Primary Responsibilities
▪ Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal and client requirements. Specific Responsibilities
▪ Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and prepared before proceeding to the work site.
▪ Coordinates with clients on schedules and other information pertinent to the job.
▪ Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures and client requirements or agreed job scope and specifications.
▪ Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
▪ Prepares and submits complete and accurate inspection reports including properly labeled samples.
▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Shift Schedule: Night Shift

We are seeking a skilled Cloud Deployment Engineer to drive and manage cloud deployments in Azure and AWS, leveraging Infrastructure as Code (IaC) and automation. This role is central to our cloud transformation, supporting efficient and scalable solutions for our organization. The ideal candidate has experience in Azure and AWS cloud environments, a strong understanding of DevSecOps principles, and a strong passion for automation.

This role is committed to designing and engineering all supported systems in alignment with best practices and the well-architected framework, enhancing infrastructure reliability, security, and performance. This role is crucial in accelerating time to market, optimizing cloud adoption, and supporting the IT group’s goals of security, automation, and continuous improvement.

Description:

• Drives Cloud Deployments: Drive and manage cloud deployments in Azure and AWS, leveraging Infrastructure as Code (IaC) and automation.
• Builds and Operates Cloud-Native Systems: Works closely with engineering, architecture, and development teams to integrate software and systems engineering, building scalable, fault-tolerant, cloud-native systems delivered through DevOps.
• Optimizes deployments through Automation: Collaborates with Automation team to automate repetitive tasks, leverage monitoring and predictive alerting, and ensure key metrics are actionable and drive improvement.
• DevSecOps and Automation Platforms: Consume the organization’s DevSecOps and infrastructure automation platforms for deployment activities.
• Collaborates on Technology Strategy: Partners with Enterprise Architecture, Automation team to support deployments that support modern infrastructure engineering and development teams. The Cloud Deployment Engineer often prototypes new technologies, educating teams to accelerate cloud service adoption.
• Aligns with Business Objectives: Works toward business goals by defining required functionalities and managing resources to meet those needs effectively.

Responsibilities

• Cloud Deployments with IaC and Automation: Drives Azure and AWS deployments using Infrastructure as Code (IaC) tools such as Terraform, Terragrunt, ansible and more, ensuring effective consumption of IaC modules. Contributes to global IaC and engineering efforts across Arch by coordinating with Automation team to build/test/UAT automation to reduce waste, eliminate manual/repetitive tasks, prevent problem recurrence.
• Fosters a Cloud-Native Culture: Advocates for cloud-native practices by evaluating, recommending, and engineering cloud Platform as a Service (PaaS) solutions, maintaining a catalog of guidance and standards. Prioritizes cost and performance optimization in alignment with organizational goals.
• Leverage DevOps/DevSecOps Toolchains: Utilize DevOps and DevSecOps tools, CI/CD pipelines, automation, and Infrastructure as Code (IaC) scripts to deploy cloud services, with a focus on continuous evaluation of industry advancements. This role aims to accelerate speed to market and enhance the autonomy of delivery teams.
• Guides Engineers and Operations Teams: Provides expert guidance to engineering and operations teams on ensuring the end-to-end availability and performance of mission-critical services. Builds a resilient, low/no-downtime infrastructure through effective design and operational practices.
• Stays Current with Technology Trends: Actively tracks and evaluates emerging technologies to enhance network and application performance, strengthen security, and raise service levels. Leverages automation for the timely delivery of new and updated technology to support development, deployment, and runtime.
• Builds Cross-Functional Relationships: Strengthens relationships and partnerships with Enterprise Architecture, Automation and other key teams to enhance collaboration and streamline project deployments and execution.
• Infrastructure Deployments and Documentation: Document reference deployments and creates long-term plans to build, maintain, and improve IT infrastructure, ensuring resilience and minimal downtime.

Key Responsibilities: 

• Develop and maintain high-quality, responsive user interfaces for web applications using the highest-standard of modern front-end technologies

• Work closely with UX/UI designers, back-end developers, and product managers to translate design concepts into functional user interfaces

• Write clean, maintainable, and efficient code, adhering to best practices and coding standards

• Optimize front-end performance to ensure fast load times and smooth user interactions

• Ensure compatibility across various browsers and devices, conducting thorough testing and debugging

• Develop and maintain reusable UI components and front-end libraries

• Focus on creating intuitive and user-friendly interfaces, incorporating feedback from user testing and analytics

• Keep up with the latest front-end development trends, tools, and technologies to continuously improve our front-end practices

Key Responsibilities: 

• Design, develop, and maintain both front-end and back-end components of web applications.

• Architect and design of scalable and robust systems.

• Work closely with product managers, designers, and other engineers to deliver high-quality products.

• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.

• Optimize application performance for maximum speed and scalability.

• Implement and maintain automated testing frameworks to ensure the reliability and quality of the codebase.

• Manage the deployment process, including setting up CI/CD pipelines and ensuring smooth releases.

• Identify and resolve complex technical issues across the stack

• Keep up with the latest trends, tools, and technologies to continuously improve front-end and back-end architecture and deliver cutting-edge solutions

Key Responsibilities: 

• Lead the design and development of electronic circuits and systems, including architecture, schematic design, PCB layout, and components selection

• Architect and design robust, scalable, and secure electronic systems 

• Ensure that all designs comply with relevant industry standards and regulations (in particular European and North American standards), including EMI and EMC compliance

• Oversee the manufacturing, installation, and testing of electrical equipment and sub-systems

• Create and maintain detailed documentation for designs, including schematics, PCB layouts, and test procedures

• Identify and resolve technical issues and provide support for manufacturing and field service teams

• Work closely with engineers, product managers, and other stakeholders to deliver high-quality products

• Reviewing the work of and providing technical guidance and mentoring to junior electrical engineers

• Develop and test prototypes to validate design concepts and ensure functionality

• Manage multiple projects simultaneously, ensuring timely delivery and adherence to project specifications

• Keep up with the latest trends, tools, and technologies to continuously improve electronics architecture and deliver cutting-edge solutions

Key Responsibilities: 

• Design, develop, and maintain the back-end infrastructure of our products, ensuring they meet the highest standards of reliability and performance

• Architect and design robust, scalable, and secure back-end systems and APIs, optimized for cloud environments

• Design and optimize database schemas, write complex queries, and ensure data integrity and performance

• Integrate third-party services and APIs, ensuring seamless data flow and functionality

• Develop and deploy applications on AWS and Azure, utilizing cloud services to enhance performance, scalability, and security

• Write clean, maintainable, and efficient code

• Conduct code reviews and provide constructive feedback to team members to maintain code quality and best practices

• Implement automated testing frameworks and conduct thorough testing to ensure the reliability and performance of the back-end systems

• Work closely with front-end developers, product managers, and other stakeholders to deliver high-quality products

• Set up and maintain monitoring and alerting systems to ensure the health and performance of the back-end infrastructure

• Create and maintain comprehensive documentation for the back-end systems and APIs

• Keep up with the latest trends, tools, and technologies to continuously improve back-end architecture and deliver cutting-edge solutions

• Timekeeping for QA personnel.
• Manage schedule by organizing and scheduling appointments, meetings, and events.
• Communication through answering and directing phone calls, writing and distributing emails, memos, and other correspondence.
• Ordering office supplies, maintaining contact lists, and ensuring office equipment is functioning properly.
• Record Keeping by Developing and maintaining a filing system, preparing reports, and managing databases.
• Assisting in the preparation of regularly scheduled reports.
• Providing general support to visitors and acting as the point of contact for internal and external clients.
• Travel Arrangements like Booking travel and accommodations for staff members.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Lead the support bar team, providing guidance, coaching, and mentoring to team members.

• Work collaboratively with the rest of the Service Delivery team to ensure a seamless and efficient support experience for employees.

• Act as the main point of escalation for complex support issues.

• Analyze and report on key performance indicators to both the support team and senior management.

• Develop and maintain excellent relationships with our employees, providing personalized and empathetic support.

• Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures.

• Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.

• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.

• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

SKILLS AND EXPERIENCE REQUIRED

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.

• Excellent relationship building skills.

• Ability to work in a matrix management environment.

• Proven experience in managing a high-performing customer service or support team.

• Strong leadership and people management skills.

• Excellent written and verbal communication skills.

• Ability to analyse, interpret, and report on complex data.

• Passion for gaming and the gaming industry.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Excellent problem-solving and conflict resolution skills.

• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Group life insurance
• Group income protection
• Private Medical Insurance
• 25 days Holiday (plus 8 bank holidays)
• Employee Assistance Program (EAP)
• Enhanced Employer Pension Contributions
• Cyclescheme
• Tech Scheme

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Act as front-line support for local and/or time zone-based employees.

• Serve as the main point of contact for our customers via email, walk ups, and chat support.

• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.

• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.

• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.

• Collaborate with other teams to identify and resolve technical issues.

• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.

• Identify and escalate issues requiring urgent attention to the appropriate parties.

• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

You will join a team focused on innovation and client satisfaction within a dynamic organization, being the interface between Product Engineering and Client Services. You will report to the Engineering Support Team Lead, who is based in Manila.

As a Support Engineer, you will:

Be the primary contact between the Engineering organization, ITRS Client Services, and other departments looking for development assistance.

Analyze Help Desk tickets assigned to the Engineering team:

1. This may require reviewing the ITRS Product codebase or consulting with developers in the relevant Engineering group(s). The Support Engineer should aim for self-sufficiency to minimize the impact on Engineering teams.

Handle special debug builds requested by Client Services.

Verify and fix software defects:

1. Reproduce customer issues in-house to verify defects.
2. Fix defects when possible, to reduce the workload on teams focusing on strategic development tasks.

Verify enhancement requests:

1. Collaborate with Product Owners and several team members to determine the work required for new features.
2. Engage with the appropriate engineering teams to define and verify requirements.

Support Engineering teamwork queues:

1. Ensure environments, proofs, and documentation are ready for the Engineering teams to act on.
2. Support the improvement and automation of system tools.

Conduct ad-hoc investigations on behalf of the Engineering teams:

1. Assist the Engineering teams with time-intensive issues.

A bachelor's degree in computer science, Information Technology, or a related field

At least 3 years of experience in Software Development, DevOps or Software Support

Intermediate to advanced proficiency in:

1. Python
2. Bash

Hands-on experience with:

1. Containerization platforms (e.g., Docker)
2. Orchestration platforms (e.g., Kubernetes)

Proficiency in the following programming languages:

1. Java
2. C/C++

Familiarity with:

1. Cloud platforms (AWS, Azure, GCP)
2. CI/CD tools (e.g., Jenkins)

Experience in a Level 3 support role (advantageous)

Experience with solutions and the ability to solve complex problems

A team player

Eagerness to independently learn new skills

Proficiency in English, able to convey technical information, create detailed documentation, and manage client interactions.

Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office

13th Month Bonus

Health Insurance for you and your dependents

Supplemental Medical Claim

Employee Assistance Program

Retirement Plan

Flexible Hybrid Working

Enhanced Parental Leave

Life Assurance

Subsidies and Allowances

Referral Bonus

Buy and Sell Holiday

Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

• Assist with vendor communication during application migration processes.
• Support the team in managing device supply and distribution.
• Analyze and identify gaps in vendor support processes to enhance efficiency.
• Provide technical troubleshooting and support to vendors as needed.
• Perform other ad-hoc tasks to assist vendors in their daily operations.

As IT Support Specialist, you will help ensure efficient operations for the company and its employees by being the primary contact for IT-related concerns and problem resolution. Your duties include working with employees to diagnose and resolve problems with hardware, software, and servers in a timely and professional manner.

Duties and responsibilities:

• Respond and resolve IT tickets in a timely manner
• Communicate and escalate issues if needed
• Perform root-cause analysis on issues, develop checklists for typical problems and recommend procedures and controls for problem prevention
• Proactively manage and maintain server, network, and firewall systems
• Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance if needed
• Maintain inventory and asset configuration documentation
• Coordinate the purchase, installation, configuration, and testing of hardware and equipment.
• Mentor / cross train team members on existing and new technologies
• Support and enforce information technology (IT) policies
• Set up and configure new systems, new applications, and upgrades
• Manage user account information, permissions, and rights
• Other duties as assigned.

• Must be proactive, outcome focused and self-managing.
• With strong problem-solving skills
• Strong communication and interpersonal skills
• At least 3 years of hands-on experience working in an end-user IT support role
• Proficient in troubleshooting Microsoft Office 365 suite
• Proficient in supporting and understanding Windows 10, 11, and MacOS
• Must have basic networking fundamentals
• Can work both remotely and onsite

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• Strong collaboration and communication skills to work effectively with cross-functional teams
• Strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

As a member of the EUS Workstation Vulnerability Remediation team, Sr. Systems Engineer will report to the Manager – Endpoint Vulnerability Remediation and will be responsible for day to day operational support with timely rollout of security patches, ensuring 100% compliance, drive and implement automation efforts on both Windows and Mac environment.

Essential Functions:

• Create software packages utilizing Bigfix, JAMF and SCCM
• Understands, follows and implements best practice methodologies for monthly OS patching and vulnerability remediations of 3rd party software’s in the environment.
• Design and implement automated solution that take advantage of technology advances, allow cost reduction, standardization and commoditization.
• Drive innovation and collaboration with Operations partners globally to reduce redundant work and improve efficiency.
• Improve processes and support methodologies by assessing need and requirements.
• Manage, triage and drive resolution of Operations escalations. Be predictive, and drive reduction of those same escalations.
•  Act as the point person for Exception Management/requests
• Willing to cover and support U.S. business timings extensively

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Must have at least 3-5 years of experience in managing all facets of managing a SWL DW environment in Azure. 

• You will be responsible for designing and modelling a snowflake and star schema environment to create reporting cubes across various business functions, enabling self-service reporting for the organization. 

• Your role includes designing a multidimensional data warehouse using the SQL Server BI stack. A strong background in SQL development, particularly in creating data warehouse solutions, is essential. 

• You must understand advanced SQL techniques such as looping logic, indexing temporary tables, and other sophisticated database strategies. The ability to write optimized and performant SQL code is crucial. 

• Familiarity with additional programming languages like Python is required. Experience in developing reporting solutions using Power BI in a self-service environment is also necessary.  

• You will be tasked with supporting and administering the SQL data warehouse and Azure Data Factory. A solid understanding of Azure tools, including Data Factory and Databricks, is important for this role. 

• You will be responsible for debugging, monitoring, and troubleshooting BI solutions. 

• You should have a strong understanding of leading extract, transform, and load (ETL) tools. 

• You will develop techniques for quality data collection to ensure data adequacy, accuracy, and legitimacy.  

• Recognizing business requirements within the BI context, you will create data models to transform raw data into meaningful insights. 

• You will provide oversight on database structure models in alignment with BI strategy and corporate KPIs. 

• You should have experience developing models, queries, and views within project timelines, with a focus on meeting deadlines. 

• Strong knowledge of implementing security in a SQL Data Warehouse environment, spanning data such as row level security and applying security to individuals access such as active directory or role level security. 

• A background in working with SAP, Salesforce, and non-SAP ERP systems is also required. 

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are   

We are on the lookout for a talented UX Engineer to lead the charge in designing and developing our Mango Design System (Mango DS). In this exciting role, you'll play a crucial part in connecting the worlds of design and development, crafting reusable UI components that ensure a seamless and consistent experience across our platform. This position is a harmonious blend of UX design expertise and front-end development expertise, as you'll work hand-in-hand with both designers and engineers to nurture and enhance the design system.

What you will do   

• Take charge of creating, developing, and managing the Mango Design System to guarantee a seamless user experience across our entire product lineup.

• Craft and implement versatile UI components leveraging cutting-edge front-end technologies like HTML, CSS, JavaScript, along with frameworks such as React, Angular, and Web Components.
• Transform designs into fully operational components that adhere to our design system.
• Ensure all components are fine-tuned for accessibility, performance, and responsiveness.
• Collaborate closely with product managers and developers to align the design system with business requirements and ensure scalability as our products evolve.
• Keep up-to-date and document design patterns, style guides, and component libraries for the benefit of the broader product and development teams.

What you’ll need 

• Proven experience as a UX Engineer or Front-End Developer with a strong emphasis on design systems
• Exceptional skills in HTML, CSS, JavaScript, along with expertise in front-end frameworks like React, Angular, and Web Components
• A robust understanding of UX design principles and hands-on experience working in tandem with designers and engineers
• Familiarity with design tools like Figma or similar platforms
• Excellent communication skills to foster effective collaboration with cross-functional teams

Some ‘nice to haves’  

• A degree in computer science, UX design, or a related field is an advantage.

• Experience in SaaS or digital product design is highly desirable.

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid time off Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

In this role you will collaborate with cross-functional teams of talented engineers to define, design, and develop new features for our next-generation applications. Taking responsibility  for designing and developing top-notch applications for the iOS platform, You'll also unit-test your code for robustness including edge cases, usability, and general reliability. It is key that you are able to work in a timely and scalable way all while ensuring strong optimization.

Your key tasks

• Write high-performing, scalable, reusable code.
• Maintain the code and atomization of the application.
• Design and implement updates and optimize apps.
• Implement new features as well as maintain existing functionality-
• Discuss and align best practices with other developers on the team.
• Collaborate with colleagues to tackle complex issues and find the best solution.
• Collaborate with designers and business analysts to clarify requirements.
• Investigate performance issues and improve UI responsiveness.
• Automate repetitive tasks through Continuous Integration to improve efficiency.
• Implement new features as well as maintain existing functionality.
• Share your expertise during code review activities and refinement sessions.

Job Title: E-commerce Customer Support and Inventory Specialist

Job Summary: We are seeking a detail-oriented and proactive E-commerce Customer Support and Inventory Specialist to join our team. This role is crucial for ensuring smooth operations across multiple online marketplaces, maintaining inventory accuracy, and managing customer interactions. The ideal candidate will have experience in e-commerce, exceptional communication skills, and a keen eye for detail to help us deliver an excellent customer experience while managing and monitoring inventory across various platforms.

Key Responsibilities:

1. Customer Feedback Analysis:
• Read and categorize customer feedback based on complaint types.
• Identify recurring issues and provide insights to improve product listings and customer satisfaction.
2. Inventory Management:
• Regularly update inventory levels for multiple SKUs across various e-commerce marketplaces.
• Monitor inventory to ensure optimal stock levels and prevent overstock or stockouts.
• Coordinate with the team to handle stock replenishment and transfers as needed.
3. Customer Support:
• Handle customer inquiries, messages, and emails promptly and professionally.
• Process replacement orders for defective or damaged products.
• Respond to social media messages to address customer concerns and provide product information.
4. Account and Listing Management:
• Review account health on all e-commerce platforms, ensuring no issues with listings, counterfeit sellers, or account status.
• Set up and manage promotional coupons, discounts, and special offers on different marketplaces.
5. Quality Assurance:
• Continuously monitor listings to ensure accuracy in descriptions, pricing, and compliance with platform policies.
• Ensure listings reflect the latest inventory, specifications, and any updates to product information.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

We are seeking a highly skilled Senior Cloud Engineer to support our multi-regional cloud infrastructure on AWS. This role will focus on ensuring operational excellence by addressing P1-P5 issues in alignment with SLA requirements, implementing cost improvement initiatives, and exploring opportunities for tool unification. The ideal candidate will have extensive experience with AWS services deployed at an enterprise scale and will collaborate with a distributed team of developers across various time zones.

Key Responsibilities:

• Respond to and resolve P1-P5 issues in accordance with SLA requirements.
• Implement and recommend cost improvement strategies and ideas.
• Collaborate on tool unification efforts to streamline operations.
• Monitor and maintain cloud infrastructure using Datadog to ensure performance and reliability.
• Support and manage various AWS services, including but not limited to: DynamoDB, Kinesis, Lambda, ECS, EKS, KMS, ALB
• Participate in a 24x5 support scheme, including on-call duties on weekends every 3-4 months.
• Work effectively with cross-functional teams distributed across different time zones.

This role is primarily responsible for handling the learning administration activities including handling global learning systems administrative management and vendor management activities. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

Responsibilities & Duties

• Perform complex tasks and serve as an administrative/technical SME for LearnUpon and other relevant LMS.
• Serve as learning technical lead complex Learning projects and work with subject matter experts, outside consultants, and vendors as required – FTP/API knowledge
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed – “newsletter” monthly/report
• Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits – “newsletter” monthly/report; related to the previous item
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating it as and when necessary – “case management”/escalation matrix (AECOM employee vs. Admin)
• Owns technical piece of Degreed system including roles/permissions, content provider integrations, system settings, and technical deployment of LMS system enhancements.
• Serves as core technical lead for LearnUpon LMS, facilitates training, system configuration/architecture, integration into Degreed.
• Executes the tactical setting up of global learning programs.
• Monitor data feed for all learning systems, data architecture and holds regular audits to clean up user data in LU, Degreed, LinkedIn Learning and sync with Workday. Manages LMS consultant user account creation approval process.
• Monitors and owns global reporting groups set up in Degreed and LearnUpon to reflect consistent system data architecture. Assists global reporting and dashboard needs.
• Oversees IBM IT support team and facilitates troubleshooting with vendor support to uncover the root cause of issues reported.
• Manages access to learning history archives and liaises with GBS support team to resolve employee cases.
• Makes large scale assignments for safety and compliance
• Assists administrators in completing high-risk tasks like wide-scale enrolments or history migration files.
• Creates and maintains new user/admin training materials as needed
• Maintains training documentation and existing vendor/content integrations in Degreed

About the role

OceanaGold are seeking a suitably qualified, experienced, and reliable Senior Engineer – Project Execution for a fixed term employment (2 years) who will be responsible in the execution and delivery of various projects planned to sustain mining operations and various external projects are completed safely, within an approved budget, and time frame. The role will assist the Section Superintendent in all areas of responsibilities within the section for the Business Services Department. The role will report to the Superintendent – Project Execution.

Key tasks and responsibilities:

• Adherence to OGPI procedures on Health and Safety having a strong commitment to  ensuring safe project execution. 
• Adherence to OGPI Contractor Management Procedures.
• Develop, manage, and lead a team of field engineers. 
• Provide oversight and administration to all projects being undertaken for the mining operations and community projects, this will include basic community infrastructure to major complex builds. 
•  Ensure all approved project construction plans are executed in accordance with specifications, schedule and budget requirements.
• Develop construction methodologies to ensure seamless execution, efficiency, provide scheduling opportunities, and properly manage risks involved in achieving target deliverables.
• Facilitate contingency measures for catch up opportunities to be able to complete projects within a specified schedule.  
• Establish and maintain engineering systems, appropriate checks and balances are in place to ensure procedural compliance and accuracy; and put in place appropriate communication tools to mitigate the risk of miscommunication, re-work, and loss.
• Maintain records of all projects under execution, providing an up-to-date database for management review. 
• Monitor the reporting of workplace incidents and hazards to ensure effective risk mitigation is maintained.
• Assist in the formulation and reviews of the document control system to ensure that applicability and effectiveness is achieved and that the quality is aligned with the OGC’s document control standard
• Timely generation of shift and weekly reports, contractor’s equipment and manpower timesheet verification, variation reports, and;  
•  Work with other departmental personnel, area owners, and end users to deliver the projects to everyone’s satisfaction. 

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

Our mission is to make the Philippines be known as a tech hub globally. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

• At least 5 years of experience developing backend and frontend applications
• Proficient in developing applications with React Native
• Should have good understanding of Mysql/RDBMS
• Good understanding of the data structures and algorithms
• Familiar with security best practices
• Ability to perform in a team environment

Good to have

• Familiarity with CI/CD tools
• Familiarity with GCP

• HMO
• 13th-month pay
• Training benefits
• Paid time off
• Work from home

The Software Release Engineer (Release Manager) will be working in our Release Management Hub team in Makati (Metro Manila), taking care of Avaloq software releases for our clients in Region Europe.

We build, configure, and deploy various software artifacts in test, integration, and production environments. You will be responsible for a defined set of customers and support them during various SDLC phases and go live.

Your key tasks

• You will be involved in planning and rollout of various Avaloq products in the controlled environments.
• You will have end-to-end accountability for the successful delivery of releases into the Live environments.
• Accountable for release scope validation with project managers and delivery managers.
• Ensures technical validation of all releases are completed and reported for the Go Live.
• Create and manage implementation plan, release meetings and production cutover.
• Taking responsibility for software packaging, code merge and log analysis of Avaloq core and front platforms
• Collaborating with specialists of different areas for the implementation of cross-domain activities
• Building trustworthy relations with internal and external stakeholders as developers, Project Managers, Test Managers and Client Managers.
• Document and educate the users on release, configuration, DevOps, and deployment management best practices.

Please take good note of the fact that you will work with clients based in Europe; for this reason the chose candidate will follow a mid shift schedule (up to 1:00 AM), as well as on-call availability services on weekends during release and Go Live

In the Integration & Output Domain, we provide banks a sustainable path in combining Avaloq Core banking system and ecosystem products.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of integrating our Avaloq Core Banking systems with different third parties being able to cope with all the new technologies.

In the Output team, we are in charge of the fundamental output capabilities of the Avaloq Banking System. 

We are looking for passionate Senior Java Engineers to join our team to help us in the development and maintenance of our output products.

Your key tasks

• Analysis of customers' requirements for output area of competence
• Work as part of an agile development team in line with the product roadmap
• Collaboration with the Product Owner, Technical Lead, and Architect for specifications and design
• Design, develop and maintain output products and services
• Take ownership and responsibility for his area of expertise
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Update of technical documentation in close collaboration with the Technical Writers' team