"LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES"!!!

Working Hours : M -F, flexible 8 working hours, 2 hrs overlap to meet with client, EST

Salary Range : 1500 - 2000 USD

Holiday : TBD

Duties and Responsibilities: 

• Writing backend systems with Python using the FastAPI framework.

Qualifications: 

• Minimum 3 years of experience in Back End developer using Python
• Above Average to Excellent communication skills; minor accent is acceptable
• Has some minor frontend web experience. - Nice to have, but similar to our desire for the frontend developer to have some backend experience/interest.
• Must have high energy, detail oriented, and takes initiative

The Tech Stack: 

•  Language - Python
• Backend Framework - FastAPI
• Database - PostgreSQL
• interested in AI - Uses AI copilots

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Graphic Designer

Work Hours (Client): M-F, 9 AM to 5 PM, PST

Pay Range :$ 1,000 - 1,300 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Website Design/UI/UX Optimization:
• Design and conceptualize visually engaging and user-friendly website layouts and interfaces. And ensure website designs align with the overall brand aesthetics and messaging.

• Digital Design: 
• Creating visually stunning graphics for website banners, product pages, and other digital assets.

• Design engaging social media visuals for various platforms to promote products and brand awareness.

• Email Campaign Design:
• Design visually appealing and on-brand email templates for various campaigns, including promotional offers, product launches, and newsletters.

• Print Design:
• Design print materials such as brochures, catalogs, packaging, and promotional materials.

• At least 2 years of experience 
• Proficient with Adobe Creative Suite, Figma, and Canva
• A copy or provide a link to your portfolio, showcasing your previous works
• Above-average communication skills

LOOKING FOR CANDIDATES BASED IN THE PHILIPPINES ONLY

Position: Operations Manager

Work Hours: M-F, 9am-5pm EST

Pay Range: $900-$1,500

About Support Shepherd:

Support Shepherd is a rapidly growing customer support outsourcing company that provides top-notch customer service solutions to businesses of all sizes. We are known for our exceptional customer service and commitment to helping businesses succeed.

We are looking for an Operations Manager who will be instrumental in managing our business operations, ensuring efficient project delivery, and maintaining high client satisfaction. The ideal candidate will be responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.

Responsibilities:

• Responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.
• Manage the full lifecycle of project management, from initiation to closure, ensuring timely and quality delivery of services.
• Oversee internal relationship management, including onboarding, and communication.
• Efficiently handle and integrate business operations tools such as Notion, Asana, and CRM systems.
• Conduct client feedback collection and analysis, fostering continuous improvement.
• Handle day-to-day administrative tasks and support the team in operational needs.
• Participate in strategic planning and execute business strategies.
• Manage HR responsibilities, including recruitment, onboarding, and staff development.
• Setup marketing and sales processes such as build newsletter/blog content calendar, assist with organizing marketing content

• Minimum 2 years of experience (Well rounded who can implement business processes)
• Proven experience in operations management, preferably in a professional services environment.
• Strong understanding of project management principles and experience in managing complex projects.
• Proficiency in using project management tools (e.g., Asana) and CRM systems; Google Workspace, Hubspot (big plus), and Notion (big plus)
• Excellent organizational, leadership, and decision-making skills.
• Strong communication and interpersonal abilities (Above Average to Excellent)
• Ability to analyze data and provide insights for improvement.
• Experience in managing client relationships and understanding of customer service principles.
• Nice to have interest in cybersecurity and tech focused.

Holiday: TBD

Position: Executive Assistant

Salary Range: 800 – 1,000 USD per month

Working Schedule: Monday - Friday (EST) 9:30 AM - 5:30 PM

Company Overview:

As a leading SaaS company experiencing rapid growth, we are seeking an Executive Assistant with a

strong operational background to support our CEO. This pivotal role, reporting to the Chief of Staff,

requires a blend of administrative excellence and operational acumen.

Job Description:

The Executive Assistant will provide comprehensive support to our CEO, encompassing a wide range of

responsibilities. This role is ideal for someone who is not only adept in traditional executive assistant

duties but also possesses a strong inclination towards operations and data analysis.

Key Responsibilities:

● Manage email inboxes, calendars, and scheduling with efficiency and foresight.

● Conduct comprehensive research projects, contributing valuable insights for business growth.

● Arrange travel, reservations, and logistical support with precision.

● Handle data entry and invoice payments with accuracy.

● Draft, edit, and proofread various documents, ensuring high standards of professionalism.

● Coordinate and execute events and special projects, demonstrating exceptional organizational

skills.

● Tackle diverse challenges, including HR, operations, finance, and sales-related projects.

● Perform manual tasks such as material duplication and detailed sales list research.

● Comfortably handle spreadsheets, Excel, and data analysis tasks, demonstrating proficiency in

numbers and data interpretation.

● Proactively identify opportunities to streamline processes and reduce workload for the CEO and

Chief of Staff.

● Maintain discretion and confidentiality across all business matters.

Requirements:

● A minimum of 3 years of experience as an Executive Assistant, ideally in a high-growth SaaS

environment and with U.S.-based CEOs.

● Proficiency in Google Suite, MS Office (especially Excel), and familiarity with modern tech stacks

such as HubSpot, Heap, Stripe, and Rippling.

● Strong capabilities in managing and analyzing data using spreadsheets and various analytical tools.

● Excellent communication skills, both in writing and verbally, with a meticulous eye for detail.

● Demonstrated ability in multitasking, time management, and organizational excellence.

● Positive, adaptable, and proactive mindset, thriving in a fast-paced and evolving environment.

● A unique blend of administrative and operational skills, akin to an operations associate/analyst

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Customer Success Analyst

Working hours: Flexible (8 hours/day)

Holiday/s: US and/or PH Holidays

Salary Range: $1,000 - 1,500/month

About the company:

The company is a tech start-up focused on changing the affordable housing industry by creating a SaaS platform designed to fully automate processes key to property owners, while also helping more people to get into affordable housing faster. Our SaaS platform offers a true double bottom line – reduced costs for property owners and improved outcomes for residents.

We are a team of entrepreneurially minded and proactive self-starters who are excited to transform the affordable housing industry. We care deeply about our customers, fostering a culture of respect and accountability, continuously improving, and working in a manner that is urgent but detailed. 

About the role:

The company is seeking a Customer Experience Analyst to join our team.  You will work on a team interacting with the company's customers and end users - affordable housing property owners and residents/applicants.  Your primary role will be to gather resident or applicant information, answer questions about the affordable housing process or the Company Plaform, and complete calculations required for compliance documentation. You will be an integral part of the team gathering user feedback that will directly shape our product roadmap and operations processes. As you become more proficient on our platform, you will have the opportunity to assist in customer implementations and training as we roll out our platform nationwide.

Duties and responsibilities:

• Support customer implementations, including customer the company's Platform configuration, form mapping, processing unit/rent rolls, and program research
• Guide customers in their use of the app in order to improve adoption and increase the efficiency of their workflows
• Monitor and analyze user behavior to track and improve user adoption
• Help report bugs to the engineering team and work with other team members to urgently resolve issues and test solves
• Provide feedback and define internal processes and best practices to improve customer experience
• Develop and improve customer-facing tools and documentation for more scalable, self-service learning
• Use the company's proprietary platform, request and review resident/applicant documents for household composition, income, and assets to determine eligibility for affordable housing
• Other tasks - this is a start-up; you will be asked to jump into many tasks way outside your job description!

Minimum Qualifications

• Experience: No experience required! Entry level
• Bachelor’s degree or equivalent practical experience

Preferred Qualifications

• Experience or internships with customer management
• Knowledge of affordable housing programs
• Excellent communication and presentation skills, both written and verbal
• Interest in technology and ability to quickly learn new software

What We’re Looking For

• Ability to effectively operate with motivation and flexibility in a fast-paced, constantly evolving team environment
• We, not I, mentality
• Ability to handle stressful situations appropriately
• Ability to understand and seek out others' perspectives