Customer service associates manage order entry, provide customer services regarding products and services, process claims and credits, warranty management and take part in training and other learning opportunities to expand knowledge.
- Answers incoming phone calls
- Follow up customer calls where necessary
- Responds to customer’s email inquiries in a timely manner
- Process orders, forms, warranty and claims
- Provides product and service information to customers
- Manages and updates customer databases
- Data processing and maintaining accurate Customer and Material Master Data
- Research required information using available resources
- Manages and resolves customer complaints
- Takes part in training and other learning opportunities to expand knowledge of company and position.
