The role will primarily be responsible in supporting the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.
- Perform onboarding activities by generating, releasing, and collecting onboarding documents such as job offer and employment contracts.
- Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.
- Respond to basic onboarding queries and provide analysis and resolution to basic onboarding issues using standard processes and procedures.
- Administer end-to-end background check processes and provide timely progress reports.
- Perform onboarding data management by tracking and maintaining information and progress of recruitment and onboarding activities.
- Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
- Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
- Support selected simple process improvement initiatives to streamline processes.
