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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Willingness to undertake On-Call and Production support responsibilities.

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

Candidate will be working closely with the team which spread out across Singapore, Shanghai, Tokyo, and Pune (offshore), this position will be the first headcount in Manila.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines, and executes project plans, project scope, activities, schedules, budgets, and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems, and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• Software Implementation and Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

• Interface with customers to keep the project on track, address any issues that arise during the project life cycle and deliver the project on-time.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

What you will need:

• At least 3-5 years of solid experience in IT Software Implementation Projects for Capital Markets.

• Experience/Exposure in using UNIX

• Extensive knowledge of project management standards, processes, procedures, and guidelines as well as various IT project methodologies and life cycles.

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Excellent verbal and written communication skills

• Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints

• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

• Experience in FinTech/Banks/Front Office Trading is a plus

What we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Job Description

• Daily monitoring of IBM Tickets related to APIC
• L1 support for APIC Issues
• Deploy IBM APIconnect Software using Kubernetes
• Manage and Maintain IBM Apiconnect Software
• Manage IBM Cloud Platform and Services
• Creating Ubuntu Server environment using VMware ESXi
• Manage and Maintain IBM Servers in Vitro Data Center
• Manage VM ESXi Servers
• Deploy IBM Application using Red Hat Openshift and Kubernetes
• Experience with Containerization using Docker, OCP, and Kubernetes
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.

Qualifications

• Bachelor's degree in computer science or engineering.
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
• Ability to resolve technical problems and innovate more efficient use of IT resources.
• Knowledge in Kubernetes and Docker is a MUST
• Experience with AWS and on prem Virtualization
• Minimum 2 years of working experience as a DevOps Engineer

Job Description

• Analyze and organize raw data
• Build data systems and pipelines
• Evaluate business needs and objectives
• Combine raw information from different sources
• Explore ways to enhance data quality and reliability
• Identify opportunities for data acquisition
• Develop analytical tools and programs

Requirements:

1. Proven experience as Data Engineer with at least 3 Years professional work experience
2. Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
3. Knowledge in Shell Scripting, Hadoop Platform, Big Data
4. Familiarity with Agile and DevOps methodologies
   

Preferred Qualifications:

1. Familiarity with Data Modeling and Design
2. Familiarity with Python/R and AWS Service (Redshift)
3. Willing to work FULLY ONSITE (Ortigas)
   

We are seeking a skilled and dedicated Duty Engineer to join our team in Lapu-Lapu City, Philippines. As a Duty Engineer, you will play a crucial role in maintaining the efficient operation of our facility's engineering systems and equipment. Your key responsibilities will include:

• Coordinate daily engineering operations, including staff briefings and work assignments
• Manage planned and unplanned maintenance programs for various systems, including air-conditioning, electrical, refrigeration, and fire & life safety equipment
• Supervise team members, ensuring safe work practices and efficient operations
• Monitor and manage contractor work, ensuring compliance with health and safety policies
• Prepare consumption reports on power, water, steam, and gas
• Develop and maintain staff training programs, including induction for new employees
• Create weekly staff schedules and conduct performance reviews
• Ensure compliance with hotel fire & life safety and emergency procedures
• Maintain high standards of personal appearance and adhere to hotel policies

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.   

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles for various Visa portals.   

This position is at a professional level and uses a set of standard procedures to execute tasks while applying analytical skills based on the type of request. This position receives a low level of guidance and supervision. 

Responsibilities 

• Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide. 

• Provides level one triage for Visa portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests. 

• Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. 

• Maintains access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles. 

• Provide information, direction, and education to Clients regarding the various Visa Portals, products, and services, ensuring understanding of best practices regarding usage and functionality. 

• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. 

• Manages phone hotlines, assigned emails, and web requests to protect service level targets, while leveraging a CRM tool to track daily activities 

• Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement. 

• Creates company-wide relationships, to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in the Visa Portals and increase the efficiency in support to clients. 

• Makes decisions guided by policies and procedures. 

• Works independently and receives minimal guidance, once training is completed 

• Responsible for adhering to Visa’s Key Controls, including the protection of non-public data. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Seeking a suitably qualified, experienced, and reliable Engineer – Mining who will be responsible for delivering all drill and blast engineering functions for the underground mine to ensure physicals are achieved in line with the life of mine plans and will report to the Senior Engineer – Mining.

Key tasks and responsibilities:

• Oversee the stoping process including preparation to execution of stope designs, reconciliation of completed stopes, and communicating stoping activities to operations and contractors
• Collaborate with contractors and suppliers ensuring their compliance to company standards and regulations
• Prepare explosive reports and statutory requirements of drill and blast function-related requests of MGB, PNP, etc. in a timely manner
• Perform timely preparation of drill, charge designs, and stope notes to ensure that blasted stocks are maintained
• Guide junior and graduate Drill & Blast engineers through effective coaching and mentoring
• Monitor the consumables and coordinates requirements with the procurement team as needed
• Analyzes rock characteristics to predict fragmentation outcomes
• Utilize geological data to forecast fragmentation outcomes
• Apply statistical methods to validate fragmentation predictions
• Coordinate with geologists and engineers to optimize blast performance
• Utilize software tools to model blast scenarios and modifies blast parameters under supervision to improve efficiency as well as evaluates blast results against predefined benchmarksConducts safety assessments and identifies potential hazards in blast plans

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:
• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 5 years of experience with Application Configuration Support for Banking software

• Prior banking experience preferred
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

Added bonus if you have:
• Experience with Application support for Treasury system is a big plus.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

Install, configure, maintain network infrastructure (routers and switches) Monitor network infrastructure and perform relevant troubleshooting. Participate in major transformation projects

Shift: Mid Shift

The Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools

In our team, we are responsible for all workplace related applications and technologies. The Web Workplace will be the future focus of our team. It is a persona agnostic workplace serving all mid- and backoffice personas with a lot of integration capabilities.

Our team consists of software engineers & business analysts across the locations Manila and Zurich. The team is mostly self-organized and uses agile methodologies. We are not afraid to meet short time deadlines without making compromises to the quality of our work. Challenges reach across multiple technology stacks, from the pl/sql driven backend to Angular driven frontend. 

Your key tasks

• Collaboration with the Product Owner and Architects for specifications and design
• Take ownership and responsibility for your area of expertise 
• Design, develop and maintain thought-out solutions within the team’s responsibility in the RM Workplace
• Improve and optimize existing functionalities
• Perform code reviews and coach junior team members

Octal Philippines Inc. is looking for a Senior Software Engineer to join our dynamic and innovative engineering team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet our clients’ needs. You will collaborate with cross-functional teams to deliver impactful products and contribute to the overall architecture and technical direction of our projects.

• 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.
• Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.
• Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.
• Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.
• Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.

Business Development

• To conduct market intelligence and identify market needs
• To identify & solicit potential customers and projects to secure business
• To develop new and existing accounts and expand business through-face-to-face contact with customers
• To ensure the number of prospect calls each month does not fall below the agreed standard
• To ensure there is full knowledge of all the key customers decision makers and key influencers
• To build strong and profitable relationship with personnel in customer organization
• To understand the Doka brand, products, and services completely and how they compare with competition
• To maintain and update customer records and enquiry status
• To manage and maintain a pipeline capable of delivering the budget

Sales

• To respond to sales enquires and convert them into orders
• To provide clients with quotations and technical assistance
• To service clients on a regular basis and provide formwork know-how
• To maximize revenue from clients
• To manage projects/determine project sales strategy (cost planning, pricing of tender, determine revenue and negotiate terms and conditions of contract)
• To collaborate with the engineering team to ensure that the most efficient formwork design is applied
• To devise the most profitable way to win and service business for the company

Customer Management

• To be accountable to all credit interactions with customer and ensure payment is received in full
• To ensure customer satisfaction with equipment and production delivery.
• To collaborate with operations team to ensure that delivery is made on time

Marketing

• To participate in all sales and marketing activities to promote and enhance branding image of the company
• To engaged actively in promoting Doka brand in Social Media Platform

Octal Philippines Inc. is looking for a skilled Site Reliability Engineer (SRE) to join our dynamic team. The SRE will be responsible for ensuring that our systems are reliable, scalable, and efficient. You will play a critical role in maintaining the uptime of our services, improving system performance, and automating processes to enhance productivity. The ideal candidate is a passionate technologist who thrives in a fast-paced environment and enjoys tackling complex challenges.

Responsibilities:

• Monitor and maintain the reliability and availability of production systems
• Implement automation to reduce operational toil and improve system reliability
• Identify and resolve performance issues and outages
• Collaborate with development teams to design scalable and robust systems
• Create and maintain SRE documentation and runbooks
• Participate in on-call rotation and incident response activities
• Continuously improve tooling and processes to enhance the efficiency of operations

• Bachelor's degree in Computer Science, Engineering, or related field
• At least 3 years of experience in a Site Reliability Engineering or related role
• Strong experience with cloud platforms such as AWS, Azure, or GCP
• Proficiency in scripting and programming languages (e.g., Python, Go, Bash)
• Experience with containerization and orchestration technologies like Docker and Kubernetes
• Strong understanding of monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack)
• Excellent troubleshooting and analytical skills
• Ability to work collaboratively in a team-oriented, fast-paced environment

Responsibilities:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.

• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.

• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).

• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.

• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.

• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Communication Allowance, Health & Life Insurance & Others

The Executive Support Administrator directly supports the Director of Financial Operations, and the Sales & Bids team while assisting with other office administrative responsibilities, as needed. The Exec Support Administrator role will include providing support to our managers and employees, assisting in daily office needs, and managing general administrative activities. The Exec Support Administrator's responsibilities include coordinating travel and meeting arrangements, preparing PowerPoint presentations, and maintaining appropriate filing systems. The person in this role will possess excellent oral and written communication skills and be able to organize their work using tools, such as MS Office.  

Responsibilities:

• Provide routine administrative support such as diary management, including monitoring time-sensitive responses and/or deadlines that require follow-up 
• Global travel coordination including visa applications, flights, accommodation, and airport transfers 
• Coordinate and support offsite meetings including caterers, team dinners and team-building activities  
• Process expenses, and purchase orders and deal with accounting-related issues  
• Complete ad-hoc projects on an as-needed basis 
• Maintain annual leave roster for the Sales & Bids team  
• Develop strong relationships with the company’s Executive Assistants 
• Ad-hoc: Support the EMEA / APAC VP Executive Assistant as and when required  
• Other administrative duties, as assigned 

As a Facilities Engineer III, you will manage the entire electrical system operation of the plant, drive operational efficiency improvements, and implement sustainable cost reduction initiatives. You will also be responsible for overseeing the electrical systems and infrastructure within the organization, including the planning, design, and execution of construction projects. This role involves ensuring that all electrical systems are well maintained to the highest standards, adhering to safety protocols, and complying with relevant regulations. In addition, you will manage construction projects from inception to completion, ensuring that they are delivered on time, within budget, and to the required quality standards. CAPEX and OPEX management, including asset management, will also be part of your responsibilities.

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Oversee the maintenance, repair and upgrading of all electrical systems, including power distribution, Genset operation, fire detection and alarm system, PA system, lighting and emergency power system
• Conduct regular inspections of electrical systems to identify potential issues and implement preventive measures
• Develop and implement energy-saving initiatives to improve efficiency and reduce operational costs.
• Ensure compliance to all Philippine Electrical Codes and Regulations
• Lead and manage construction projects, including new builds, re-layout and renovation and facility upgrades
• Collaborate with consultants, contractors and other stakeholders to develop project plans, schedules and budget
• Oversee the bidding process for construction projects, selecting and managing contractors and suppliers
• Monitor project progress, ensuring that timelines, budgets and quality standards are met
• Conduct post-project evaluations to identify lessons learned and opportunities for improvement.
• Ensure that all facilities-related activities adhere to safety standards and regulations, including OSHA and other relevant guidelines
• Conduct risk assessments and implement corrective actions to mitigate potential hazards
• Work closely with colleagues within facilities department including other departments to understand their facilities needs and develop solutions that align with organizational goals and KPI's
• Communicate project updates, challenges and success to management and other stakeholders
• Maintain accurate records of all electrical systems, including maintenance logs, inspection reports, as-built drawings (CAD) and upgrade histories.
• Prepare regular reports and updates on the status of construction project, including financial reports like CAPEX, OPEX and Assets Inventory
• Manage Department IMS and Playbook
• Ensure that all documents is complete, accurate and accessible for future reference

The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development, and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support department (ADOS), providing regular feedback and updates on our client's issues with the product to both the internal ADOS Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported bugs are reproducible and create detailed escalations for Tier 3 by gathering logs and providing imperative information surrounding the issue.

Armed with this knowledge, these experts act as an informal escalation point for any questions the broader support may have about our products. Liaising with Tier 3, they give proactive feedback and input to Product, Internal Support, and Quality and Knowledge teams to improve the support we deliver to our customers. This role explicitly provides a high level of responsibility, being the first internal point of contact on our products and a Technical Support representative for customers externally and colleagues internally. Together with their fellow Tier 2 colleagues, they report issues and identify bugs for escalation to our Tier 3 engineers.

Key Responsibilities and Outputs:

• Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1
• Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
• Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
• Become a Subject Matter Expert on all Turnitin Assessment Products and services
• Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends
• Share your knowledge across the team through informal training and team meetings & stand-ups
• Supporting the Quality and Knowledge team with the creation of training modules
• Point of contact for shadowing new Tier 2 team members
• Project work during quieter spells to improve team knowledge and processes
• Prioritize escalated tickets to the Tier 3 team
• Ensure efficient transfer of information between Tier 1 and support leadership teams
• Work closely with our Integrations Team
• Review top issues monthly for external education and ticket reduction

People skills:

• Translate technical information into customer-friendly explanations and understandable terms for the Client, Technical Support Team and other departments at Tii
• Recognizing situations that need to be de-escalated or resolved appropriately
• Consistently maintain effective communication with nearshore teams to enhance the customer experience
• Ability to manage multiple priorities and multi-task
• Excel at developing and maintaining good working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams
• Champion customer centricity at all times, understanding when to push back on advice that does not meet our customer's expectations
• Actively collaborate with team members on all tasks, projects and assignments to resolve complex issues

Wrist Shared Service Center is looking for a Code Crack Support who will report functionally to the assigned branch and administratively to WSC. This role is designed to assist and collaborate with our buyers and sales representatives.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating to the Wrist catalogue items.
• Completing the customer’s quotation in coordination with Wrist Sales and Purchase Department. 
• Responsibilities related to maintaining and updating the Wrist product catalogue. 
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items). 
• Various procedures connected to our customers' needs and the scope of our service.
• Specific Major Responsibilities 
  • Thorough understanding of customer preferences and item quality in code cracking to Wrist codes 
  • Ensuring correct usage of miscellaneous codes that is linked to the specific vendor based on the item requests. 
  • Review the uploaded quotation if complete and accurate. 
  • Create vendor RFQ ID and add vendors for the items that need to be sourced out to obtain prices 
  • Send requests for vendor RFQ and reminders 
  • Price Preferring 
  • Handle clarification regarding vendor offer.

What we're looking for:

• MUST BE AN EMPLOYEE OF WSC - MANILA
• Graduate from any 4-year course, preferably a Business-related course or equivalent.
• Expert in Microsoft AX12 and SharePoint Systems 
• Background in Marine Stores or Provision is an advantage. 
• Strong analytical background 
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy. 
• Outstanding communication and customer service abilities. 
• Excellent self-management and organizational abilities, aptitude for analysis, and capacity for initiative and execution.
• Ability to work quickly and under pressure from multiple deadlines. 
• Capable of adjusting to a fast-paced, dynamic environment. 
• Dynamic approach to customer service and procedure. 
• Capable of guiding end-users and delivering technical training.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage