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Visa
Visa
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Company Overview
Visa has not provided any information.
List of Open Positions
Client Care Role Based Facilitators - Client Resolution (Acceptance, Issuing, CMS)
Pasay City
Responsibilities: 1. Facilitate role-based learning experiences across a variety of technical topics for new hires or existing Client Care teams 2. Supports and helps to prepare SMEs/Business Leads to co-facilitate learning events as needed 3. Use effective facilitation techniques and tools to create a positive and interactive learning environment. 4. Partner with stakehol...
Full-time
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Disputes Trainer, Client Care
Pasay City
The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DSO) Dispute Analysts. Responsibilities include developing business-relevant curriculum, attaining appropriate level of expertise on assigned topics, delivering information effectively, and ensuring all established goals and objectives related to training and development are completed successfully. The trainer will work with the DSO technica...
Full-time
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Mobile Asset management
Pasay City
As a member of the Business Operations branch of Corporate IT, the IT Mobile Asset Management Associate is part of the team responsible for the lifecycle of user assets needed by our 22,000 global end users. In addition, this person is in position to execute effective and efficient procurement and asset services, ensuing values and competencies in maintaining transparency, integrity, and compliance. The Asset Management Associate derives meaningful operational metrics which align to OLA and S...
Full-time
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Dispute Analyst
Pasay City
Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.Process client inquiries using case management tool, email, live chat and/or voice support service.Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.Collaborate and/or liaise with Visa inte...
Full-time
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Work Force Planning Associate
Pasay City
Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sitesEngages managers in real time actions needed to meet performance objectivesAdjusts agent skills as needed to manage service levels in a multi-skill environmentResponsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams
Full-time
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Team Lead, Client Care
Pasay City
The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients. They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters. Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilizat...
Full-time
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Compliance Team Lead
Pasay City
What we expect of you, day to day: Be an escalation point for challenging transactions, HVTs (High Value Transactions), or clients/CSM (Customer Success Manager) requests Ensure the effective and efficient week-to-week operations of the TSS team - and that daily and weekly targets are met Cleary communicate changes to process, procedure and client specific updates with the team Deliver the mont...
Full-time
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Business Analyst
Pasay City
Visa Corporate IT group has embarked on a voyage of transformation. As a humanistic engineering organization, we put customer experience and our people first! With incessant focus on the three pillars of Innovation, Operational Excellence and User Delight, the End User Support team is poised to deliver the best experience for our Visa team members around the world. In this role, the Problem Management and Incident Commander has the pleasure of initiating and leading internal customer...
Full-time
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IT Service Manager
Pasay City
The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:Continual improvement of se...
Full-time
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Analyst, Technical Solutions
Pasay City
In this role, you are expected to: Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.Support, debug and troubleshoot existing applications and database issues.Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues...
Full-time
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Consultant, Advanced Technical Solutions
Pasay City
What an Advanced Technical Solutions, Consultant does at Visa:The Advanced Technical Solutions Consultant will analyze and consolidate performance data and statistics. The individual will support the customer implementation and customer support groups in designing integration solutions, troubleshooting issues, and analyzing data to contribute to Visa goals and initiatives. The role will manage escalations from other wo...
Full-time
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Sr. Manager (IT Service Desk)
Pasay City
As a member of the End Users Systems support team, the IT Service Desk Senior Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and/or simplify processes. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and el...
Full-time
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Content Creation Associate
Pasay City
We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for an Associate Content Creator. We are seeking a hands-on...
Full-time
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Disputes Analyst
Pasay City
Dispute Analyst Leads are true subject matter experts in their field and as such, will be a key point of contact and escalation within the department for complex dispute matters, including understanding regulations and Visa Core rules. In addition to understanding all aspects of the dispute resolution management process, Dispute Analysts will support their leadership team by identifying and implementing process improvements, monitoring daily workloads and ensuring that cases are assigne...
Full-time
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Implementation Analyst
Pasay City
Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelinesCoordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions Confidently manage client projects in parallel to product developments and a changing landscape Build and enhance positiv...
Full-time
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Company Summary
Visa