Position Type :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• Must Have: experience in CyberArk Administration (Back-end) or any Privileged Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• experience in Linux (CentOS/RedHat) System Administration

• experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Our team, known as Business Process Automation, plays a crucial role in creating the core elements of the Avaloq Banking Suite, which serves numerous banks. Our primary focus areas include:

• Business Process Management: Streamlining and improving the banks' internal processes to enhance efficiency.
• Rule Engines: Developing systems that automate decision-making processes based on predefined rules.
• Client Lifecycle Management: Managing the various stages of a client's relationship with the bank, from onboarding to ongoing service.

We collaborate closely with both our customers and partners to craft and implement innovative solutions tailored to our customers' needs. This collaborative approach allows us to stay at the forefront of the banking industry, particularly in relation to pioneering initiatives in Switzerland, Europe, and Asia.

Our team is composed of software engineers and a product owner, all of whom prioritize the customer in their daily activities. We operate with a high degree of autonomy and adhere to agile methodologies, which emphasize flexibility, iterative progress, and constant improvement. Despite the pressure of tight deadlines, we are committed to maintaining the highest quality standards in our work.

Your key tasks:

• Closely collaborate with the Team Lead, Product Owner, Team Architect and other Software Engineers
• Write solution designs for new developments and have them reviewed with our technical leads and architects
• Participate in client workshops and support our business analysts in requirements analysis
• Design, develop and maintain thought-out solutions within the team’s responsibility
• Improve and optimize existing functionalities
• Develop and maintain automated tests, quality insurance
• Take ownership and responsibility for your area of expertise
• Work with agile mindset, process and ticketing platforms (Jira)  

The Data Platforms & Analytics team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on data warehousing and document archiving domains.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

Position Type :

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About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application. Perform validations using mathematical and statistical knowledge & risk domain.

WHAT YOU WILL DO:

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBB

• Support the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Provide solutions to client issues through the inbuild financial and application knowledge.

• Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.

• Anticipate evolving client needs and develop strategies to meet those needs.

• Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.

• Ensure comprehensive handover from Professional Services team to Client Services of new projects.

• Report new or recurring problems to product management and/or product development departments

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

WHAT YOU BRING:

• 1 to 3 years’ experience in Risk Management preferably Banking and Insurance Sector.

• Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments etc

• Knowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options etc.

• Knowledge of LCR & NSFR, Liquidity Risk ratios for the Bank

• Basic concepts of Market Risk measure, Value at Risk (VaR), Estimated Shortfall, Sensitivities, Back testing.

• Knowledge of Bank balance sheet management, cashflow generation, Regulations around Asset Liability Management (ALM).

• Basic Knowledge on Microsoft SQL Database, general SQL queries, RDBMS, data structures, Analysis services, Cube.

• Prior banking experience preferred

• Strong analytical, organizational and time management skills

• You are an excellent communicator and strong problem-solver

• Knowledge of FIS products a plus

WHAT WE OFFER:

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• Time to support charities and give back in your community.

• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

• Great workspaces with dedicated and motivated colleagues

• A broad range of professional education and personal development opportunities

• A work environment built on collaboration, flexibility, and respect.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a Mid Backend Engineer with a strong background in Kotlin to help develop scalable backend services on AWS. The ideal candidate will have experience working with AWS services, with a focus on building and optimising APIs.

You will also thrive in complex environments, and are capable of figuring things out independently without needing guidance or assistance.

Key Responsibilities

• Design, develop, and deploy efficient backend services using Kotlin and Spring Boot on AWS.
• Develop and manage APIs, creating and optimising HTTP endpoints based on defined schemas.
• Collaborate closely with frontend/mobile developers, product managers, and other stakeholders to deliver high-quality, reliable software solutions.
• Maintain and enhance application performance, quality, and scalability.
• Participate in code reviews and uphold strong coding standards.
• Write and maintain clear technical documentation.

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

To be able to provide full cycle implementation, consulting, configuration, training, installation and support for clients using Microsoft Dynamics 365.

• Manage, lead, and guide a team of experienced developers.
• Enhance/Customize D365 based on customer requirement.
• Enhance F&O reports using legacy SSRS or Electronic Reporting (ER)
• Design integration on Cloud hosted environment (SaaS) using the Azure platform.
• Perform related duties as assigned.
• Ensure effective leadership is implemented when managing a team or project team.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

1. Working with cutting-edge technology: Globant uses the latest test automation tools and frameworks for testing Web, Mobile, ETL and Web services and many more. As a Test Automation Engineer, you will have the opportunity to work with these technologies and tools and gain experience with the latest industry practices.

2. Complete ownership of the deliverables: As a Test Automation Engineer, you will have complete ownership of your deliverables, meaning you will be responsible for creating and maintaining automated test scripts, executing automated tests, analyzing test results, and reporting defects.

3. Collaborating with experts: You will work with experienced Test Automation Experts to learn efficient quality engineering practices and collaborate with them to deliver top-notch quality products.

4. Career growth opportunities: Globant values continuous learning and career growth for its employees. You will have access to multiple in-person and online training opportunities through the QE Studio to learn new technologies, practices and methodologies, and advance your career.

5. Communication and knowledge sharing: Globant fosters an open communication culture where everyone is encouraged to share their ideas and opinions. You will have opportunities to communicate and collaborate with your peers, stakeholders and the leadership to drive improvement.

Overall, working as a Test Automation Engineer at Globant can provide you with a challenging and rewarding career in a dynamic and innovative environment, where you can learn and grow as an individual and as a professional.

Product background required. Relocate to Quezon City, Philippines - Relocation Assistance Provided

Job Description:

As a Sr. Backend Engineer, you will be a crucial part of our engineering team, responsible for designing, developing, and maintaining the back end components of our agri-tech platform and applications. The objectives being to lower financing and agri-inputs costs for farmers while stabilizing prices by developing the following:

1. AI based credit score system based on farmer transactional data
2. AI based price forecasting system based on supply and demand data at the trading posts and other sources
3. Agri-inputs online marketplace 
4. Fresh produce online marketplace
5. Fresh produce planting recommendation engine based on supply data to implement crop programming and minimize price  volatility.

You will work closely with our frontend engineers, product managers, and other stakeholders to deliver industry leading and innovative software solutions.

Key Responsibilities:

• Backend Development: Design, develop, and maintain server-side applications and APIs using Node.js and Adonis.js.
• Database Management: Work with relational and NoSQL databases (e.g., PostgreSQL, MongoDB) to store and retrieve data
• efficiently.
• API Integration: Integrate third-party APIs and services into our applications to extend functionality.
• Scalability: Build and optimize backend systems to ensure scalability, performance, and responsiveness.
• Security: Implement security best practices to protect user data and application assets.
• Code Quality: Write clean, maintainable, and well-documented code following coding standards and best practices.
• Testing: Develop and execute unit tests, integration tests, and end-to-end tests to ensure code quality.
• Collaboration: Collaborate with frontend engineers, product managers, and cross-functional teams to define APIs and deliver 
• features.
• Monitoring and Debugging: Implement monitoring and logging solutions to identify and resolve issues proactively.
• Documentation: Create and maintain technical documentation for backend systems and APIs.
• Continuous Improvement: Stay up-to-date with backend technologies and recommend improvements to enhance 
• development processes.

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• At least 5 years of experience working as a Backend Engineer, with a focus on Node.js and Adonis.js.
• Strong proficiency in JavaScript and TypeScript.
• Experience with artificial intelligence (AI) preferably in the agricultural sector.
• Experience with database design and management, including SQL and NoSQL databases.
• Familiarity with RESTful API design and development.
• Knowledge of software architecture patterns, such as MVC and microservices.
• Understanding of version control systems (e.g., Git) and code collaboration platforms (e.g., GitHub).
• Experience with testing frameworks and methodologies (e.g., Jest, Mocha).
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams.
• Familiarity with DevOps practices and cloud platforms (e.g., AWS, Azure) is a plus.

• Opportunity to work on innovative and game-changing projects that make a real impact.
• A collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Ongoing opportunities for professional growth and development.
• Additional perks, such as flexible work hours, hybrid work options, etc.

We are looking to hire a Business Analyst who has both business acumen and technical experience, to work on Banking implementation projects as well as on client support issues. You will be joining our Product & Technology team in Avaloq APAC & MEA organization. The whole group is responsible for developing and maintaining our Avaloq solutions for our clients in APAC & MEA. Your team consists of highly skilled Software Engineers and Consultants, helping our customers to implement and enhance Avaloq core, digital and surrounding ecosystems. We follow an agile process, working closely within the team but also with other related teams and clients to implement and enhance Avaloq core and maintain existing ones in live use.

Your role is customer and product focused. In collaboration with our clients, you will analyze and apply the extension of our standard products according to customers' needs.

The team works with clients and partners to develop and deliver innovative solutions to meet market demands and help shape the solutions for our clients. 

Your key tasks 

• Lead and drive solution validation or analysis & design workshops across different streams to ensure consistent and complete requirement & solution coverage. 
• Specifying new functionality in collaboration with Software Developers, Partners and Clients
• Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.
• Supporting developers during implementation, including testing
• Lead and drive implementation project at Build / Test / Go-Live stages, able to organize project streams to deliver the end-to-end project as required.
• Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers and partners

Position Type :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues.

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Troubleshooting of ATM (Hardware and Software

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station)

• Must be amenable to work mostly on a night shift

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in the Philippines.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

• Coordinate closely with Engineering and Product Management on all product issues & releases

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

• Support other strategic initiatives as needed.

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a highly skilled and experienced Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java development support and maintenance, with expertise in Spring Boot, Docker, and AWS technologies. 

• Production support and maintenance of high-quality software solutions using Java, Spring Boot, Docker, and AWS technologies.
• These are NOT feature development positions.
• Performance engineering related tasks (jmeter + performance analysis)
• Release support. 
• There are some bug fixing implementation tasks, but most of the daily work is related to: Incident management, Troubleshooting, Production support, Release preparation and management, Performance, Monitoring, Alerting, etc
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical specifications and implementation plans.
• Implement scalable, reliable, and secure backend systems and APIs.
• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Perform code reviews to ensure code quality, consistency, and adherence to design principles.
• Troubleshoot and debug complex issues, and implement effective solutions in a timely manner.
• Stay updated on emerging technologies and trends, and evaluate their potential impact on our systems and processes.
• Mentor and provide guidance to junior team members, and actively contribute to their professional development.

We are seeking a talented Senior Site Reliability Engineer to join our team. In this role, you will be instrumental in designing, implementing, and managing our cloud infrastructure on AWS. You will leverage your expertise in Kubernetes to ensure optimal performance and reliability while driving innovation through automation and SRE best practices.

Responsibilities:

• Architect, implement, and manage highly available, scalable, and secure cloud infrastructure on AWS
• Design and implement robust Kubernetes clusters to support critical applications
• Develop and implement comprehensive monitoring solutions using Grafana to proactively identify and resolve system issues
• Lead incident response efforts, conducting thorough root cause analysis and implementing preventive measures
• Provide on-call support to maintain system uptime and health
• Drive the adoption of SRE best practices, including capacity planning, performance tuning, and automation
• Collaborate with development teams to optimize system performance and reliability

• Operation of kitchen equipment, air-con system, building automation, fire protection system, electrical panel, plumbing equipment, boiler, heater and related sub-system to run the Hotels’ operation. 

• Responsible for preventive maintenance, breakdown repair and constructive work. 

• Responsible for capital upgrading, minor project upgrading of equipment and alteration to the system.  

• Propose and recommend upgrading, improvement work and energy saving project. 

• Conduct safety inspection of kitchen, public area, guest room, stores and follow-up all related works. 

• Carry out generator testing, lift homing test and fire alarm test. 

• Liaise with users and operating departments for shutdown and servicing. 

• Carry out any other duties as and when assigned by the Management of the Hotel and department.

• Work with professional Engineer, Designer, Consultant, Architect and Contractor on upgrading project and temporary supply for exhibitions and conventions. 

• Assist Technicians to carry out repair work. 

• Supervise Contractor’s work; hold regular meetings to ensure quality standard is maintained and to meet deadline. 

We are seeking an experienced AWS DevOps Engineer to join our team. This role is focused on providing advanced technical support, incident resolution, and execution of programmed tasks such as deployments. The ideal candidate will have a strong foundation in DevOps principles, coupled with deep expertise in cloud technologies, containerization, and automation.

Responsibilities

• Provide L3 support, including incident resolution, scheduled deployments, and other operational tasks
• Manage and maintain AWS infrastructure (IAM, S3, EC2, ECS, R53, Logs)
• Design, implement, and manage containerized applications using Docker, ECS, and Helm
• Administer Kubernetes clusters using Rancher and kubectl
• Configure and manage CDNs (Akamai, Cloudfront)
• Implement infrastructure as code solutions using Terraform
• Manage SSL certificates across various platforms (Linux, Windows, F5)
• Troubleshoot network issues and optimize network performance
• Develop and implement automation scripts and procedures
• Administer Windows servers and manage version control systems (GitHub, GitLab)