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Sutherland

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Company Overview

Sutherland has not provided any information.

List of Open Positions

Team Manager | BFS - Customer Service

Job DescriptionManaging Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam...

Full-time

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Sr. Team Manager | Webhosting

Leaders in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company: Make recommendations to enhance processes and boost ease an...

Full-time

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Subject Matter Expert

Sutherland is seeking a reliable and detail-oriented person to join us as a Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Professionals in this role get to:WORK ON COMMUNICATIONS: Performing weekly effectiveness and efficiency coaching for consultants to...

Full-time

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Subject Matter Expert - Tech Lead

As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line...

Full-time

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Registry Technical Account Manager I

The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside the technical and operational organizations to optimize Customer Experience, System Quality, and Operational Efficiency.Responsibilities include handling all support cases and inquiries, including supporting customers who use Registry products and tools along with monitoring and troubleshooting the Registry platform, produ...

Full-time

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GAO - Advanced Technical Support

Advanced Technical SupportThe ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.Responsibilities

Full-time

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GAO - Hosting Tech Lead

GAO - Hosting Tech Lead (HTL) is committed to providing our internal and external customers with World Class Customer Service. They pride themselves on:High quality support to ensure that the Customer Care team members can learn and troubleshoot our hosting products/services as effectively as possible.Promoting first call resolution and customer retention.Being the primary technical resource for call center operations.Ensuring that issues are identified...

Full-time

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Website Migrations Account SME

The Website Migration Account Manager Level I will be responsible for providing exemplary personal relations and technical service to customers to ensure their satisfaction. This position will be expected to go above and beyond to not only address immediate issues for customers but to ensure customers are setup for success until the completion of their migration. Essential Duties and Primary Accountabilities: Provide inbound phone support to and o...

Full-time

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Team Manager Tech & Sales

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen rela...

Full-time

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Subject Matter Expert - Sales & Tech Lead

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

Full-time

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Sr. Operations Manager - Tech Sales

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the var...

Full-time

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Team Manager Tech & Sales

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen rela...

Full-time

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Team Manager - Sales Coach

Managers in this role get to: Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote acc...

Full-time

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USRN Team Manager - Davao

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line...

Full-time

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Company Summary

Sutherland