As the Indirect Sales Support Team Manager, you will play an important role in our growth. You will lead and inspire our Indirect Sales Support team, with the goal of growing our business tenfold over the next five years through strategic retail partnerships. Use your eCommerce expertise to optimize content and create long-term processes, ensuring that our products are properly set up and maintained. Your experience managing remote teams will be critical to our success. Join us and make a significant impact at Balsam Brands!
What you'll be doing:
Product Setup and Content Optimization
- Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies.
- Updates product content seasonally for SEO optimizations.
- Gathers product details and assets, including photos and copy, to ensure comprehensive and optimized listings.
Monitoring and Reporting
- Monitors order flows (Order Flow Monitoring):
- Ensures orders are processed and shipped as planned for all retail partners, Amazon, Walmart, Target, Nordstrom, Nordstrom Rack, Pottery Barn, etc.
- Collaborates with the operations team to address any delays or issues.
- Monitors sales (Sales Monitoring):
- Tracks sales performance by Retail Partner and Brand against projections.
- Investigates and addresses any sales exceptions or discrepancies.
- Performs partner site audits to ensure product listings are accurate and up to date.
- Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring):
- Monitors account health and submits tickets to resolve issues.
- Conducts In-Season and Post-Season Analysis:
- Conducts sales performance reviews during and after sales seasons.
- Monitors Inventory and Pricing Management:
- Monitors inventory availability and updates retailer allocations based on sales performance.
- Update pricing across retail partnerships.
Accounting Reconciliation
- Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes.
Team Management
- Leads and manages the Indirect Sales Support Team (2-3 direct reports).
- Develops training templates and assists in building sustainable business processes for the team.
- Provides regular updates on task completion, current projects, upcoming tasks, and backlog.
Other Duties and Responsibilities
- Performs other duties that maybe assigned from time to time.
What you bring to the table:
Bachelor’s Degree in any field.
Minimum of five (5) to 10 years of relevant experience in eCommerce, particularly in setting up products on retail/marketplace websites.
Must have expertise in content optimization to boost conversion rates.
Must have strong organizational and team management skills.
Must have the ability to develop and implement efficient business processes.
Must have the ability to perform in-season and post-season sales analysis.
Must have strong analytical and problem-solving abilities.
Must have excellent communication and interpersonal skills.
Must be proficient in Microsoft Excel and other relevant software tools.
Must have familiarity and experience with marketplace tools like Helium 10, Jungle Scout, etc.
Must have the ability to quickly learn and train the team on new tools as needed.
Must have attention to detail and a proactive approach to task management.
Location: The Indirect Sales Support Team Manager position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.
Our must-haves:
- Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
- Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
- Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
- Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
Status: This is a full-time, permanent position with benefits.
Hardware Provision: Company-issued Laptop will be provided on the first day.
At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:
- Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
- 13th Month Pay
- Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
- Internet Subsidy. With internet allowance, we are set up for success.
- Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
- Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
- Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
- Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
- Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
- Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
- Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
- Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
- Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.
