The role will primarily be responsible in providing administrative support to the HR operations and document management in compliance with the service level agreements, processes, policies, and procedures.
Responsibilities & Duties:
Provide support to HR operations by accurately drafting, distributing, and collecting signed job change letters, promotions, and other relevant processes.
Provide customer support by analyzing and providing solutions to typical issues based on policies, processes, and guidelines by utilizing relevant HR systems and designated case management system.
Ensure strict adherence and compliance to standard laws, protocols and policies for electronic personnel file management and document storage
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
Support selected simple process improvement initiatives to streamline processes.
