•  
• Address Level 2 support escalations raised by leadership, requiring in-depth troubleshooting and problem-solving.
• Manage Level 2 complexity requests received through Slack and ServiceNow, involving intricate system interactions and advanced solutions.
• Take charge of critical incidents, coordinating response efforts, and ensuring rapid resolution.
• Conduct thorough root cause analysis for incidents and issues, going beyond symptoms to identify and address underlying causes.
• Develop and implement alert and automation solutions to prevent recurring issues and optimize workflows.
• Efficiently resolve issues within defined Service Level Agreements (SLA), ensuring minimal downtime and impact on business operations.
• L2 support for Hybris platform, resolving complex commerce-related issues
• Future Scope: application releases to production environments, ensuring smooth transitions and minimal disruptions.
•  

• Respond to inquiries and resolve issues submitted through Freshdesk (Guest Account & Support Inboxes).
• Manage AppBot Reviews and AppFeedback Inbox on social media platforms.
• Handle Level 1 complexity requests received through Slack.
• Address "Who_Am_I" tickets, prioritizing sailings and resolving backlog issues.
• Troubleshoot data issues related to Guest Apps and Loyalty programs.
• Resolve Level 1 ServiceNow tickets efficiently.
• Conduct thorough QA testing for Digital Product Operations (DPO) owned products.
• Develop runbooks, onboarding guides, and other documents to support internal and external stakeholders.
• Work from the Command Center, actively monitoring system performance and identifying potential problems.
• Shift from reactive issue resolution to proactive problem anticipation and predictive maintenance.

• Manage and maintain network infrastructure, including HP/Aruba switches, access points, and Palo Alto SD-WAN
• Administer and optimize cloud resources within Azure, Oracle Cloud, AWS, and Alibaba Cloud, ensuring cost-efficiency and scalability.
• Ensure the availability and performance of databases including Oracle, DB2, MS SQL Server, and MySQL.
• Perform routine maintenance tasks, including system upgrades, patching, security configurations, and equipment monitoring using cloud-native and on-premises tools.
• Identify and troubleshoot infrastructure issues, implementing solutions to maintain uptime and performance..
• Manage and administer Windows Server, Oracle, Ubuntu, and other Linux-based systems.
• Collaborate with IT teams across other disciplines to ensure smooth integration and problem resolution.
• Document procedures and maintain accurate records of all activities.
• Stay up-to-date on the latest technologies and best practices in the field.

Position/Scope:

• To prepare customs entry by entering commercial invoice data for Customs brokerage in compliance with the national regulatory provisions and in adherence to the company's policies and procedures.
•  To perform tasks as requested, including, but not exclusive to, assisting in general Brokerage operations.
• Responsible for all aspects of the job to the Brokerage Supervisor.

Major Duties and Responsibilities:

• Accurately enter data & value for import and export products for customs clearance.
• Accurately update systems databases with appropriate information.
• Ensure shipments data entered within specified timeframes in line with approved Key Performance Indicators.
• Liaise professionally and cordially with customers both internal and external.
• Respond to all queries in a timely manner as defined by standard operational procedure.
• Complete designated training within specified timeframes.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

• Design, implement, and maintain infrastructure as code using tools such as Terraform, Ansible, or CloudFormation.
• Automate the provisioning and configuration of infrastructure components.
• Implement and manage CI/CD pipelines for automating the build, test, and deployment processes.
• Ensure the scalability and reliability of CI/CD workflows.
• Experience with containerization technologies such as Docker.
• Orchestrate and manage containerized applications using Kubernetes or similar tools.
• Implement security best practices in the CI/CD pipeline and infrastructure.
• Ensure compliance with industry standards and regulations.
• Automate repetitive tasks and manual processes to improve efficiency.
• Scripting experience with languages such as Python, Bash, or PowerShell.

• Minimum of 5 years of experience in a DevOps role.
• Strong experience with cloud platforms such as AWS, Azure, or GCP.
• Proficiency in scripting and automation.
• Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or Travis CI.
• Solid understanding of containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of infrastructure automation tools (Terraform, Ansible).
• Familiarity with security best practices in cloud environments.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: Web Developer

Salary Range:1000-2000 USD/month

Schedule: London, 8:30-5:30 M-F

About the Role
As a Web Developer, your role involves a wide range of responsibilities, from fixing bugs to developing websites from scratch, contributing to our agency's dynamic and innovative work.

Responsibilities

• Fixing bugs and addressing technical issues within existing websites.
• Developing websites from scratch, ensuring high-quality and effective design.
• Collaborating with the team to implement innovative web solutions.
• Participating in project planning and providing technical insights

• 5-7 years of web development experience.
• Strong proficiency in WordPress and Shopify development.
• Excellent problem-solving and debugging skills.
• Proven experience in developing websites from concept to completion.
• Familiarity with the latest web development trends and technologies.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Marketing Specialist
Schedule: 8:00 am – 5:00 pm EST, Mon-Fri
Salary Range: $900-1,500
Benefits: TBD

About the Company:

A global leader in radio remote control, engine and generator control panels and cloud-based monitoring and control solutions, we offer a diverse range of products and services that deliver unparalleled efficiency, productivity and safety benefits. 

About the Role:

The ideal candidate will support the creation, editing, translation, and publishing of diverse marketing materials such as datasheets, solution cards, flyers, and technical documents. They will also assist in translating marketing content into different languages, formatting and editing technical documents, and managing slide content for presentations. Additionally, the role will be responsible for social media management.

Responsibilities:

• Support the development, editing, translation, and publishing of marketing assets
• Facilitate translation of marketing materials into various languages
• Format and edit technical documents
• Maintain, edit, and create new slide content for the presentation library
• Assist with updating the marketing metrics dashboard and running reports using various marketing tools such as Google Analytics, Google Console, Ahref’s, and more
• Run monthly website technical audits and health reports
• Resize and edit photos as needed
• Support the creation of content and posts for social media
• Provide ad hoc project support as needed by other team members
• Learn the company's marketing and brand standards and practices and relate them to individual projects and activities

• Good organizational and time management skills
• Ability to manage deadlines across multiple projects effectively
• Strong writing and editing skills
• Proficiency in Microsoft Word, PowerPoint, and Excel
• Experience using Google Analytics, Google Search Console, or other reporting tools
• Experience using Canva, Photoshop, or similar graphic design program is helpful, but not required
• Experience creating social media posts and marketing graphics
• Three to five years of professional experience in a marketing role
• A college degree is preferred

Position: Digital Marketing Support Copywriting & Graphic Design Working Hours: M-F 9 AM - 5 PM EST / M-F 10 PM - 6 AM PHT
Holidays: US & PH Regular Holidays
Salary: 1,000 - 1,700 USD

About the Job: 

We’re looking for someone with excellent writing and research skills to assist with copywriting and digital/content marketing support. This person will research and write content for a variety of projects (including landing pages, ads, email sequences, newsletters, blogs, and social media), working closely with the marketing director to brainstorm ideas, develop concepts, and articulate messaging. This person will work in content marketing platforms (namely Hubspot) to develop and implement content marketing strategies, including landing page creation, social campaigns, drip email marketing, and more.

This person should be able to speak in our brand voice to help generate leads and improve the quality of our content. Research and understanding of our target market should guide messaging, as well as continual evaluation of KPIs.

Responsibilities

• Writes compelling copy across all marketing channels, including website copy, landing pages, email campaigns, blog posts, digital ads, and social media.
• Develops and maintains the brand voice and tone.
• Uses data-driven marketing to guide all copy decisions.
• Works on multiple projects at once and excels at project management.
• Assist with SEO optimization | Produce well-written content that is SEO-friendly and optimized for conversion
• Perform background research as needed
• Implement A/B testing and other conversion rate optimization strategies in email and website marketing
• Ensure that landing page content aligns with marketing messaging and effectively communicates value propositions.
• Layout and design digital marketing materials such as landing pages, newsletters, and social media ads in a way that captures and directs attention and matches our branding
• Translate strategic direction into high-quality design within an established brand identity

• This person should be able to speak in our brand voice to help generate leads and improve the quality of our content. Research and understanding of our target market should guide messaging, as well as continual evaluation of KPIs.
• The ideal candidate will have a passion for writing and possess strong written communication skills, a strong creative eye for design, as well as experience in basic digital marketing (such as social media, SEO, email writing, etc.).
• Professional copywriting experience for digital marketing purposes
• Exceptional writing and research skills
• Strong grammatical and proofreading skills
• Digital marketing graphic design experience, including web/landing pages, newsletters, digital ads, social posts, etc.
• Exceptional creativity and innovative design skills
• Portfolio of work with a wide range of creative projects
• Ability to work independently or with a team to meet deadlines
• Excellent organizational skills and multitasking ability
• Knowledge of Google Analytics for tracking and reporting
• Familiarity with standard style guides
• Proficiency in Hubspot Marketing Platform 
• Keen eye for detail and appreciation of great design
• Familiarity with keyword research and SEO optimization
• Knowledge of popular digital marketing tools, including content management software, search engine optimization software, digital marketing platforms, and website analytics software.
• Proficiency in programs such as Adobe Suite, -Photoshop,  InDesign, Illustrator, Canva.
• Experience with social media and content marketing
• Experience using data and testing to drive optimization
• Cold Email writing experience a plus

Job Title

Job Description Summary

Job Description

The Production Design Specialist is responsible for supporting the America’s Production Design Team through the creation of production design deliverables. The role will report directly to a Manila-based Production Design Supervisor and will utilize branded templates to create, manage, and edit high-quality production design materials in support of new and existing business opportunities. Production Design Specialists will coordinate with their Supervisor to ensure the timely completion of requests that align with brand standards.

A successful candidate has a knowledge of marketing design and production processes and demonstrates a proven track record of delivering high-quality deliverables to various requestors.

Core Responsibilities:

The Production Design Specialist will:

• Under general direction, complete template-based, production design deliverables such as proposals, presentations, flyers, and brochures
• Effectively utilize Microsoft PowerPoint, Microsoft Word, and Adobe InDesign to execute requests in a manner aligned with template directions and Cushman and Wakefield brand standards
• Communicate effectively with Supervisors and peer Specialists to understand assigned tasks, requestor expectations, and timelines
• Maintain an eagerness to expand individual skillsets through utilizing company resources and leaning into areas of improvement
• Identify areas of improvement throughout the team, and escalate ideas/solutions accordingly

Experience and Skills:

• Graduate of a multimedia design course
• Demonstrate creative development and production skills
• Fluent in Microsoft Office, competent with InDesign, and familiarity with creating and managing email marketing campaigns
• Excellent time management skills with the ability to shift priorities quickly based on team needs
• Highly organized, with the ability to work on multiple tasks daily while adhering to service level agreements (SLAs)
• Thrives in a creative and collaborative environment, with a strong team-first attitude
• Natural problem solver who is comfortable raising questions, concerns, and areas of improvement to leadership as necessary

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

Position                           : Marketing Manager

Working Hours           : M-F, from 7am to 3 PM PHT

Holidays                     : TBD

Salary Range                        : 900-1500 USD per month

About the Company

The company is a dynamic and fast-growing e-commerce brand specializing in home lighting With a mission to provide unique lighting solutions, we strive to deliver innovative products and exceptional customer experiences to our loyal audience. As we continue to expand, we are seeking a results-driven Marketing Manager to join our team and lead our marketing efforts to new heights.

About you

We are seeking a Marketing Manager to help manage our diverse range of marketing activities while maintaining and enhancing our brand presence and driving growth.

Main Responsibilities

• Marketing Strategy Development:
• Develop and execute comprehensive marketing strategies aligned with business goals and objectives.
• Market Research and Analysis:
• Conduct thorough market research to understand target audience preferences, trends, and competitors' strategies. Analyze data to identify growth opportunities.
• Digital Advertising Campaigns:
• Plan and manage digital advertising campaigns across platforms such as Google Ads, Facebook Ads, Instagram, and other relevant channels. Optimize campaigns for maximum ROI.
• Content Marketing:
• Develop a content strategy encompassing blog posts, articles, videos, and other formats to engage the audience, build brand authority, and drive organic traffic.
• Email Marketing:
• Collaborate with the email agency to develop email strategies and plans aimed at driving sales and fostering customer loyalty.
• Social Media Management:
• Manage the brand's presence on social media platforms including Facebook, Instagram, Twitter, and LinkedIn. Create engaging content, interact with followers, and monitor social media metrics.
• Measure and Report:
• Analyze the performance of marketing channels, campaigns, and creatives. Assess results against predefined goals and provide regular reports to stakeholders.

Tools to use 

• Facebook Ads Manager
• Google Analytics
• Google Ads Manager
• Shopify
• Google Workspace
• Office 365

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 2+ years of experience in marketing roles, preferably in e-commerce or related industries.
• Proficiency in digital marketing tools and platforms such as Facebook Ads Manager, Google Analytics, Google Ads Manager, Shopify etc.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.

Requirements

• Must possess autonomy and the ability to work independently.
• Demonstrated initiative in problem-solving and decision-making.
• Eagerness to learn and stay updated on industry trends and best practices.
• Some experience in media buying and/or creative planning preferred.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: SketchUp Draftsperson

Salary range: 900-1500 USD/month

Schedule: flexible with 4 hours overlap with AUS time

ABOUT THE COMPANY

The company makes high quality tiny homes and other small footprint prefabricated buildings. Their mission is to create sustainable, alternative housing solutions, designed for harmonious living with the Australian environment.

Responsibilities:

• modification of drawings
• drafting
• updating & revising drawings

• SketchUp & Layout experience with 2-3 years of experience in the role
• Architectural background: cabinet making & interior

Position: Social Media Manager/Video Editor with 
Working Hours: CET, EU time  9am - 5pm M-F
Holidays: US & PH Regular Holidays
Salary: 900 - 1,500 USD

About the Job: 

We are a fast-growing UGC agency. Meaning we are creating content for brands and agencies with a focus in Europe.

We would like to hire a social media manager (for our own and clients' accounts), as well as a video editor in the next weeks and months.

Responsibilities

• Manage their social media
• Plan content in their social media
• Copywriting on tiktok, instagram
• Coordinate with influencers
• Create video contents

• MUST 2 years of relevant experience with Social Media Management
• MUST 1 year of experience in video editing
• Tools to be proficient with: Canva, Capcut
• Familiar with Adobe tools ( a nice to have)
• Knowledgeable in user generated contents is a big plus
• Proactive

SEARCHING FOR INDIVIDUALS OF FILIPINO NATIONALITY AND CANDIDATES

Position: PPC Manager

Working Hours: Flexible, full-time

Salary Range: 1000-1600usd/month

Support Shepherd is seeking a talented and experienced PPC Manager to join our team. As a PPC Manager, you will maintain a portfolio of our client accounts and ensure all routine tasks are completed in a timely manner. You’ll also be responsible for new campaign onboarding, which includes conversion tracking, GA4 setup, and hitting deadlines.

Responsibilities:

● Plan, execute, and optimize Pay-Per-Click (PPC) advertising campaigns across various platforms such as Google Ads, Google Display Network, AdRoll, LinkedIn, and other paid media channels.

● Monitor campaign performance, budget allocation, and bidding strategies to ensure maximum ROI.

● Conduct thorough keyword research to identify relevant and high-performing keywords for different campaigns.

● Regularly analyze keyword performance data and adjust strategy accordingly to improve ad relevance and targeting.

● Set up and monitor conversion tracking to measure the success of campaigns in terms of lead generation, sales, or other predefined objectives.

● Analyze conversion data to identify trends, insights, and areas for improvement.

● Generate regular and ad-hoc reports on key performance metrics, providing insights and

recommendations for continuous improvement.

● Demonstrate the ability to troubleshoot issues, identify root causes of performance challenges, and implement effective solutions.

● Compile performance notes and organize them, in order to send to the account management team.

● Finalize and download AgencyAnalytics reports in collaboration with the account manager.

● 3+ years of experience in PPC, SEM, Google Ads, etc.

● Strong knowledge of Google Ads, Google Analytics 4 (GA4), and Google Tag Manager (GTM)

● Marketing agency experience preferred

● AdRoll, Meta Business Suite, and AgencyAnalytics experience is ideal

● Demonstrate exceptional organizational, problem-solving, and communication skills

● Excellent internal communication within all departments

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position:   Administrative/Operations Assistant

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 4 AM - 1 PM Eastern Standard Time 

Salary Range: $900-$1,500/month

About the Company:

The company was formed in 2021 by bringing together a growing and seasoned network of digital health brands and web properties.

About the Job:

We are currently seeking a reliable and detail-oriented Administrative/Operations Assistant to join our team. The successful candidate will play a key role in assisting with various administrative and operational tasks to ensure smooth business operations.

Responsibilities:

• Provide general administrative support, such as CRM management, email management, etc.,
• Assist with document preparation, data entry, and maintaining accurate records
• Handle incoming calls and correspondence, ensuring timely and professional response
• Updating Klaviyo
• Support the operations team with various tasks as needed

• 2-3 years of experience in an administrative or operations role
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google Workspace
• Proficient in Klaviyo is a must
• Experience with digital marketing or familiarity with online services highly preferred
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Attention to detail and ability to multitask
• Ability to work independently and as part of a team

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Support Analyst to assist our customers with technical problems when using our products and services.

Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Review, triage and respond to customer queries in a timely and accurate manner, via help desk tool or by email.
• Identify customer needs and help customer understand and use specific product features.
• Perform problem analysis, identify product malfunctions, and replicate user case scenarios by performing various tests.
• Create internal or external use documents and contribute to the growing knowledge-based articles.
• Make follow-up and collaborate in a cross-functional environment for cases that you own.
• Assist TAM’s (Technical Account Manager) on periodic calls with our customers.
• Maintain weekly Ad-hoc reports and other customer service analytics.
• Gather customer feedback and share to our Customer Success, Engineering and Product Teams.
• Ensure that SLAs are strictly followed, and solutions are delivered on time.
• Proactive in resolving issues and can make informed decisions.

• 2-5 years of experience as a Support Analyst or any product specific supporting role.
• Preferably a graduate in BSc in Information Technology or relevant diploma.
• Experience in SQL or Postgress is preferred.
• Experience in using JIRA, Confluence, or other related remote support tools.
• Knowledge in Groovy Scripts is a plus.
• Knowledge in ERPs or related technologies is a plus.
• Knowledge in Eclipse is a plus.
• Has strong analytical and critical thinking skills.
• Can easily understand complex technological cases and break them down.
• Excellent communication skills and can effectively translate information to technical and non-technical people.
• Ability to handle escalations and difficult customers.
• Time management and multi-tasking abilities.
• And must be willing to work on shifting schedules or within UK hours, to support customers across different time-zones.

• Work from anywhere within PH - we are a fully remote company.
• Flexible PTO - We offer 18 days of paid holiday per year + PH Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industr

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 300  builders from 17 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazing Python Engineer to inject more smarts into our systems! You will work closely with our development team to design and implement features for our in-house software that is revolutionising back-office operations! The ideal candidate has a strong understanding of building, maintaining and upgrading Python applications, and brings their own creative flair to create intuitive software.

Position Duties

• Developing, deploying, maintaining, and optimizing Python applications
• Employing engineering practices and next-gen architectural patterns during development
• Integrations with third-party and in-house applications and microservices
• Rigorous testing of applications to ensure maximum usability and stability
• Feature request prioritization and grooming with our Product Managers and business
• Ensure proper security measures and data protection for features developed

• Experience in building webapps with Frappe
• Experience in REST API development with FastAPI, Flask etc.
• Experience with databases like S3, MongoDB, Postgres and BigQuery
• Experience in cloud computing platforms such as AWS and GCP
• Solid foundation of SDLC and software architecture
• Demonstrate an understanding of application development and deployment lifecycle
• Ability to work independently, be self-motivated and proactive and have good communication skills
• Bonus to have other technical knowledge such as event streaming (Kafka), dashboarding tools (Plotly Dash/Streamlit), containers (Docker/Kubernetes) and CI/CD
• Bonus to have worked on Python software such as ERPNext
• Bonus to have Javascript knowledge
• Bonus to have familiarity with PyData ecosystem such as numpy, scipy, pandas, scikit-learn, matplotlib, jupyter and ML tools such as PyTorch, Tensorflow/Keras, HuggingFace is a plus.

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

JOB TITLE: Creative Virtual Assistant

COMPANY: Support Shepherd

SALARY: $1,000 - $2,000/ month (Depending on the interview result and the client's approval)

POSITION DESCRIPTION:

We are seeking a highly motivated and skilled Creative Virtual Assistant. As a Creative Virtual Assistant, you will be responsible for providing administrative and creative support. You will assist in various tasks such as content creation, social media management, graphic design, and video editing.

RESPONSIBILITIES:

- Assist in developing creative content for marketing campaigns

- Manage and update social media accounts

- Create eye-catching graphics for digital platforms

- Assist in Accounting

- Administrative work such as Travel Management, Research work and Calendar Management

QUALIFICATIONS:

- Proven experience as a Virtual Assistant or in a similar role

- Proficiency in graphic design tools and software (e.g., Figma, Google Slides, Notion, Monday.com)

- Familiarity with social media platforms and management tools

- Basic video editing skills (e.g., Adobe Premiere Pro, Final Cut Pro)

- Excellent communication and organizational skills

- Ability to multitask and meet deadlines

- Attention to detail and creative flair

Please include your portfolio or samples of your work when applying.

Who Are We Looking For?

We are seeking a Virtual Assistant to support our team with scheduling, HR, and administrative tasks. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.

ABOUT THE ROLE:

As our Executive & Personal Assistant, you are an indispensable pillar, ensuring seamless 

operations at the executive level. You will be the behind-the-scenes force enabling our 

CEO to perform at their best

SPECIFIC DUTIES AND RESPONSIBILITIES

• Executive Support: Provide administrative support to the CEO and other senior executives, including calendar management, email management, and travel arrangements
• Project Management: Manage projects from conception to completion, ensuring that all tasks are completed on time
• Team Coordination: Coordinate with different teams within the company to ensure that everyone is on the same page and that all tasks are being completed efficiently
• Communication: Maintain open lines of communication with team members, clients, and partners to ensure that everyone is up-to-date on the latest developments and that all expectations are being met

• Problem Solving: Identify problems and come up with creative solutions to ensure that the company is always moving forward

Qualifications:

• 2 years minimum of experience as Virtual Assistant/EA
• Good to Excellent communication skills both written and verbal
• Experience with  the ff tools
• Tools: Microsoft outlook, Zoom, Google workspace (required)
• Confident and proactive in suggesting and giving opinions

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Paralegal Assistant

Working Hours : EST 8am-4pm  Monday - Friday

Salary Range : 900 USD/month

Holiday : TBD

About the job:

We are seeking a dedicated and experienced Paralegal Assistant to join our team. This role will work closely with the management and help with day-to-day operation activities.

Duties and Responsibilities:

• Will include records management, legal research, due diligence reports, drafting agreements , documents review
• Admin tasks
• Some other tasks as needed and assigned by the client.

Qualifications:

• 2-3 years of experience as paralegal
• Tools: Microsoft office tools, google docs
• Good communications and written skills
• Someone who understands contracts

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: IT and Administrative Coordinator

Salary Range: $1,000 - $1,500/month

Schedule: 5PM to 1AM in MNL | 4AM to 12 NN EST

About the Role
As the IT and Administrative Coordinator, you will play a crucial role in ensuring the smooth functioning of IT systems and providing administrative support to the organization.

Responsibilities:

• Ensure IT functionality for all employees, troubleshooting and resolving issues promptly.
• Onboard new employees, providing necessary IT setup and support.
• Enforce naming conventions and folder structuring protocols for all clients.
• Monitor Karbon and confirm employee adherence to Organization and Admin procedures, ensuring work items reflect the latest templates.
• Set up notice work items and manage Admin in real-time.
• Establish clients in our systems and folders.
• Deploy global engagement team surveys and communicate client assessment results.

• Proficient in Sharepoint and Microsoft 365.
• Proven experience in providing IT and administrative support.
• Strong knowledge of IT systems, software, and hardware.

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Virtual Assistant

Working Hours : UK GMT 9am-5pm flexible with 2-3 hours overlap

Salary Range : 800-1200 USD/month

Holiday : TBD

About the job:

We are seeking a dedicated and experienced Virtual Assistant to join our team. This role will work closely with the management and help with day-to-day operation activities.

Duties and Responsibilities:

• Help a lot in email support
• Research and some admin tasks
• Reach out to leads
• Any other tasks as assigned by the client.

Qualifications:

• 2 years of experience as VA/ customer support
• Tools: Google workspace, Microsoft, Shopify
• Canva, Photoshop and Asana (huge plus)
• Knowledgeable in social media
• Good communications and written skills
• Self starter