This position is co-responsible and accountable for the technical requirement/services for Animal Nutrition (AN) products to help achieve sales target of the Company  

Job Scope:

1. Technical requirement of Animal Nutrition products
2. Technical training of Sales & Marketing employees on animal nutrition and products
3. Technical service and troubleshooting assistance to customers on Animal Nutrition
4. Technical support on R&D of AN new product development or product improvement

Duties & Responsibilities: Develops and maintains relationships with end users / customers through technical nutrition services such as farm audit, training of farm/feed mill personnel, feed / premix formulation, etc.)

1. Handles troubleshooting of product related complaint of customers.
2. Assists in evaluating feedback on field performance of AN products and provides regular reports to Superior.
3. A Conducts farm / university trials to establish / validate efficacy of AN products, analyzes, interprets results and provide technical write-up.
4. Conducts product presentations on AN product and participates in other demand-creation activities that will support achievement of sales target.
5. Helps in preparing Animal Nutrition Training Plan and conducts training of Sales Team on animal nutrition, AN products and sales tools (i.e., mycotoxin analyzer, NIR machine)
6. Helps in formulating Animal Nutrition Technical Plan indicating activities and strategies to strengthen image as reliable technical service provider to target customers.
7. Helps in developing and maintaining business relationship with Nutritionists, Consultants, and Key Opinion Leaders (KOL) in the academe and industry.
8. Provides technical assistance to R&D Department for AN new product development / improvement.
9.  Represents the company in professional organizations, industry associations and trade events.

Position Summary:

The Technical Sales Executive is responsible for building long term relationships with assigned strategic key customers and achievement of sales target.

Job Scope:

1. Account Development & Client Relationship Building

2. Sales Management and Product Development focused on OMP

3. Payment Collection

Duties & Responsibilities:

1) Responsible for establishing and maintaining strong key customer relationships thru effective management of their needs and demands aligned with company policies.

2) Attend regular sales meeting, company activities and submit reports on time.

3) Submits monthly sales forecast and updates as needed.

4) Identify revenue opportunities for the clients resulting to sales growth of the company.

5) Respond promptly to customer inquiries, issues and concerns in collaboration with the various departments of the company.

6) Regularly conducts studies/research to keep up to date with recent market and industry trends and competitors’ activities.

7) Regularly collects and analyzes market data and consumer behavior to understand changing needs and market trends.

8) Participates / attends and represents the company in industry events and professional organizations.

9) Collects sales based on agreed payment terms aligned with company policies.

Position Summary:

The Technical Sales executive is responsible for building long term relationships with assigned strategic key customers and achievement of sales target.

Job Scope:

1. Account Development & Client Relationship Building

2. Sales Management and Product Development

3. Payment Collection

Duties & Responsibilities:

1) Responsible for establishing and maintaining strong key customer relationships thru effective management of their needs and demands aligned with company policies.

2) Attend regular sales meeting, company activities and submit reports on time.

3) Submits monthly sales forecast and updates as needed.

4) Identify revenue opportunities for the clients resulting to sales growth of the company.

5) Respond promptly to customer inquiries, issues and concerns in collaboration with the various departments of the company.

6) Regularly conducts studies/research to keep up to date with recent market and industry trends and competitors’ activities.

7) Regularly collects and analyzes market data and consumer behavior to understand changing needs and market trends.

8) Participates / attends and represents the company in industry events and professional organizations.

9) Collects sales based on agreed payment terms aligned with company policies.

10) Ensures achievement of monthly and annual sales target

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The role of Business Support Manager will support day-to-day operations of the office and will directly support the leadership team in managing administrative and operational tasks. This role will involve managing office operations, assisting in staff utilization monitoring, handling, and managing invoicing of project managers of their respective projects, and providing logistical support for meetings and town halls.

• Provide administration and clerical support to the team
• Support, coordinate, develop and deliver complex documentation (Reports, Bids, Technical Summaries, Minutes, Registers, CAPEX, travel management etc).
• Manage and maintain documentation templates.
• Office operations management
• Invoicing assistance and debt follow ups

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (once a month on-site)
• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.         
• Complimentary Office Fitness and Wellness Facilities at no cost.                        
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are seeking a NICE CX-ONE TechOps Engineer to join our team.
CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS Platforms
This team is responsible for maintaining stability in the production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting. Apart from this end-to-end business process activities related to the ongoing migrations and support of the OMNI contact center telephony system across multiple LOBs, collaborate with the Dev team and other stakeholders to ensure the team delivers value to the business and ensures a best-in-class customer experience.

Responsibilities:

• ⁠Identify potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose solutions with the team, correlating any ongoing issues with the environment’s overall impact.
• ⁠Work to design and implement requested IVR enhancements effectively and in line with user needs.
• Monitor scheduled changes, assessing potential impacts to prevent service disruptions.
• Handle day-to-day activities such as managing P3-P5 tickets, monitoring and alerting, collaborating with Infrastructure and Helpdesk teams, and addressing escalations.
• Develop comprehensive product-level knowledge to ensure thorough understanding and expertise.
• Provide timely and effective support for occasional P1 and P2 issues, ensuring swift resolution.
• Lead communication and manage outages effectively to minimize disruption.
• Identify, coordinate, and document Root Cause Analysis for P1 and P2 incidents, ensuring transparency and accountability.
• ⁠Support chat and email routing activities, ensuring smooth operations.
• Manage user creation and bulk loading, and configure roles and permissions.
• Update Knowledge Transfer (KT) documentation for new issues, establishing proactive alerting and resolution processes.
• Collaborate with Subject Matter Experts to review changes, ensuring alignment with best practices.

In the Integration & Output Domain, we provide banks a sustainable path in combining Avaloq Core banking system and ecosystem products.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of integrating our Avaloq Core Banking systems with different third parties being able to cope with all the new technologies.

In the Rest team we evolve and maintain solutions that allows to integrate third parties over the REST protocol.

We are looking for passionate Senior Backend Engineers to join our team to help us in the development and maintenance of our integration products.

Your key tasks

• Work as part of an agile development team in line with the product roadmap
• Design and develop Back-End Integration products and services, mainly microservice-based REST APIs
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

Shift Assignment: Mid Shift

The Data Visualization Developer is responsible for design, construction and unit testing of assigned components/modules.  The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis.  The candidate will provide production implementation and post-production support and be part of the US IT team.

• Provide expertise in design, development and implementation of PowerBI reports
• Design, model and develop BI reporting and analysis applications
• Provide functional and technical guidance to business teams when needed
• Conduct meetings with business users to determine project requirements and milestones
• Develop knowledge on business intelligence skills and processes
• Develop best practices to achieve project objectives and deliverables
• Develop positive working relationship with business users and other department staff
• Stay updated with ongoing business development tools
• Responsible for any other ad hoc duties assigned

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

You will be part of the Integration & Output CH/FL team, helping financial institutions to integrate the Avaloq Core Banking system within a wide ecosystem. We believe our colleagues come first, thinking different is an asset and we take care of each other embracing a no silo and helping hand culture. We are looking for a passionate Software Engineer with a solid academic background and eager to learn multiple technologies in a complex and challenging ecosystem.

Your key tasks

• Microservices Development: Implement, test, and document features of SpringBoot microservices, ensuring high performance and scalability.
• Spring Applications: Design, develop, and maintain features of Spring applications, adhering to best practices and coding standards.
• Technical Documentation: Write comprehensive technical documentation, analyze and resolve incidents and issues efficiently.
• OpenShift Configuration: Configure and support software solutions in OpenShift, ensuring seamless deployment and scalability.
• Cross-Team Collaboration: Work closely with multiple teams to define software implementation strategies and troubleshoot problems.
• Problem Solving: Analyze and resolve software defects, providing innovative solutions to complex issues.
• Support: Offer third-level (L3) support, addressing advanced technical issues and ensuring system reliability.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills
• Strong problem solving skills

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

1. Maintains existing sales accounts, develop new ones and assists other related department/s in forecasting and achieving the sales budget.

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients.

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems.

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.

5. Ensures that all accounts in her areas are secured with proper credit recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery & ensuring Account Receivables & Overdues are not beyond allowable credit terms/limit.

7. Monitors collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by respective wodistributors and customers to ensure efficient inventory management and proper storage of Sika products.  

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

12. Ensures that the Safety, Quality and Environmental Management System is understood.

13. Ensures that all operating standards are adhered to at all times.

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior.

To design and deliver effective training programs that enhance the skills and knowledge of employees in feed milling operations and sales, ensuring alignment with industry standards and company goals for improved performance and productivity.

We are seeking a NICE CX-ONE TechOps Engineer to join our team.
CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS Platforms
This team is responsible for maintaining stability in the production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting. Apart from this end-to-end business process activities related to the ongoing migrations and support of the OMNI contact center telephony system across multiple LOBs, collaborate with the Dev team and other stakeholders to ensure the team delivers value to the business and ensures a best-in-class customer experience.

Responsibilities:

• ⁠Identify potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose solutions with the team, correlating any ongoing issues with the environment’s overall impact.
• ⁠Work to design and implement requested IVR enhancements effectively and in line with user needs.
• Monitor scheduled changes, assessing potential impacts to prevent service disruptions.
• Handle day-to-day activities such as managing P3-P5 tickets, monitoring and alerting, collaborating with Infrastructure and Helpdesk teams, and addressing escalations.
• Develop comprehensive product-level knowledge to ensure thorough understanding and expertise.
• Provide timely and effective support for occasional P1 and P2 issues, ensuring swift resolution.
• Lead communication and manage outages effectively to minimize disruption.
• Identify, coordinate, and document Root Cause Analysis for P1 and P2 incidents, ensuring transparency and accountability.
• ⁠Support chat and email routing activities, ensuring smooth operations.
• Manage user creation and bulk loading, and configure roles and permissions.
• Update Knowledge Transfer (KT) documentation for new issues, establishing proactive alerting and resolution processes.
• Collaborate with Subject Matter Experts to review changes, ensuring alignment with best practices.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Primary Responsibility:

• Job Order/Records/Sample management
• Inspection/Test report generation.
• Invoice sending and dispatching
• PR/PO processing and monitoring for office/operational supplies, travel, utilities, third parties, accommodation, etc.

Specific Responsibility:

Receiving:

• Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition.
• Records, checks, and assess the quantity and sufficiency of samples against testing requirement.
• Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
• Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc.
• Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
• Sends generated claim stub to client after registration.
• Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory.
• Scans and uploads documents to dedicated Sharepoint site.

Reporting:

• Generates and sends complete final tests and inspection reports to client.
• Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
• Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
• Ensures records and monitoring are up to date.

Dispatching:

• §  Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by fax, mail, courier, or delivery).
• §  Ensures correctness of recipients’ details and parcel’s content to avoid erroneous dispatching.
• §  Monitors and tracks the parcel’s location and update the monitoring in a timely manner.
• §  Ensures delivery receipts are scanned, compiled, and uploaded in the designated Sharepoint.
• §  Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior
• §  Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  •  Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations