Eram Talent is currently seeking a skilled and experienced Mechanical Facilities Engineer with Hospitality experience to join our team. As a part of the Eram Group, Eram Talent is an independent talent acquisition consultancy with a global reach, specializing in providing sophisticated skills to various industries including Hospitality, Oil & Gas, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care.

In this role, you will be responsible for the design, maintenance, and optimization of mechanical facilities in the hospitality sector. You will work closely with clients in the hospitality industry to understand their specific needs and develop customized solutions that enhance efficiency and guest satisfaction. Your expertise in mechanical engineering, combined with your hospitality experience, will contribute to the success of projects and the overall growth of the company.

• Bachelor's degree in Mechanical Engineering or a related field
• Minimum of 5 years of experience in mechanical facilities engineering, with a focus on the hospitality sector
• Strong knowledge of mechanical systems, equipment, and processes
• Experience with facility design, maintenance, and optimization in the hospitality industry
• Familiarity with relevant industry codes and standards
• Proficiency in CAD software for design and analysis
• Excellent problem-solving and analytical skills
• Strong project management abilities
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and collaborate with clients and stakeholders

Eram Talent is currently seeking a skilled and experienced Mechanical Facilities Engineer with Hospitality experience to join our team. As a part of the Eram Group, Eram Talent is an independent talent acquisition consultancy with a global reach, specializing in providing sophisticated skills to various industries including Hospitality, Oil & Gas, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care.

In this role, you will be responsible for the design, maintenance, and optimization of mechanical facilities in the hospitality sector. You will work closely with clients in the hospitality industry to understand their specific needs and develop customized solutions that enhance efficiency and guest satisfaction. Your expertise in mechanical engineering, combined with your hospitality experience, will contribute to the success of projects and the overall growth of the company.

• Bachelor's degree in Mechanical Engineering or a related field
• Minimum of 5 years of experience in mechanical facilities engineering, with a focus on the hospitality sector
• Strong knowledge of mechanical systems, equipment, and processes
• Experience with facility design, maintenance, and optimization in the hospitality industry
• Familiarity with relevant industry codes and standards
• Proficiency in CAD software for design and analysis
• Excellent problem-solving and analytical skills
• Strong project management abilities
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and collaborate with clients and stakeholders

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
 

About the team:
The Global Integrity Client Experience (CX) team provides support to Treasury/Finance clients to assist them with the day to day management of the our Treasury platform called, Integrity.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provides in-depth product support to FIS clients by resolving incoming inquiries via email

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 3-5 years of experience working on Application Support roles for Treasury Management System.

• Extensive background with Treasury process (Front Office, Middle Office, Back Office.

• Must have Bachelor's degree minimum requirement for education. Background on Business Administration, Financial Management, Computer Science is preferred.

• Strong analytical, organizational and time management skills

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• The ability to work independently

• You are an excellent communicator and strong problem-solver

Added bonus if you have:

• Knowledge of FIS products a plus or background using Integrity (FIS Proprietary system for Treasury Services), or other Treasury Systems (SAP TRM, Guava, Kyriba etc).

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Flexible working arrangement at the onset of joining with 1x a month onsite work in Makati

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

LOOKING FOR FILIPINO CANDIDATES

Position : Operations Specialist

Work Hours (Client) : M-F, flexible 8 working with 2 hours overlap to speak with the client, (the team works at 9am-11pm), EST timezone (work comes in bursts. There will be a downtime between a week or 2, then weeks towards the end of the month where there are work bursts.)

Holidays :       TBD

Pay Range : $1,000-1,200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Fiber AI is seeking a highly meticulous and trustworthy Operations Specialist to join our team. The Operation Specialist will be tasked with a variety of ad hoc projects that will contribute to core operational activities of the company. 

The role demands a dedicated individual capable of performing operational tasks with precision and consistency. The ideal candidate will be entrusted with confidential information and must uphold the highest standards of discretion and integrity.

Key Responsibilities:

• Execute detailed operational tasks with precision and accuracy as required.
• Maintain strict confidentiality regarding all processes and data handled.
• Monitor and maintain the quality of output to ensure no errors occur.
• Document procedures and outcomes as required, following strict data protection guidelines.
• Collaborate with team members to continuously improve process efficiency while maintaining accuracy.
• Quickly identify, report, and resolve any discrepancies or issues in workflows.

Minimum Requirements:

• 1-3 years of experience in an analytical and detail oriented data entry role
• Proven experience in roles requiring attention to detail and dexterity
• Exceptional focus and the ability to perform repetitive tasks without deviation.
• Strong commitment to confidentiality and ethical handling of sensitive information.
• Excellent observational skills to detect deviations or errors promptly.
• Ability to follow complex instructions accurately and consistently.
• Responsive, reliable, attention to detail
• Tools: Outlook, reading Outlook Workspace accounts (can be taught), Name Cheap or Go Daddy (domain set up), Google Sheets, Air Table, Notion, Google Docs, and Loom
• Google Workspace proficiency is required

Skills:

• Detail-oriented with a methodical approach to tasks.
• Strong problem-solving skills and the ability to think critically.
• Good communication skills, both written and verbal.
• Dependable and trustworthy, with personal and professional references.
• Ability to commit for long-term tenure

LOOKING FOR FILIPINO CANDIDATES

Position : Business Development Representative 

Work Hours (Client) : 9:00am - 5:00pm EST | Mon - Fri

Holidays :       US Holidays

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are a B2B SaaS company selling CRM solutions for cash collections. 

We're building an AI company offering virtual clerks to handle accounts receivable tasks for large finance teams. These AI clerks work non-stop, 24x7, and are not just productivity boosters, they're capable of managing the entire accounts receivable process, end-to-end.

Duties and Responsibilities:

We are seeking a proactive and driven Business Development Representative (BDR) to join our team. The primary responsibility of this role is to generate new business opportunities through strategic prospecting and effective outreach. The ideal candidate will be tech-savvy, detail-oriented, and possess strong communication skills.

Duties and Responsibilities:

• Conduct outbound email campaigns to generate leads and book meetings with targeted prospects.
• Utilize various tools and techniques to source emails and relevant contact information for prospecting.
• Collaborate closely with the sales and marketing teams to identify ideal customer profiles (ICP) and tailor outreach strategies accordingly.
• Research and build lists of companies matching our target market criteria.
• Identify key decision-makers within targeted companies and initiate contact.
• Craft and personalize compelling email content to engage prospects and drive responses.
• Implement and manage cadences and tech stacks to optimize outreach effectiveness.
• Consistently achieve and exceed monthly quotas of qualified meetings booked.

Minimum Requirements:

• 1-3 years of experience in a business development or sales development role, preferably in a B2B environment.
• Demonstrated success in prospecting and generating leads through outbound activities.
• Familiarity with CRM systems and sales automation tools.
• Proficiency in using prospecting tools and techniques for email scraping and lead sourcing.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and persuasively.
• Tech-savvy with the ability to quickly learn and adapt to new software tools and technologies.
• Self-motivated and results-driven, with a strong sense of accountability and ownership.
• Experience in the tech industry or with SaaS products is a plus.
• Experience working with start-up companies is a plus.

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Are you a problem-solver who thrives on ensuring system reliability and efficiency? Do you get satisfaction from optimizing infrastructure to deliver the best possible customer experience? If you're driven by big challenges and proactive in maintaining cutting-edge technologies, join us at Simplesat!

We’re a diverse, passionate team dedicated to providing innovative solutions. As a Cloud Infrastructure Engineer at Simplesat, you will own the AWS infrastructure, ensuring high availability, cost-effectiveness, and top-notch security and performance. You'll play a crucial role in shaping our culture and infrastructure as we grow.

In this position, you'll find yourself collaborating with developers and product owners in an agile environment that values your expertise and creative contributions.

Key Responsibilities

• Design, build and configure AWS services to meet business process and application requirements.
• Manage, support and troubleshoot Docker container configuration.
• Incident and change management, health, and performance monitoring - check server health, performance, and capacity alerts, take preventive and remedial action.
• Collaborate with cross-functional teams to understand the business and customer needs, providing expertise in infrastructure scalability and stability.
• Research and development of infrastructure service improvements to help drive efficiency improvements and provide a vision for the team.

Primary Technologies

• Core AWS services
• Docker containerization with ECS/EC2
• Core Cloudflare services

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Content Marketing Specialist

Working Schedule:  Monday - Friday, Flexible hours, must have an overlapping schedule of 4 hours (CST) 

Salary Range:  USD 900- USD 1500 per month

ABOUT THE COMPANY
The company is based in the Netherlands that specializes in recruitment software solutions. Their platform offers comprehensive tools designed to streamline the hiring process for businesses of all sizes. From applicant tracking systems (ATS) to candidate management and job distribution, Hireport aims to simplify and optimize recruitment workflows.

Their services cater to various industries, providing customizable solutions to meet the unique needs of each client. By leveraging technology and data-driven insights, Hireport helps organizations attract, assess, and hire top talent efficiently.

RESPONSIBILITIES:

• Develop and maintain a comprehensive content calendar that aligns with our marketing goals and sales cycles.
• Create high-quality, engaging content tailored for ATS providers and their sales teams, including blog posts, whitepapers, case studies, and video content.
• Collaborate with internal teams and external partners to gather insights and translate technical features into compelling marketing messages.
• Monitor content performance and iterate strategies based on analytics and feedback to maximize engagement and lead generation.
• Ensure all content reflects Hireport’s brand voice and meets the industry’s highest standards.

QUALIFICATIONS:

• Minimum 3 years of proven experience in B2B marketing, with a preference for backgrounds in HR tech or SaaS environments.
• Proficiency in Canva is required; familiarity with LinkedIn and HubSpot is preferred.
• Strong ability to plan, create, and oversee content with a strategic mindset.
• Experience managing content calendars and aligning content initiatives with sales objectives.
• Excellent writing, editing, and communication skills.
• Proficient with digital marketing tools and platforms, including content management systems and video production tools.
• Ability to work collaboratively across teams and with external partners.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

The Head of Onboarding and Business Support will focus on achieving and maintaining optimal operational efficiency. This function develops, implement, and maintain effective operating processes; Quality Assurance (QA) program and Workforce Management (WFM).

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas and Responsibilities: 

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Administer smooth transition & implementation of non-conventional services from new and/or existing clients
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Assists the Key user Solutions team with pricing and availability requests using SAP and planning software.
• Assists the Key user Solutions team in populating pricing and product information for tenders.
• Data mining of market intelligence websites to assist the National Manager with strategic planning.
• Data mining of the company CRM (Toolboxx) and working with the National Manager in setting up and maintaining performance reports for the Key User Team (weekly, monthly, and quarterly).
• Assists the National Manager in creating and maintaining financial and sales reports to update senior management and Power Tools Board members.
• Data entry into the company CRM (Toolboxx) – examples: sales, contact, activity data, mass account uploads, account maintenance.
• Conducts audits of company CRM to ensure minimum standards are being maintained.
• Utilise MS Teams to manage and monitor ongoing projects and tasks in line with the rest of the Key User Solutions team.
• Participates in weekly management meetings (Monday 10am AEDT) to review existing tasks and align on ongoing workload.
• Participates in monthly team meeting (Huddle – 1st Friday of every month @ 1pm AEDT)
• Participates in training sessions for Company CRM, reporting platforms, market intelligence websites and any other relevant company software and ecosystems.

Job Title: PowerBI Reports Creator & Data Analyst

Schedule:  TBD

Salary Range: $ 2500 USD/Month

Responsibilities:

• Reproduce and enhance existing reports within PowerBI.
• Demonstrate advanced expertise in PowerBI, including Data Flow, Direct Query, managing Multiple Data Sources, and setting up comprehensive Data Models.
• Utilize Excel at an advanced level to complement PowerBI functionalities.
• Interpret and apply SaaS industry standard metrics, such as Churn, Net Dollar Retention, and Lifetime Value, to real-world business scenarios.
• Translate management queries into actionable data models and insights.
• Propose and lead data-driven projects that align with business goals, providing comprehensive reports and analyses.
• Innovate and suggest new data projects to maximize business outcomes based on existing data.

• Minimum 5 years of experience in data analysis or a related field, with a strong focus on PowerBI and Excel.
• Extensive knowledge of SaaS industry metrics and business analytics.
• Excellent communication skills in English.
• Proven ability to understand complex business logic and deliver data-driven insights and solutions.
• Knowledge and understanding of utilizing AI tools and systems for enhanced analysis

LOOKING FOR FILIPINO CANDIDATES

Position : Paralegal Assistant

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 7pm to 4am MNL | Mon - Fri

Holidays : PH Regular and Special Non Working holidays

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

SOUTH FLORIDA’S COMMERCIAL DOOR & GLASS SPECIALISTS SINCE 1955

a single source provider coordinating our in-house product and service groups while leveraging decades of experience and partner-vendor relationships to deliver a high-value client experience.

Duties and Responsibilities:

• Review Contracts: Read and understand the details in various contracts. Identify any issues that might be problematic.
• Revise Contracts: Make changes in a legal fashion to contracts to protect the interests of their employer or client. This includes altering terms, adding new clauses, or removing sections as needed.
• Communicate: Contact with clients, DD&G co-workers, and other parties.
• Organize: Keep all contracts and related documents well-organized. Use databases or filing systems to track contracts’ statuses.

Minimum Requirements:

• Bachelor's degree in Paralegal Studies or related field
• Must have a total of  5+ years of related relevant paralegal experience of which 2+ years is specific paralegal experience preffered
• Paralegal-related experience must be remote, having worked with US companies following US Timezone
• Excellent organizational and communication skills
• Ability to work with confidential documents
• Proficiency in Google Workspace and Microsoft Office
• Attention to detail and accuracy
• Strong research skills.

LOOKING FOR FILIPINO CANDIDATES

Position : Legal Contract Specialist (Paralegal Assistant)

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 7pm to 4am MNL | Mon - Fri

Holidays : PH Regular and Special Non Working holidays

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

SOUTH FLORIDA’S COMMERCIAL DOOR & GLASS SPECIALISTS SINCE 1955

a single source provider coordinating our in-house product and service groups while leveraging decades of experience and partner-vendor relationships to deliver a high-value client experience.

Duties and Responsibilities:

• Review Contracts: Read and understand the details in various contracts. Identify any issues that might be problematic.
• Revise Contracts: Make changes in a legal fashion to contracts to protect the interests of their employer or client. This includes altering terms, adding new clauses, or removing sections as needed.
• Communicate: Contact with clients, DD&G co-workers, and other parties.
• Organize: Keep all contracts and related documents well-organized. Use databases or filing systems to track contracts’ statuses.

Minimum Requirements:

• Bachelor's degree in Paralegal Studies or related field preferred
• Must have a total of 5+ years of related relevant experience in contract drafting and negotiation for clients
• Experience with leading contract negotiation and analysis within the construction industry or related industry
• Remote experience, having worked with US companies following US Timezone preferred
• Excellent organizational and communication skills
• Ability to work with confidential documents
• Proficiency in Google Workspace and Microsoft Office
• Attention to detail and accuracy
• Strong research skills.

The Service Desk Engineer position requires a combination of strong troubleshooting, technical, communication, and customer service skills.

As a Service Desk Engineer, you are the first point of contact for our colleagues in the business across the globe. Our business relies on you to provide first-class support services to resolve issues and fulfill customer requests in a timely and professional manner. 

Responsibilities

What to expect day to day

• Responding to User Requests: Tech Hub Engineers are responsible for answering phone calls, emails, and chat messages from end-users who need assistance with IT-related issues. They must ensure that all requests are acknowledged in a timely and professional manner and that all necessary information is gathered to resolve the issue.
• Troubleshooting: Tech Hub Engineers must have a good understanding of hardware, software, and networking components to be able to troubleshoot issues quickly and effectively. They should be able to diagnose and resolve problems related to desktops, laptops, printers, scanners, mobile devices, software applications, and network connectivity.
• Escalating Issues: Service Desk Level 1 technicians are responsible for escalating more complex issues to the appropriate Level 2 or Level 3 support teams. They must ensure that all relevant information is captured and documented in the ticketing system before escalating the issue.
• Ticket Management: Tech Hub Engineers are responsible for managing tickets throughout their lifecycle. This includes creating new tickets, updating existing tickets, and closing tickets when issues are resolved.
• Remote Support: Tech Hub Engineers must be able to provide remote support to end-users who are not in the same location as the technician. This can include using remote control tools to access end-users’ computers and troubleshoot issues.
• Knowledge Base Management: Tech Hub Engineers must be able to contribute to the knowledge base by documenting solutions to common issues. This helps to reduce the number of tickets that are escalated and provides a reference for other technicians who may encounter similar issues.
• Customer Service: Tech Hub Engineers must provide excellent customer service to end-users. This includes being patient, courteous, and professional at all times, even when dealing with difficult users.
• Documentation: Tech Hub Engineers must maintain accurate and up-to-date documentation of all processes, procedures, and troubleshooting steps. This information is used to train new technicians and ensure consistency in service delivery.
• Overall, Tech Hub Engineers are responsible for ensuring that end-users receive prompt and effective support for their IT-related issues.

**LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES**

Position: Email Sales Specialist

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (EST)

Salary Range: $1, 00 to $1,200 per month

Responsibilities:

• Selling whole sale food ingredient products to smoothie venues via cold email
• Create compelling email templates and persuasive content to engage potential clients
• Research and identify target customers based on specific criteria
• Crafting personalized emails to send to business owners (mostly smoothie cafes, restaurants or Food and Beverage companies)
• Send outbound sales emails to generate leads and create opportunities
• Responding to leads and setting up meetings with sales reps.
• Nurture leads through follow-up emails to build relationships and trust
• Coordinate with the sales team to track and monitor lead progress
• Maintain accurate records of all sales activities and customer interactions
• Keep up-to-date with industry trends and best practices in email sales techniques

Requirements:

• Previous experience in email sales or a similar role
• At least 2 years of experience in email management/ creating emails.
• Excellent written communication skills with a strong command of the English language
• Proven ability to write persuasive and engaging emails
• Strong research and analytical skills to identify target customers
• Ability to work independently and meet sales targets
• Proficiency in email tools such as Gmail, Outlook, or similar platforms
• Experience using CRM systems for lead tracking and management
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Positive attitude, self-motivated, and goal-oriented

TBC

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Paid Ads/Media Specialist

Working Schedule:  Monday - Friday,  Flexible Working Hours but must have an overlapping time following Mountain Standard Time

Salary Range:  USD 900- USD 1500 per month

ABOUT THE COMPANY
We are a dynamic and rapidly growing company specializing in unique home goods products. With an expanding product line, we are committed to reaching and captivating our target audience through strategic digital advertising campaigns.

ABOUT THE ROLE:

We are seeking an experienced Paid Ads/Media Specialist to join our team. This role will be pivotal in managing and optimizing our digital advertising efforts across various platforms including Facebook Ads, Google Ads, TikTok Ads, and more as we expand our advertising reach.

RESPONSIBILITIES:

• Develop and execute effective paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and others.
• Conduct comprehensive keyword research and audience targeting to identify opportunities for campaign optimization.
• Craft compelling ad copy and visual elements to engage and entice our target audience.
• Monitor campaign performance metrics closely and provide actionable insights for optimization.
• Utilize A/B testing to refine ad variations, landing pages, and audience segments for maximum effectiveness.
• Stay abreast of industry trends and best practices to continuously improve campaign performance.

QUALIFICATIONS:

• Minimum of 3 years of proven experience as a Paid Ads Specialist or in a similar role.
• Deep understanding of various paid advertising platforms, including Google Ads, Facebook Ads, and LinkedIn Ads.
• Proficiency in data analytics tools to track, measure, and optimize campaign performance.
• Strong analytical skills with the ability to interpret data to inform decision-making.
• Excellent written and verbal communication skills.
• Detail-oriented with exceptional organizational and project management abilities.

Preferred Qualifications:

• Demonstrated track record of delivering results through digital advertising campaigns.
• Proficiency in creating compelling images and content for successful ads.
• Experience in generating comprehensive reports showcasing campaign success, audience insights, and ad performance.
• Ability to edit landing pages to align with ad messaging and optimize conversions.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Position: Technical Support Representative

Working Hours: Full time; 40 hours/week (Eastern Time Autonomous Hours)

Salary Range:  USD 900 - USD 1500/month

Job Summary:

If you love technology and setting users up for success, come join us at Astrohaus as a Customer Success Specialist! This role is at the heart of our mission to deliver exceptional service and support to our users. You will be the go-to expert for users on all things, from guiding them in unlocking the full potential of their devices to troubleshooting technical issues with patience and empathy.

Here, you’ll help us deliver exceptional service and support and live up to our values:

● Make the customer feel heard.

● Have the correct answer.

● Follow-up and follow-through.

In this role, your primary responsibility will be to assist customers through the help desk, including

email, phone, chat, and video meetings to answer any questions and, generally, to make sure our

customers feel supported. It's all about making people feel heard.

The goal is to educate the consumer with the right information at the right time without overwhelming

them. We want the customer to feel supported throughout the buying journey and develop product

mastery.

Tasks:

1. Day-to-day direct support for customer questions

• Inquiry Resolution: Promptly and efficiently resolve customer inquiries related to the usage, features, and benefits of products. This includes providing clear, concise, and accurate information to enhance customer understanding and satisfaction.
• Technical Support: Address technical inquiries and issues via phone, email, live chat, and video calls. This includes troubleshooting problems, providing step-by-step solutions, and escalating issues to the engineering team when necessary.
• Customer Onboarding: Welcome new users and provide them with the necessary resources and guidance to get started with their app. Eventually, this will include 1:1 video sessions with new customers.
• Follow-Through: Follow up on resolved customer questions to ensure satisfaction

2. Documenting and improving the customer success experience

• Feedback Loop: Act as the voice of the customer within the company. Gather user feedback on product features, user experience, and service satisfaction to inform product development and improve customer service practices.
• Documentation: Suggest updates to documentation, including FAQs, troubleshooting guides, and how-to articles based on conversations with customers
• Continuous Learning: Stay updated on new product features, technology updates, and
• customer service best practices to ensure the highest level of support.

Qualifications:

• Education: High school diploma or equivalent
• Experience: Minimum of 2 years in customer service, technical support, or a related client-facing role. Experience in a technology-focused environment is highly preferred.
• Must be comfortable in providing customer onboarding support via Zoom video call.
• Technical Skills: Proficient with customer service software and tools and able to quickly gain familiarity with products and services.
• Communication Skills: Excellent verbal and written communication abilities. Must be able
• to convey information clearly and effectively.
• Problem-Solving Skills: Strong analytical skills with the capability to assess problems and propose effective solutions.
• Language Skills: Excellent English Communication Skills

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

Job Responsibilities

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The Governance & Shared Services team is looking for a committed and competent Release & Governance manager to carry out activities related to release & governance.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Your key tasks 

• Bitbucket governance and support, creation and management of release branches, including rebase/ reintegration
• Support for Release Upgrade of ACP (major and minor)
• Baseline preparation with implementation of kernel and param packages updates
• Project support for stream landscape definition
• Release planning support

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Real Estate Virtual Assistant and Client Relations Specialist

Schedule: Flexible (total of 40 hours/ week)

Salary Range: $800/month - $1500/month



Job Description:

As a Real Estate Virtual Assistant and Client Relations Specialist, you will play a pivotal role in ensuring the satisfaction and retention of our existing customers while also assisting potential customers in understanding and navigating our services. You will be responsible for managing support emails, handling inbound calls, and providing top-notch assistance through our CRM system.

Key Responsibilities:

Email and Phone Support: Manage and respond to support emails promptly and efficiently. Handle inbound calls via our CRM, addressing customer inquiries, and professionally providing solutions.

Customer Interaction: Build and maintain positive relationships with existing parkers. Address their concerns, provide information, and ensure a high level of customer satisfaction.

New Inquiry Handling: Engage with new inquiries, explain our services, and assist in the onboarding process. Guide potential customers through our offerings to meet their needs.

Issue Resolution: Work to resolve customer issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary.

Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the CRM system.

Serve as the primary point of contact for current and prospective residents.

Additional Responsibilities:

Provide virtual support on various items, including maintenance requests, signing leases, scheduling showings, conveying pricing, and following up on events.

Follow-up with residents of delinquency accounts.

Execute paperwork, including leases, lease amendments contracts (property level), lease renewals, etc.

Communicate important announcements and notices to residents across different channels.

Act as an administrative assistant to the operations manager to help manage residents, vendors, and in-house tasks.

General office management (office supply orders, maintenance requests, scheduling couriers, etc.).

Manage monthly asset management fees for all assets/entities.

Prepare monthly executive and employee expense reports, receipt filings, and data uploads.

Coordinate with legal counsel for annual shareholder/partnership resolutions and filings.

Perform market research.

Manage contact lists.

Calendar and appointment management as needed.

Prepare tasks and reminders for the team and follow up as needed.

Assist residents with processing rent payments.

Qualifications:

Ability to analyze and resolve customer issues effectively and efficiently.

Comfortable using CRM systems and other customer support tools.

Ability to prioritize tasks and manage time effectively to meet service-level agreements.

Ability to adapt to changing processes and procedures in a dynamic work environment.

Proven experience as a Client Relations Specialist.

Knowledge of customer relationship management (CRM) practices.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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