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Jobs in Philippines   »   Jobs in Mandaluyong   »   Customer Service Job   »   Healthcare Customer Service Representative DRX 5300 VO
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Healthcare Customer Service Representative DRX 5300 VO

ISTA

ISTA company logo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

  • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
  • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
  • Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
  • Confirm and update patient demographic and insurance information to ensure accurate billing.
  • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
  • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
  • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
  • At least 6 months experience in Healthcare account
  • Strong negotiation, communication, and problem-solving skills
  • Excellent Communication Skills
  • Attention to detail and strong organizational skills.
  • Can start ASAP
  • Willing to work in 500 SHAW ZENTRUM MALL MANDALUYONG

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
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