Customer Service Representative (Officebased - SM North Edsa)

outsourced

Job Type   /   Job Level

Full-time   /   Others/Any

Job Location

Quezon City, Philippines

● Providing high level of customer service to Member via phone
● Thoroughly research and reply to Member requests with high sense of urgency and professionalism
● Continually exceed Member expectations
● Ability to troubleshoot and communicate across multiple platforms
● Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
● Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.

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