapport and trust with the hiring team.
• Educate the stakeholders on the TA process.
• Understand all requirements by consistent sync up and immersion with hiring managers.
• Building knowledge and understanding of a variety of roles in order to take job requirements and effectively qualify, screen, and shortlist applicants
• Coordinate with stakeholders to forecast department goals and hiring needs
• Headhunt amazing IT and Engineering candidates for upselling to clients, using the MPC program.

• Candidate Management:
• Manage all recruitment channels (referrals, headhunters, online channels) and, if needed, research and recommend new sourcing channels/methods.
• Perform networking activities to promote Boldr and open roles.
• Perform and record general assessment and initial and behavioral interviews.
• Manage candidate interview schedules with the hiring team.
• Contacting past applicants for new job opportunities.
• Perform pre-screening calls to analyze applicants’ abilities.
• Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions).

• Administrative and Miscellaneous:
• Manage and maintain recruitment databases/trackers.
• Prepare reports to clients and leads as necessary.
• Undertake an in-depth review of current selection methodologies, making recommendations for, and implementing change.
• Reviewing online portfolios and resumes to pre-screen candidates.
• Training.

YOU HAVE…

• At least 3 years of solid technical recruitment background.
• Preferably with a Targeted Selection certificate, or any equivalent certification.
• Preferably with experience in outsourcing, start-up, staffing, or tech company.
• Ability to Xray search, boolean search, and headhunt in other unique ways.
• Excellent written and verbal communication skills.
• Worked in IT positions ranging from mid-tier to high-tier niche positions.
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Adept at using different sourcing techniques and platforms.
• Negotiation skills.
• Preferably can coach/teach how to do technical recruitment
• Excellent analytical and Critical thinking skills.
• Organizational skills.
• Intricate knowledge of Information technology and engineering industries.
• Relationship Management Skills.
• Project management skills.

• Law Benefits
• Hybrid set up
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

·       Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.

·       Explain, advise on and promote Current’s bank products and services to customers.

·       Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.

·       Correctly refer customer to other support team for any account specific request or concern such as but not limited to:

o   Refund of monthly recurring charge   

o   Errors when cancelling an account

o   Phone number change

o   Waiving of fee

o   Expediting card request

o   Removal of funding source

o   Bank statement request

o   Account’s name correction

o   Downgrade or Re-activation request

o   Instant deposit request

o   Unsuccessful transaction due to flagged, suspended, or under watchlist account.

o   App issue

o   Transaction disputes

·       Ensuring compliance with all internal controls and established policies and procedures.

·       Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.

·       Following throughs and ensuring 100% fulfillment of commitment to customer.

·       Handling customer and client interaction with due skill, care and professionalism.

·       Demonstrating strong verbal and written communication skills.

·       Promoting and demonstrating Acquire’s values internally and externally.

A

Join the A-Team and experience the A-Life!

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

We are seeking a diligent and highly motivated ACCOUNTING SUPPORT OFFICER for an exciting opportunity to contribute to a dynamic organization and join our team. You will be working with an Advisory and Accounting firm based in Queensland, Australia that prides itself on delivering exceptional financial services to a diverse client base.  

This is a full-time role, Monday to Friday, Dayshift. 

Office-based position in central Cebu City. 

To start in February 2024. 

• Grab the opportunity you need to do your best work, working in a dynamic and supportive environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our professional development programs. 
• Join us and connect and collaborate with bright minds, building a community of successful companies. 
• Competitive Salary Package + Generous Benefits. 

ABOUT THE ROLE 

As an Accounting Support Officer, you will provide comprehensive support to the Managing Director and the onshore team. You will have a strong background in finance, exceptional analytical skills, and a passion for driving efficiency and excellence within the firm. You will be instrumental in maintaining the financial integrity of both the firm and the small businesses it serves. By ensuring accurate financial records and efficient transaction processing, you will be directly contributing to the financial health and success of the firm.  

RESPONSIBILITIES 

• Perform daily bookeeping tasks, including keeping accurate recording financial transactions 
• Ensuring that all financial transactions are accurately reflected in cashflow statements. 
• Assist in the management and reconciliation of financial records, including invoicing, accounts payable and receivable, and bank reconciliation. 
• Process payroll for a portfolio of small business clients, ensuring accurate calculation of wages, tax withholdings, and superannuation contributions. 
• Assist in the accurate processing of company's payroll including fringe benefits, superannuation contributions and ATO's Single Touch Payroll (STP) reporting. 
• Collaborate with the advisory team to provide clients with insights on their financial data and support them in making informed business decisions. 
• Assist with the implementation and maintenance of financial management software and systems.  

• Assist in the prompt and accurate submission of financial reports to clients in compliance with accounting standards, taxation regulations and company policies. 
• Collaborate with the accounting team to streamline and improve accounting processes and services 
• Support the Managing Director and the team with ad-hoc projects, presentations and meetings. 
• Liaise with clients and maintain strong professional relationships. 

 

• Bachelor's degree in Accounting,, Finance, or a related field. 
• At least 2 years of relevant experience in Australian accounting and taxation law. 
• Strong understanding of Australian payroll regulations. 
• Proficiency in using Cloud accounting software - Quickbooks, Xero and Microsoft Office Suite, particularly Excel. 
• Strong attention to detail, and exceptional analytical and problem-solving abilities. 
• Excellent organizational skills with ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent communication and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 

• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalised professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

Responsibilities / Tasks

• Provide cost wise estimates and quotation based from efficient electrical layouts & design to Application and Sales Team
• Work collaboratively with Project Engineer & Service Team during project installation, commissioning and start-up. By ensuring that installations and applications are in line with customer needs and safety standards.
• Collaborate with service technicians for troubleshooting related to electric hardware/software/automation.
• Maintain, manage, operate and modify existing control systems
• Perform risk assessments and ensure compliance with safety standards and electrical engineering codes
• Evaluate systems’ safety, reliability and performance.
• Provide advice and consultancy support in case of emergency call that pertains to electrical design and layouts.
• Manage engineering projects and deliver them on time.
• Work focus on preparing, scheduling, coordinating, and monitoring of assigned engineering projects.
• Formulating project parameters and assigning responsibilities to the most capable employees and monitoring the project team.
• Interacting with clients, interpreting their needs and requirements, and representing them in the field.
• Performing quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.
• Cooperating and communicating with the project manager and other project participants and collaborating with senior engineers to create more efficient project methods and to maintain the project's profitability.
• Reviewing the engineering tasks and initiating the necessary corrective actions.
• Developing specifications for the project's needed equipment.
• Creating frameworks to measure the project's metrics and data collection.
• Establishing field test methods and methods for monitoring the quality of those tests.
• Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications
• Conduct regular meetings with clients to ensure clarification and meet specific requirements in a timely manner.
• Maintain budgets and adjust according to needs as they arise.
• Track performance and analyze the completion of key goals.
• Document and report project progress to stakeholders and clients.
• Work cross functional to resolve outstanding issues.
• Promotes teamwork, maintains a positive attitude, and supports the concept of one face to our customers.
• Other task that maybe assigned by the Management.

Your Profile / Qualifications

• Licensed Electrical Engineer
• Knowledgeable in Automation is much preferred
• Field wiring skills
• Broad knowledge and technical skill in Industrial Refrigeration
• Excellent organizational and leadership ability
• Outstanding communication
• Mechanical, electrical, electronic background with a working knowledge of the other disciplines
• Commercial understanding of the impact of failure/downtime on production and ultimately customer delivery

Did we spark your interest?
Then please click apply above to access our guided application process.

KONE Philippines is embarking upon an exciting growth phase and this represents an opportunity to join our Service Equipment Business team as a Service Engineer for our NON-KONE Equipment. You will be performing all the maintenance operations on site, according to the service contract requirements, the company policies and the KONE processes and methods.

Your key focus is to provide excellent service maintenance to our clients handling non-KONE equipment.

What will you be doing?

•Maintain excellent relationships with our customers, site contact personnel, and end-users with quality service mindset attitude
•Positively building customer satisfaction quality of service and through regular, proactive, and precise on-site communication
•Diligently updating KONE systems and tools of correct details every client visit
•Ensuring Safety in workplace and site visit at all times
•Develop and maintain excellent customer satisfaction

Are you the one?

•Mechanical/Electrical Engineering qualifications, highly desirable
•Strong experience in Preventive Maintenance or Testing & Commissioning gained in Elevator and Escalator industry 
•Holds a Driver's License and drives a motorcycle / vehicle
•Can work on Mid or Night Shift work schedule
•Proven success in Root Cause Analysis is an advantage
•Strong commitment in building good relationship with clients and internal stakeholders

What do we offer?

•Career progression opportunities within a global organisation
•Total reward elements that engage and motivate our employees and help us make KONE a great place to work
•Comprehensive learning and development programs covering a wide range of professional skills

LI-KA1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global companies access to highly skilled professionals from the Philippines and Malaysia so they can build their dream teams offshore. Our vision is to be where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career. 

HEADLINE 

Are you ready to take your career to the next level? We have an exciting opportunity for you to join our dynamic team as a SUPPORT COORDINATOR ADMINISTRATOR. This role has been specifically designed to align with the aspirations and talents like you. 

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance. 
• Office-based in vibrant Cebu City, offering a modern collaborative work environment. 
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents. 
• Grow and develop your career with us through our technical and professional development programs. 
• Competitive Salary Package + generous benefits + personalized learning and development. 

Join us and connect and collaborate with the best minds, building a community of successful companies. 

ABOUT THE ROLE 

The role of the Support Coordinator Administrator is to serve as a versatile support figure within the organization. This involves utilizing the CRM for various tasks and ensuring the accuracy of the data. Success in this role is achieved through efficient coordination and communication, which ultimately contributes to the streamlined support services for participants. 

RESPONSIBILITIES 

• Uploading new participants to the CRM and preparing all documents necessary.  
• Updating goals and new plans.  
• Managing and tracking emails.  
• Assist in managing budgets.  

• Maintains strong relationships with providers.  
• Referrals, both incoming and outgoing.  
• Research around supports, i.e. unusual requests where the supports are and what areas funds can be pulled from  
• Understand how to input, update, and retrieve customer information in the CRM system.  
• Know the importance of accurate and up-to-date customer data.  
• Track and manage customer communication history, including emails, calls, and meetings.  
• Utilises features in CRM like notes and comments to document important details and interactions.  
• Learn how to create and assign tasks related to customer support or follow-ups.  
• Add case notes and funding. 
• Understand the Price guides.  
• Gather insights into customer preferences and behaviour.  
• Log and track customer issues or complaints in Nightingale.  
• Collaborate with other teams to resolve customer problems efficiently.  
• Use reporting tools to generate insights into customer interactions, trends, and performance metrics.  
• Utilise HubSpot for email marketing and automation) and understand how these integrations work and leverage them effectively.  
• Stay updated on new features and updates to the CRM system.  
• Attend training sessions to enhance skills in using the CRM effectively.  
• Understand the security features of the CRM system to ensure the protection of sensitive customer information.  
• Adhere to privacy policies and regulations when handling customer data.  

• A Bachelor's degree in administration or any related field.  
• Previous experience in administrative roles, particularly in a healthcare or social services setting, is often desirable but not required.  
• Proficiency in using CRM systems (specifically Nightingale) is preferred but not required.  
• High attention to detail and accuracy.  
• With strong verbal and written communication.  
• Basic understanding of budget management. 
• Able to proactively identify and mitigate issues and have strong problem-solving and customer service skills. 
• Has strong analytical skills. 
• Ability to adapt with new learnings. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or any other characteristics protected by applicable law. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Monthly Salary: PHP 21,000

• At least 6 months Healthcare experience related to any Health Programs
• Good communication skills (Oral and Written)
• Must be Detail Oriented
• Ability to multitask (taking in calls and responding to email)
• organized and keen attention to details
• Must know how to use MS Word, Excel, Outlook (Required)
• willing to work ONSITE in Buendia, Makati

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We’re seeking an Infrastructure Engineer who is ready and willing to work with new technologies.  The incumbent will become part of bench resources who will undergo minimal training before getting immersed into AMIS (Arch Managed Infrastructure Services) business unit to support global technology services and operations.

The roles of the Infrastructure Engineer include being responsible for designing, building, deploying, and maintaining the IT infrastructure of various Arch entities.  In addition, he/she may also support and develop specific platforms covering server and storage systems, networking, storage and applications hosted in hybrid environments.

• Installs, configures and supports new and existing servers and network infrastructure.
• Plan and implement upgrades needed to maintain service levels.
• Develop and lead the replacement of infrastructure at end of life.
• Conducts testing and analysis of all components of network and server infrastructure components.
• Monitoring network, server, and application performance and availability to ensure business needs are met satisfactorily.
• Performing system administration tasks such as installing operating systems and software applications on computers
• Configuring computers for optimal performance by installing applications, updating system settings, and troubleshooting problems
• Maintaining computer networks by troubleshooting software and hardware problems
• Managing security by installing operating systems patches and updates, configuring firewalls and intrusion detection systems, and reviewing logs for signs of unauthorized activity
• Providing technical support for computer systems by troubleshooting problems and recommending solutions

Please note that the initial schedule for this role is Philippines mid shift from 3pm to midnight while the new hire is undergoing training.  The shift will change depending on the needs of the team, so we need candidates that are open to working any shift (day, mid, night).

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Install, configure, maintain network infrastructure (routers and switches) Monitor network infrastructure and perform relevant troubleshooting. Participate in major transformation projects

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

As a QA Engineer you will ensure a high-quality product is delivered to our customers while driving through improvements to our QA capability, you will report to the QA Manager in our Makati office. The software product QA team and have responsibility for delivering improvements and influencing colleagues, and implementing manual and automated tests. The team is part of the wider Engineering team which is a global team with main hubs in Manila, Sweden, Spain, UK and North America.

The Makati office is growing and we are looking for Engineers that want to be part of a successful team building software products and working with the latest technologies.  

As a QA Engineer, you will:

• Define and deliver QA strategic improvements and capabilities  
• Build expertise in important QA areas, for example performance or security testing    
• Deliver quality software to our customers  
• Drive the testing approach of user stories through refinement and technical designs  
• Develop automated and manual tests against those detailed user stories and designs  
• Ensure Engineering deliverables meet the needs of our customers, and are thoroughly tested  
• Focus on test automation to support Continuous Delivery to our customers  
• Validate engineering estimates and timescales
• Maintain current technical user documentation  
• Maintain the software on an ongoing basis  
• Communicate with our customer success team to help troubleshoot/verifying customer raised defects  

• 3 years of experience as QA Engineer proficient in automation testing and QA practices (BDD, Exploratory testing).  
• Experience in coding test automation using object-oriented programming languages e.g. Java  
• Must have an experience with Unix/Linux at the command line. 
• Experience creating tooling and scripts to support daily activities - for example provisioning, installing and configuring systems. 
• Manual testing experience, including root cause analysis.  
• Experience performing exploratory testing.  
• Experience with working in an Agile (Scrum) environment  
• Knowledge of the software development lifecycle  
• Experience with quality and continuous improvement  
• Awareness of Continuous Delivery principles and how to test when continuously delivering.  
• Experience in version control systems like Git  
• Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Program
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

You'll be joining the team in Corporate Operations that develops our Digital Workflow Processes platform (Flowable) which supports the efficient execution of our corporate processes. As an Application Engineer, you'll be part of an international team, taking ownership and full responsibility for the design and implementation of our Workflow platform and its related applications. The team is also exploring different areas where we can leverage its skills in developing custom solutions to other platforms within our division - such as the development and integration of Java based line of business applications via SAP Business Technology Platform (BTP).

Your key tasks

Setup, maintain, and enhance the platform for use within the Avaloq system (managing different environments, setting up third-party integrations, release management, etc)

Design, build, maintain, and document new and migrated applications in our Flowable platform

• Plan for, and implement the digitalization of our internal processes by using the Java based workflow automation framework Flowable
• Explore, propose, and implement enhancements to further improve the out-of-the-box features of the Flowable platform
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Drive the overall architecture and design of cross technology workflow orchestration

• To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.

• Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS   chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
• Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
• Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
• Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
• Develops and recommends new testing services.
• Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
• Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
• Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
• Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
  • Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
• Reviews technical reports or other technical documents related to quality and safety of the laboratory.
• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
• Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
• Provide technical assistance to business teams on specific testing services and queries.
• Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Position                                            : Email Marketing Specialist  

Work Hours                                    : M-F 9AM – 5PM Mountain time/ 12AM – 9AM Philippine time

Holidays                                           : TBC

Pay Range                                       : 1000 – 1,200 USD per month

 

Job Description:

Our US client is looking for a skilled Email Marketer who will take charge of their email marketing strategies. The ideal candidate is proficient in email marketing and its analytics, reporting, content, and research. Light copywriting tasks also form a crucial part of this role.

Responsibilities:

• Planning and implementing direct email marketing campaigns.
• Analyzing and reporting on statistical data for all emails.
• Researching content to ensure that our email marketing initiatives are innovative and compelling.
• Create news letters
• Performing light copywriting tasks to produce effective and persuasive email content.
• Testing different versions of emails (A/B testing) to analyse the best performing content and formats.
• Ensuring the layout of the emails is optimized, user and mobile-friendly.

• 2+ years of proven experience in email marketing.
• Knowledge in using Notion, HubSpot, Klaviyo
• Good written communications skills
• Familiarity with content research and creative copywriting.
• Keen eye for detail.

This is an excellent opportunity for those who are ready to make a significant impact on our marketing strategy and possess the analytical skills to track and optimize campaign performance.

TBC

As a Network Engineer within our team, you will play a pivotal role in designing, implementing, and maintaining robust and secure network infrastructures on cloud platforms such as AWS, GCP, OCI, and Azure. If you possess a passion for cloud networking, are excited about leveraging infrastructure as code, and have a track record of delivering innovative solutions, we encourage you to apply for this Network Engineer position. Join our dynamic team and contribute to the advancement of our cloud-based network infrastructure capabilities.

Your key tasks

• Utilize a profound grasp of network technologies and principles, encompassing routing, switching, firewalls, as well as network monitoring and management. Additionally, proficiently design, assess, and enhance enterprise network architectures across leading cloud platforms like AWS, Google Cloud, Oracle Cloud and Microsoft Azure
• Maintain the overall infrastructure (Physical and cloud).
• Implement and maintain network security measures, including firewalls,  IDS, IPS, DDoS and VPNs, to safeguard sensitive data and maintain compliance.
• Maintain the infrastructure, planning and perform software upgrade and hardware refresh.
• Troubleshoot network-related issues and outages, both in the cloud and traditional network environments, utilizing knowledge of routers/switches, proxy, loadbalancers and firewalls.
• Optimize network performance by monitoring, analyzing, and fine-tuning network configurations and protocols.
• Collaborate with DevOps teams to integrate network requirements into continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends, best practices, and emerging technologies to provide innovative solutions to network challenges.

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, They coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Your key tasks 

• Hold Accountability and End to End ownership of any product related problems which clients report via the respective ticketing systems.
• Banking functional knowledge and experience is a must specially in the area of Investment related transactions (OTC , Stex , Fx etc) and this is required to resolve business transactions related issues from our wealth clients.
• to be able to handle EOD batches which are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions .
• Able to work in different shifts (night on-call, day shift and adhoc weekend support).
• Apart from Incidents , to be able to handle Service requests , RFIs as well as assist Problem Manager whenever product specific support is required .

BreederDAO, a fast-growing blockchain startup, is seeking a Technical Recruitment Associate to join our dedicated team. As a Technical Recruitment Associate at BreederDAO, you will play a crucial role in sourcing, attracting, and hiring top technical talent to support our innovative projects and initiatives in the Play-to-Earn space. This is an exciting opportunity to be part of a dynamic and collaborative team, working at the forefront of blockchain technology.

Responsibilities

• Partner with hiring managers to understand technical hiring needs and requirements
• Source and attract highly skilled candidates through various channels, including job boards, social media, and professional networks.
• Screen and evaluate candidate resumes and portfolios to identify qualified candidates.
• Conduct technical interviews and assessments to assess candidates' technical skills and suitability for specific roles
• Collaborate with the HR team to ensure a smooth and efficient recruitment process
• Build and maintain relationships with candidates and provide a positive candidate experience throughout the recruitment process
• Stay updated on industry trends and developments to contribute to the continuous improvement of the recruitment process and strategies

• Bachelor's degree in Human Resources, Psychology, or any related field
• 2+ years of experience in technical recruitment or talent acquisition, preferably in the tech industry
• Proven track record of sourcing and hiring technical talent
• Strong understanding of technical roles and requirements in software development, blockchain, or related fields
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with applicant tracking systems and recruiting tools

• HMO
• Work From Home
• Leave Benefits
• Token
• Training and Development

As Accounts Payable Support,

You will be providing financial, administrative and clerical support to the organisation. Your role is to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices. You will also highlight the day-to-day management of all payment cycle activities in a timely and efficient manner.

Some of the things we’d expect you to do are to…

• Take phone calls from suppliers.
• Prepare AP reports from Pronto.
• Prepare weekly payment forecast.
• Liaise with internal stakeholders to prioritise payments.
• Prepare ABA files for weekly pay runs.
• Reconcile supplier statements with their accounts on a weekly/monthly basis.
• Ensure all AP invoices are loaded into Redmap for approval.
• Ensure all AP invoices are coded appropriately in Redmap before posting to Pronto.

Hi! We’re Smartsourcing, and we’re looking for Accounts Payable Support who can work with us full-time and on-site!

Where?

Position Type:

Type of Hire:

Education Desired:

Travel Percentage:

The financial industry moves quickly. At FIS, we move even faster. Our teams are encouraged to learn, grow, and make a difference in their careers and communities. We develop innovative solutions that revolutionize the way we pay, bank, and invest in the world. If you want to grow personally and professionally, we want to know: Are you FIS?

As a Product Support Representative at FIS, you will work directly with our clients to provide detailed support for our products. You will handle customer inquiries and address any issues or concerns they have regarding the operation, maintenance, or application of our products.

• Handle customer inquiries and resolve support issues, such as address changes, order processing, warranty, billing, and payments.
• Provide comprehensive product support by researching and addressing client issues.
• Troubleshoot problems related to equipment or software applications and recommend appropriate corrective actions.
• Document customer information and recurring technical issues to support product quality programs and development.

• At least 5 years of experience working in application or software support for financial services products (banking and trading applications).
• Strong analytical and problem-solving skills.
• Organizational and time management abilities.
• The capability to work independently.
• Excellent communication skills in English.
• Experience in supporting clients using software solutions.

• Knowledge or experience in private banking operations.
• Experience in electronic trading or finance-related fields.
• Business analysis or software product implementation experience.
• Familiarity with FIS products.

At FIS, we hire the best. In return, you will receive exceptional benefits, including:

• Flexible working arrangements and schedules, with the majority of the work being remote for this regional role.
• Opportunities to innovate in the fintech industry.
• Resources for personal and professional growth.
• An inclusive and diverse work environment.
• Opportunities to make a positive impact in your community.
• Competitive salary and benefits.

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Recruitment at FIS primarily involves direct sourcing. Although we occasionally work with recruitment agencies, most of our hiring is done directly. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

Position Description:

The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)

• Update cases (Salesforce) with current status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Hi! We’re Smartsourcing, looking for Desktop Support who can work with us full-time and on-site!Where?