Reporting Line:
§ Reports to the Laboratory Operations Manager, coordinates with the Business and support groups, and supervises the Operations Executive and/or Junior Operations Executive/Technical Operations Assistants and other Lab staff.
Primary Responsibilities:
§ To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.
§ Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
Specific Responsibilities:
§ Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
§ Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
§ Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
§ Develops and recommends new testing services.
§ Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
§ Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
§ Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
§ Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
o Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
§ Reviews technical reports or other technical documents related to quality and safety of the laboratory.
§ Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
§ Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
§ Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
§ Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
§ Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
§ Provide technical assistance to business teams on specific testing services and queries.
§ Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
§ Complies with the QHSE policies including but not limited to:
o Maintains a sound knowledge of QHSE management techniques and the commitment to deliver QHSE performance that meets the expectations of SGS.
o Maintains a strong knowledge of the Group and Divisional QHSE Targets and Objectives by setting, monitoring and formally reporting local Targets and Objectives.
o Balances production and cost control demands with QHSE needs while not allowing one to become subordinate to the other.
o Ensures risk assessments are completed for all routine and non routine activities.
o Ensures Safe Working Methods are in place and applied in all operations and as identified by contract.
o Identifies client and project QHSE requirements and ensures these are built into the work and with alignment with the Group QHSE Management System.
o Ensures that suppliers / contractors are apprised of relevant QHSE requirements and that any adverse QHSE impacts of their activities or products are managed and minimized.
o Identifies and provides relevant QHSE training for their personnel.
o Actively promotes good housekeeping and safe use of equipment.
o Participates in incident investigations involving their department personnel.
o Assists QHSE staff in the completion of department QHSE audits.
Authority:
§ Recommendatory authority on matters related to method development, test costing and technical capability/capacity building.
§ Recommendatory authority on matters related to staff that will enable him/her to execute any of the abovementioned functions.
§ Decision-making as to work assignments in chemical testing laboratories (i.e. method of analysis, key priority assignments)
§ Decision-making on matters related to technical concerns in chemical testing laboratories
§ Recommendatory authority on the corrective action for staff misconduct involving penalties on written warning up to 5 days suspension.
§ Request for cash advance / payment of division’s expenses subject to review of and approval of Laboratory Operations Manager.
