You will report directly to the Technology Operations Lead.
- Provide directions to the End-user Services team in DGS Philippines to ensure resolution of Technology incidents, service requests, and changes are within agreed SLAs, and delivers operation excellence.
- Ensure that the End-User Services team members follow the Technology policies, standards, procedures, and guidelines.
- Support and update Technology Operations DGS Philippines according to other Technology pillars within the Technology Operations organization.
