If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Bollore Logistics Philippines, Inc. is seeking a dedicated and talented individual to join our team as a Customer Operations Support. As a part of our Operations team, you will play a crucial role in managing relationships with customers and our internal network.

In this position, you will collaborate with various teams including trucking, customer service, sales, procurement, and billing to ensure operational excellence.

Key Responsibilities:

• Accounts Management/Handling and Customer Care:
• Assist Business Development and Key Account with visits to customer whenever needed
• Manage relationship with existing accounts by proactively anticipating their needs
• Handle resolution of complaints through further investigation with concerned parties
• Work closely with the account handlers on the updates, or concerns needed to be highlighted
• Assist Business Development and Key Accounts to gather requirement from customers and sales commitment before handing over to IFFO/Middle Office.
• Leads in analysing and re-validating of data to fulfill the customer's requirements
• Provide solutions and support to IFFO, Business Development and Key Account Management as required
• Provide customer feedback to IFFO/MO for continious improvement
• Monitoring of reports and ensure all reports required by the customer are being submitted using Bollore PH/customer template
• Review and analyze RCAPA/incident report as required by the customer before sending to customer
• Maintains and leads in monitoring the Claims Summary and Cargo irregularities received from Customer
• Handle account if necessary
• SOP, KPI, Business Review and Account Initiatives
• Rectify service, communication, coordination and operational concerns and account management-related issues
• Identify, articulate, and propose service improvements
• Work with the account handler (1)to align efforts and deliverables (2)to support and strenghten objectives of the handled accounts
• Identify and report on new opportunities for business growth and threats
• Work with the account owner to articulate and deploy SOPs
• Assist on Customer's SOP/customer profile (customer expectations, requirements and specific constrainst + other updates)
• Ensures implementation of customer's SOP -- traffic analysis
• Monitoring of KPI agreement
• Participating/attend in business reviews (monthky, quarterly) as required by customer
• Collate, update, and maintain with stakeholders on handles accounts KPIs and expectations
• Collaborate with the team to ensure clear communication, alignment, and effecient execution accounts handled
• Monitor the execution of transport orders and troubleshoot
• Manage final data quality
• Collaboration with ODS, CES, IFFO, IFFOS and Customer Data Compliance Operator
• Comply with company requirements related to QHSE

Requirements:

• Must possess any Bachelor's Degree or Logistics and Transportation
• Has at least minimum of three (3) years work experience in Logistics and Freight Forwardinf Industry
• Prior experience in freight forwarding, particularly in air and sea freight, is highly preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in Microsoft Office, especially Excel and powerpoint
• Ability to provide value added business solutions and alternatives

WHAT WE OFFER

Bollore Logistics Philippines, Inc. is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.

We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Company Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.

• Monitor staff performance, works with employees to implement goals and document progress.

• Manage resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manage staff to ensure all duties are performed in an accurate and timely manner.

• Develop and implement department policies and procedures.

• Ensure deadlines and production schedules are met and reallocate workloads as necessary.

• Perform resource planning and allocation and support direct reports in meeting work requirements.

• Assess strengths and development needs of employees and provide challenging assignments and opportunities for development.

• Manage team expenses within budget constraints and provide financial and quantitative information in support of group and company reporting and goals.

• Execute company policies and practices and serve as a channel for company communications.

• Assist in managing the computing environment to protect the production applications critical to the success of the business.

• Deliver a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Assist other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.

• Develop and recommend tactical and strategic plans for information processing operations.

• Identify and recommend cost-saving and continuous improvement initiatives within the information processing area.

• Ensure all backup and recovery and disaster recovery processes will meet or exceed business requirements.

• Develop and maintain team standards and procedures that support departmental standards and procedures.

• Manage internal and external communications/escalations on issues.

• Understand processing environments for supported products and services.

• Utilize variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourage inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will bring:

• Application Support Experience

• Preferably with experience in Banking or Payments domain but not required

• Willingness to work from 3pm-12am Philippine Standard Time (Later on, we can be flexible and move it more to local hours)

• Willingness to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Station, EDSA)

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Strong management, organizational, team building, coaching and mentoring skills

• Strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls

• Technical knowledge of information technology networks, systems, peripherals and software applications

• Knowledge of all types of testing, e.g., unit, component, integration, system

• Knowledge of Financial Technology products, services, and business operations

• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions

• Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels

• Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What we offer:

• A competitive salary and benefits (such as HMO on Day 1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

What an Advanced Technical Solutions, Consultant does at Visa:

The Advanced Technical Solutions Consultant will analyze and consolidate performance data and statistics. The individual will support the customer implementation and customer support groups in designing integration solutions, troubleshooting issues, and analyzing data to contribute to Visa goals and initiatives. The role will manage escalations from other work groups within the CS Organization, relating to the Risk and Identity Solution product offerings, as well as maintain and follow processes involving departments outside of the CS Group. 

Work streams covered by this role are scheduled, proactive and reactive in nature, making this one of the most varied, flexible roles within the company. The role carries implicit seniority, so while there is no management of staff, the individual will be required to offer training and coaching to junior engineers and present technical issues to non-technical colleagues at all levels within the organization. This role reports into the Director of Customer Support for Risk and Identity Solutions.

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.

• Support, debug and troubleshoot existing applications and database issues.

• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.  

• Participate in customer troubleshooting escalations and work sessions.

• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.

• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.

• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.

• Analyze large quantities of data to find trends or patterns of potential issues.

• Design and develop tools for automation and process improvement in various software languages.

• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.

• Develop software user interfaces using internal tools and frameworks.

• Support, maintain and document software Troubleshooting for VRM and VAA

• Execute and work through Incident Management for priority client inquiries in region. 

• Responsible to be a subject matter expert in the following areas including but not limited to:

  • Cardinal Consumer Authentication (CCA)

  • Visa Consumer Authentication Solutions(VCAS)

• Processing customer feedback and bug reports

• Ensure tickets are responded to and in accordance with customer-defined Service Level Agreements (SLAs) – Response, Update, and Resolution SLAs

• This job requires you to interact with a variety of global teams to identify and resolve issues affecting all tiers of clients. These teams include Technical Solution, Product, Engineering, Data Scientist, Operations, Sales, and Technical Account Managers (TAMs).

Additional Responsibilities:

• Experience in internal and external customer communication

• Work with software engineering on issues that cannot be resolved to identify a root cause problem.

• Off hours on-call availability when required

• Other duties as assigned by management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.

• Support, debug and troubleshoot existing applications and database issues.

• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.  

• Participate in customer troubleshooting escalations and work sessions.

• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.

• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.

• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.

• Analyze large quantities of data to find trends or patterns of potential issues.

• Design and develop tools for automation and process improvement in various software languages.

• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.

• Develop software user interfaces using internal tools and frameworks.

• Support, maintain and document software Troubleshooting for VRM and VAA

• Execute and work through Incident Management for priority client inquiries in region. 

• Responsible to be a subject matter expert in the following areas including but not limited to:

  • Cardinal Consumer Authentication (CCA)

  • Visa Consumer Authentication Solutions(VCAS)

• Processing customer feedback and bug reports

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
 
About the role: 
As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.
   

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

JOB OBJECTIVE:

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with the sales team.

JOB RESPONSIBILITIES:

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibility:

• Job Order/Records/Sample management
• Inspection/Test report generation.
• Invoice sending and dispatching
• PR/PO processing and monitoring for office/operational supplies, travel, utilities, third parties, accommodation, etc.

Specific Responsibility:

Receiving:

• Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition.
• Records, checks, and assess the quantity and sufficiency of samples against testing requirement.
• Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
• Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc.
• Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
• Sends generated claim stub to client after registration.
• Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory.
• Scans and uploads documents to dedicated Sharepoint site.

Reporting:

• Generates and sends complete final tests and inspection reports to client.
• Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
• Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
• Ensures records and monitoring are up to date.

Dispatching:

• §  Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by fax, mail, courier, or delivery).
• §  Ensures correctness of recipients’ details and parcel’s content to avoid erroneous dispatching.
• §  Monitors and tracks the parcel’s location and update the monitoring in a timely manner.
• §  Ensures delivery receipts are scanned, compiled, and uploaded in the designated Sharepoint.
• §  Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior
• §  Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  •  Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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The main responsibility will be to assist the Sales Support Manager in providing support for the Sales Director and his/her sales team in their day-to-day business.

Key Responsibilities include:

• Independent, proactive and pragmatic support in day-to-day business including some client’s management
• Independent processing of internal and external correspondence in English
• Independent communication with internal and external stakeholders
• Support for Sales Director and his/her team members to complete the tasks assigned by Sales Support Manager
• Cooperation and collaboration with other departments in case of a need
• Administrative work related to expenses management, data gathering and processing from different sources
• Design of presentation documents and decision templates

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

Commercial and Money Movement Solutions (CMS) provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. The team provides implementation support to financial institutions and their corporate clients who utilize a suite of CMS products and capabilities to simplify critical processes that businesses perform daily. 

Technical Solutions Consultants are the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product, and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, the Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them.

This role will handle difficult and complex product issues and be responsible for the resolution of issues that are escalated into the Technology organization. This position is an individual contributor role, which forms a part of a larger team.

You will be accountable for supporting clients in Asia Pacific, including Japan, for all CMS solutions and be the authoritative subject matter expert. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

In this role, you are expected to:

• Provide high value customer service support to clients, internally and externally, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with the application, as well as scheduled periodic maintenance outages

• Build and enhance positive working relationships with key clients and internal stakeholders

• Report customer project accomplishments and deliverables to internal stakeholders

• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS products

• Represent difficult and mildly complex customer change requests, system or operational requirements. Negotiate and manage expectations internally and externally

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

• On call support and possible weekend or holiday hours 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Head of Onboarding and Business Support will focus on achieving and maintaining optimal operational efficiency. This function develops, implement, and maintain effective operating processes; Quality Assurance (QA) program and Workforce Management (WFM).

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas and Responsibilities: 

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Administer smooth transition & implementation of non-conventional services from new and/or existing clients
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass