1. Responsible for knowledge of all advanced aspects of the cardholder transaction dispute cycle including chargebacks, adjustments, representments, pre-arbitration and pre-compliance, arbitration, and compliance
2. Responsible for responding to Financial Institution inquiries via phone and e-mail regarding DPS and VDMS supported client dispute processing
3. Act as liaison for the client, provide dispute processing guidance, up-training and best practice solutions in order to mitigate losses to Visa and the client
4. Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall dispute processing performance, including compliance with Visa International Operating Regulations.
5. Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E regarding dispute processing
6. Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
