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Sutherland
Sutherland
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Jobs
Company Overview
Sutherland has not provided any information.
List of Open Positions
USRN Team Manager - Davao
Davao City
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line...
Full-time
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Team Leader | Autoloan Account | Clark
Angeles
Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities.Accomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam attendanc...
Full-time
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Manager - Sales Operations
Angeles
Operations Manager for Sales in this role gets to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommen...
Full-time
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Team Manager | BFS - Customer Service
Mabalacat
Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam attendance...
Full-time
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Sr. Team Manager | Webhosting
Mandaluyong
Leaders in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommendations to enhance processes and boost ease an...
Full-time
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Company Summary
Sutherland