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Sutherland

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Company Overview

Sutherland has not provided any information.

List of Open Positions

Account Manager - Telco

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommendations to enhance processes a...

Full-time

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Team Manager | Telco

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact t...

Full-time

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Associate Manager - Business Analyst

In this role, you will have to:Analyze existing business process, workflows, and operations within the ProgramIdentify process bottlenecks, inefficiencies, and areas for improvementWork closely with process owners to understand the requirements and pain pointsCollect, organize and analyze data related to process performance, quality and KPIsGenerate reports and insights from data analysis to drive de...

Full-time

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Team Manager - Travel

As an Associate Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

Full-time

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Team Manager - Travel

We are seeking an enthusiastic and goal-oriented Team Manager - Travel to join our dynamic team in Mandaluyong, Philippines. As a Team Manager, you will play a crucial role in leading and developing a team of travel consultants, ensuring exceptional customer service and driving performance to meet and exceed key performance indicators (KPIs).Lead and motivate a team of travel consultants, fostering a collaborative and customer-focused environmentDrive team performance by...

Full-time

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Team Manager - US Banking - Customer Service

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching, and setting effective action plans. Address Team level variation through targeted coaching for outliers and involvement in Continuous Improvement activities. Accomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and Action Plans.Weekly Audit requirement and call scrubbingsTeam attendance infrac...

Full-time

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Sr. Operations Manager - Tech Sales

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the var...

Full-time

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Engagement Associate Manager | Dr. Fun

"Dr. Culture" a.k.a "Dr. Fun" is responsible for planning, coordinating, and executing Care and Services events, contests, and activities. The position also runs the Care and Services rewards and recognition programs. This position works hand in hand with various internal departments and external vendors across the region or internationally.

Full-time

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Team Manager | BFS - Customer Service

Job DescriptionManaging Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam...

Full-time

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Sr. Team Manager | Webhosting

Leaders in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommendations to enhance processes and boost ease an...

Full-time

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Subject Matter Expert

Sutherland is seeking a reliable and detail-oriented person to join us as a Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Professionals in this role get to:WORK ON COMMUNICATIONS: Performing weekly effectiveness and efficiency coaching for consultants to...

Full-time

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Subject Matter Expert - Tech Lead

As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line...

Full-time

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Registry Technical Account Manager I

The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside the technical and operational organizations to optimize Customer Experience, System Quality, and Operational Efficiency.Responsibilities include handling all support cases and inquiries, including supporting customers who use Registry products and tools along with monitoring and troubleshooting the Registry platform, produ...

Full-time

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GAO - Advanced Technical Support

Advanced Technical SupportThe ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.Responsibilities

Full-time

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GAO - Hosting Tech Lead

GAO - Hosting Tech Lead (HTL) is committed to providing our internal and external customers with World Class Customer Service. They pride themselves on:High quality support to ensure that the Customer Care team members can learn and troubleshoot our hosting products/services as effectively as possible.Promoting first call resolution and customer retention.Being the primary technical resource for call center operations.Ensuring that issues are identified...

Full-time

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Company Summary

Sutherland