The primary function of the Outlet Manager is to administer the successful planning, organization and co-ordination of all banquet floor activities including exceptional banquet service execution, labor forecasting and control (scheduling), leading a management and service team of colleagues, with a focus on guest, colleague, owner and brand awareness. The Outlet Manager will assure the success of all banquet events while maintaining high service standards. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Outlet Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. .
What you will be doing:
- Provide a creative and insightful approach to service and deliver memorable experiences to guests
- Strategize on new products and service offerings
- Engage, motivate, and develop your team and create a positive workplace culture
- Complete all administrative and planning elements for the department such as reporting, packages, and promotions to drive revenue and increase exposure as well as stocks and ordering
- Lead, mentored, and train the team
- Ensure Food & Beverage relevant brand standards are maintained
