Job Description
As a Sales Coordinator / Customer Service, you will play a crucial role in assisting our sales team with various tasks related to customer engagement, follow-up, and after-sales support. You will be the liaison between our sales personnel and our valued customers, ensuring a seamless and positive customer experience.
Key Responsibilities:
*Sales Support:
Collaborate with sales representatives to manage and prioritize leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using CRM software. Prepare and process sales orders, and invoices as needed.
*After-Sales Support:
Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently.
*Documentation and Reporting:
Maintain organized and up-to-date customer and sales records. Generate reports and analyze sales data to identify trends and opportunities for improvement.
*Team Collaboration:
Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.
Additional Information
Career Level: Junior Executive
Qualification: Higher Secondary/STPM/'A' Level/Pre-U
Job Highlights
- We will guide you to become an excellent sales coordinator.
- We have sister companies in SEA,chance to experience globally.
- We are at the growing stage,join us now to become pioneer.
Perks & Benefits
- Employee equity
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
