We are seeking a dynamic and customer-focused individual to join our team as an Online Camera Store Administrative Assistant. This role is pivotal in delivering exceptional customer service, driving sales, managing stock, and ensuring a seamless experience for our clientele. The ideal candidate will possess a passion for cameras and technology, excellent communication skills, problem-solving abilities, and a strong work ethic.
Customer Service:
- Provide excellent customer service through phone, email, and live chat interactions.
- Address customer inquiries, resolve issues, and ensure a positive shopping experience.
- Upsell products to enhance customer satisfaction and increase sales.
- Minimise refunds
- Always follow up on customer enquiries to ensure
Sales:
- Actively engage with customers to understand their needs and recommend suitable products.
- Meet sales targets and contribute to the overall growth of the store.
- Increase shopping baskets through effective upselling techniques.
Product Knowledge:
- Demonstrate a deep understanding of cameras, photography, and videography equipment.
- Stay informed about the latest technological advancements in the industry.
Communication Skills:
- Exhibit excellent verbal and written communication skills for online and phone-based customer interactions.
- Maintain professional and informative email correspondence with customers.
- Collaborate with team members to ensure consistent and effective communication.
Problem Solving:
- Address and resolve customer concerns and issues in a timely and effective manner.
- Proactively identify potential problems and work towards implementing solutions.
Team Collaboration:
- Work cohesively with the store team to achieve common goals.
- Contribute positively to the team environment and support colleagues as needed.
Reliability:
- Demonstrate a strong work ethic and reliability in meeting work schedules.
- Attend to duties with a sense of responsibility and commitment.
