As a QA Automation Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Translate project requirements into effective and comprehensive test cases.
• Define clear testing objectives that align with overall project goals.
• Establish the testing scope, prioritizing critical features and functionalities.
• Document expected deliverables, such as detailed test plans, scripts, and reports.
• Use dbt to build tests that ensures the ETL process is working as intended
• Automate the common manual testing done by the QA through creating macros in dbt
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Develop and maintain test automation frameworks, integrating them with CI/CD pipelines.
• Collaborate effectively with developers to implement testing strategies at lower levels, facilitating a "shift left" approach and promoting early defect detection.
• Take ownership of application quality from requirements gathering through development and testing, ensuring a high standard of product excellence

As a QA Automation Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Translate project requirements into effective and comprehensive test cases.
• Define clear testing objectives that align with overall project goals.
• Establish the testing scope, prioritizing critical features and functionalities.
• Document expected deliverables, such as detailed test plans, scripts, and reports.
• Use dbt to build tests that ensures the ETL process is working as intended
• Automate the common manual testing done by the QA through creating macros in dbt
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Develop and maintain test automation frameworks, integrating them with CI/CD pipelines.
• Collaborate effectively with developers to implement testing strategies at lower levels, facilitating a "shift left" approach and promoting early defect detection.
• Take ownership of application quality from requirements gathering through development and testing, ensuring a high standard of product excellence

Position/Scope:

• To prepare customs entry by entering commercial invoice data for Customs brokerage in compliance with the national regulatory provisions and in adherence to the company's policies and procedures.
•  To perform tasks as requested, including, but not exclusive to, assisting in general Brokerage operations.
• Responsible for all aspects of the job to the Brokerage Supervisor.

Major Duties and Responsibilities:

• Accurately enter data & value for import and export products for customs clearance.
• Accurately update systems databases with appropriate information.
• Ensure shipments data entered within specified timeframes in line with approved Key Performance Indicators.
• Liaise professionally and cordially with customers both internal and external.
• Respond to all queries in a timely manner as defined by standard operational procedure.
• Complete designated training within specified timeframes.

Develops and implements scalable data pipelines, transforms complex datasets into actionable insights, and creates data-driven solutions to support strategic decision-making and business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, build, and maintain robust data pipelines for collecting, processing, and integrating data from various sources.
• Ensure that data is accurately and efficiently transferred and transformed between systems.
• Create dashboards, reports, and visualizations to support decision-making.
• Collaborate with cross-functional teams to understand their data needs and provide actionable, data-driven recommendations.
• Use statistical, machine learning, or deep learning techniques to analyze and model data, identify trends, patterns, and relationships, and provide applicable solutions.
• Develop predictive models using machine learning algorithms to forecast trends and future outcomes. Then, deploy these models and systems, and monitor and maintain them to ensure they are working effectively.
• Document data workflows, processes, and technical specifications.
• Stay updated with industry trends and best practices to continuously improve data engineering practices.

Our team, known as Business Process Automation, plays a crucial role in creating the core elements of the Avaloq Banking Suite, which serves numerous banks. Our primary focus areas include:

• Business Process Management: Streamlining and improving the banks' internal processes to enhance efficiency.
• Rule Engines: Developing systems that automate decision-making processes based on predefined rules.
• Client Lifecycle Management: Managing the various stages of a client's relationship with the bank, from onboarding to ongoing service.

We collaborate closely with both our customers and partners to craft and implement innovative solutions tailored to our customers' needs. This collaborative approach allows us to stay at the forefront of the banking industry, particularly in relation to pioneering initiatives in Switzerland, Europe, and Asia.

Our team is composed of software engineers and a product owner, all of whom prioritize the customer in their daily activities. We operate with a high degree of autonomy and adhere to agile methodologies, which emphasize flexibility, iterative progress, and constant improvement. Despite the pressure of tight deadlines, we are committed to maintaining the highest quality standards in our work.

Your key tasks:

• Closely collaborate with the Team Lead, Product Owner, Team Architect and other Software Engineers
• Write solution designs for new developments and have them reviewed with our technical leads and architects
• Participate in client workshops and support our business analysts in requirements analysis
• Design, develop and maintain thought-out solutions within the team’s responsibility
• Improve and optimize existing functionalities
• Develop and maintain automated tests, quality insurance
• Take ownership and responsibility for your area of expertise
• Work with agile mindset, process and ticketing platforms (Jira)  

The Data Platforms & Analytics team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on data warehousing and document archiving domains.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application. Perform validations using mathematical and statistical knowledge & risk domain.

WHAT YOU WILL DO:

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBB

• Support the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Provide solutions to client issues through the inbuild financial and application knowledge.

• Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.

• Anticipate evolving client needs and develop strategies to meet those needs.

• Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.

• Ensure comprehensive handover from Professional Services team to Client Services of new projects.

• Report new or recurring problems to product management and/or product development departments

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

WHAT YOU BRING:

• 1 to 3 years’ experience in Risk Management preferably Banking and Insurance Sector.

• Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments etc

• Knowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options etc.

• Knowledge of LCR & NSFR, Liquidity Risk ratios for the Bank

• Basic concepts of Market Risk measure, Value at Risk (VaR), Estimated Shortfall, Sensitivities, Back testing.

• Knowledge of Bank balance sheet management, cashflow generation, Regulations around Asset Liability Management (ALM).

• Basic Knowledge on Microsoft SQL Database, general SQL queries, RDBMS, data structures, Analysis services, Cube.

• Prior banking experience preferred

• Strong analytical, organizational and time management skills

• You are an excellent communicator and strong problem-solver

• Knowledge of FIS products a plus

WHAT WE OFFER:

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• Time to support charities and give back in your community.

• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

• Great workspaces with dedicated and motivated colleagues

• A broad range of professional education and personal development opportunities

• A work environment built on collaboration, flexibility, and respect.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a Mid Backend Engineer with a strong background in Kotlin to help develop scalable backend services on AWS. The ideal candidate will have experience working with AWS services, with a focus on building and optimising APIs.

You will also thrive in complex environments, and are capable of figuring things out independently without needing guidance or assistance.

Key Responsibilities

• Design, develop, and deploy efficient backend services using Kotlin and Spring Boot on AWS.
• Develop and manage APIs, creating and optimising HTTP endpoints based on defined schemas.
• Collaborate closely with frontend/mobile developers, product managers, and other stakeholders to deliver high-quality, reliable software solutions.
• Maintain and enhance application performance, quality, and scalability.
• Participate in code reviews and uphold strong coding standards.
• Write and maintain clear technical documentation.

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Familiar with more advanced concepts, practices, and procedures within a particular field. 
• Employee organizes and carries out most assignments in accordance with standard practices, instructions, or previous training. 
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications. 
• Performs more complex responsibilities with HR. 
• May function as a liaison between vendors and employees and advises employees on complex inquiries regarding eligibility, coverage, and other benefits matters. 
• Compiles and maintains documents.

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

We are looking for a senior level Infrastructure Database Administrator who will be part of the Infrastructure Operations team managing and maintaining the server and database infrastructure. Including but not limited to operational projects of migration and optimization of databases on prem as well as on the cloud.

Responsibilities:

• SQL Server upgrades/migrations
• Performance Tuning – review critical databases and improve the performance including indexing, SQL tuning
• Database Jobs Schedules – migrate all database jobs to JAMS centralized enterprise scheduling
• Monitoring and Alerting – setup database monitoring, adjust thresholds and alerting
• Database health checks
• Database Re-orgs
• New product/application support activities
• Database automation – automating database tasks
• Database DevOps – identify tools to include database deployments through CI/CD pipelines
• Database version control – ensure the database across all the environments are in synch
• Disaster Recovery – Test and Validate database recovery mechanisms and support DR testing
• Creation and management of databases in on-prem servers, cloud servers and cloud manage instances.
• Documentation
• On-Call rotation
• Knowledge of SQL Server, Oracle, Postgress, MongoDB

To be able to provide full cycle implementation, consulting, configuration, training, installation and support for clients using Microsoft Dynamics 365.

• Manage, lead, and guide a team of experienced developers.
• Enhance/Customize D365 based on customer requirement.
• Enhance F&O reports using legacy SSRS or Electronic Reporting (ER)
• Design integration on Cloud hosted environment (SaaS) using the Azure platform.
• Perform related duties as assigned.
• Ensure effective leadership is implemented when managing a team or project team.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

Job Description

The Job

In this role, you will transform proof-of-concept AI/ML projects into full-scale production applications. You will leverage your software development, data and foundational AI/ML knowledge to develop robust, scalable solutions that enhance our services and drive QIMA towards further excellence.

If you love working on the practical application of AI/ML, transforming innovative ideas into reliable systems, and collaborating with cross-functional and international teams, we invite you to be a key player in our team's success!

Key Responsibilities:

• AI/ML Solution Implementation: Work closely with business leaders and data scientists to understand user needs and transition AI/ML prototypes into production-ready solutions
• Full-Scale Model Deployment: Design, develop, and deploy scalable machine learning models and algorithms to solve complex business problems.
• Data Integration: Ensure efficient collection and integration of data from diverse sources for training and validation of AI models.
• System Integration: Collaborate with tech teams to integrate AI/ML solutions seamlessly into existing systems and enhance data collection processes.
• Performance Optimization: Continuously monitor and optimize model performance to ensure responsiveness and scalability.
• Code Quality and Maintenance: Write clean, maintainable, and well-documented code, ensuring best practices in software development.
• Process Improvement: Leverage AI/ML to identify opportunities for process improvement and contribute to strategic projects aimed at enhancing business performance and competitiveness.
• Change Management and Adoption: Ensure successful adoption of AI/ML solutions by managing organizational change, assisting with user training, and conducting post-implementation follow-up to support users and address any issues.

1. Working with cutting-edge technology: Globant uses the latest test automation tools and frameworks for testing Web, Mobile, ETL and Web services and many more. As a Test Automation Engineer, you will have the opportunity to work with these technologies and tools and gain experience with the latest industry practices.

2. Complete ownership of the deliverables: As a Test Automation Engineer, you will have complete ownership of your deliverables, meaning you will be responsible for creating and maintaining automated test scripts, executing automated tests, analyzing test results, and reporting defects.

3. Collaborating with experts: You will work with experienced Test Automation Experts to learn efficient quality engineering practices and collaborate with them to deliver top-notch quality products.

4. Career growth opportunities: Globant values continuous learning and career growth for its employees. You will have access to multiple in-person and online training opportunities through the QE Studio to learn new technologies, practices and methodologies, and advance your career.

5. Communication and knowledge sharing: Globant fosters an open communication culture where everyone is encouraged to share their ideas and opinions. You will have opportunities to communicate and collaborate with your peers, stakeholders and the leadership to drive improvement.

Overall, working as a Test Automation Engineer at Globant can provide you with a challenging and rewarding career in a dynamic and innovative environment, where you can learn and grow as an individual and as a professional.

The People Advisor is responsible for the day-to-day management of a variety of HR and safety functions throughout most of the employee life cycle including employee relations, performance management and development, coaching, workplace health and safety, workers' compensation, fitness for work, employee engagement, organisational culture, reward and recognition.

The People Advisor will work closely with leaders and stakeholders to provide advice and coaching on all people related matters. Under the guidance of a People Operations Business Partner the role will assist with HR projects, policies/procedures and continuous improvement initiatives to ensure changes are implemented successfully across the business.

• Provide HR consulting services to line management covering all aspects people management including:

1. Coaching
2. Leadership development
3. Culture
4. Induction and probation 
5. Performance Management Absenteeism management                 
6. Misconduct, grievances and disputes
7. Fitness for work
8. Talent retention
9. Succession planning
10. Organisational design o Change management
11. Workplace health and safety matters
12. Right to work in AU

• Work in cross-functional and independent teams to contribute, develop and execute new initiatives to improve performance and enhance leader capability, talent retention and engagement.
• Partner with People Operations Business Partners and stakeholders on projects and continuous improvement initiatives
• Act as project co-ordinator on roll out of various HR projects demonstrating change management capability Support the People Coordinator with HR administration tasks
• Ensure correct documentation prepared for all employees and contractors
• Creation and maintenance of employee records, in compliance with policies, relevant agreements, contracts, and legislation
• Act as a backup for administering all probation reviews and exit survey reviews/analysis
• Provide timely and accurate HR reporting and analysis as required. • Support the Talent Acquisition team with end-to-end recruitment for senior and shared service vacancies Identify continuous improvement opportunities regarding talent acquisition practices and partner with stakeholders to support initiatives
• Provide advice on recruitment and selection queries as required
• Provide timely, quality, compliant and risk-informed advice on ER matters
• Coach and assist leaders to improve ER capability
• Resolve employee queries relating to their conditions of employment
• Conduct workplace investigations Interpret AU employment legislation, enterprise agreement, award entitlements and terms and conditions of employment agreements
• Serve as an escalation point for leaders for effective resolution of grievances and disputes in the workplace
• Develop recommendations to mitigate risks in the workplace and manage the implement of agreed actions
• Assist with the preparation of documentation for communicating workplace changes in compliance with TSA's Enterprise Agreement and legislative requirements.
• Assist leaders with the consultation process for any changes to work conditions
• Support the management of external claims (e.g. Fair Work Commission)
• Develop and maintain up-to-date People related training modules for e-learning, direct access and/or face-to-face learning/resources.
• Assist with training needs analysis to identify site specific needs and liaise with stakeholders to develop and deliver internal upskill subjects/programs for leaders.
• Source external training providers and programs as required.
• Coordinate training schedules as required.
• Support with employee screening for development opportunities as required.
• Interpret AU workplace health and safety and workers' compensation legislation
• Support the management of COVID- 19 in the workplace
• Conduct safety investigations Develop and drive risk mitigating initiatives to maintain safety and wellness standards
• Ensure all employees have completed the WHS learning course
• Maintain Risk register for the site Promote safety culture on site Conduct ergonomic assessments
• Conduct routine audits to ensure compliance with WHS policy and procedures and legislation.
• Contribute to the development of TSA's wellness initiatives and drive these initiatives on site
• Support People Coordinator and Office Management to ensure all sites have appropriate number of First Aid Officers and Fire Wardens as required.
• Co-ordinate reporting for the National WHS committee meeting and participate in WHS meetings as requested.
• Administration and management of workers compensation claims and Return to Work co-ordination of injured workers in rehabilitation phase.
• Develop, review and update HR and safety policies, procedures, processes and guidelines
• Upskill leaders/key stakeholders on policy/procedure documents and changes.
• Partner with the business to drive national employee engagement initiatives
• Identify opportunities to improve employee engagement and partner with the team and stakeholders to implement local/state initiatives
• Support the management and co- ordinate of recognition awards and events
• Support the co-ordination of service awards as required
• Manage TSA's relationships with corporate partners to ensure all employee benefit campaigns are current.
• Partner with Office Managers as needed to support a positive office environment
• Draft/review employee communications to ensure accurate content and desired tone as required.