Salary: P70,000 - P90,000 (Monthly Package)

Schedule: Monday – Friday (Shifting/Rotational)

What are we looking for?

Skills Required:

• At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
• Troubleshooting MS Windows Desktop and Server operating systems 
• MS Office 365 and Exchange Server troubleshooting and administration
• An in-depth understanding of MS Active Directory and Group Policy
• LAN / WAN troubleshooting
• Previous experience working for a Managed Services Provider is highly regarded
• At least one industry certification such as Microsoft, Citrix, Cisco or similar
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity

• ITIL experience and/or certification

Nice to Have:

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity
• ITIL experience and/or certification

What will you do?

• Remote incident resolution and request fulfilment to SLAs
• Active Directory administration
• User creation and termination requests.
• Remote configuration of hardware and software
• Create Knowledgebase articles and process documents, where possible.
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Basic network troubleshooting and fault finding

• Work with third parties to Facilitate repair work for onsite desk side equipment
• Adherence to company’s service procedures.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, our client has been helping organisations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and experienced individual to join our partner team as a Network Engineer. As a Network Engineer, you will be responsible for designing, implementing, and maintaining the company's network infrastructure. This includes configuring, troubleshooting, and optimizing network devices and technologies to ensure the smooth and secure operation of the network. This is an excellent opportunity for someone with strong technical knowledge and a passion for network engineering within the IT industry.

Responsibilities

• Design, implement, and support network infrastructure, including switches, routers, firewalls, wireless access points, and VPN appliances
• Configure and troubleshoot network devices and technologies, including VLANs, routing protocols, and network security
• Implement and support Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• Execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• Document network configurations, procedures, technical design plans, cost summaries, implementation plans, and Operations.
• Stay up-to-date with industry trends and best practices in network engineering

• Bachelor's degree in Engineering, Electrical Engineering, Computer Science, Information Technology, or related field
• At least 3 years of experience in the following:
• Network engineer / operations in a multi-site, multi-national company.
• Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment
• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• Competency in at least one Technical Domain in each Product listed.
• Competency in multiple Tech Domains in at least one Product.
• Can troubleshoot across any part of the network; from end-to-end network.
• Competency in internally managed parts of the network.
• Full comprehension of the design of a given Tech Domain.
• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• Hands-on experience with Network segmentation and Endpoint security.
• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• Knowledge of Network Access Control and Zero Trust Network models
• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• High level understanding of Datacenter Virtualization and virtualized workload mobility
• Advanced knowledge of Multicast
• Knowledge of F5 Load Balancers (physical and virtual)
• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• Cisco Certified Network Associated (CCNA) required
• Other preferences:
• Public and Private cloud knowledge
• Python / Ansible and any relevant hands-on Network automation experience
• Project management skills
• Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required.

Allowance, Health & Life Insurance, & others

We have a fantastic opportunity for an experienced Senior Dev Ops Engineer to join our global team.  This role will play a major part in the delivery of our Group Data Strategy and Data Transformation Journey by delivering, enhancing, and maintaining our IQEQ Data Platform which will drive how our data is managed and used to deliver outcomes in a host of key areas to maximise business value and growth delivering improvements for internal and external stakeholders and clients.

The ideal candidate will have a solid background in software engineering and will work with other seasoned experts across a variety of disciplines, including Data Science, DevOps & Engineering.

Your responsibilities include building Big Data environments in the cloud, improving the technical landscape and effectiveness of the data platforms.  Helping to streamline the software development lifecycle to improve developer productivity, delivery speed, and code quality. You will work closely with development, operations, and security teams to identify and resolve pain points and inefficiencies in delivery workflows.

Key responsibilities include automating delivery processes and maintaining the continuous integration and continuous deployment (CI/CD) pipeline.

Tasks (what does the role do on a day-to-day basis)

• Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. 
• Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement.
• Partner with cross-functional stakeholders, including development, operations, quality assurance and security, to streamline processes.
• Provide guidance to development teams to improve performance and operability of the solutions they develop.
• Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality.
• Develop and continuously improve automation solutions to enable teams to build and deploy code efficiently and consistently.
• Build automated testing to reduce manual effort and improve product quality.
• Ensure that systems meet business and customer needs for reliability and availability.
• Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution.
• Work closely with cross-functional stakeholders to analyse and troubleshoot complex production issues. 
• Prepare and present design and implementation documentation to multiple stakeholders.
• Promote DevOps principles and culture across the software engineering organization.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Salary: P130,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 3-5 years of proven experience as an L3 Support Engineer, Systems Engineer or similar role.
• Experience in supporting infrastructure for various platforms such as Windows Server, Azure, Microsoft 365, MS HyperV, and Remote Desktop Services.
• Strong fundamental understanding of enterprise technologies and infrastructure including Networking, Servers & Storage, cloud platforms, and virtualization.
• Experience working in a Managed Services Provider industry is highly preferable.
• Experience and knowledge of wireless concepts, switching, routing, firewalls, VPN, and the interaction between hardware, networks, data centers, and application software.

Nice to Have:

• Outstanding communication and interpersonal abilities.
• Good understanding of ITIL principles and methodologies.
• Excellent time-management and prioritization skills, with the ability to log and account for billable/utilized time and work across multiple high-level incidents by prioritizing tasks based on impact and current state.
• Provide clients with timely updates, resolutions within SLAs.

What will you do?

• Manage infrastructure security such as firewall, endpoint protection, email protection, network security, identity, group policies, mobile device management, Azure, Microsoft 365.
• Manage and maintain IT infrastructure environment on-premises and in the cloud.
• Manage and monitor remote access into to the college environment whether on-premises or in the cloud.
• Working with some great engineers on multiple clients/projects using the latest technologies such as Azure, Microsoft 365 and only a small subset of legacy items such as vmware.
• Manage and support over 3000+ devices nationally.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3 days per week Office-based; 2 days per week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Melbourne; Australia is a fast-growing IT technology provider specializing in being a one stop shop for your business needs. They consistently separate ourselves from competitors by offering fast, agile solutions which in turn assist you increasing your business productivity & getting the most out of your employees.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P60,000 to P100,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of at least 2 years as Technical Relationship Manager or equivalent.
• Proven experience in a technical role, with a strong understanding of Microsoft platforms, MacOS, and cybersecurity.
• Experience in network and internet infrastructure, with familiarity in Cisco, Juniper, and Arista.
• Exceptional skills in writing sales proposals, contract renewals, and pricing.
• Ability to work closely with technical engineers and other team members.
• Experience in a client-facing role, with a focus on maintaining and growing client relationships.
• Excellent communication and negotiation skills.
• Must be amenable for a contract position (1 year contract, subject for renewal/continuous contract).

Nice to Have:

• Sales experience is desirable.
• Strong interpersonal and communication skills.
• Ability to think critically and solve problems effectively.
• Proactive and able to work independently as well as part of a team.
• Detail-oriented with strong organizational skills.

What will you do?

• Apply expertise in Client Relationship Management and Sales in maintaining and strengthening client relationships, ensuring the continuity and growth of the business.
• Develop and maintain strong relationships with clients, understanding their technical needs and business objectives.
• Provide technical guidance and support on Microsoft platforms (Windows desktop, Office 365), MacOS, and cybersecurity concepts including XDR, backups, BCP, etc.
• Engage in technical and commercial discussions, offering solutions that align with clients' needs.
• Have a fundamental understanding of Network and Internet infrastructure, with experience in Cisco, Juniper, and Arista being desirable.
• Assist in writing sales proposals, renewing contracts, and pricing solutions in collaboration with engineering teams.
• Focus on protecting company revenue and margins and minimize client churn without having a new sales target.
• Ensure smooth contract and agreement renewals with existing clients.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Service Incentive Leaves and Birthday Leave (1)

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Sydney, Australia was founded based on the belief that IT should be simple, as complexity leads to problems and higher costs. Cloud computing offers a chance to change how businesses use technology, bringing more flexibility, faster turnaround, and lower IT expenses. With a good cloud strategy, companies can transform their daily operations.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P90,000 to P110,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• Good technical knowledge and skillset of PL/SQL, Oracle SQL, JAVA. Basic/Intermediate UNIX
• On the ground / in the field WMS experience and Operations
• Has configured BY/JDA/RP Dispatcher (if BY/JDA/RP Discreet experience) NOTE: JDA is now known as Blue Yonder
• Hardware/RF exposure in the field
• Experience with designing Labels/Packing list/Invoices etc.
• Experience with WMS Support / Testing and experience with analysing and writing reports in SQL (SSRS)
• Experience with Application Support Systems (Zendesk, ConnectWise, Salesforce, ServiceNow, Zoho etc.)

Nice to Have:

• Ability to communicate and articulate clearly over the phone with Clients/Customers
• Responsive and driven to end task resolution

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia deliver world-class supply chain solutions across the APAC region. Their experience comes from the successful delivery of solutions across 3PL, FMCG, retail, warehousing, and transport. With a talented team of highly skilled, technically advanced and operationally experienced consultant which all share fabric of service, commitment and excellence.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

• Strong SQL
• Development and maintenance of ELT snowflake data warehouse solutions
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Data solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams
• Mentor junior offshore developers to accomplish results
• Build and continuously improve data engineering best practices

As an Informatica Specialist / Data Integrator, you will be responsible for maintaining existing Informatica jobs, reviewing for possible improvements to legacy Informatica workflows, and building new ETL processes to push/pull data from primarily SQL sources to target for the Enterprise Applications domain.  The individual will work closely with the Data Governance Group and Data Owners to ensure that data is extracted, transformed, and loaded correctly and completely.  The Informatica Specialist / Data Integrator will work closely with the IT product teams and developers to maintain compliance with the enterprise data architecture standards.  The individual will help establish tools and standards needed to deliver solutions that deliver agility and benefit to the business.  The successful candidate will be a data technology evangelist who is passionate about improving IT delivery through technology in a hands-on approach.  You will have to be up to date with the latest technology trends and capabilities and will be able to demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve.  Travel of up to 5% will be required outside of the country.

• Maintain and update existing Informatica workflows
• Review current Informatica workflows and recommend / complete enhancements to enable them to run efficiently and effectively
• Create Extract / Translate / Load processes to push data from sources to target
• Ensure data integrity, security, and privacy of financial data
• Collaborate with stakeholders to understand their data requirements and ensure that the architecture meets those requirements
• Implement data governance policies and procedures
• Stay current on new technologies and trends in data management and evaluating potential solutions
• Communicate effectively with both the business and technical teams

This role will give you the opportunity to:

• Work in a key part in the insurance industry, Reinsurance. The domain knowledge you will gain is in high demand.
• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in SnowFlake Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev & DB Stack:
.NET/SQL Server, AKS, Azure, SnowFlake

Job Responsibilities:

• Work in Cloud: We are heavily invested in SnowFlake Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

As a WordPress Full Stack Engineer, you will play a crucial role in the development and maintenance of sophisticated web applications, specifically focusing on creating and optimizing WordPress sites within the LegalMatch platform. You will be instrumental in managing a range of web servers and executing efficient containerization strategies. A significant part of your role involves collaborating with various teams to craft and implement technology solutions that align with our goals.

This position is central to our company's commitment to delivering consistent, top-tier software solutions. It blends hands-on coding and technical responsibilities with a minor leadership role, encompassing the mentoring of other team members and upholding technical excellence across all team outputs.

Responsibilities:

• Developing and maintaining web applications using HTML, CSS, JavaScript, and PHP.
• Managing and optimizing WordPress-based websites, including theme and plugin development.
• Configuring and maintaining web servers using Apache and Nginx, ensuring high availability and performance.
• Implementing web design using CSS with the BEM (Block Element Modifier) approach to ensure clean, easily maintainable, and scalable codes.
• Utilizing Server Side Includes (SSI) for dynamic web content generation.
• Working with Docker for containerization, ensuring consistency across development, testing, and production environments.
• Implementing and managing auxiliary services like Visual Website Optimizer (VWO) and Google Tag Manager (GTM) for web analytics and A/B testing.
• Designing and managing Jenkins pipelines to automate builds and tests, ensuring efficient and streamlined development processes.
• Developing and integrating headless CMS architectures to improve website performance and scalability.
• Collaborating with cross-functional teams to understand requirements and provide technical solutions.
• Staying updated with emerging trends and technologies in web development.

• Minimum of 3 years of hands-on experience in software development, with encompassing frontend, backend, and DevOps, with proficiency in WordPress.
• Strong expertise in HTML, CSS (including BEM methodology), JavaScript, and PHP.
• Proven experience with WordPress development, including custom themes and plugins.
• Solid understanding of web server technologies (Apache, Nginx) and SSI.
• Proficient in Docker and containerized application development.
• Experience with Jenkins pipelines and best practices in automated build and testing processes.
• Familiarity with headless CMS architectures and their integration.
• Knowledge of auxiliary services like VWO and GTM.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.

Additional Requirements:

• Updated with the technology landscape, including current and future trends.
• Proven track record in various software development projects.
• Proficiency in system-level design and web services.
• Experience with version control systems, such as Git.
• Familiarity with testing frameworks, spanning unit and integration testing.
• Can communicate complex technical concepts to diverse audiences.
• Adaptability to ever-changing conditions and priorities.

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable, and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

As a member of our Technical Documentation Team, you will be responsible for creating professional technical documentation for a wide range of consumer goods, e.g. electronics, household appliances, gardening tools, sport equipment, toys, etc.

Your responsibilities will be to:

• Creating instruction and assembly manuals for consumer goods in German in accordance with product standards and regulations
• Proofreading and reviewing technical documentation
• Preparing instruction manuals for the translation process
• Typesetting of foreign-language instruction manuals
• Communication with clients
• Close cooperation with colleagues from the fields of proofreading, graphics, and translation management
• Work in ad-hoc project support and other duties as assigned

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• A higher education degree is preferred.
• Must have at least 2-3 years relevant experience in the Australian lending market.
• Knowledge of current Australian lender policies and capacity to stay on top of lender and market policy movements.
• Honest, reliable, and hardworking is essential.
• Strong problem solving, and mathematical skills are required. Think outside the box and a strong desire to solving problem is required for this position.
• Strong communication skills (verbal and written) is required.
• AFG- Experience in FLEX and ApplyOnline

What will you do?

Working as part of a dedicated team, you will be required to assist in all aspects of the mortgage broking and lending administration processes, which may at times extend beyond the duties listed below. In house support will be always available along with regular opportunities for ongoing external education and professional development.

• Daily you will manage the day-to-day loan process, such as follow up’s chasing outstanding documentation, loan packaging and liaise with lender to efficiently support your clients’ processes.
• In addition to managing the day-to-day loan process you will also be required to input and maintain data in the CRM and Broker Engine.
• You will be ordering valuations, credit reports and managing any requests for further information from the lender while keeping your client fully informed, on an online basis.
• You will be fully trained in the specific requirements, and you will be responsible to prioritize you daily workload.
• You will be required to contact the lender and monitor the status of deals, ensuring that deals are processed within an acceptable timeframe.
• We always encourage continuous improvement and team development – Improving internal tasks and procedures whilst maintain a high level of product and lender policy knowledge.

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Hi! We’re Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

Salary: P100,000 to P140,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• 3 years of experience with AWS certificate
• Experience In cloud computing
• Can spin up/down environments.
• Ongoing management and support of AWS environment/s
• Lead project tech to develop AWS offering

Nice to Have:

• SaaS product experience is a plus.
• Supply chain experience is a plus
• WMS experience is a plus

What will you do?

Join the awesome team and enjoy these benefits & perks:

• Homebased work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia deliver world-class supply chain solutions across the APAC region. Their experience comes from the successful delivery of solutions across 3PL, FMCG, retail, warehousing, and transport. With a talented team of highly skilled, technically advanced and operationally experienced consultant which all share fabric of service, commitment and excellence.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Talent Outsourcing Channel Solutions is a reputable outsourcing company that provides exceptional customer service solutions to clients worldwide. We are currently seeking Chat Support Associates to join our team and provide efficient and effective support to our customers. As a Chat Support Associate, you will play a crucial role in delivering prompt and accurate assistance through chat interactions.

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• HS/SHS/College Undergraduate with 6 months BPO experience | College Grad without BPO experience
• Good Communication skills 
• Willing to work onsite
• Willing to process their application on site
• Must be fully vaccinated

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Provide excellent customer service to existing clients answer customer support calls update client database whenever necessary

Promote other products & services whenever necessary

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 6+ years’ experience SQL, CI/CD pipelines, data integration and data delivery
• 6+ years’ experience data engineering  & ETL
• 5+ years data modeling and design, 2+years Qlik Data Integration (data modeling tool), 2+ Years’ Progress (OpenEdge) DB
• Click Replicate desired
• End-to-end Software development lifecycle expertise (requirements, design, architecture, development, testing, deployment, release and support)

Nice to Have:

Technology Stack

• Snowflake expertise, MS SQL Server and Management Studio
• Progress (OpenEdge) and Pentaho PD
• Docker
• MS Visual Studio and TFS
• AWS console/CLI,DevOps

What will you do?

• Collaborate with a cross-functional team to design, build, and maintain efficient, reusable, and reliable data pipeline.
• Recommend and implement ways to improve data reliability, efficiency, and quality through creating and maintaining optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional and technical business requirements.
• Develop and fine-tune data processing workflows utilizing big data technologies and frameworks.
• Build and execute complex SQL queries for database operations and data manipulation.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability and data discovery and onboarding, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using ‘big data’ technologies.
• Work with stakeholders including project managers, business analysts, data scientists and developers to assist with data-related technical issues and support their data infrastructure needs.

Join the awesome team and enjoy these benefits & perks:

• Office-based setup (with the possibility to move to Hybrid/WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Australian client is the world’s largest meat producer, and second largest food manufacturer with a global workforce of over 250,000 staff. The company is currently working through an exciting digital transformation strategy which provides global career opportunities. Specific roles will be sent to Australia for additional training. 

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices